Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Онлайн-гипермаркет 21vek

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Кирилл Л
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Сам магазин хороший, но работают с DPD, на пункте выдачи прождал 3 часа, товар так и не получил, хорошо, что не оплачивал
5 лет назад
александр назаров
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
С доставкой полная неразбериха.считают с доставкой,привозят плюс 1700 рублей.хотя в чеке написано доставка 900 руб.не платите дополнительно звоните в магазин.
5 лет назад, Балашиха
Александр
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Доставка в срок. К товару претензий нет.
Недостатки:
Хоть на сайте и написано, что доставят до квартиры, но транспортная компания ПЕК доставляет товар до подъезда.
5 лет назад, Москва
Ирина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
После заказа по интернету быстрый отзвон оператора
Недостатки:
Характеристики товара на сайте не соответствуют товару. Плохая доставка - везли почти неделю, продавец передоверяет доставку транспортной компании и не может влиять на процесс доставки. Товар пришел без инструкции по эксплуатации, соответственно, невозможно проверить комплектность и работоспособность сложного технического изделия. Было предложено взять инструкцию из интернета!? Потом соизволили прислать по почте. Совсем не 21-й век.
Комментарий:
На письма не отвечают, негативные отзывы не публикуют - только сугубо благодарственно-положительные. И этот тоже не будет опубликован. Это тест для Вас
5 лет назад, Москва
Комментарий 101485853
Онлайн-гипермаркет 21vek
Ответ официального представителя магазина
Добрый день. Благодарим вас за то, что нашли время написать отзыв! Сожалеем, что товар был привезён без инструкции, будем работать над повышением качества услуг. С уважением, коллектив онлайн-гипермаркета 21vek.ru.
Добрый день. Благодарим вас за то, что нашли время написать отзыв! Сожалеем, что товар был привезён без инструкции, будем работать над повышением качества услуг. С уважением, коллектив онлайн-гипермаркета 21vek.ru.
Надежда М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Есть товар, которого нет в других интернет-магазинах, вежливые операторы
Недостатки:
Товар грязный, игрушки были очень пыльными, одна с царапиной
Комментарий:
Доставка порадовала, всё чётко
5 лет назад, Москва
Комментарий 101478511
Онлайн-гипермаркет 21vek
Ответ официального представителя магазина
Добрый день. Благодарим вас за то, что нашли время написать отзыв! Сожалеем, что игрушки оказались в пыли и с царапиной, будем работать над качеством хранения. С уважением, коллектив онлайн-гипермаркета 21vek.ru.
Добрый день. Благодарим вас за то, что нашли время написать отзыв! Сожалеем, что игрушки оказались в пыли и с царапиной, будем работать над качеством хранения. С уважением, коллектив онлайн-гипермаркета 21vek.ru.
Александр О.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
удобный сайт
Недостатки:
очень медленно отпускают товар в пункте самовывоза
5 лет назад, Минск
Комментарий 101403509
Онлайн-гипермаркет 21vek
Ответ официального представителя магазина
Добрый день. Благодарим Вас за то, что нашли время написать отзыв! Вы написали отзыв о нашем пункте самовывоза в Беларуси, который не относится к 21vek.ru (ООО "Триовист Рус"). С уважением, коллектив онлайн-гипермаркета 21vek.ru.
Добрый день. Благодарим Вас за то, что нашли время написать отзыв! Вы написали отзыв о нашем пункте самовывоза в Беларуси, который не относится к 21vek.ru (ООО "Триовист Рус"). С уважением, коллектив онлайн-гипермаркета 21vek.ru.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Удобный сайт Большой выбор мебели для ванны
Недостатки:
Доставка.Отвратительно! Начну с того,что везли из Мск в СПб.По факту всего несколько часов везти. Привезли ПЭКом,я по дурости не проверила,т к было упаковано на ура(в пленку,в заводскую коробку,в мягкую толстую упаковку и сверху еще пленка).Упаковка была целая(явно перепаковали),решила что все хорошо.Начали открывать,стружка посыпалась,глубокая полоса в 15 см,вверху выбита крыша,куча мелких царапин где полки,по итогу шкаф весь разбитый,шатается,да еще и принесли кверх ногами Виноват магазин в том,что во-первых зачем везти в собранном виде??Из-за этого его всего покоцали.В разобранном виде ничего бы не пострадало Во-вторых,на сайте написано,что везут DPD и Easyway,а по факту привез ПЭК,ПЭК отвратительно всегда работал,им насрать на товар.Обращаюсь к магазину,если вам не насрать на покупателей,лучше поменяйте ТК Понятно,что магазин не несет ответственности,я сама виновата,но мнение о магазине сразу испортилось,не советую заказывать у них,если вы НЕ из Мск
Комментарий:
Заказывали шкаф в ванную комнату,такой был только на этом сайте В заявленный день доставка не была произведена,звонила в магазин,сказали ожидайте звонка от ТК. В смысле?! Доставка должна была быть УЖЕ произведена "вчера" Короче с доставкой у них полная хрень Комплектация товара полная,шкаф красивый,но теперь не знаю что с ним делать,т к деньги не возвратить,а эта полоса как раз на лицевой стороне Одни расстройства
Изменить5 лет назад, Москва
Комментарий 101403412
Онлайн-гипермаркет 21vek
Ответ официального представителя магазина
Добрый день. Благодарим Вас за то, что нашли время написать отзыв! Сожалеем, что уровень сервиса транспортной кампании оказался столь низким. Упаковка была хорошо запакована потому что это заводская упаковка, данный товар идёт к нам прямо с фабрики и мы его не распаковываем. В случае выявления каких-либо повреждений при осмотре необходимо незамедлительно обращаться в наш сервис, мы всегда идём на встречу клиенту и стараемся решить возникающие вопросы. С уважением, коллектив онлайн-гипермаркета 21vek.ru.
