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Отзывы о магазине OZON.ru

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Эндрю Неизвестный
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Совсем не пришли товары. Вам не кажется, что это наглость. Доставку переносили уже три раза. Деньги за заказ прокручиваете видимо. Никому не буду советовать, и сам в скором времени откажусь от ваших услуг. Есть более ответственные маркетплейсы.
Год назад, Дзержинск
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Нет
Недостатки:
Не исполняют обязательства по оплаченным заказам!! Попросту пользуются Вашими деньгами- бесплатное кредитование
ИзменитьГод назад, Санкт-Петербург
Иван Нилов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
не смог забрать товар
Недостатки:
игнор везде как по телефону так и в чате посылают в чате
Комментарий:
не смог вернуть товар и деньги компания пропала идти надо в суд
Год назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
НЕТ
Недостатки:
Обманывают со сроком доставки, как подходит срок - постоянно переносят все дальше и дальше. Итог 4 заказа со сроком доставки в 3 дня превратились в 10 дней и так и не приехали. Результат - возврат, заказы были заказанны для подарка, пришлось покупать еще раз в др магазине. Обратной связи кроме бота - нет. Магазин - отстой, не советую ни кому.
ИзменитьГод назад, Рязань
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
нет
Недостатки:
Ужасная доставка. Не привозят, не звонят, переносят доставку без согласования.
Комментарий:
Оформила заказ 13 ноября с доставкой 21 ноября (с 12 до 18). 21 ноября курьер не звонил и не приехал. Просто молча перенесли заказ на 23 ноября с 12 до 18. Ок, жду. 23 ноября курьер позвонил после 20 часов. Меня уже не было на месте. Опять перенесли доставку на 25 ноября с 12 до 18. 25 ноября опять никто не позвонил и не приехал. Написала в поддержку - перенесли доставку на 28 ноября с 12 до 18. И вот опять никто не приехал. Захожу на сайт и вижу сообщение, что они продлили время доставки причем со мной никто не согласовывал. А я просила доставить в рабочее время. Этот интервал я указала при оформлении заказа. Причем он был доступен только для доставки через неделю после оформления. Т.е. я сначала ждала неделю ради того чтобы привезли в рабочее время и теперь они молча переносят или продлевают. Как можно так работать? Люди не уважают ни себя ни других.
ИзменитьГод назад, Москва
Владимир А.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Ничего
Недостатки:
Ждёшь 8 дней, отменяют заказы. Не хотят возвращать деньги за заказы.
Комментарий:
Поддержка отвечает шаблонами.
Год назад, Москва
DM M.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
на сегодняшний день могу сказать только "беее"
Недостатки:
Доставка живет своей жизнью. Ужас ужасающий! Давно являюсь клиентом данного магазина, но такого никогда не было, но все бывает, как говорится, впервые. Рассказываю про аферу со скидками. Сделали заказ , когда цена хорошо так упала на продукт + еще всякие баллы на карте Озон, получилась очень приятная скидка. В итоге, переносили доставку 2 раза без видимых на то причин, якобы тех. сбои (обобщили как всегда), а сегодня и вовсе отменили заказ. деньги пообещали вернуть. Объяснений в чате так и не получили, все какие-то отписки, деньги пообещали вернуть через 3 дня (ну еще бы не вернули) и предложили презаказать. НО!!! Уже по другой цене, которая как ракета взлетела ввысь. Вот интересно, сколько еще покупателей так "мило" обманули?
Год назад, Москва
Artisan U.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Цена
Недостатки:
Лохотрон. Продают подделки под видом оригинальной продукции. Озон всячески поддерживает недобросовестных продавцов, положительные отзывы, ответы на вопросы покупателей - все это мыльный пузырь, пыль в глаза, чтобы бдительность была потеряна вами. Мой реальный отзыв с фото пруфами был проигнорен, я десять раз писал в поддержку - толку ноль, то 3 дня, то 14 дней, каждый раз информация меняется. В итоге я сижу в непонятках когда вернут деньги, потому как ни о каких сроках ничего не говорят, то что говорят - не выполняют, постоянно что то переносят. ДОСТАЛИ! В ПВЗ полная анархия, заказов похоже очень много, вечная очередь, в самом ПВЗ место где должны быть условия для приемки/примерки товара полностью отсутствуют - там вечно все завалено коробками!
Комментарий:
Полный ахтунг! Я лучше куплю дороже в магазине и сразу! Чем терпеть такую дичь от Озона и его бандитов-партнеров. Обходите стороной! Либо покупайте что то недорогое, нетехнологичное.
Год назад, Санкт-Петербург
Елена
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ужасный магазин в части доставки.
