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ЯндексЯндекс
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Отзывы о магазине OZON.ru

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Ася
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Недостатки:
Очень долгая доставка
Год назад, Санкт-Петербург
Комментарий 151963822
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Ася. Благодарим вас за отзыв. На сроки влияют множества факторов, например, удалённость склада от адреса доставки. Дата рассчитывается автоматически при оформлении заказа. Большинство заказов мы доставляем точно в срок, но бывают и независящие от нас ситуации.
Здравствуйте, Ася. Благодарим вас за отзыв. На сроки влияют множества факторов, например, удалённость склада от адреса доставки. Дата рассчитывается автоматически при оформлении заказа. Большинство заказов мы доставляем точно в срок, но бывают и независящие от нас ситуации.
Виктория Б.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Скорость обработки заказа и возврата и товара, и денег. Очень удобно, так как пункт доставки находится в моем доме
Недостатки:
Нет
Комментарий:
Пункт выдачи заказа чистый, всегда приятный обслуживающий персонал
Год назад, Коммунарка
Комментарий 152095868
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Виктория. Спасибо вам большое, что уделили время и оставили отзыв. Нам очень приятно, что наш магазин смог порадовать вас. Будем рады вашим новым заказам. Желаем хорошего настроения. Надеемся на долгую дружбу.
Здравствуйте, Виктория. Спасибо вам большое, что уделили время и оставили отзыв. Нам очень приятно, что наш магазин смог порадовать вас. Будем рады вашим новым заказам. Желаем хорошего настроения. Надеемся на долгую дружбу.
Маргарита Еременко
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Ничего не понравилось!
Недостатки:
Заказ с доставкой курьером! Никто ничего не привезёт!!! В лучшем случае вернут деньги за товар! За доставку не возвращают! При обращении в поддержку, отвечает бот шаблонным ответом! Мне пока ничего не вернули! Просто мошенники!
Комментарий:
Никогда не закажу здесь больше ничего! Обманщики! Никакой доставки!
Год назад, Мичуринский сельсовет
Комментарий 151958905
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Маргарита! Спасибо за ваш отзыв. Нам жаль, что вы столкнулись со сложностями при использовании нашего сервиса. Если мы можем вам чем-то помочь, пишите нам в ВК: https://vk.com/ozon_help. Ваш Ozon
Здравствуйте, Маргарита! Спасибо за ваш отзыв. Нам жаль, что вы столкнулись со сложностями при использовании нашего сервиса. Если мы можем вам чем-то помочь, пишите нам в ВК: https://vk.com/ozon_help. Ваш Ozon
Mikhail Sosnovskiy
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Быстрая доставка, низкие цены, широкий ассортимент
Недостатки:
Не обнаружила
Комментарий:
Заказывал корм для морских свинок, фирмы Vitakraft, товар пришёл даже раньше указанного срока. Рекомендую интернет-магазин OZON, приемлемые цены, быстрая и недорогая доставка.
Год назад, Вологда
Комментарий 151955778
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Миша. Спасибо за отзыв и оценку. Будем радовать вас всегда высоким сервисом :)
Добрый день, Миша. Спасибо за отзыв и оценку. Будем радовать вас всегда высоким сервисом :)
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Сам факт, что Яндекс маркет проводит такой опрос является подтверждением недобросовестной конкуренции. Ну и мерзость стал этот яндекс. Отвратительно!!!. А так хорошо все начиналось
ИзменитьГод назад, Москва
Комментарий 151950868
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Спасибо за ваш отзыв. Надеемся на долгую дружбу.
Здравствуйте. Спасибо за ваш отзыв. Надеемся на долгую дружбу.
Александра
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Большой выбор товаров Часто выгодные цены и скидки
Недостатки:
Постоянные переносы доставки. Заменили систему начисления бонусов, теперь можно тратить только у тех продавцов, у которых эти бонусы начислены, это очень неудобно и не выгодно.
Комментарий:
Последнее время очень испортилась доставка, сроки сильно увеличились, плюс ко всему каждый раз сплошные переносы доставки. Очень часто заказываю на озоне, но в последнее время приходится искать альтернативные магазины, потому что положиться на озон больше не могу, если товар нужен срочно или в определённый срок, например последний раз 3 раза был перенос одного заказа, и параллельно было ещё 2 заказа на разные дни, так их тоже дважды переносили! В общем все было отлично, но в какой-то момент все начало ухудшаться, ребята в поддержке отвечают по шаблону и ничего не делают, никак не помогают, ответ всегда один "нам жаль, положите или отмените заказ"..... Вот тебе и вся поддержка.
