Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине OZON.ru

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Toxic Tonic
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Можно покупать не тратя время на походы по магазинам.
Недостатки:
На праздники лучше не пользоваться. На черную пятницу упаси боже. Задержали более чем на 2 недели заказ и до сих пор не решили. Убивают столько, сколько не могут съесть. Позор.
Год назад, Москва
Сергей С.
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Обычно все хорошо, удобный магазин, где почти все есть.
Недостатки:
Но с середины ноября полная дикость и неадекватность со сроками доставки, два заказа везут уже вторую неделю с 5тью (Пятью!) переносами сроков доставки. Это при том, что я Премиум типа. Поддержка простотврет, не контроллирует ситуацию. Такого никогда не было в предыдущие годы. Очень испортилось впечатление:(
Год назад, Москва
Леонид Богатырев
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Близко расположен пункт выдачи
Недостатки:
Очень часто бывает, что срок доставки товара сначала переносят, а потом отменяют доставку вовсе. Вчера 23.11.2022 записал для себя цену греющего кабеля Nunicho на водопровод. На следующий день "с радостью" увидел, что он подорожал ровно на 100 рублей (с учетом черной пятницы). Это что бизнес по русски. Задал этот вопрос на сайте озона, но вопрос не хотят публиковать.
Год назад, Санкт-Петербург
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Большой выбор товаров.
Недостатки:
Доставка курьерской службой.
Комментарий:
Курьерская доставка практически не работает. Постоянный обман покупателей. Приходит сообщение, что товар передан курьеру, сроки переносятся, а когда начинаешь разбираться в причинах, от оператора приходит сообщение, что заказ только что передан курьеру. Судя по таким же отзывам служба доставки не справляется с объемами, похоже руководство компании вообще не интересуется ничем кроме прибыли. И с возвратом денег тоже полное безобразие, я всегда оплачиваю покупки онлайн, но похоже придется с этим заканчивать.
ИзменитьГод назад, Москва
Юрий Черноносов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Плюсы есть 1)Большой выбор 2)Можно купить нужный товар по доступной цене 3)Скидки на товар 4)Удобный поиск по сайту 5)Приложение для поиска нужного товара.
Недостатки:
1)Зависание заказов... нужно писать в поддержку что бы решить эти проблемы.2) Поддержка не всегда адекватная .Перекидывают на др сотрудников обязанность.3)Прежде чем пообщаться с сотрудником поддержки нужно пообщаться с ботом от которого трудно избавиться порой:) Лично у меня возникла проблема с подключением рассрочки платежей. 3 дня тишина в поддержу писал 2 раза обещали в первый раз все решить за 4 часа Второй раз за 12 часов По итогу 3 дня прошло и до сих пор нет ответа.
Комментарий:
В общем и целом магазин Озон не плохой но нужно дорабатывать недочеты
Год назад, Москва
Arekusu
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Наличие товара, цена
Недостатки:
Недокомплект, постоянные перенос заказов, заказы привозят частями
Комментарий:
Заказал воду, заказ состоит из 2 бутылок по 5 л. В пункте выдачи выдали 2 заказа по 1 бутылке воды, сказали, что так пришло. После того как было показано, что на сайте в 1 заказ входят 2 бутылки, кое-как через службу поддержки часть заказа отменили. А оно мне надо получить половину заказа, причем сроки доставки итак сдвинулись на неделю. Теперь заново заказывать и ждать еще неделе или больше? Ведь помимо, было оформлено еще 2 других заказа на 8 и 6 бутылок. Теперь придется гадать привезут 8 или 4, а также 6 или 3 бутылки. Как всегда представитель скажет извините и дело этим ограничиться. Кроме воды есть и другие товары, которые тоже привозят не в срок. В целом стали наплевательски относиться к комплектации и оформлению заказов. Заказы: 01664057-0070 01664057-0071 01664057-0074 01664057-0075 01664057-0076
