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ЯндексЯндекс
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Отзывы о магазине OZON.ru

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лена амелина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Быстро доставляется товар, можно найти вещи по нужной цене
Недостатки:
Оплачиваешь сразу, а возврат с заморочками. То что может сделать продавец в пункте приходиться ковыряться в приложении самой... Это основная заморочка(в валдбересе проще))) пусть оплата сразу, но возврат надо упростить.
Комментарий:
Так все хорошо. Пользуюсь только 3 магазинами это: валдберес, озон, Яндекс маркет. Всё на высоте
Год назад, Москва
Комментарий 151793309
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Лена. Мы постоянно обновляем и улучшаем приложение. Учтём ваш отзыв в дальнейшей разработке. Спасибо, что делаете нас лучше.
Добрый день, Лена. Мы постоянно обновляем и улучшаем приложение. Учтём ваш отзыв в дальнейшей разработке. Спасибо, что делаете нас лучше.
Сергей К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Доставка, пункты самовывоз в шаговой доступности, большой выбор товаров, цены со скидками.
Недостатки:
Нельзя покупать товары из-за рубежа. Негативные отзывы не публикуют.
Комментарий:
При покупке товаров из-за рубежа озон доставляет в пункт выдачи, ждать надо почти 2 месяца, но бракованные вернуть можно только продавцу почтой за свой счёт. Набегался с возвратом, ждал 2 месяца, продавец решил, что это не брак, деньги за товар вернул, а за пересылку нет. После опубликования этого отзыва озон вернул деньги за пересылку.
Год назад, Москва
Комментарий 151670817
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Сергей. Благодарим вас за уделённое время. Если вы имеете ввиду заказ 0173, то стоимость обратного отправления товаров надлежащего качества мы не возвращаем. Надеемся, что новые покупки будут оставлять только положительные эмоции.
Здравствуйте, Сергей. Благодарим вас за уделённое время. Если вы имеете ввиду заказ 0173, то стоимость обратного отправления товаров надлежащего качества мы не возвращаем. Надеемся, что новые покупки будут оставлять только положительные эмоции.
Надежда К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Давно и часто покупаю в Озоне самовывозом, к системе самовывоза вопросов не было.
Недостатки:
Сделала заказ с курьерской доставкой, ориентировалась на сроки, указанные на сайте. Заказ был подарком ко дню рождения; соответственно, я рассчитывала на конкретную дату доставки. В заявленный день заказ был выдан курьеру, но курьер до меня не доехал, заказ вернулся на склад. После этого дату заказа сместили дважды. Общая задержка от плановой даты - 3 дня. Милый Озон, после праздника подарки уже не дарят! Увы. Еще и прождала вас два дня, как собака на привязи. Разочаровали.
Год назад, Пушкино
Комментарий 151578144
Официальный представитель магазина
Ответ официального представителя магазина
Надежда, добрый вечер. Благодарим за отзыв. Понимаем, как важно получить заказ вовремя, а мы вас подвели. Мы уже вернули вам деньги. Они зачислены на Ozon Карту. Все операции легко отслеживаются в личном кабинете во вкладке "Баланс средств". Простите, пожалуйста, что нарушили срок доставки.
Надежда, добрый вечер. Благодарим за отзыв. Понимаем, как важно получить заказ вовремя, а мы вас подвели. Мы уже вернули вам деньги. Они зачислены на Ozon Карту. Все операции легко отслеживаются в личном кабинете во вкладке "Баланс средств". Простите, пожалуйста, что нарушили срок доставки.
Лена Лыскова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Большой выбор, есть приятные цены
Недостатки:
долгая доставка
Комментарий:
Хороший магазин, заказываю тут довольно много всего, товаров много, цены приятные можно найти. Но минус в том что долговезут товар.
Год назад, Москва
Комментарий 151564293
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Лена. Благодарим за высокую оценку! Рады, что остались довольны. На сроки доставки влияют множество факторов, например, удалённость склада от адреса доставки. Дата рассчитывается автоматически при оформлении заказа. Надеемся, что следующие покупки принесут вам исключительно положительные эмоции.
Здравствуйте, Лена. Благодарим за высокую оценку! Рады, что остались довольны. На сроки доставки влияют множество факторов, например, удалённость склада от адреса доставки. Дата рассчитывается автоматически при оформлении заказа. Надеемся, что следующие покупки принесут вам исключительно положительные эмоции.
