Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Motoroil24

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
товар соответствует описанию
Недостатки:
ни смс ни адреса самого пункта самовывоза нет, искали долго, среди закоулков огромного здания из в самом дальнем углу нашли..
Комментарий:
очень нужно было масло для автомобиля, поэтому так мучились..
Изменить4 года назад, Макарово
Комментарий 102971698
Логотип Motoroil24
Motoroil24
Ответ официального представителя магазина
Уточните пожалуйста номер заказа, чтобы мы могли разобраться в сложившейся ситуации. Так не должно быть.
Уточните пожалуйста номер заказа, чтобы мы могли разобраться в сложившейся ситуации. Так не должно быть.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Асортимент и наличие.
Недостатки:
Указаная на сайте стоимость доставки не соответствуе действительной.
Изменить5 лет назад, Тула
Комментарий 101826171
Логотип Motoroil24
Motoroil24
Ответ официального представителя магазина
Это исключено. Уточните номер заказа, чтобы мы могли разобраться в сложившейся ситуации.
Это исключено. Уточните номер заказа, чтобы мы могли разобраться в сложившейся ситуации.
Зорин Алексей
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Быстрая обработка запроса
Недостатки:
Очень долгая доставка, товары из наличия доставляли 5 дней
5 лет назад, Москва
Комментарий 101597814
Логотип Motoroil24
Motoroil24
Ответ официального представителя магазина
Спасибо за Ваше мнение. Вами была выбрана курьерская служба ДПД, которая является более дешевой относительно других курьерских служб, которые возят четко в срок. Приносим искренние извинения за задержку сроков доставки на неподконтрольной нам территории. В Вашем профиле сделали отметку, чтобы больше не предлагать Вам данную курьерскую службу. Надеемся снова увидеть Вас, в нашем магазине.
Спасибо за Ваше мнение. Вами была выбрана курьерская служба ДПД, которая является более дешевой относительно других курьерских служб, которые возят четко в срок. Приносим искренние извинения за задержку сроков доставки на неподконтрольной нам территории. В Вашем профиле сделали отметку, чтобы больше не предлагать Вам данную курьерскую службу. Надеемся снова увидеть Вас, в нашем магазине.
Сергей М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Доставка в указанный срок. Все четко. 4 литра масла и туба.
Недостатки:
Доставка в коробке. Туба со смазкой для карданных крестовин и подшипников пришла треснутая.
5 лет назад, Балашиха
Комментарий 100717759
Логотип Motoroil24
Motoroil24
Ответ официального представителя магазина
Будьте добры номер заказа. + фото повреждений ответным письмом с номером заказа. Готовы принять претензию к транспортной компании, либо к комплектовщику заказа.
Будьте добры номер заказа. + фото повреждений ответным письмом с номером заказа. Готовы принять претензию к транспортной компании, либо к комплектовщику заказа.
Алексей Пашков
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Ассортимент
Недостатки:
скорость
Комментарий:
отвечают на одно из 3-х писем
5 лет назад, Москва
Комментарий 100702539
Логотип Motoroil24
Motoroil24
Ответ официального представителя магазина
Вот смотрите, сколько входящих от вас зарегистрировано в СРМ: https://yadi.sk/i/MIU9yBeW3YjTn3 Мы ни одного входящего не пропустили... Спасибо, конечно, за такой добрый отзыв, но тут дело не в нас. Надеемся, что отзыв исправите хотя бы до 4 звезд, Ваш заказ был выполнен, причем не в первый раз. Еще раз спасибо.
Вот смотрите, сколько входящих от вас зарегистрировано в СРМ: https://yadi.sk/i/MIU9yBeW3YjTn3 Мы ни одного входящего не пропустили... Спасибо, конечно, за такой добрый отзыв, но тут дело не в нас. Надеемся, что отзыв исправите хотя бы до 4 звезд, Ваш заказ был выполнен, причем не в первый раз. Еще раз спасибо.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Единственный плюс, который удалось оценить - это скорость обработки заказа.
Недостатки:
Доставка по факту с 284 руб, указанных на сайте, выросла до 450 руб. за канистру масла 4 л. стоимостью 1000 руб. И это самовывоз! Срок доставки из Москвы в Самару - 6 дней, хотя на сайте при заказе высвечивается совершенно иная дата. Комментарий менеджера по стоимости - ... ну вы же ориентируетесь на товар, а не на стоимость доставки... Да ладно??? И цены на услуги, размещенные на сайте, оказывается не являются официальными. Для чего тогда они вообще, если разница такая огромная? Практически все кроме продуктов питания покупаю через интернет-магазины, такого не встречала ни разу.
Изменить5 лет назад, Самара
Комментарий 100685705
Логотип Motoroil24
Motoroil24
Ответ официального представителя магазина
Номер заказа будьте добры?
Номер заказа будьте добры?
Андрей
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
То масло что мне было нужно в в этом магазине есть.
Недостатки:
Расстроило общение с курьером во время получения заказа, который отказался вскрыть картонную коробку и показать канистры с маслом до получения денег. Какой в этом смысл. Покупаю в этом магазине второй раз. В прошлый раз таких заморочек не было.
6 лет назад, Москва
Комментарий 100530114
Логотип Motoroil24
Motoroil24
Ответ официального представителя магазина
К сожалению, такие условия у данной курьерской службы. Дешево и сердито. Для вскрытия ,частичного выкупа - выбирайте, пожалста, IML. Спасибо за отзыв.
К сожалению, такие условия у данной курьерской службы. Дешево и сердито. Для вскрытия ,частичного выкупа - выбирайте, пожалста, IML. Спасибо за отзыв.