Год назад, Москва
Елена
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Магазин как магазин
Недостатки:
Ужасный сервис. С клиентами никто не работаем. Всем плевать. Курьер на звонки не отвечает, техподдержка дает шаблоннве ответы
Комментарий:
В прошлый раз купила корзину для белья. Доставка на работу, т. к. живу загородом. Раз перенесли, два перенесли, три перенесли... Разругалась. Пообещали что вот на следующий день непременно привезут.. Но, о чудо, привезли раньше. Да как привезли - тупо бросили по месту моей работы, в общестаенном месте, даже не удосужились позвонить... Корзина толком не упакована.. сверху коробка, снизу коробка помятая.. а корзина расколота... Попросила вернуть часть средств, отказали, мы мол так не работаем, или оформляйте возврат ( а я неделю ждала и такого товара уже нет) или забирайте испорченный товар.. Стоимость корзины 4.5 тыс... ок.. оставила себе, склеила, пользуюсь.. Черт дернул снова с ними связаться .. Заказала ноутбук... неделю уже везут, четыре раза переносили уже доставку. Техподдержка откровенно врет и каждый раз убеждает, что вот на следующий день непременно привезут! А я вот уже не знаю, отказаться и взять в другом месте уже по большей цене, т. к. скидок на эти буки таких уже нет, я же неделю уже доставку жду... или всетаки уволиться с работы и сидеть дома ждать их доставку... я же за городом живу, мне час минимум до дома добираться, я не могу по первому зову курьера бросить работу и помчаться домой.. В Озоне реально думают, что все люди сидят по домам и ждут их месяцами?.. И главное - всем пофиг.. что люди время теряют, деньги... онистрочат всем шаблонные ответы и плевать на клиентов...
Год назад, Курганово
Сергей Зайченко
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Ассортимент
Недостатки:
Доставка в последнее время стала ужасной. Постоянные переносы сроков заказов, какие-то сбои, что товары уезжают обратно, как не востребованные (пишут про перенос срока, по факту товар в ПВЗ. оттуда и уезжает обратно). Поддержка, которая отвечает шаблонно "сильная загрузка" и обещания разобраться. Деньги за отмену приходят через неделю, если повезет. Ответов приходится ждать по несколько часов. Если не можете справиться с доставками заказов, нечего устраивать акции и т.п.
Комментарий:
Был нормальный магазин, теперь, видимо, придется попрощаться. Я лучше переплачу немного за доставку и куплю нужное на сайте продавца с четкими указаниями сроков, чем с этими постоянными "извините, нам пришлось перенести доставку".
Год назад, Москва
Александр Стрельников
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Быстрая бесплатная даставка
Недостатки:
Невозможно написать плохой отзыв на некачественный товар, блокируют.
Комментарий:
Получил отвратительный товар органайзер для обуви. В руках рвется. Денег которые я заплатил не стоит, бесплатно невзял бы.
Год назад, Москва
Незлобный
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Достоинства:
С первыми заказами все хорошо. Молодцы.
Недостатки:
Проблема в кидалово почти на 20 000р. Заказал ноут, оплатил полностью. Жду свой ноут до оговоренного срока. По треку узнаю- товар пришел. Но у меня же товара нет. Несколько раз обращался в службу поддержки, ответ один-товар получен. Срок на исходе, и узнаю, что товар я уже, якобы, получил. Курьер, которого даже в глаза не видел, мне же и отдал мой заказ. Короче,отметил о доставке -красава. Далее, пришло сообщение что спор,который я не открывал, закрыт в пользу продавца. Как я понимаю, двадцатку, которую я выложил-потерял.
Комментарий:
По всей видимости, с Озоном я завяжу.
