Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине OZON.ru

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Андрей Трямкин
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Быстрая доставка, можно посмотреть товар.
Недостатки:
Пакеты Карл, пакеты стали платные и по 5 рублей!!!!! Иногда упаковка в хлам Иногда ждёшь 9 дней, а за два часа до выдачи вам говорят - ой, мы ещё 7 дней назад должны были сказать, но забыли - вам ждать ещё 3 дня...
Комментарий:
пакеты продаются по 5 рублей (обычная майка) хотя на самом озоне пакеты продаются по 3 рубля.... И в эти 3 рубля заложена доставка и маржа продавца и озона.... Ну и пакеты стали по качество - хлам. Старые синие - были огонь, я бы согласился их по 5 рублей покупать за малый ип о 10р за огромный. Ещё адски бесит когда за 2 часа до выдачи заказа вам пишут - задерживается.... Так и хочется покрыть матом тех гениев что за неделю не могли написать о этом и пишут лишь за 2 часа до выдачи, и пишут что надо ещё 3 дня ждать (то есть уже почти 15 дней)... При том что почта РФ доставляет быстрее это же расстояние. В общем в большинстве всё хорошо, но есть порой очень жесткие косяки которые очень сильно портят общее впечатление. Потому что если бы знал что будет так долго - пошел бы и купил в ДНС, пускай и чуть чуть дороже.
Год назад, Мурманск
Комментарий 152139822
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Андрей. Многие берут пакеты в пунктах по инерции, а не из-за необходимости. Поэтому мы решили сделать их платными и дать покупателям возможность выбора на сайте. При оформлении заказа автоматически будет добавлен один пакет, вы увидите уведомление на экране. При необходимости можно отказаться от него или выбрать нужное количество. Если вы не купили его на сайте - сотрудник пункта выдаст вам обычный не брендированный пакет бесплатно при необходимости. К сожалению иногда возникают сложности при доставке заказов. Если у вас есть вопрос по конкретному заказу, по задержке заказа. Вы можете написать нам в социальных сетях, продублируйте свой вопрос и напишите номер заказа. Чтобы мы могли проверить информацию. Надеемся, что в будущем от покупок останутся только приятные впечатления.
Здравствуйте, Андрей. Многие берут пакеты в пунктах по инерции, а не из-за необходимости. Поэтому мы решили сделать их платными и дать покупателям возможность выбора на сайте. При оформлении заказа автоматически будет добавлен один пакет, вы увидите уведомление на экране. При необходимости можно отказаться от него или выбрать нужное количество. Если вы не купили его на сайте - сотрудник пункта выдаст вам обычный не брендированный пакет бесплатно при необходимости. К сожалению иногда возникают сложности при доставке заказов. Если у вас есть вопрос по конкретному заказу, по задержке заказа. Вы можете написать нам в социальных сетях, продублируйте свой вопрос и напишите номер заказа. Чтобы мы могли проверить информацию. Надеемся, что в будущем от покупок останутся только приятные впечатления.
Светлана Чурякова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Достоинства:
Достаточный выбор необходимых товаров.
Недостатки:
Бестолковый каталог. Вообще-то куда удобнее пользоваться каталогом по группам товаров, а не по местам их применения «дом и сад» и так далее. Тем более, что этот каталог сформирован вообще без единого принципа, как винегрет.
Комментарий:
Обычный интернет-магазин всякой всячины. Людям с недостаточным жизненным опытом и завышенными ожиданиями, возможно, не так удобно им пользоваться, как им бы хотелось. Но в провинции и при недостатке свободного времени пользоваться услугами Озона очень удобно. Я делаю покупки с осени прошлого года, разочарований практически не имела. Пользуюсь и услугами других интернет-магазинов, Озон далеко не худший из них.
Год назад, Сыктывкар
Комментарий 152151036
поиск-то у вас хорошо работает, но каталог бестолковый. Хорошо составленный каталог увеличил бы количество продаж. Не видно группу однородных товаров, товары одной группы могут быть расположены в разных категориях и так далее. Поймайте тех, кто вам предложил составлять его «интуитивно понятным» и набейте им морду. Вредители. Интуиция — штука неопределённая и ненаучная. Пользуйтесь логикой, она не подведёт.
