Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине OZON.ru

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Виталий Ананьев
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
ПВЗ рядом
Недостатки:
Клиентоориентированности вообще нет. Шаблонные ответы. Постоянные переносы заказов. Отмены заказов на свое усмотрение без оповещения клиента.
Комментарий:
Озон скатился в самую яму. Не советую обращаться в эту шаражкину контору если жалко нервы и время. 80% заказов перенесли и не один раз. Какие то отменили без предупреждения. Задрали их боты и шаблонные ответы. Конкретного ответа не дают. Заказать если что-то решили то не рассчитывайте на то что придет во время. Заказы из за рубежа вообще забудьте. Лучше заказать на алике. У вас столько гемора будет если не подойдёт ( а не подходит почти все).
Год назад, Лыткарино
Евгений
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Всегда переносят даты доставок, причём в последний момент. Часто товар явно бу, или некомплект. Служба поддержки некомпетентна. В общем очередная лавка обманщиков.
Год назад, Москва
Irci Paradiso
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Иногда приходится заказывать,но очень редко.
Недостатки:
Ужасная работа во время чёрной пятницы...лохотрон и иначе не скажешь! ужаное отношение к покупателям. ..
Комментарий:
Ужасная работа во время чёрной пятницы...лохотрон и иначе не скажешь! Пишут одну цену,а по факту в корзине цена меняется в большую и добавляют то, что не выбирал....так и вдобавок вообще товар исчез....вторая попытка также безуспешно с другим товаром,начали предлагать какую-то ерунду,потом уточнения непонятные и это все в момент именно скидки ...по итогу естественно товар распродан....ужаное отношение к покупателям. ..
Год назад, Санкт-Петербург
Светлана Л.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
большой выбор товара
Недостатки:
долгая доставка, безобразная техподдержка.
Комментарий:
техподдержка ВООБЩЕ не отвечает теперь. она еще есть???
Год назад, Нижний Новгород
Александр Аникеенко
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Не было их. Был обычный как и все интернет магазин. А сейчас и этого не стало
Недостатки:
Заказывал джинсы в данном магазине. Для примерки заказал несколько размеров ( с постоплатой в пункте вывоза). После примерки и сдачи сотруднику неподходящие по размеру товары, он ВНИМАНИЕ!, списал деньги с карты за все позиции заказа. Деньги за ошибочное списание до сих пор не перевели на мою карту. Сначала они неделю их возвращали мне В ЛИЧНЫЙ КАБИНЕТ В ВИДЕ ИХ БАЛЛОВ, говоря что средства возвращены! На мои возмущения о том, что мне это не нужно и нужны деньги, они предложили мне их все таки оставить на счету для дальнейших покупок. Я НЕ ЖЕЛАЮ СОВЕРШАТЬ НИКАКИХ ПОКУПОК на данной площадке впредь, и настаивал на возврате средств мне на карту. Возврат не происходит по сей день, а заказ от 6.11.22 ! Поддержка не отвечает ничего кроме ВАШ ВОПРОС РЕШАЕТСЯ И ТД И ТП..далее подключается бот, и всё по кругу. после озвучки сотый раз одного и того же вопросы, появляется "живой человек" в чате и невозмутимо спрашивает, А ВЧЕМ ПРОБЛЕМА У ВАС ?,не удосуживаясь даже прочитать выше в чем. И так бесконечно по кругу. Прочитал сотни аналогичных отзывов на просторах интернета на эту же тему, но ОЗОНу на это прлевать и всем людям пишут одни и теже отписки, РЕШАЕМ ВОПРОС. Какой вопрос вы решаете ? нет никаких вопросов, товар у вас- и деньги мои тоже у ВАС !
Год назад, Балашиха
Константин
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Отсутствуют
Недостатки:
Одни сплошные недостатки
Комментарий:
Самый худший маркетплейс который только есть, вечные проблемы с доставкой , враньё от сотрудников чата просто льётся, толку от чата ноль, детские отписки и сразу сваливают не дождавшись ответа, если кому надо то выбить с этих торгашей можно компенсацию ссылаясь на закон о защите прав потребителей статья 23.1 , а ещё желательно в Роспотребнадзор жалобу составить, делов на 15 минут.
Год назад, Москва
Станислав
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Нет
Недостатки:
Сегодня должна быть распродажа заварочных чайников в 11ч, так даже не успел нажать в корзину пишут закончились.....Очередной обман....противно ......все больше и больше убегают от вас клиентов....
Год назад, Саратов
Вячеслав
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
На некоторые позиции сейчас цены ниже чем на других маркетплейсах. Возможность посмотреть видеотзывы.
Недостатки:
Постоянно срывают сроки доставки, приложение глючное и не удобное. Оплата сразу - до получения товара.
