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ЯндексЯндекс
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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Широкий ассортимент товаров, особенно много канцелярских принадлежностей
Недостатки:
1. с 2021 года сократилось количество пунктов самовывоза 2. Товар иногда приходит в помятых и порванных коробках. Магазину стоит больше внимания уделять процессу упаковки!
Изменить2 года назад, Москва
Комментарий 150420686
Официальный представитель магазина
Ответ официального представителя магазина
К сожалению, нам не удалось идентифицировать Ваш заказ в нашей базе данных. Если он действительно был оформлен в нашем магазине, сообщите его номер - мы проведем соответствующую проверку.
К сожалению, нам не удалось идентифицировать Ваш заказ в нашей базе данных. Если он действительно был оформлен в нашем магазине, сообщите его номер - мы проведем соответствующую проверку.
вера с
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Операторы интернет магазина достаточно остро реагируют на критику, предлагают решение вопроса заменой товара или возвратом денег. Замена товара прошла хорошо. Кувшин и миски к нему пришли изумительные, хоть на выставку! Видно кто то все таки посмотрел товар перед отправкой. Спасибо!
Недостатки:
То, что вообще был первоначально отгружен брак по заказу 18036648, хотя можно было обойтись без него, разверни работник склада вазу и кувшин перед упаковкой в коробку, То что это гипермаркет не оправдывает вины, даже в крупнейших гипермаркетах продавец смотрит, что он продает. А в интернет магазине без присутствия покупателя- это обязательная необходимость! Плохо отслеживается посылка.
Комментарий:
Вообще много различных товаров по приемлемой цене. Если у покупателя крепкие нервы и много времени - можно смело заказывать. А вообще серьезно: если они доработают требования на складе и наладят отношения с транспортными компаниями, то этот магазин действительно со временем может стать очень хорошим гипермаркетом России. Хотела поговорить по этому поводу с директором, просила телефон. Но он не доступен. Это тоже один из недостатков.
2 года назад, Пенза
Комментарий 150366435
Официальный представитель магазина
Ответ официального представителя магазина
Благодарим Вас за оставленный отзыв! Ваши замечания непременно будут приняты во внимание. Ждем Вас за покупками снова!
Благодарим Вас за оставленный отзыв! Ваши замечания непременно будут приняты во внимание. Ждем Вас за покупками снова!
оксана Хот
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Достоинства:
получила, что и заказывала
Недостатки:
небольшая задержка без оповещения
2 года назад, Томск
Комментарий 150193058
Официальный представитель магазина
Ответ официального представителя магазина
Благодарим Вас за отзыв!
Благодарим Вас за отзыв!
Марат Шабаев
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Очень удобно покупать учебную литературу. Широкий асортимент. Достаточно быстрая доставка. Удобный сайт для поиска.
Недостатки:
Если книги заканчиваются, поступает отказ, даже если готов подождать. Было несколько раз. Плохо когда сумма собрана с учащихся одна, а приходится перекупать в другом магазине из-за отказа за более высокую цену.
Комментарий:
В большинстве случаев очень удобный магазин
2 года назад, Казань
Комментарий 150181444
Официальный представитель магазина
Ответ официального представителя магазина
Благодарим за отзыв!
Благодарим за отзыв!
ПЯ
8
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Добрый день. Являюсь клиентом данного магазина около 10 лет. Все было хорошо. Но возникла необходимость сдать товар. Но получила отказ. Хотя 14 дней не прошло. Данный магазин работает по другим законам. Советую ознакомиться. Хотя на мой взгляд я могла бы выкупить заказ, приехав к ним. Но магазином, согласно сумме заказа, было предложено доставить бесплатно. Обычная покупка. Но отказ от возврата, тк это дистанционно продажа. Хотя оплата на руки курьеру. Вот их ответ: Мы руководствуемся статьей 26.1 ЗоЗПП, которая регламентирует дистанционный способ продажи, т.е. через интернет магазин. По данным правилам срок возврата товаров надлежащего качества составляет 7 дней с момента получения заказа.
Недостатки:
Невозможность вернуть товар
2 года назад, Москва
Комментарий 150181381
Официальный представитель магазина
Ответ официального представителя магазина
Просим не вводить в заблуждение посетителей данного ресурса - мы работаем в рамках закона РФ и не нарушаем его! Сроки возврата товаров для розничной и интернет-торговли различны. Поскольку мы осуществляем дистанционную продажу товаров, срок возврата товара надлежащего качества согласно соответствующей статье закона составляет 7 дней с момента его приобретения.