поиск-то у вас хорошо работает, но каталог бестолковый. Хорошо составленный каталог увеличил бы количество продаж. Не видно группу однородных товаров, товары одной группы могут быть расположены в разных категориях и так далее. Поймайте тех, кто вам предложил составлять его «интуитивно понятным» и набейте им морду. Вредители. Интуиция — штука неопределённая и ненаучная. Пользуйтесь логикой, она не подведёт.
Комментарий 152155522
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Светлана. Спасибо, что уделили время и оставили отзыв. Нам очень важна обратная связь. Мы обязательно прислушаемся, чтобы сделать сервис удобным для каждого.
Здравствуйте, Светлана. Спасибо, что уделили время и оставили отзыв. Нам очень важна обратная связь. Мы обязательно прислушаемся, чтобы сделать сервис удобным для каждого.
Лера Королева
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
В последнее время начали часто задерживать доставку. Хоты бы говорили время доставки по точнее, тогда и вопросов бы не было
Год назад, Москва
Комментарий 152028162
Официальный представитель магазина
Ответ официального представителя магазина
Лера, здравствуйте. Благодарим вас за отзыв. Напишите, пожалуйста, нам подробнее о возникших сложностях в любом канале связи, укажите номер заказа. Мы поможем разобраться.
Лера, здравствуйте. Благодарим вас за отзыв. Напишите, пожалуйста, нам подробнее о возникших сложностях в любом канале связи, укажите номер заказа. Мы поможем разобраться.
Паша Сивеньков
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Очень часто задержиают заказы, это раздражает
Год назад, Москва
Комментарий 152014314
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Паша. Спасибо за отзыв. На сроки влияют множества факторов, например, удалённость склада от адреса доставки. Дата рассчитывается автоматически при оформлении заказа. Большинство заказов мы доставляем точно в срок, но бывают и независящие от нас ситуации.
Здравствуйте, Паша. Спасибо за отзыв. На сроки влияют множества факторов, например, удалённость склада от адреса доставки. Дата рассчитывается автоматически при оформлении заказа. Большинство заказов мы доставляем точно в срок, но бывают и независящие от нас ситуации.
Дима Тукало
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Большой ассортимент товаров, относительно невысокие цены. Если сравнивать доставку то нормальная
Недостатки:
На Днепропетровской улице 5к4 потеряли товар при самовывозе. Оправдались фразой
Год назад, Москва
Комментарий 152108817
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Дмитрий! Напишите, пожалуйста, подробности и номер утерянного заказа. Номер заказа, который вы указали в отзыве, отменён, так как вы отказались от получения.
Здравствуйте, Дмитрий! Напишите, пожалуйста, подробности и номер утерянного заказа. Номер заказа, который вы указали в отзыве, отменён, так как вы отказались от получения.
Вероника
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
В принципе нормальный магазин. Быстрая доставка, есть нужные товары.
Недостатки:
Заказала поп-ИТ в виде квадрата пришел в виде сердца (подделка) . Купила пылесос а в итоге получила 3Д ручку. Часто привозили не тот товар.
Комментарий:
Покупать можно но 20 процентов того что будет не тот товар. А так магазин классный но есть ошибки надеюсь исправят. Желаю удачи!
Год назад, Москва
Комментарий 152021132
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Уточните, пожалуйста, номер заказа, с которым возникли трудности или обратитесь в любое из официальных сообществ в социальных сетях. Укажите номер телефона или электронную почту, привязанную к регистрации, а также ваш вопрос. Мы поможем.
Здравствуйте. Уточните, пожалуйста, номер заказа, с которым возникли трудности или обратитесь в любое из официальных сообществ в социальных сетях. Укажите номер телефона или электронную почту, привязанную к регистрации, а также ваш вопрос. Мы поможем.
Надежда Бочарникова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
Товар мне очень нравиться покупать в ОЗОНЕ. Выбор, сайт, качество. цена, кроме доставки.
Недостатки:
В последнее время упаковка отвратительна, Гречку покупала , так просто вынесли в пакетах, в каких производят в промышленности, один разорван, 300 гр не хватает, Обмотан скотчем, а ведь скотч опасен для упаковки продуктов. Забрала только по причине, что судя по отзывам за возврат деньги не вернут. Другой товар электрогирлянда интерьерная 4 м SIDOR светодиодная пришел в одном экземпляре. Сделала отказ, судя по отзывам деньги наверное не вернут. Конкретно ДОСТАВКА УЖАСНАЯ!!!!!!
