Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине OZON.ru

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moscowkiss
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
Огромный выбор товаров
Недостатки:
Осторожно! Озон собирает с клиентов паспортные данные и данные ИНН
Комментарий:
Сегодня неожиданно столкнулась с таким новшеством Озона: чтобы покупателю оплатить заказ Озон-картой, нужно передать Озону свои паспортные данные и ИНН. Деньги, переведённые с банковской карты на Озон-карту, обратно перевести нельзя. То есть, теперь выбор таков: либо деньги будут бессмысленно висеть на Озон-карте, либо «введите паспортные данные и ИНН, чтобы можно было оплатить товары в корзине».
Год назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
Невозможно купить в чёрную пятницу товары с большой скидкой обычным людям. Как только цена меняется, в эту же секунду нажимаю на оформить заказ и уже всё распродано. Неужели нельзя сделать ограниченние по одной штуке в руки, а то оптовики раскупают за одну секунду
ИзменитьГод назад, Москва
Эндрю Неизвестный
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Совсем не пришли товары. Вам не кажется, что это наглость. Доставку переносили уже три раза. Деньги за заказ прокручиваете видимо. Никому не буду советовать, и сам в скором времени откажусь от ваших услуг. Есть более ответственные маркетплейсы.
Год назад, Дзержинск
Aнтон Орлов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Достаточно долго пользуюсь приложением . Все устраивало, но последнии распродажи( 11.11 и Черная пятница) сильно разочаровали. Многие продавцы торгуя в обычное время по одним ценам ,в период распродаж значительно увеличили стоимость своего товара. Думал ,если распродажа,то цена должна снизится, а нет, все наоборот. Видимо у нас это норма. Также появилась практика,когда заказал ,оплатил ( заключил договор аферты)и заказ подтвердили,а чере три дня приходит сообщение об отказе. Озон не реагирует!!!
Недостатки:
На стадии выбора ,оплаты товара все норм. С доставкой,последнее время, путаница. Ну ладно. Напрягает то, и не только меня, выбрал товар( обеденный стол и четыре табуретка) оплатил ,обозначили дату поступления. Ждём. Через некоторое время приходит сообщение,что доставка будет следующим образом: в одной упаковке будет стол и один табуре и оставшиеся табуреты в отдельных упаковках. Заказ пришел,получили ,а при вскрытии табурета в упаковке со столом нет. Обратились в службу поддержки. Ответ: заказ можем обратно не принять и деньги не вернём. Это как? Видел подобное,не верил. Столкнулся,офигел. А что ,так можно было? Заплатить и не получить. Ну видимо бизнес и ничего личного.
Комментарий:
Понимаю ,что Озон - это всего лишь торговая площадка.
Год назад, Сатка
Вячеслав
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
На некоторые позиции сейчас цены ниже чем на других маркетплейсах. Возможность посмотреть видеотзывы.
Недостатки:
Постоянно срывают сроки доставки, приложение глючное и не удобное. Оплата сразу - до получения товара.
Комментарий:
Озон как то сильно подвел меня с доставкой - опоздали к ДР, хотя заказывал сильно заранее, но доставку все время переносили... Это было несколько лет назад, после чего я перестал у них заказывать, к тому же цены у них были выше, чем на других площадках и оплата сразу. Но, некоторое время назад, поисковик мне стал выдавать более низкие цены именно на Озон, с учетом их карты. И я снова стал заказывать некоторые позиции у них, однако, несколько лет прошло, а ничего не поменялось. Доставка так же ни какая, постоянно переносят сроки иногда сразу на несколько дней - это безобразие, а не работа. Рассчитывать на них к празднику с подарком или что нужное ко времени, точно не стоит. Имеет смысл заказывать только то, что "не горит". Да, и приложение у них фиговое - глючное и не удобное, одно хорошо, что видеотзывы есть...
Год назад, Москва
Юлия П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Многое можно купить удаленно
Недостатки:
Постоянно переносят дату доставки. Три Заказа подряд перенесены.
Комментарий:
Это ужасно отвратительное отношение к клиентам. Очень неприятно когда переносят ваш заказ, когда тебе его нужно получить в определенный день, но самое ужасное, это то, что переносят день доставки на несколько заказов.