Комментарий:
Озон как то сильно подвел меня с доставкой - опоздали к ДР, хотя заказывал сильно заранее, но доставку все время переносили... Это было несколько лет назад, после чего я перестал у них заказывать, к тому же цены у них были выше, чем на других площадках и оплата сразу. Но, некоторое время назад, поисковик мне стал выдавать более низкие цены именно на Озон, с учетом их карты. И я снова стал заказывать некоторые позиции у них, однако, несколько лет прошло, а ничего не поменялось. Доставка так же ни какая, постоянно переносят сроки иногда сразу на несколько дней - это безобразие, а не работа. Рассчитывать на них к празднику с подарком или что нужное ко времени, точно не стоит. Имеет смысл заказывать только то, что "не горит". Да, и приложение у них фиговое - глючное и не удобное, одно хорошо, что видеотзывы есть...
Год назад, Москва
Aнтон Орлов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Достаточно долго пользуюсь приложением . Все устраивало, но последнии распродажи( 11.11 и Черная пятница) сильно разочаровали. Многие продавцы торгуя в обычное время по одним ценам ,в период распродаж значительно увеличили стоимость своего товара. Думал ,если распродажа,то цена должна снизится, а нет, все наоборот. Видимо у нас это норма. Также появилась практика,когда заказал ,оплатил ( заключил договор аферты)и заказ подтвердили,а чере три дня приходит сообщение об отказе. Озон не реагирует!!!
Недостатки:
На стадии выбора ,оплаты товара все норм. С доставкой,последнее время, путаница. Ну ладно. Напрягает то, и не только меня, выбрал товар( обеденный стол и четыре табуретка) оплатил ,обозначили дату поступления. Ждём. Через некоторое время приходит сообщение,что доставка будет следующим образом: в одной упаковке будет стол и один табуре и оставшиеся табуреты в отдельных упаковках. Заказ пришел,получили ,а при вскрытии табурета в упаковке со столом нет. Обратились в службу поддержки. Ответ: заказ можем обратно не принять и деньги не вернём. Это как? Видел подобное,не верил. Столкнулся,офигел. А что ,так можно было? Заплатить и не получить. Ну видимо бизнес и ничего личного.
Комментарий:
Понимаю ,что Озон - это всего лишь торговая площадка.
Год назад, Сатка
Зиновой Ю.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Доставка к дому без лишних хлопот, но это у них, не работает.
Недостатки:
Обратной связи нет, только бот чат. Прямо и как есть ситуацию не объяснишь, только выбирая варианты ответов как им хочется. Заказов набрали а выполнить и вовремя доставить не в состоянии и начинают, да у нас много работы или задержка с поставкой. В результате просто проще деньги вернуть и не свящываться, время и нервы дороже.
Комментарий:
Отвратительная безответственная работа.
Год назад, Мурманск
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ответа, если кому надо то выбить с этих торгашей можно компенсацию ссылаясь на закон о защите прав потребителей статья 23.1 , а ещё желательно в Роспотребнадзор жалобу составить, делов на 15 минут.","pro":"Отсутствуют","contra":"Одни сплошные недостатки","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":24,"reject":0,"total":24,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара 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Прямо и как есть ситуацию не объяснишь, только выбирая варианты ответов как им хочется.\nЗаказов набрали а выполнить и вовремя доставить не в состоянии и начинают, да у нас много работы или задержка с поставкой.\nВ результате просто проще деньги вернуть и не свящываться, время и нервы дороже.","type":0,"delivery":0,"deliveredBy":null,"orderId":"С 72721497-0039 по 72721497-0046 ","votes":{"agree":23,"reject":0,"total":23,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Мурманск"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":2,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"176991093":{"entity":"review","id":"176991093","isCpa":false,"recommend":false,"shopId":155,"userId":1503981491,"anonymous":0,"created":1669488188003,"averageGrade":1,"comment":null,"pro":"Не было их. Был обычный как и все интернет магазин. А сейчас и этого не стало","contra":"Заказывал джинсы в данном магазине. Для примерки заказал несколько размеров ( с постоплатой в пункте вывоза). После примерки и сдачи сотруднику неподходящие по размеру товары, он ВНИМАНИЕ!, списал деньги с карты за все позиции заказа. Деньги за ошибочное списание до сих пор не перевели на мою карту. Сначала они неделю их возвращали мне В ЛИЧНЫЙ КАБИНЕТ В ВИДЕ ИХ БАЛЛОВ, говоря что средства возвращены! На мои возмущения о том, что мне это не нужно и нужны деньги, они предложили мне их все таки оставить на счету для дальнейших покупок. Я НЕ ЖЕЛАЮ СОВЕРШАТЬ НИКАКИХ ПОКУПОК на данной площадке впредь, и настаивал на возврате средств мне на карту. Возврат не происходит по сей день, а заказ от 6.11.22 ! Поддержка не отвечает ничего кроме ВАШ ВОПРОС РЕШАЕТСЯ И ТД И ТП..