Добрый день. Благодарим Вас за то, что нашли время написать отзыв! Сожалеем, что уровень сервиса транспортной кампании оказался столь низким. Упаковка была хорошо запакована потому что это заводская упаковка, данный товар идёт к нам прямо с фабрики и мы его не распаковываем. В случае выявления каких-либо повреждений при осмотре необходимо незамедлительно обращаться в наш сервис, мы всегда идём на встречу клиенту и стараемся решить возникающие вопросы. С уважением, коллектив онлайн-гипермаркета 21vek.ru.
Александр Крылов
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Заказ оформили быстро, привезли тоже оперативно.
Недостатки:
Покупку омрачило некорректное описание товара на сайте. Но непосредственно к этому магазину претензий нет. Описание этого товара на всех площадках было одинаково неправильное. Пришлось возвращать. Но, справедливости ради, могли бы и проверять товар по факту, а не копировать описание с других источников.
Комментарий:
В целом неплохой магазин, при правильном подборе товара можно заказывать.
5 лет назад, Москва
Комментарий 100657827
Онлайн-гипермаркет 21vek
Ответ официального представителя магазина
Добрый день. Благодарим Вас за то, что нашли время написать отзыв! Сожалеем, что описание было некорректным. Пожалуйста, подскажите номер вашего заказа или конкретный товары, чтобы мы могли исправить описание и улучшить качество наших услуг. С уважением, коллектив онлайн-гипермаркета 21vek.ru.
Добрый день. Благодарим Вас за то, что нашли время написать отзыв! Сожалеем, что описание было некорректным. Пожалуйста, подскажите номер вашего заказа или конкретный товары, чтобы мы могли исправить описание и улучшить качество наших услуг. С уважением, коллектив онлайн-гипермаркета 21vek.ru.
Сергей Шелковский
2
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
Цены ниже, чем у других магазинов
Недостатки:
Доставка не соответствует описанию на сайте. Срок поставки никто не знает.
Комментарий:
Заказал кресло 19 сентября. При заказе было написано на сайте, что доставка в Санкт-Петербург курьером до порога будет 10 октября за 600 рублей. Это меня устраивало. Сделал заказ, перезвонила менеджер и сказала, что эта доставка будет только в пункт выдачи - есть 2 варианта на северной и южной окраине города. За что 600 рублей тогда?? Такси из этой окраины в центр это еще +600 руб., и то если с этим креслом в обычное такси посадят. Я готов вам 1000 заплатить - только привезите мне кресло (24 кг) на дом. Платный пункт выдачи в 2 км от последней станции метро в промзоне - это абсурд невиданный!! Ок. Но сегодня смотрю, а дата поставки уже "примерно 35 дней"...
6 лет назад, Санкт-Петербург
Комментарий 100009046
Онлайн-гипермаркет 21vek
Ответ официального представителя магазина
Сергей! Мы приносим искренние извинения за причиненные неудобства. Менеджер сегодня свяжется с Вами и постарается решить возникшую проблему. Мы примем к сведению Ваш отзыв и сделаем все возможное, чтобы избежать подобных недоразумений в дальнейшем.
Сергей! Мы приносим искренние извинения за причиненные неудобства. Менеджер сегодня свяжется с Вами и постарается решить возникшую проблему. Мы примем к сведению Ваш отзыв и сделаем все возможное, чтобы избежать подобных недоразумений в дальнейшем.
Лео А
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Цена, быстро ответили на заказ.
Недостатки:
Не качественный товар, порезы на кресле, отколотый и потертый пластик
Комментарий:
Заказали детское кресло Kiddy CruiserFix 3 за 13 тысяч, цена на других сайтах была от 17 тысяч, позвонили на следующий день, все гуд, доставка через 3 дня (из Минска) в Московскую область, привезли кресло при визуальном осмотре все хорошо, но вот пошел ставить кресло в машину и при более тщательном рассмотрении увидел порезы маленькие на ткани (дырки, как будто кто то ножом игрался) и потертости на креплении изо фикс, такое ощущение как будто кресло несколько раз роняли из за чего крепление работает через раз (оно выдвигается), огорчены покупкой, заманила цена, но лучше б я переплатил в другом магазине и такого бы не было.
6 лет назад, Звенигород
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При заказе было написано на сайте, что доставка в Санкт-Петербург курьером до порога будет 10 октября за 600 рублей. Это меня устраивало. Сделал заказ, перезвонила менеджер и сказала, что эта доставка будет только в пункт выдачи - есть 2 варианта на северной и южной окраине города. За что 600 рублей тогда?? Такси из этой окраины в центр это еще +600 руб., и то если с этим креслом в обычное такси посадят. \nЯ готов вам 1000 заплатить - только привезите мне кресло (24 кг) на дом. Платный пункт выдачи в 2 км от последней станции метро в промзоне - это абсурд невиданный!!\nОк. Но сегодня смотрю, а дата поставки уже \"примерно 35 дней\"...","pro":"Цены ниже, чем у других магазинов","contra":"Доставка не соответствует описанию на сайте. 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Но непосредственно к этому магазину претензий нет. Описание этого товара на всех площадках было одинаково неправильное. Пришлось возвращать. Но, справедливости ради, могли бы и проверять товар по факту, а не копировать описание с других источников.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":1,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"81119439":{"entity":"review","id":"81119439","isCpa":false,"recommend":false,"shopId":154,"anonymous":1,"created":1533549971000,"averageGrade":3,"comment":"Заказывали шкаф в ванную комнату,такой был только на этом сайте\nВ заявленный день доставка не была произведена,звонила в магазин,сказали ожидайте звонка от ТК. 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1
2
Вперёд
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