Год назад, Большой Исток
Александр Ж.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
быстро можно заказать
Недостатки:
нет возможности оставить отрицательный отзыв, пропускают только положительные
Комментарий:
пару раз раз пытался оставит негативный отзыв, первый раз когда несколько раз переносились сроки доставки и мой товар долго блуждал по стране и в итоге я купил в другом месте, второй раз получил ремень на снегоуборщик ценой 2500 руб. и понял что негативные отзывы не пропускают. Ремень оказался кривой и доработан ножом вручную, фото прикрепил но отзыв так и не разместили, после этого "любезный" продавец закрыл чат
Год назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Служба поддержки.... Если очень хочется потрепать нервы покупайте товар с постоплатой...
Комментарий:
Я приобрела 14 ноября 2022г товар с постоплатой. Дома померила и мне со стороны сказали, что он велик. 15 ноября решила выполнить возврат товара. Деньги вернулись на баланс средств. В этот же день произвела операцию по выводу денег на свою карту сбербанка. Прошло 10 дней, деньги до сих пор на балансе средств. Каждый день общаюсь со службой поддержки, которая не даёт никаких результатов – просто шаблонно отписываются: «…Ждите..» Сегодня отправила претензию, после чего ответа совсем не последовало. Подожду сколько положено, пойду в Роспотребнадзор и в суд.
ИзменитьГод назад, Тула
m-_-
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Пункт выдачи рядом с 🏠домом.
Недостатки:
Заказывал коляску, доставку переносили 5 раз!!! Позвонить невозможно! Только в чат можно написать. В итоге отказался от заказа так и не дождавшись. Прождал больше недели. Не могли с ребёнком выйти погулять. Заказывал 14 отказался 23 числа. За 9 дней можно было привезти.
Комментарий:
Раньше было лучше!
Год назад, Ивантеевка
Вика Пожарова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Приложение работало нормально. Пока не возникла проблема при оплате: не проходит оплата заказа ни одной картой, ошибка: обратитесь в тех поддержку. Неделю всё жду. Пишут: ждите, решаем. Прям представляю, как специалист уже неделю сидит и бьётся над проблемой с моим аккаунтом. В чате только отписки. Решения нет. А у меня преимум подписка, с которой обещают в том числе быстрое решение вопросов. Печаль(
Год назад, Калининград
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Печаль(","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":0,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Калининград"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"176555706":{"entity":"review","id":"176555706","isCpa":false,"recommend":false,"shopId":155,"userId":30654235,"anonymous":0,"created":1669222551840,"averageGrade":2,"comment":"Раньше было лучше!","pro":"Пункт выдачи рядом с 🏠домом.","contra":"Заказывал коляску, доставку переносили 5 раз!!! Позвонить невозможно! Только в чат можно написать. В итоге отказался от заказа так и не дождавшись. Прождал больше недели. Не могли с ребёнком выйти погулять. Заказывал 14 отказался 23 числа. 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Дома померила и мне со стороны сказали, что он велик. 15 ноября решила выполнить возврат товара. Деньги вернулись на баланс средств. В этот же день произвела операцию по выводу денег на свою карту сбербанка. Прошло 10 дней, деньги до сих пор на балансе средств. Каждый день общаюсь со службой поддержки, которая не даёт никаких результатов – просто шаблонно отписываются: «…Ждите..» Сегодня отправила претензию, после чего ответа совсем не последовало. Подожду сколько положено, пойду в Роспотребнадзор и в суд.","pro":null,"contra":"Служба поддержки.... Если очень хочется потрепать нервы покупайте товар с постоплатой...","type":0,"delivery":1,"deliveredBy":null,"orderId":"48023817-0080","votes":{"agree":16,"reject":0,"total":16,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Тула"},"isProblemResolved":false,"factors":[{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"176756005":{"entity":"review","id":"176756005","isCpa":false,"recommend":false,"shopId":155,"userId":204104264,"anonymous":0,"created":1669361361658,"averageGrade":2,"comment":"пару раз раз пытался оставит негативный отзыв, первый раз когда несколько раз переносились сроки доставки и мой товар долго блуждал по стране и в итоге я купил в другом месте, второй раз получил ремень на снегоуборщик ценой 2500 руб. и понял что негативные отзывы не пропускают. Ремень оказался кривой и доработан ножом вручную, фото прикрепил но отзыв так и не разместили, после этого \"любезный\" продавец закрыл чат","pro":"быстро можно заказать","contra":"нет возможности оставить отрицательный отзыв, пропускают только положительные","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":7,"reject":0,"total":7,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":2,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"176992539":{"entity":"review","id":"176992539","isCpa":false,"recommend":true,"shopId":155,"userId":17633839,"anonymous":0,"created":1669489238505,"averageGrade":2,"comment":"Озон