Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине OZON.ru

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Таймень
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Недостатки:
С завидной переодичностью удлинняют доставку. Из последнего: заказал задний дворник для машины, доставка через 2 дня. В день получения пишут извините бла-бла-бла сможем еще через 5 дней. Наверное за китайским дворником поехали в Китай на китайском велосипеде. Как мне показалось у других сервисов такой бардак-редкость. Вообще наблюдаю эту историю у озона достаточно давно
Год назад, Москва
Гарик
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Приложение работает стабильно, нормальный поиск, нл много не нужной информации на экране
Недостатки:
Регулярные глюки при оплате, постоянные переносы сроков доставки, абсолютно идиотическая бонусная программа
Комментарий:
Особо выбора все равно нет
Год назад, Красногорск
артур а.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Ну карта удобная озон.пункты выдачи везде.
Недостатки:
Распродажи мошеннические.товара по самым дешовым ценам нет.1111 имею ввиду.зачем писать и время ставить до начала продажи того чего нет.видимо налоговой надо поинтересоваться этими обманными маслами и кофеями по 49 рублей
Год назад, Всеволожск
Евгений
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Товары хорошие
Недостатки:
Много отмены заказов, при доставке в пункт выдачи
Комментарий:
При покупке в рассрочку, заказ могут отменить, а возврат денежных средств, это очень долгая процедура так как достучаться до них сложно
Год назад, Хилок
Максим Т.
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Достоинства:
Ассортимент, удобство получения и возврата товарв
Недостатки:
Доставка переносится сколько угодно раз, упаковку перестали вообще делать
Комментарий:
Пользуюсь постоянно данным сервисом, большой ассортимент и удобные пункты. Однако, магазин стал портиться. Могут б/у прислать, могут испорченный товар (то в коробки каждую мелочь засовывали, теперь всё россыпью может быть). Заказал экран для батареи, магазин со статистикой в сто процентов вовремя доставок. В итоге 3 раза переносили доставку на 5 дней и жди ещё. Операторы заучено одно и тоже - сделаем работу над ошибками. Молодцы, покрутили 3 недели мои деньги, мошеники! В итоге, отказался. Озон фреш, заказал продукты с доставкой в интервале 12-13 часов, переносили 3 раза. Написал в чат, что в 20-00 уже не актуально. Ответ озон - курьеру позвоните или откажитесь, когда принесёт! Я настоял, чтобы сами связались с курьером. Свинское отношение ко всем участникам покупки!
Год назад, Москва
ДШ
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Ассортимент, цены
Недостатки:
Ужасная работа логистики, постоянные ошибки, недружественность поддержки и нет человеческих каналов связи
Комментарий:
Постоянно делаю заказы в Ozon. Значительно ухудшение качества сервиса произошло в 2022 году: 1) доставляют не тот товар, который заказан, а его аналог (но который стоит дешевле) (видимо в надежде, что товар похож Клиент не разберется) 2) При заказе нескольких экземпляров одного товара кладут меньшее количество экземпляров (хотя на запечатанной коробке написано правильное количество) (хочется верить что это мошенничество отдельных сотрудников а не политика компании) При этом нормального call-центра/телефонной связи нет, предлагают писать в чат службы поддержки. Служба поддерки банально "посылает" (похоже не анализируя никакую клиентскую историю) и не дает никаких контактов для эскалации оформления жалоб на их работу Написать этот отзыв меня побудило то, что я считаю откровенным "хамством" со стороны поддержки: в очередной раз привезли 1 товар вместо 2х и отказались возвращать деньги мотивируя тем, что в истории уже были такие случаи. Конечно, они были, и если магазин ничего по ним не делает, еще будут и не раз. Но при чем здесь я (как Клиент)?
Год назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
удобно, не нужно мотаться по городу
Недостатки:
манипулируют отзывами. положительные всегда пропускают, критику блокируют под любыми предлогами. жалобы спускают но тормозах. То есть - на отзывы можно даже не смотреть, весь товар - кот в мешке.
ИзменитьГод назад, Москва
Геннадий Хранитель Древа
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Недостатки:
Не могу войти по тел., смс не приходит, звонок не проходит...пуш сообщения тел. не видит
Год назад, Москва
Павел Казаков
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Большой заказ часто разбивается на несколько доставок. Ладно ещё, когда тебя ставят перед фактом при оформлении. Но внезапно из заказа может "выпасть" 1-2 позиции, и ещё один курьер привезёт их отдельно, причем без предварительно согласования.
Год назад, Москва
Юрий К
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Оперативность
Недостатки:
Последнее время отменяют все заказы без объяснения причин
Год назад, Мытищи
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