Недостатки:
В последнее время магазин изменился в худшую сторону. Сегодня 28 ноября - заказов не можем дождаться с 10 ноября. Служба поддержки в ответ на ежедневные жалобы о многократных переносов сроков дает шаблонные ответы "если такая ситуация повторится, обязательно напишите нам в чат"... Озон не выполняет обязательств по договору оферты, а именно многократно в одностороннем порядке без предупреждений меняет дату доставки, хотя мы как покупатель обязательства по предоплате 100% выполняем. Мы вынуждены ожидать по несколько часов ежедневно вот уже 17 дней, даже курьер звонит что приедет и мы ждем и его, но тщетно. Курьер так и не приезжает, трубки не берет. Оператор поддержки даже не вникает в суть проблемы.
Комментарий:
1). Заказ 0614 - заказ от 10 ноября - был перенесен 4 раза и до настоящего момента не получен. 2). Заказ 0617 - от 11 ноября - был перенесен 2 раза и до настоящего момента не получен. 3). Заказ 0618 - от 12 ноября - был перенесен был перенесен 3 раза и до настоящего момента не получен. 4). Заказ 0619 от 12 ноября - был перенесен 3 раза и до настоящего момента не получен. 5). Заказ 0621 от 14 ноября - был перенесен 1 раз и до настоящего момента не получен. 6). Заказ 0624 от 20 ноября был перенесен 4 раза и до настоящего момента не получен.
Год назад, Москва
Комментарий 101931752
Логотип OZON.ru
OZON.ru
Ответ официального представителя магазина
Елена, день добрый! Простите, пожалуйста, за то, что сорвалась доставка, а оператор не извинилась! Видим, что часть заказа была доставлена, а часть удалена. Дело в том, что доставка заказов со скоропортящимися продуктами не переносится( мы хотим доставлять только свежие продукты, поэтому такие заказы аннулируются, а деньги отправляются обратно на карту. Просим прощения, что подвели(
Елена, день добрый! Простите, пожалуйста, за то, что сорвалась доставка, а оператор не извинилась! Видим, что часть заказа была доставлена, а часть удалена. Дело в том, что доставка заказов со скоропортящимися продуктами не переносится( мы хотим доставлять только свежие продукты, поэтому такие заказы аннулируются, а деньги отправляются обратно на карту. Просим прощения, что подвели(
Виктория Поротикова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Уже нет достоинств
Недостатки:
Последний месяц постоянно переносят доставку, от службы поддержки информацию не дождёшься - кинут фразу и закрывают общение, если остались вопросы, начинай сначала. Сил и желания уже нет проходить их квесты, есть альтернативные магазины с другим уровнем сервиса.
Год назад, Москва
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переносят доставку, от службы поддержки информацию не дождёшься - кинут фразу и закрывают общение, если остались вопросы, начинай сначала. Сил и желания уже нет проходить их квесты, есть альтернативные магазины с другим уровнем сервиса.","type":0,"delivery":0,"deliveredBy":null,"orderId":"16194276-0186, 0183, 0182, 0179 ","votes":{"agree":32,"reject":1,"total":33,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"177129906":{"entity":"review","id":"177129906","isCpa":false,"recommend":false,"shopId":155,"userId":1549370,"anonymous":0,"created":1669570826060,"averageGrade":1,"comment":"1). Заказ 0614 - заказ от 10 ноября - был перенесен 4 раза и до настоящего момента не получен.\n2). Заказ 0617 - от 11 ноября - был перенесен 2 раза и до настоящего момента не получен.\n3). Заказ 0618 - от 12 ноября - был перенесен был перенесен 3 раза и до настоящего момента не получен.\n4). Заказ 0619 от 12 ноября - был перенесен 3 раза и до настоящего момента не получен.\n5). Заказ 0621 от 14 ноября - был перенесен 1 раз и до настоящего момента не получен.\n6). Заказ 0624 от 20 ноября был перенесен 4 раза и до настоящего момента не получен.","pro":"Ужасный магазин в части доставки.","contra":"В последнее время магазин изменился в худшую сторону. Сегодня 28 ноября - заказов не можем дождаться с 10 ноября. Служба поддержки в ответ на ежедневные жалобы о многократных переносов сроков дает шаблонные ответы \"если такая ситуация повторится, обязательно напишите нам в чат\"...\nОзон не выполняет обязательств по договору оферты, а именно многократно в одностороннем порядке без предупреждений меняет дату доставки, хотя мы как покупатель обязательства по предоплате 100% выполняем. Мы вынуждены ожидать по несколько часов ежедневно вот уже 17 дней, даже курьер звонит что приедет и мы ждем и его, но тщетно. Курьер так и не приезжает, трубки не берет.