Год назад, Шебекино
Комментарий 151972710
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Надежда. Благодарим за отзыв. Если вы оформляете возврат согласно срокам и правилам Ozon, то вам вернуться деньги в полном объеме. Привила возврата по ссылке: https://docs.ozon.ru/common/otmena-i-vozvrat-zakaza/usloviya-i-sroki-vozvrata/. Мы постепенно переходим на доставку товаров в заводской упаковке. Наша цель - заменить картонные коробки и плотные пакеты на более экологичный вариант и минимизировать количество ненужной упаковки. До пункта выдачи заказы будут приезжать в прочных пластиковых ящиках. Если появятся дополнительные вопросы, то можете обратиться в чат в удобное для вас время.
Здравствуйте, Надежда. Благодарим за отзыв. Если вы оформляете возврат согласно срокам и правилам Ozon, то вам вернуться деньги в полном объеме. Привила возврата по ссылке: https://docs.ozon.ru/common/otmena-i-vozvrat-zakaza/usloviya-i-sroki-vozvrata/. Мы постепенно переходим на доставку товаров в заводской упаковке. Наша цель - заменить картонные коробки и плотные пакеты на более экологичный вариант и минимизировать количество ненужной упаковки. До пункта выдачи заказы будут приезжать в прочных пластиковых ящиках. Если появятся дополнительные вопросы, то можете обратиться в чат в удобное для вас время.
Андрей Демьянов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Большой выбор
Недостатки:
Бесит отношение к клиентам. А именно с переносом доставок.. И это у них случается через заказ. Ну сообщайте вы о переносе не за 10 мин до дедлайна(( служба поддержки с автоответами(( Являюсь постоянным покупателем в озон и Яндекс маркете через день заказы делаю... И скажу что Яндекс маркет лучше!!! Заказываю на озоне из за озонфреш а так бы слил приложение.
Комментарий:
Настройте работу в отделе доставки и обратной связи...
Год назад, Москва
Комментарий 152095916
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Андрей. Благодарим за отзыв. Мы не ставим перед собой целей разочаровать клиента, поэтому стараемся доставлять товары в срок и держать сервис на высшем уровне. Но, к сожалению, иногда происходят непредвиденные ситуации. Мы постараемся сделать все возможное, чтоб таких ситуаций не повторялось в дальнейшем, и обязательно улучшим наш сервис.
Здравствуйте, Андрей. Благодарим за отзыв. Мы не ставим перед собой целей разочаровать клиента, поэтому стараемся доставлять товары в срок и держать сервис на высшем уровне. Но, к сожалению, иногда происходят непредвиденные ситуации. Мы постараемся сделать все возможное, чтоб таких ситуаций не повторялось в дальнейшем, и обязательно улучшим наш сервис.
Виктор Петренко
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Достоинства:
Все нормально. Удивлен кучей отрицательных отзывов. Бывают задержки,но по вине поставщиков.
Год назад, Рязань
Комментарий 151958702
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Виктор. Спасибо за отзыв. Приятно, что наш сервис оставил у вас приятные впечатления. Доставка заказа состоит из множества этапов, иногда в пути возникают трудности. В любом случае – исправим свои недоработки в этом плане. Мы ежедневно работаем над улучшениями. Желаем приятных покупок!
Здравствуйте, Виктор. Спасибо за отзыв. Приятно, что наш сервис оставил у вас приятные впечатления. Доставка заказа состоит из множества этапов, иногда в пути возникают трудности. В любом случае – исправим свои недоработки в этом плане. Мы ежедневно работаем над улучшениями. Желаем приятных покупок!
ВаЩе
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Недостатки:
Интервал доставки с 12.00 до 22.00. С курьером Мохамеджаном нет связи. При звонке включается автоматический секретарь))). Постоянные опоздания, данный курьер звонит не за час и даже не за 20 мин. а когда стоит уже под дверью! Или приезжает не в 21.00 а в 22.00. Курьерская доставка Озон все хуже и хуже.
Год назад, Москва
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