Год назад, Москва
Комментарий 151924810
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Александра. Благодарим вас за отзыв. Доставка товаров состоит из нескольких этапов. Большинство товаров мы доставляем вовремя, но иногда возникают небольшие трудности, и покупку приходится ждать дольше. Каждую ситуацию мы разбираем индивидуально и работаем над тем, чтобы они не повторялись. Желаем вам удачных покупок. Ваш Ozon
Здравствуйте, Александра. Благодарим вас за отзыв. Доставка товаров состоит из нескольких этапов. Большинство товаров мы доставляем вовремя, но иногда возникают небольшие трудности, и покупку приходится ждать дольше. Каждую ситуацию мы разбираем индивидуально и работаем над тем, чтобы они не повторялись. Желаем вам удачных покупок. Ваш Ozon
Ирина Б.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Быстрая доставка товара, система скидок, очень квалифицированный персонал в пункте Озон. Рекомендую к сотрудничеству. По всей видимости это мой отзыв годичной давности. Так вот хочу подтвердить, что за этот год в нашем пункте Озон ничего не изменилось. Тот же любезный , квалифицированный персонал ( хотя девушка уже другая). Поставка товара вовремя, задержек не было. Был возврат товара. Один раз деньги пришли на следующий день. Второй раз через 2 дня. Что за проблемы с кодами, не пойму. Пришла в пункт Озон, показала на телефоне в приложении код, товар выдали. Что за истерики? Сотрудничеством с ОЗОН довольна.
Год назад, Морозовск
Комментарий 152020416
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Ирина. Спасибо за ваш отзыв и выбор нашего магазина. Мы рады, что вы остались довольны. Ждём за новыми покупками.
Здравствуйте, Ирина. Спасибо за ваш отзыв и выбор нашего магазина. Мы рады, что вы остались довольны. Ждём за новыми покупками.
Анна
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Быстро, вежливо
Недостатки:
Нет
Комментарий:
Нет
Год назад, Новосибирск
Комментарий 151904371
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Анна. Благодарим за отзыв и звёзды. Мы ценим, что вы являетесь нашим клиентом. Удачных покупок!
Здравствуйте, Анна. Благодарим за отзыв и звёзды. Мы ценим, что вы являетесь нашим клиентом. Удачных покупок!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Большой выбор товаров, удобный поиск, скидки после оформления карты ОЗОН
Недостатки:
С курьерской доставкой у Озона в последнее время дружбы нет. О переносе сообщают в день предполагаемой доставки, когда уже отложены все дела в ее ожидании, либо вообще не сообщают, просто не привозят заказ. А на следующий день предлагают перенести дату доставки, и это снова ожидание на несколько дней. В 2-3 заказах переносили доставку трижды. Однажды курьер приехал раньше обозначенного времени и втихую оставил заказ на лестничной площадке у двери, даже не сообщив мне об этом.
Комментарий:
Если не связываться с курьерами и оформлять доставку на пункты выдачи, то к магазину претензий нет.
ИзменитьГод назад, Москва
Комментарий 151905902
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Спасибо за отзыв. Уточните, пожалуйста, номер заказа. Мы всё проверим. Доставка заказов состоит из множества этапов, иногда возникают такие накладки. В любом случае это наша недоработка, независимо от причины.
Добрый день. Спасибо за отзыв. Уточните, пожалуйста, номер заказа. Мы всё проверим. Доставка заказов состоит из множества этапов, иногда возникают такие накладки. В любом случае это наша недоработка, независимо от причины.
Андрей Васильев
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Обычный интернет магазин, доставка вовремя, при получении товара никаких проблем у меня не возникало. Смотрел отзывы о магазине, очень много от ботов с других платформ, как обычно отрицательные.
Год назад, Воронеж
Комментарий 151883336
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Андрей! Спасибо за ваш отзыв и высокую оценку. Мы рады, что вам нравятся наши сервисы. Хороших покупок. Ваш Ozon
Здравствуйте, Андрей! Спасибо за ваш отзыв и высокую оценку. Мы рады, что вам нравятся наши сервисы. Хороших покупок. Ваш Ozon
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