Год назад, Москва
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Молодцы.","contra":"Проблема в кидалово почти на 20 000р. Заказал ноут, оплатил полностью. Жду свой ноут до оговоренного срока. По треку узнаю- товар пришел. Но у меня же товара нет. Несколько раз обращался в службу поддержки, ответ один-товар получен. Срок на исходе, и узнаю, что товар я уже, якобы, получил. Курьер, которого даже в глаза не видел, мне же и отдал мой заказ. Короче,отметил о доставке -красава. Далее, пришло сообщение что спор,который я не открывал, закрыт в пользу продавца. Как я понимаю, двадцатку, которую я выложил-потерял.","type":0,"delivery":null,"deliveredBy":null,"orderId":"93486583-0003","votes":{"agree":2,"reject":1,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"175990017":{"entity":"review","id":"175990017","isCpa":false,"recommend":false,"shopId":155,"userId":1685853327,"anonymous":0,"created":1668873402746,"averageGrade":3,"comment":"Получил отвратительный товар органайзер для обуви. В руках рвется. Денег которые я заплатил не стоит, бесплатно невзял бы.","pro":"Быстрая бесплатная даставка","contra":"Невозможно написать плохой отзыв на некачественный товар, блокируют.","type":0,"delivery":1,"deliveredBy":null,"orderId":"0103859198-0017","votes":{"agree":5,"reject":0,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"176073802":{"entity":"review","id":"176073802","isCpa":false,"recommend":false,"shopId":155,"userId":1421022105,"anonymous":0,"created":1668938080299,"averageGrade":3,"comment":"Был нормальный магазин, теперь, видимо, придется попрощаться. Я лучше переплачу немного за доставку и куплю нужное на сайте продавца с четкими указаниями сроков, чем с этими постоянными \"извините, нам пришлось перенести доставку\".","pro":"Ассортимент","contra":"Доставка в последнее время стала ужасной. Постоянные переносы сроков заказов, какие-то сбои, что товары уезжают обратно, как не востребованные (пишут про перенос срока, по факту товар в ПВЗ. оттуда и уезжает обратно). Поддержка, которая отвечает шаблонно \"сильная загрузка\" и обещания разобраться. Деньги за отмену приходят через неделю, если повезет. Ответов приходится ждать по несколько часов.\nЕсли не можете справиться с доставками заказов, нечего устраивать акции и т.п.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":5,"reject":0,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"176151348":{"entity":"review","id":"176151348","isCpa":false,"recommend":false,"shopId":155,"userId":898999702,"anonymous":0,"created":1668967327092,"averageGrade":3,"comment":"В прошлый раз купила корзину для белья. Доставка на работу, т. к. живу загородом. Раз перенесли, два перенесли, три перенесли... Разругалась. Пообещали что вот на следующий день непременно привезут.. Но, о чудо, привезли раньше. Да как привезли - тупо бросили по месту моей работы, в общестаенном месте, даже не удосужились позвонить... Корзина толком не упакована.. сверху коробка, снизу коробка помятая.. а корзина расколота... Попросила вернуть часть средств, отказали, мы мол так не работаем, или оформляйте возврат ( а я неделю ждала и такого товара уже нет) или забирайте испорченный товар.. Стоимость корзины 4.5 тыс... ок.. оставила себе, склеила, пользуюсь.. \nЧерт дернул снова с ними связаться\n.. Заказала ноутбук... неделю уже везут, четыре раза переносили уже доставку. Техподдержка откровенно врет и каждый раз убеждает, что вот на следующий день непременно привезут! А я вот уже не знаю, отказаться и взять в другом месте уже по большей цене, т. к. скидок на эти буки таких уже нет, я же неделю уже доставку жду... или всетаки уволиться с работы и сидеть дома ждать их доставку... я же за городом живу, мне час минимум до дома добираться, я не могу по первому зову курьера бросить работу и помчаться домой.. В Озоне реально думают, что все люди сидят по домам и ждут их месяцами?.. И главное - всем пофиг.. что люди время теряют, деньги... онистрочат всем шаблонные ответы и плевать на клиентов...","pro":"Магазин как магазин","contra":"Ужасный сервис. С клиентами никто не работаем. Всем плевать. Курьер на звонки не отвечает, техподдержка дает шаблоннве ответы","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":7,"reject":1,"total":8,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Курганово"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"176223739":{"entity":"review","id":"176223739","isCpa":false,"recommend":true,"shopId":438600,"userId":186007433,"anonymous":0,"created":1669028347355,"averageGrade":3,"comment":"Заказал