Просим не вводить в заблуждение посетителей данного ресурса - мы работаем в рамках закона РФ и не нарушаем его! Сроки возврата товаров для розничной и интернет-торговли различны. Поскольку мы осуществляем дистанционную продажу товаров, срок возврата товара надлежащего качества согласно соответствующей статье закона составляет 7 дней с момента его приобретения.
Комментарий 150185127
я не ввожу в заблуждение, я хочу информировать покупателей по данному вопросу. 7 дней на возврат действует в данном магазине. А не 14 дней.
я не ввожу в заблуждение, я хочу информировать покупателей по данному вопросу. 7 дней на возврат действует в данном магазине. А не 14 дней.
Дарья Я.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
заказывала в этом магазине впервые весь интересующий товар оказался в наличии
Недостатки:
не выявила
2 года назад, Москва
Комментарий 150062926
Официальный представитель магазина
Ответ официального представителя магазина
Благодарим Вас за отзыв о работе нашего магазина!
Благодарим Вас за отзыв о работе нашего магазина!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Большой ассортимент книг на любой вкус по доступным ценам. А также много других товаров.
Комментарий:
Прислали не тот товар, который заказывала. Но, после обращения в службу поддержки, недоразумение быстро уладили и мне даже не потребовалось возвращать ошибочно высланный товар и делать новый заказ. Я просто обменяла его в пункте выдачи и все.
Изменить2 года назад, Белгород
Комментарий 150062936
Официальный представитель магазина
Ответ официального представителя магазина
Благодарим Вас за отзыв о работе нашего магазина!
Благодарим Вас за отзыв о работе нашего магазина!
Пользователь удален
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Наличие товара на сайте по низким ценам. Возможность отменить часть заказа в пункте выдачи.
Недостатки:
Как говорится "Не гонялся бы ты поп за дешевизной!" Заказал 7 дисков blu ray и гель от муравьёв. Уточняя в службе поддержки по поводу проверки качества товара на месте, а именно наличие царапин на рабочей поверхности диска, получил отказ в возможности вскрытия полиэтиленовой упаковки. Когда пришёл в магазин и начал проверять заказ, оказалось, что диски (Снова Ты, Шпионские игры, Игрок) пришли в НЕЗАВОДСКОЙ упаковке, косо перепакованные где то на складе. Спрашивается почему вам можно, а мне нет! Я не стал рисковать и отменил их. В итоге пришлось оплатить доставку, как будто я оказался всему виной в данной ситуации. НЕКРАСИВО уважаемые! Плюс ко всему диск Ранго, после вскрытия дома, хоть и заводской упаковки, оказался с царапинами. Из за сложного обмена, где мне надо снимать видео зеркальной рабочей поверхности (что там можно увидеть вообще??), а потом получать инструкции по обмену, мне даже заморачиваться не охота! Вот и вся экономия!
Комментарий:
Наверное стоит воспользоваться опытом других маркетплейсов и идти навстречу клиентам, дабы не оказаться за бортом! Служба поддержки так и не признала, что товар запаянный, заклеенный и т.д. вручную в полиэтилен НЕ ЯВЛЯЕТСЯ упаковкой производителя. Она утверждает что товар является фирменным и если какие то повреждения после покупки вскроются то можно будет написать к ним и решить вопрос с обменом, но после таких переписок я понимаю, что сделал правильный выбор отказавшись от товара так как в конечном счёте я бы замучался доказывать, что повреждения уже были на товаре после вскрытия упаковки. 15.12.2021 поступил звонок из магазина, распросили о проблеме царапанного диска и предложили решить вопрос, уже хорошо, молодцы )
2 года назад, Санкт-Петербург
Базис Центр
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Пришло быстро. Упаковано надежно. Все цело
Недостатки:
Очень тесный пункт. Но очереди не было
Комментарий:
Норм
2 года назад, Москва
Комментарий 150031627
Официальный представитель магазина
Ответ официального представителя магазина
Благодарим за отзыв!
Благодарим за отзыв!
Игорь Анатольевич
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Всё стандартно
Недостатки:
При оформлении нет чётких данных по количеству остатков товара. По факту пришло половина от заказа.
2 года назад, Новомосковск
Комментарий 150015141
Официальный представитель магазина
Ответ официального представителя магазина
Благодарим Вас за отзыв! К сожалению, нам не удалось идентифицировать Ваш заказ в нашей базе данных. Сообщите, пожалуйста, номер заказа - мы проверим указанную Вами информацию и предоставим соответствующий комментарий.
Благодарим Вас за отзыв! К сожалению, нам не удалось идентифицировать Ваш заказ в нашей базе данных. Сообщите, пожалуйста, номер заказа - мы проверим указанную Вами информацию и предоставим соответствующий комментарий.
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А в интернет магазине без присутствия покупателя- это обязательная необходимость! 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