Прислали неверное количество, пришлось отказаться.
Комментарий:
Было указано, что продают 2 папки бумаги для черчения, формат А3, за 419 рублей, типа, распродажа. Я заказала 2 раза по 2 папки, то есть, 4 папки за 838 рублей. Прислали 2 папки, а цену указали, как за 4 -- 838 рублей. Перепутали при сборке или просто обман покупателей? Отказалась и перезаказала. Интересно, история повторится или нет?
Не доставили! Ни как обещали, ни через несколько дней.
Комментарий:
Заказ делал 9 июля. Позвонили, сказали что одной позиции нет, согласовал и уточнили срок - на 15 июля! Почти неделя! С Китая что ли заказывают? Но 15го не привезли, не было СМС и не позвонили. Позвонил сам. О доставке они не знают и обещали перезвонить вечером. В этот день никто не перезвонил, а на следующий день начали оправдываться, что доставка на складе НЕ НАШЛА одну позицию, о чем они сообщать не стали и заказ отправлять не стали. Предложили изменить срок еще на НЕСКОЛЬКО дней. Я отказался от заказа! Но девочка звонила еще 2 раза, предлагала изменить срок. Если вы хотите купить что-то ВО ВРЕМЯ- обходите эту контору!
Вчера решили с мужем заказать велосипед Stinger 28" Vancouver Evo 60. На Маркете и в самом магазине была указана цена на эту ростовку: 25'530 руб. Мы удивились, так как это значительно ниже средней цены. Решили проверить цену на эту же модель, но в другой ростовке 52: цена была 35'768 руб, что тоже значительно ниже средней по рынку. Так как это модель 2018 года, очевидное предположение - распродажа остатков, магазин избавляется от неликвида.
Сделали заказ на nborn.ru, заказ благополучно прошёл (хорошо, что выбрали оплату курьеру, а не онлайн - деньги подвисли бы, пока они соизволили бы их вернуть). На почту пришла копия заказа (номер внизу указали).
Сегодня утром звонок: товара нет на складе, это ошибка, заказ аннулирован.
Зашли на их сайт: товар есть, но стоит новая цена 48'126 руб.
Налицо обман покупателей, привлечение их на сайт специально заниженной ценой. Согласно ст. 10 закона «О защите прав потребителей» № 2300-1 и ст. 494, 437 Гражданского кодекса РФ (цитаты):
"Продавец обязан своевременно предоставлять потребителю необходимую и достоверную информацию о товарах... Информация о товарах в обязательном порядке должна содержать цену в рублях..."
"Выставление товаров и предоставление сведений о продаваемых товарах (описаний, каталогов, фотоснимков товаров и т.п.) в сети "Интернет" признается публичной офертой... Содержащее все существенные условия договора предложение признается офертой (публичная оферта)."
Соответствующее заявление в Роспотребнадзор отправлено, скрины страниц продаж, договора-оферты и пользовательского соглашения приложены.
P.S.
Чисто по-человечески - достаточно было признаться в своей ошибке, извиниться и предложить какую-нибудь разумную скидку. Но сознательно занижать цены и потом идти на откровенный обман - это уже чересчур.
Просто отвратительно! Заказала на приличную сумму. Сначала сказали, что не могут привезти за МКАД в указанное время, только в течение дня, потом три раза переносили доставку. На четвертый раз я просто отказалась от заказа. Подвели ужасно, отложила специально поездку, переносила рабочие дела. Вялая дама по телефону сначала дезориентировала по времени, потом по дате, потом по наличию. Заказывать здесь точно ничего никому не советую!
Оператор интернет магазина гордо заявил, что товаров много и он в них не разбирается, можно оформить по коду на сайте.. при таком подходе лучше отключить голосовую коммуникацию и сделать полноценное описание товара..
Перенос трижды доставки в связи с отсутствием заказанного товара.
Т.е. заказ сделан, назначена доставка, а накануне звонят и говорят, чтт не весь товар могут привезти.
заказ перенесли на следующий день,и курьер перенес на следующий день,привезли не тот товар что заказывал
а я именно заказывал KOKOS Мастурбатор 18 Dream M03-001-05 а мне пришла M03-001-05D
Припокупке самоката, был не комплект запчастей с 23.05 привезти недостающий хомут не могут, а сегодня 07.06
3 года назад, Москва
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Привлечение сознательно заниженной ценой.","type":0,"delivery":0,"deliveredBy":null,"orderId":"#10071051","votes":{"agree":4,"reject":0,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"109487088":{"entity":"review","id":"109487088","isCpa":false,"recommend":false,"shopId":204784,"anonymous":1,"created":1595174988000,"averageGrade":1,"comment":null,"pro":"цена","contra":"Просто отвратительно! Заказала на приличную сумму. 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