Пестов А.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Быстро обработали заказ.
Недостатки:
Заказал моторное масло, доставку заказал на определенный день. В итоге прождал весь день а заказ не привезли. Пришлось самому звонить и выяснять где мой заказ! Магазин позицианирует себя как магазин свежих масел. Мне привезли мало выпуска июнь и июль 2017 года. Заказа был в марте 2018!!! привезли масл на канистре которого была немного сорвана крышка-пломба, как будто хотели открутить а потом передумали!
Комментарий:
Для мотороил24: - если не получается доставить заказ в назначенный день, то предупреждайте САМИ клиентов; - если позиционируете себя как магазин СВЕЖИХ масел, то привозите масло хотя бы продавайте масло 3-х месячного выпуска, а не как у меня 8-9 месячные!!!
6 лет назад, Москва
Комментарий 100508201
Вы вот все про себя, да про себя! А про доставку ответить то забыли... или даже не собирались? Корова типа не моя и отвечать не будем???
Вы вот все про себя, да про себя! А про доставку ответить то забыли... или даже не собирались? Корова типа не моя и отвечать не будем???
Комментарий 100542604
Логотип Motoroil24
Motoroil24
Ответ официального представителя магазина
Не совсем понятен тон ваших претензий. К сожалению, произошла техническая ошибка в курьерской компании, товар не был своевременно выведен на доставку. Мы передали им заказ в согласованные сроки: https://yadi.sk/i/vvEStSoc3Ucfap В компанию направлена претензия на срыв сроков доставки. Со своей стороны готовы компенсировать скидкой на следующий заказ.
Не совсем понятен тон ваших претензий. К сожалению, произошла техническая ошибка в курьерской компании, товар не был своевременно выведен на доставку. Мы передали им заказ в согласованные сроки: https://yadi.sk/i/vvEStSoc3Ucfap В компанию направлена претензия на срыв сроков доставки. Со своей стороны готовы компенсировать скидкой на следующий заказ.
Владимр С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Общительные и дружелюбные менеджеры.
Недостатки:
Невозможно дозвонится. Заказанное масло и антифриз оказались старыми, четырёх лет.
Комментарий:
Больше заказывать в этом интернет магазине не буду. Существует множество обычных магазинов где предлагают оригинальные масла за те же деньги, в которых можно сразу увидеть дату.
6 лет назад, Коломна
Комментарий 100433676
Здравствуйте, антифриз двухгодичный, а масло четырёх. Заказ 18835. Фотографии чего именно прислать, и как их прислать, здесь на маркете нет такой возможности.
Здравствуйте, антифриз двухгодичный, а масло четырёх. Заказ 18835. Фотографии чего именно прислать, и как их прислать, здесь на маркете нет такой возможности.
Комментарий 100438738
Логотип Motoroil24
Motoroil24
Ответ официального представителя магазина
отправьте пожалста обратным письмом "сделать ответ" на переписку с магазином по заказу. Срок хранения масел составляет 5 лет, но у нас таких не бывает. Возможно ошибка в расшифровке даты? Мы готовы направить запрос импортеру и предоставить его ответ, далее - по обстоятельствам. Спасибо
отправьте пожалста обратным письмом "сделать ответ" на переписку с магазином по заказу. Срок хранения масел составляет 5 лет, но у нас таких не бывает. Возможно ошибка в расшифровке даты? Мы готовы направить запрос импортеру и предоставить его ответ, далее - по обстоятельствам. Спасибо
Илья Анатольевич
2
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
Возможность дозвониться до менеджера с первого раза
Недостатки:
Отвратительная работа службы доставки
Комментарий:
Заказывал 6 литров масла. Заказ 13947. от 26.09.17 Менеджер убедил меня что лучше заказать доставку чем точку самовывоза pikpoint. В итоге доставку оформил на 29.09.17. От курьера только СМС о том что привезут с 18 до 21. Несколько звонков в мотороил24 не принесли никаких результатов. Менеджер так и не смог связаться с курьером. Курьер так и не позвонил мне. 30.09.17 от курьерской службы shiptor так и нет никакой информации. Заказ снял, куплю в другом месте. Запланированый ремонт ДВС пришлось перенести на неделю. В итоге: если вам нужна доставка точно и в срок, заказывайте в другом месте.
6 лет назад, Москва
Комментарий 100030697
Логотип Motoroil24
Motoroil24
Ответ официального представителя магазина
Илья, давайте дадим команде Шиптора неделю-другую разобраться с ситуацией, потом будем делать выводы. Шиптор активно растет, жизнь не идеальна. Со своей стороны мы бы хотели предоставить вам скидку на следующий заказ в качестве компенсации за доставленные неудобства. Пока не хотелось бы переходить на более дорогую доставку от других компаний - времена сейчас не простые, подавляющее большинство покупателей предпочитают сэкономить, пусть даже в ущерб точности сроков доставки. Тем не менее, надеемся, что масло вас порадует! Спасибо за отзыв.
Илья, давайте дадим команде Шиптора неделю-другую разобраться с ситуацией, потом будем делать выводы. Шиптор активно растет, жизнь не идеальна. Со своей стороны мы бы хотели предоставить вам скидку на следующий заказ в качестве компенсации за доставленные неудобства. Пока не хотелось бы переходить на более дорогую доставку от других компаний - времена сейчас не простые, подавляющее большинство покупателей предпочитают сэкономить, пусть даже в ущерб точности сроков доставки. Тем не менее, надеемся, что масло вас порадует! Спасибо за отзыв.
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