Наталья Мамаева
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Простота заказа товара. При возврате товара по причине несоответствия заказанному, а также при отсутствия заказанного товара быстрота возвращения денег на карту буквально в течении 3 часов после того как курьер забрал товар. Из 8 заказов 6 пришли и все подошло и в сроки, которые были установлены.
Недостатки:
Заказала в подарок жилет и туалетную воду Фаренхайт заблаговременно, жилет пришел не того размера и не той расцветки, туалетную воду не доставили вовсе по неизвестной для меня причине. Очень это расстроило, так как возлагала надежды, что не подведут.
Комментарий:
Большое количество Отрицательных отзывов о магазине вызывают недоумение, так как моя подруга и мой сын пользуются давно услугами магазина ОЗОН и нареканий нет. Может это пишут намеренно, чтобы понизить рейтинг компании ОЗОН?
Год назад, Белгород
Комментарий 151557769
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Наталья. Мы всегда стараемся доставить в указанные сроки заказы, поскольку понимаем, что это залог вашего доверия к нам. Тем не менее заказ может задерживаться. Безусловно, это не нормально для нас, и мы стараемся минимизировать такие случаи, улучшая сервис. Простите, что расстроили вас. Ваш Ozon
Здравствуйте, Наталья. Мы всегда стараемся доставить в указанные сроки заказы, поскольку понимаем, что это залог вашего доверия к нам. Тем не менее заказ может задерживаться. Безусловно, это не нормально для нас, и мы стараемся минимизировать такие случаи, улучшая сервис. Простите, что расстроили вас. Ваш Ozon
Юрий Ц.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Достоинств много, но сбои бывают
Недостатки:
Непредсказуемый отказ от заказа Доставка не того товара
Комментарий:
Половину заказа отменили Вторую половину - привезли не тот товар, что заказывал Потеря времени
Год назад, Москва
Комментарий 151560848
Официальный представитель магазина
Ответ официального представителя магазина
Юрий, здравствуйте. Спасибо за отзыв. Простите, что привезли не тот товар, что вы заказали. Сожалеем, что заказ был отменен - возникли сложности в его обработке. Ситуацию обязательно разберём, чтобы больше такого не повторялось. Более подробную информацию о возврате денег написали вам в чате.
Юрий, здравствуйте. Спасибо за отзыв. Простите, что привезли не тот товар, что вы заказали. Сожалеем, что заказ был отменен - возникли сложности в его обработке. Ситуацию обязательно разберём, чтобы больше такого не повторялось. Более подробную информацию о возврате денег написали вам в чате.
Ущербный месяц
8
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Заказали рулетку для крупных собак КОНГ. Понравились фото и цвет -КРАСНО-ЧЕРНЫЙ. На других ресурсах такого размера и цвета, увы, не нашли. Знаем, что проблемы на ОЗОНе, по-человечески посочувствовали, не стали, как многие, требовать возврата денег. Ждали И дождались, наконец. Упаковка такая красивая, аккуратная коробка.
Недостатки:
Вскрыли упаковку...Цвет не красный, а мышино-серый, который просто не выношу. Настроение испорчено. Возвращать и менять принципиально не буду, пусть это останется на совести ОЗОНа, где оставить отзыв можно только зарегистрированным покупателям.Естественно,кому охота выслушивать ругательные отзывы. Мы, зная о проблемах на ОЗОНе, не стали,как многие, паниковать и требовать возврата денег. Ждали, с пониманием отнеслись к многочисленным переносам сроков доставки. И такой плевок в душу. Спасибо, ОЗОН, вряд ли снова воспользуюсь Вашими услугами. Не меняю товары, т.к. они не принесут пользы, проверено.
Комментарий:
Спасибо,хватило Вашей безответственности единожды. Второй раз на грабли не наступаю. Пользоваться придется, т.к. собака могучая, а такие рулетки -на 70 кг- непросто найти. Но вещь ненавистная и прогулки испорчены. Теперь придется покупать новую мышиную шлейку. Красота! У собаки все аксессуары были красно-черные, а теперь мы серые мыши. Низкий поклон.