воду, заказ состоит из 2 бутылок по 5 л. В пункте выдачи выдали 2 заказа по 1 бутылке воды, сказали, что так пришло. После того как было показано, что на сайте в 1 заказ входят 2 бутылки, кое-как через службу поддержки часть заказа отменили. А оно мне надо получить половину заказа, причем сроки доставки итак сдвинулись на неделю. Теперь заново заказывать и ждать еще неделе или больше? Ведь помимо, было оформлено еще 2 других заказа на 8 и 6 бутылок. Теперь придется гадать привезут 8 или 4, а также 6 или 3 бутылки. Как всегда представитель скажет извините и дело этим ограничиться. \nКроме воды есть и другие товары, которые тоже привозят не в срок.\nВ целом стали наплевательски относиться к комплектации и оформлению заказов.\nЗаказы:\n01664057-0070\n01664057-0071\n01664057-0074\n01664057-0075\n01664057-0076","pro":"Наличие товара, цена","contra":"Недокомплект, постоянные перенос заказов, заказы привозят частями","type":0,"delivery":1,"deliveredBy":null,"orderId":"01664057-0071","votes":{"agree":4,"reject":0,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"176324422":{"entity":"review","id":"176324422","isCpa":false,"recommend":true,"shopId":155,"anonymous":1,"created":1669092891246,"averageGrade":3,"comment":"Курьерская доставка практически не работает. Постоянный обман покупателей. Приходит сообщение, что товар передан курьеру, сроки переносятся, а когда начинаешь разбираться в причинах, от оператора приходит сообщение, что заказ только что передан курьеру. Судя по таким же отзывам служба доставки не справляется с объемами, похоже руководство компании вообще не интересуется ничем кроме прибыли. И с возвратом денег тоже полное безобразие, я всегда оплачиваю покупки онлайн, но похоже придется с этим заканчивать.","pro":"Большой выбор товаров.","contra":"Доставка курьерской службой.","type":0,"delivery":0,"deliveredBy":null,"orderId":"25678519-0131","votes":{"agree":8,"reject":0,"total":8,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"176374835":{"entity":"review","id":"176374835","isCpa":false,"recommend":true,"shopId":155,"userId":1717025087,"anonymous":0,"created":1669118681450,"averageGrade":3,"comment":"В общем и целом магазин Озон не плохой но нужно дорабатывать недочеты","pro":"Плюсы есть 1)Большой выбор 2)Можно купить нужный товар по доступной цене 3)Скидки на товар 4)Удобный поиск по сайту 5)Приложение для поиска нужного товара.","contra":"1)Зависание заказов... нужно писать в поддержку что бы решить эти проблемы.2) Поддержка не всегда адекватная .Перекидывают на др сотрудников обязанность.3)Прежде чем пообщаться с сотрудником поддержки нужно пообщаться с ботом от которого трудно избавиться порой:) Лично у меня возникла проблема с подключением рассрочки платежей. 3 дня тишина в поддержу писал 2 раза обещали в первый раз все решить за 4 часа Второй раз за 12 часов По итогу 3 дня прошло и до сих пор нет ответа.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":1,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"176608301":{"entity":"review","id":"176608301","isCpa":false,"recommend":true,"shopId":338794,"userId":41351775,"anonymous":0,"created":1669271156495,"averageGrade":3,"comment":null,"pro":"Близко расположен пункт выдачи","contra":"Очень часто бывает, что срок доставки товара сначала переносят, а потом отменяют доставку вовсе.\nВчера 23.11.2022 записал для себя цену греющего кабеля Nunicho на водопровод. На следующий день \"с радостью\" увидел, что он подорожал ровно на 100 рублей (с учетом черной пятницы). Это что бизнес по русски. Задал этот вопрос на сайте озона, но вопрос не хотят публиковать.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":0,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"176736580":{"entity":"review","id":"176736580","isCpa":false,"recommend":true,"shopId":155,"userId":30588597,"anonymous":0,"created":1669350330259,"averageGrade":3,"comment":null,"pro":"Обычно все хорошо, удобный магазин, где почти все есть.","contra":"Но с середины ноября полная дикость и неадекватность со сроками доставки, два заказа везут уже вторую неделю с 5тью (Пятью!) переносами сроков доставки. Это при том, что я Премиум типа. Поддержка простотврет, не контроллирует ситуацию. Такого никогда не было в предыдущие годы. 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