\nОператор поддержки даже не вникает в суть проблемы.","type":0,"delivery":0,"deliveredBy":null,"orderId":"33949938-0614,-0617, -618, -0619, -0621, -0624","votes":{"agree":41,"reject":6,"total":47,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"177138256":{"entity":"review","id":"177138256","isCpa":false,"recommend":false,"shopId":155,"userId":1178983,"anonymous":0,"created":1669574589350,"averageGrade":2,"comment":null,"pro":null,"contra":"Совсем не пришли товары. Вам не кажется, что это наглость. Доставку переносили уже три раза. Деньги за заказ прокручиваете видимо. Никому не буду советовать, и сам в скором времени откажусь от ваших услуг. Есть более ответственные маркетплейсы.","type":0,"delivery":1,"deliveredBy":null,"orderId":"29165188-0060","votes":{"agree":49,"reject":2,"total":51,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Дзержинск"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":2,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"177138374":{"entity":"review","id":"177138374","isCpa":false,"recommend":false,"shopId":326170,"userId":1346319383,"anonymous":0,"created":1669574720926,"averageGrade":1,"comment":"не смог вернуть товар и деньги компания пропала идти надо в суд","pro":"не смог забрать товар","contra":"игнор везде как по телефону так и в чате посылают в чате","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":48,"reject":1,"total":49,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"177196550":{"entity":"review","id":"177196550","isCpa":false,"recommend":false,"shopId":155,"userId":675020874,"anonymous":0,"created":1669627314314,"averageGrade":1,"comment":"Поддержка отвечает шаблонами.","pro":"Ничего","contra":"Ждёшь 8 дней, отменяют заказы. Не хотят возвращать деньги за заказы.","type":0,"delivery":null,"deliveredBy":null,"orderId":"22290527-0190, 22290527-0191","votes":{"agree":42,"reject":1,"total":43,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"177206062":{"entity":"review","id":"177206062","isCpa":false,"recommend":false,"shopId":326170,"userId":1091923965,"anonymous":0,"created":1669631913452,"averageGrade":1,"comment":"Полный ахтунг! Я лучше куплю дороже в магазине и сразу! Чем терпеть такую дичь от Озона и его бандитов-партнеров. Обходите стороной! Либо покупайте что то недорогое, нетехнологичное.","pro":"Цена","contra":"Лохотрон. Продают подделки под видом оригинальной продукции. Озон всячески поддерживает недобросовестных продавцов, положительные отзывы, ответы на вопросы покупателей - все это мыльный пузырь, пыль в глаза, чтобы бдительность была потеряна вами. Мой реальный отзыв с фото пруфами был проигнорен, я десять раз писал в поддержку - толку ноль, то 3 дня, то 14 дней, каждый раз информация меняется. В итоге я сижу в непонятках когда вернут деньги, потому как ни о каких сроках ничего не говорят, то что говорят - не выполняют, постоянно что то переносят. ДОСТАЛИ! В ПВЗ полная анархия, заказов похоже очень много, вечная очередь, в самом ПВЗ место где должны быть условия для приемки/примерки товара полностью отсутствуют - там вечно все завалено коробками!","type":0,"delivery":1,"deliveredBy":null,"orderId":"36717819-0007","votes":{"agree":48,"reject":2,"total":50,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"177229640":{"entity":"review","id":"177229640","isCpa":false,"recommend":false,"shopId":155,"userId":21571043,"anonymous":0,"created":1669640584330,"averageGrade":1,"comment":null,"pro":"на сегодняшний день могу сказать только \"беее\"","contra":"Доставка живет своей жизнью.\nУжас ужасающий! Давно являюсь клиентом данного магазина, но такого никогда не было, но все бывает, как говорится, впервые. Рассказываю про аферу со скидками. Сделали заказ , когда цена хорошо так упала на продукт + еще всякие баллы на карте Озон, получилась очень приятная скидка. В итоге, переносили доставку 2 раза без видимых на то причин, якобы тех. сбои (обобщили как всегда), а сегодня и вовсе отменили заказ. деньги пообещали вернуть. Объяснений в чате так и не получили, все какие-то отписки, деньги пообещали вернуть через 3 дня (ну еще бы не вернули) и предложили презаказать. НО!!! Уже по другой цене, которая как ракета взлетела ввысь. Вот интересно, сколько еще покупателей так \"мило\" обманули?","type":0,"delivery":0,"deliveredBy":null,"orderId":"28347484-0046","votes":{"agree":46,"reject":1,"total":47,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"177230761":{"entity":"review","id":"177230761","isCpa":false,"recommend":false,"shopId":155,"anonymous":1,"created":1669641588427,"averageGrade":1,"comment":null,"pro":"НЕТ","contra":"Обманывают со сроком доставки, как подходит срок - постоянно переносят все дальше и дальше. Итог 4 заказа со сроком доставки в 3 дня превратились в 10 дней и так и не приехали. Результат - возврат, заказы были заказанны для подарка, пришлось покупать еще раз в др магазине. Обратной связи кроме бота - нет. Магазин - отстой, не советую ни кому.","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":49,"reject":1,"total":50,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Рязань"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"177246685":{"entity":"review","id":"177246685","isCpa":false,"recommend":false,"shopId":326170,"anonymous":1,"created":1669647502751,"averageGrade":1,"comment":"Оформила заказ 13 ноября с доставкой 21 ноября (с 12 до 18).\n21 ноября курьер не звонил и не приехал. 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