далее подключается бот, и всё по кругу. после озвучки сотый раз одного и того же вопросы, появляется \"живой человек\" в чате и невозмутимо спрашивает, А ВЧЕМ ПРОБЛЕМА У ВАС ?,не удосуживаясь даже прочитать выше в чем. И так бесконечно по кругу. Прочитал сотни аналогичных отзывов на просторах интернета на эту же тему, но ОЗОНу на это прлевать и всем людям пишут одни и теже отписки, РЕШАЕМ ВОПРОС. Какой вопрос вы решаете ? нет никаких вопросов, товар у вас- и деньги мои тоже у ВАС !","type":0,"delivery":1,"deliveredBy":null,"orderId":"Заказ № 22039837-0008 от 6 ноября","votes":{"agree":23,"reject":0,"total":23,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Балашиха"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"176992539":{"entity":"review","id":"176992539","isCpa":false,"recommend":true,"shopId":155,"userId":17633839,"anonymous":0,"created":1669489238505,"averageGrade":2,"comment":"Озон как то сильно подвел меня с доставкой - опоздали к ДР, хотя заказывал сильно заранее, но доставку все время переносили... \nЭто было несколько лет назад, после чего я перестал у них заказывать, к тому же цены у них были выше, чем на других площадках и оплата сразу. Но, некоторое время назад, поисковик мне стал выдавать более низкие цены именно на Озон, с учетом их карты. И я снова стал заказывать некоторые позиции у них, однако, несколько лет прошло, а ничего не поменялось. Доставка так же ни какая, постоянно переносят сроки иногда сразу на несколько дней - это безобразие, а не работа. Рассчитывать на них к празднику с подарком или что нужное ко времени, точно не стоит. Имеет смысл заказывать только то, что \"не горит\". Да, и приложение у них фиговое - глючное и не удобное, одно хорошо, что видеотзывы есть...","pro":"На некоторые позиции сейчас цены ниже чем на других маркетплейсах. Возможность посмотреть видеотзывы.","contra":"Постоянно срывают сроки доставки, приложение глючное и не удобное. Оплата сразу - до получения товара.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":16,"reject":0,"total":16,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"176998951":{"entity":"review","id":"176998951","isCpa":false,"recommend":false,"shopId":246951,"userId":21672018,"anonymous":0,"created":1669491979137,"averageGrade":1,"comment":"техподдержка ВООБЩЕ не отвечает теперь. она еще есть???","pro":"большой выбор товара","contra":"долгая доставка, безобразная техподдержка.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":24,"reject":0,"total":24,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Нижний Новгород"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"177003514":{"entity":"review","id":"177003514","isCpa":false,"recommend":true,"shopId":326170,"userId":88295984,"anonymous":0,"created":1669494556809,"averageGrade":2,"comment":"Понимаю ,что Озон - это всего лишь торговая площадка.","pro":"Достаточно долго пользуюсь приложением . Все устраивало, но последнии распродажи( 11.11 и Черная пятница) сильно разочаровали. Многие продавцы торгуя в обычное время по одним ценам ,в период распродаж значительно увеличили стоимость своего товара. Думал ,если распродажа,то цена должна снизится, а нет, все наоборот. Видимо у нас это норма. Также появилась практика,когда заказал ,оплатил\n( заключил договор аферты)и заказ подтвердили,а чере три дня приходит сообщение об отказе. Озон не реагирует!!!","contra":"На стадии выбора ,оплаты товара все норм. С доставкой,последнее время, путаница. Ну ладно. Напрягает то, и не только меня, выбрал товар( обеденный стол и четыре табуретка) оплатил ,обозначили дату поступления. Ждём. Через некоторое время приходит сообщение,что доставка будет следующим образом: в одной упаковке будет стол и один табуре и оставшиеся табуреты в отдельных упаковках. Заказ пришел,получили ,а при вскрытии табурета в упаковке со столом нет. Обратились в службу поддержки. Ответ: заказ можем обратно не принять и деньги не вернём. Это как? Видел подобное,не верил. Столкнулся,офигел. А что ,так можно было? Заплатить и не получить. Ну видимо бизнес и ничего личного.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":13,"reject":0,"total":13,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Сатка"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"177036865":{"entity":"review","id":"177036865","isCpa":false,"recommend":false,"shopId":155,"userId":1093675456,"anonymous":0,"created":1669536613288,"averageGrade":1,"comment":null,"pro":"Нет","contra":"Сегодня должна быть распродажа заварочных чайников в 11ч, так даже не успел нажать в корзину пишут закончились.....Очередной обман....противно ......все больше и больше убегают от вас клиентов....","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":19,"reject":0,"total":19,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Саратов"},"isProblemResolved":false,"factors":[{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"177077466":{"entity":"review","id":"177077466","isCpa":false,"recommend":false,"shopId":155,"userId":43833654,"anonymous":0,"created":1669553295074,"averageGrade":1,"comment":"Озон скатился в самую яму. 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