Год назад, Москва
Комментарий 151562032
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Виктория! Спасибо за отзыв. Простите, что доставили вам рулетку другого цвета. Ситуацию не оставим без внимания и обязательно разберём. Написали вам в чат для решения вопроса. Рекомендуем при получении всегда проверять товар. Если что-то не так - можно сразу отказаться. Надеемся, что будущие покупки оставят только положительные эмоции.
Здравствуйте, Виктория! Спасибо за отзыв. Простите, что доставили вам рулетку другого цвета. Ситуацию не оставим без внимания и обязательно разберём. Написали вам в чат для решения вопроса. Рекомендуем при получении всегда проверять товар. Если что-то не так - можно сразу отказаться. Надеемся, что будущие покупки оставят только положительные эмоции.
Володя Друг
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Качество, упаковка плотная
Недостатки:
долгая доставка, предоплата за всё
Комментарий:
Магазин достойный, заказывал тут не очень часто, но никогда проблем с товаром не было. Однако их последнее введение 50 процентного возврата средств при браке - это конечно ужас.
Год назад, Москва
Инкогнито 3901
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Несколько заказов. доставка обычно в течении 5 дней. Меня устраивает.
Недостатки:
Крайний заказ - кассеты Жилет мак 3 турбо 8 шт. Явная подделка. Лезвия дерут, а не бреют щетину. Даже одного раза не смог побриться. Хорошо, что старую кассету не успел выбросить. Или ОЗОН за качество товара ответственности не несет?
Комментарий:
до этого ОЗОН меня устраивал
Год назад, Зеленоградск
Комментарий 151549394
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Спасибо за отзыв. Мы понимаем, как важно быть уверенным в оригинальности товара. Всё проверим дополнительно и вернёмся к вам с ответом в течение 7 дней.
Здравствуйте. Спасибо за отзыв. Мы понимаем, как важно быть уверенным в оригинальности товара. Всё проверим дополнительно и вернёмся к вам с ответом в течение 7 дней.
Комментарий 151930636
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Валерий. Возвращаемся к вам с ответом. Простите, что заставили вас переживать о качестве товара. Ранее мы направляли запрос на предоставление сертификата. К сожалению, продавец не смог его предоставить. В этом случае позиция будет снята с продажи. Вы можете вернуть товар, оформив заявку на возврат, а мы вернём деньги. Если остались вопросы, напишите нам, постараемся помочь.
Здравствуйте, Валерий. Возвращаемся к вам с ответом. Простите, что заставили вас переживать о качестве товара. Ранее мы направляли запрос на предоставление сертификата. К сожалению, продавец не смог его предоставить. В этом случае позиция будет снята с продажи. Вы можете вернуть товар, оформив заявку на возврат, а мы вернём деньги. Если остались вопросы, напишите нам, постараемся помочь.
Дмитрий
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Недостатки:
Сделал второй раз перезаказ на один тот же товар. Доставку переносят уже две недели. Что за бардак стал на OZON? Операторы отписываются стандартыми заготовленными ответами.
Год назад, Москва
Комментарий 151681245
из-за вашей нерасторопности, я купил нужный мне товар на другом маркетплейсе безо всяких задержек с доставколй.
из-за вашей нерасторопности, я купил нужный мне товар на другом маркетплейсе безо всяких задержек с доставколй.
Комментарий 151709214
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Благодарим за отзыв. Мы сожалеем, что вам пришлось столкнуться с таким вопросом. Выполнение заказа - сложный технологический процесс, доставка заказов состоит из множества этапов, иногда возникают сложности. В любом случае это наша недоработка, независимо от причины. Мы учтём все наши недочёты и уже работаем над улучшением. Искренне надеемся, что вы дадите нам ещё один шанс, и мы докажем, что заслуживаем доверия с вашей стороны.
Здравствуйте. Благодарим за отзыв. Мы сожалеем, что вам пришлось столкнуться с таким вопросом. Выполнение заказа - сложный технологический процесс, доставка заказов состоит из множества этапов, иногда возникают сложности. В любом случае это наша недоработка, независимо от причины. Мы учтём все наши недочёты и уже работаем над улучшением. Искренне надеемся, что вы дадите нам ещё один шанс, и мы докажем, что заслуживаем доверия с вашей стороны.
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