Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине NILS

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Цены, приличный сайт.
Недостатки:
Адовый сервис, смог купить ребенку ботинки только с третьего раза и это при самовывозе. Менеджеры в офисе ассортимент не знают, работают с покупателями исключительно как кассиры. где у них чего лежит, ориентируются с трудом. Согласованности между службами нет.
Изменить2 года назад, Москва
Валентина К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Жаль, что две игрушки (одна из них - трансформер - довольно дорогая: 3419 руб., другая - танк за 172 руб.) пришли в мятых коробках. К тому же трансформер весь в пыли, а в танке батарейки ржавые. Другие игрушки с батарейками пока не смотрела.
3 года назад, Москва
Татьяна тишкова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Заказала мягкую игрушку мишку белого в одежде,принесли без этикетки и ценника,весь пыльный, одежда серая.Сразу не заметила,так как он был в пакете
3 года назад, Москва
Ирина 3.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Не понравилось, что в наличии оказалась только часть заказа и об этом мне сообщил уже курьер при оплате и доставке. В итоге самого нужного в заказе не оказалось
3 года назад, Москва
Комментарий 103451108
Логотип NILS
NILS
Ответ официального представителя магазина
Добрый день, Ирина! Спасибо за Ваш отзыв, приносим извинения, за не полную сборку Вашего заказа, но, всё же, утром 22.07 наш оператор звонила Вам и предупредила, что курьер к Вам выезжает без одной позиции, которую она Вам назвала и вы выразили согласие на доставку остального товара. Мы точно не хотим, что бы это было "сюрпризом" при получении заказа и всегда предупреждаем о подобных ситуациях, которых, безусловно, быть не должно. Надеемся на дальнейшее сотрудничество!
Добрый день, Ирина! Спасибо за Ваш отзыв, приносим извинения, за не полную сборку Вашего заказа, но, всё же, утром 22.07 наш оператор звонила Вам и предупредила, что курьер к Вам выезжает без одной позиции, которую она Вам назвала и вы выразили согласие на доставку остального товара. Мы точно не хотим, что бы это было "сюрпризом" при получении заказа и всегда предупреждаем о подобных ситуациях, которых, безусловно, быть не должно. Надеемся на дальнейшее сотрудничество!
Комментарий 103453735
NILS, оператор позвонила, но в заказе не оказалось в итоге двух позиций, а не одной как она сказала. Больше не буду делать у Вас заказы
NILS, оператор позвонила, но в заказе не оказалось в итоге двух позиций, а не одной как она сказала. Больше не буду делать у Вас заказы
Иван И.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Оформил заказ 30,04,20, перезвонили только 02,04,20 с предложение привезти заказ 07,05,
4 года назад, Москва
Пользователь удален
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Комплектовали заказ более недели, при этом большинство уже оплаченных позиций в результате не привезли. Не предложили замену, просто молча вернули деньги.
4 года назад, Москва
Комментарий 103035900
Логотип NILS
NILS
Ответ официального представителя магазина
Добрый день, Юлия! Ситуация для нас не характерная, уровень сервиса всегда был и остается нашим высшим приоритетом. Уточните пожалуйста номер Вашего заказа, чтобы мы могли разобраться в ситуации. С уважением, Александр, nils.ru
Добрый день, Юлия! Ситуация для нас не характерная, уровень сервиса всегда был и остается нашим высшим приоритетом. Уточните пожалуйста номер Вашего заказа, чтобы мы могли разобраться в ситуации. С уважением, Александр, nils.ru
Дмитрий Журкин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Магазин вернул деньги за товар
Недостатки:
Бракованный товар. Купил Умного робота-конструктора max сыну. Робота собрали, но он не включается. Прозвонили плату - она не рабочая. Сын расстроен.
4 года назад, Москва
Татьяна П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Заказ обработали быстро и очень любезно,.
Недостатки:
Доставка испортила всё впечатление. Очень грубое обращение курьера.
4 года назад, Москва
Евгения
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Быстро приняли, обработали заказ. Быстро отреагировали на жалобу, быстро приняли решение о скидке, решают конфликтные ситуации.
Недостатки:
Отправили детский комбинезон без ботиночка, он был последний на складе. Ждали 1.5 недели, получили посылку и получили разачарование. Отправлять обратно из Екатеринбурга, ждать новый комбинезон не удобно. Если бы предупредили о недостаче сразу, мы купили бы другой - дороже.
Комментарий:
Скорее всего магазин хорош для жителей Москвы. Сразу получить заказ - осмотреть и вернуть, если что-то не так. Для других городов не удобно!
4 года назад, Екатеринбург
Veronichka D.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Ведут клиента хоть и с косяками, но до конца. Качество товара на высоте.
Недостатки:
Оформила заказ на сайте. Перезвонили 1 раз утром по заказу-не дозвонились и заказ не отправили. Дозвонились вечером,оформили заказ и доставку с 10 до 14 на след.день. Утром прлучила смс,что курьер будет,но звонка нет. Когда в 13.10 сама набрала курьеру,он сказал,что будет к 14. В 14 никого нет,звоню-я буду у вас в течении часа👀. Так у мкня досиавка до 14.00,мне неудобно больше ждать,давайте отменим заказ. Отменила и не волнуюсь. Через 3 часа получаю звонок из магазина: "хотим уточнить причины откпза от заказа" . Ну рассказала как есть,мне предложили досиавку на завтра. Хорошо,давайте. Через еще 2 часа мне звонит другой оператор магазина и говорит:" а вот нам досиавщик пишет,что не дозвонился вам,а когда дозыонился вы не смогши принять заказ"...."блин,ну,вы можете верить кому хотите,у меня в телеыоне пропущеных нет" ...и тут " ну,давайте мы вам завтра доставим" "девушка,мне 3 часа назад звонили и мы договорились о доставке на завтра". "Ну,хорошо" . И тут моему возмущению нет предела,потому что сегодня мне ничего не доставили и не позвонили
Комментарий:
После некорректной ситуацией с доставкой пообщалась с руководителем отдела продаж. Извинились и дали скидку. Такой вариант меня устроил. Доставку в итоге оформили своим курьером в срок.
4 года назад, Москва
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