как то сильно подвел меня с доставкой - опоздали к ДР, хотя заказывал сильно заранее, но доставку все время переносили... \nЭто было несколько лет назад, после чего я перестал у них заказывать, к тому же цены у них были выше, чем на других площадках и оплата сразу. Но, некоторое время назад, поисковик мне стал выдавать более низкие цены именно на Озон, с учетом их карты. И я снова стал заказывать некоторые позиции у них, однако, несколько лет прошло, а ничего не поменялось. Доставка так же ни какая, постоянно переносят сроки иногда сразу на несколько дней - это безобразие, а не работа. Рассчитывать на них к празднику с подарком или что нужное ко времени, точно не стоит. Имеет смысл заказывать только то, что \"не горит\". Да, и приложение у них фиговое - глючное и не удобное, одно хорошо, что видеотзывы есть...","pro":"На некоторые позиции сейчас цены ниже чем на других маркетплейсах. Возможность посмотреть видеотзывы.","contra":"Постоянно срывают сроки доставки, приложение глючное и не удобное. 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Все устраивало, но последнии распродажи( 11.11 и Черная пятница) сильно разочаровали. Многие продавцы торгуя в обычное время по одним ценам ,в период распродаж значительно увеличили стоимость своего товара. Думал ,если распродажа,то цена должна снизится, а нет, все наоборот. Видимо у нас это норма. Также появилась практика,когда заказал ,оплатил\n( заключил договор аферты)и заказ подтвердили,а чере три дня приходит сообщение об отказе. Озон не реагирует!!!","contra":"На стадии выбора ,оплаты товара все норм. С доставкой,последнее время, путаница. Ну ладно. Напрягает то, и не только меня, выбрал товар( обеденный стол и четыре табуретка) оплатил ,обозначили дату поступления. Ждём. Через некоторое время приходит сообщение,что доставка будет следующим образом: в одной упаковке будет стол и один табуре и оставшиеся табуреты в отдельных упаковках. Заказ пришел,получили ,а при вскрытии табурета в упаковке со столом нет. Обратились в службу поддержки. Ответ: заказ можем обратно не принять и деньги не вернём. Это как? Видел подобное,не верил. Столкнулся,офигел. А что ,так можно было? Заплатить и не получить. Ну видимо бизнес и ничего личного.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":13,"reject":0,"total":13,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Сатка"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"177044007":{"entity":"review","id":"177044007","isCpa":false,"recommend":false,"shopId":155,"userId":138693294,"anonymous":0,"created":1669541069477,"averageGrade":2,"comment":"Это ужасно отвратительное отношение к клиентам. Очень неприятно когда переносят ваш заказ, когда тебе его нужно получить в определенный день, но самое ужасное, это то, что переносят день доставки на несколько заказов.","pro":"Многое можно купить удаленно","contra":"Постоянно переносят дату доставки. Три Заказа подряд перенесены.","type":0,"delivery":0,"deliveredBy":null,"orderId":"28895003-0063,28895003-0062,28895003-0059","votes":{"agree":12,"reject":0,"total":12,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Большой Исток"},"isProblemResolved":false,"factors":[{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"177138256":{"entity":"review","id":"177138256","isCpa":false,"recommend":false,"shopId":155,"userId":1178983,"anonymous":0,"created":1669574589350,"averageGrade":2,"comment":null,"pro":null,"contra":"Совсем не пришли товары. Вам не кажется, что это наглость. Доставку переносили уже три раза. Деньги за заказ прокручиваете видимо. Никому не буду советовать, и сам в скором времени откажусь от ваших услуг. Есть более ответственные маркетплейсы.","type":0,"delivery":1,"deliveredBy":null,"orderId":"29165188-0060","votes":{"agree":49,"reject":2,"total":51,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Дзержинск"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":2,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"177187571":{"entity":"review","id":"177187571","isCpa":false,"recommend":false,"shopId":155,"anonymous":1,"created":1669623442978,"averageGrade":2,"comment":null,"pro":null,"contra":"Невозможно купить в чёрную пятницу товары с большой скидкой обычным людям. Как только цена меняется, в эту же секунду нажимаю на оформить заказ и уже всё распродано. Неужели нельзя сделать ограниченние по одной штуке в руки, а то оптовики раскупают за одну секунду","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":52,"reject":7,"total":59,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":2,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":2,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"177235672":{"entity":"review","id":"177235672","isCpa":false,"recommend":false,"shopId":155,"userId":191644814,"anonymous":0,"created":1669643463539,"averageGrade":2,"comment":"Сегодня неожиданно столкнулась с таким новшеством Озона: чтобы покупателю оплатить заказ Озон-картой, нужно передать Озону свои паспортные данные и ИНН. 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