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ЯндексЯндекс
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Отзывы о магазине Perfekto.ru

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
В этом магазине делала заказ трижды (два раза мебель для ванной комнаты и комплект инсталляция для унитаза и сам унитаз). 1. Сравнивая по стоимости аналогичные товары с другими интернет магазинах, зачастую (а для меня уже как правило)Perfecto выигрывает. 2. Также неоспоримым плюсом для меня является, то что есть возможность оплатить заказ в online режиме ( включая доставку), а для меня это важно, часто заказываю товары для уже пожилой мамы или на ее адрес, и совсем не хочу чтобы она "заморачивалась" с оплатой . 3. Работа менеджеров не вызывает никаких нареканий - быстро позвонили подтвердили заказ и согласовали время приезда курьера.
Недостатки:
Доставка только до подъезда!!! Как уже говорила ранее, часто делаю заказы товаров на адрес пожилой мамы, а простите, поднять две коробки по 20 кг для нее не самая простая задача. Хотя оговорюсь, после моего сокрушения на тему, что как же так нет доставки до квартиры и которую можно оплатить online - менеджер приложила мне дополнительную доставку до квартиры из расчета 100 рублей этаж на лифте (это дополнительно к тем 500 рублям до подъезда). И тогда следую логике Perfecto: если вы купили унитаз на 5000 рублей, живете в Москве, в доме с лифтом на 22 этаже, то доставка вам обойдется 2700(!) P.S. И еще, совет на тему "договорись с водилой", типа он за "200 рублей поднимет" - не вариант! Я не хочу договариваться на месте, а вдруг у него спина болит, и вообще его моральные принципы не позволяю так надрываться. Я хочу оплатить услугу компании, которая будет отвечать за доставку товар до места, но стоимость этой услуги должна быть адекватная.
Комментарий:
Надеюсь мой отзыв о качестве доставки примет к сведению руководство компании Perfecto, и в свою очередь ,примет меры и это не отразиться стоимости товаров. А в остальном очень хороший магазин - интересный выбор и хорошая ценовая политика! Буду заказывать снова!
Изменить6 лет назад, Москва
Комментарий 100364698
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Спасибо за хорошую оценку! По Вашему заказу будет проведена служебная проверка, так как по всей видимости менеджер ввел Вас в заблуждение касательно доставки и подъема товара. В случае если заказывается например подвесной унитаз, то доставка до адреса, будет стоить 500 руб., подъем данного унитаза на лифте (любой этаж) будет дополнительно стоить 500 руб. То есть итоговая сумма за доставку подвесного унитаза с подъемом на лифте будет стоить 1 000 руб. В случае если лифта нет, тогда считается этажность, 100 руб./этаж. На данный момент мы работаем над добавлением функционал оплаты подъема товара. Спасибо Вам за подробную обратную связь.
Добрый день! Спасибо за хорошую оценку! По Вашему заказу будет проведена служебная проверка, так как по всей видимости менеджер ввел Вас в заблуждение касательно доставки и подъема товара. В случае если заказывается например подвесной унитаз, то доставка до адреса, будет стоить 500 руб., подъем данного унитаза на лифте (любой этаж) будет дополнительно стоить 500 руб. То есть итоговая сумма за доставку подвесного унитаза с подъемом на лифте будет стоить 1 000 руб. В случае если лифта нет, тогда считается этажность, 100 руб./этаж. На данный момент мы работаем над добавлением функционал оплаты подъема товара. Спасибо Вам за подробную обратную связь.
Сергей И.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Возможность приобретения комплектующих тумбы в ванную которые в обычном магазине отдельно не продают
Недостатки:
не вовремя отправили заказ
Комментарий:
тел 89038854603
6 лет назад, Москва
Комментарий 100365785
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Сергей! Спасибо за хорошую оценку! Мы активно работаем над сокращением времени доставки товара Клиенту.Ждем Вас в нашем интернет магазине снова!
Добрый день, Сергей! Спасибо за хорошую оценку! Мы активно работаем над сокращением времени доставки товара Клиенту.Ждем Вас в нашем интернет магазине снова!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
С заказом все прошло спокойно
Недостатки:
...а в конце пришло письмо: "Зайдите на Яндекс.Маркет, оставьте там отзыв о нас и обязательно укажите номер своего заказа. Спустя 15 дней после публикации вашего отзыва мы зачислим на счет вашего номера телефона 200 рублей! 200 рублей зачисляется на счет Клиента в случае получения положительного отзыва (4-5 звезд)"
Изменить6 лет назад, Москва
Комментарий 100256923
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Спасибо за хорошую оценку! Мы активно работаем над улучшением качества сервиса, стараясь сделать его максимально качественным и комфортным для Клиента. Ждем Вас в нашем интернет магазине снова!
Добрый день! Спасибо за хорошую оценку! Мы активно работаем над улучшением качества сервиса, стараясь сделать его максимально качественным и комфортным для Клиента. Ждем Вас в нашем интернет магазине снова!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Цена. Работа интернет-магазина в течение всей недели (без выходных). Бесплатная доставка. Оперативная реакция менеджера.
Недостатки:
Доставка на 5-ый день (на день позже обговоренной даты при оформлении покупки). Довольно долгий период для Москвы при условии, что магазин позиционирует наличие товара.
Комментарий:
В сухом остатке доволен общением с представителями магазина и покупкой. Не доставили лишних хлопот и переживаний.
Изменить6 лет назад, Москва
Комментарий 100192072
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Спасибо за оставленный отзыв! Рады что вы остались довольны нашим сервисом и качеством доставленного товара. Ждём Вас в нашем интернет-магазине снова!
Добрый день! Спасибо за оставленный отзыв! Рады что вы остались довольны нашим сервисом и качеством доставленного товара. Ждём Вас в нашем интернет-магазине снова!
Сергей
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Общение с менеджером.
Недостатки:
Путешествие от заказа товара до склада.
Комментарий:
Ругань при клиенте. Где работаю там и ем. Отсутствие слова - ЗДРАВСТВУЙТЕ (к примеру).
6 лет назад, Москва
Комментарий 100192068
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Сергей! Спасибо за хорошую оценку! Мы активно работаем над сокращением времени доставки товара Клиенту.Ждем Вас в нашем интернет магазине снова!
Добрый день, Сергей! Спасибо за хорошую оценку! Мы активно работаем над сокращением времени доставки товара Клиенту.Ждем Вас в нашем интернет магазине снова!
Alexander
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Удобная регистрация, процедура поиска товаров, оформления заказа и оплаты. Очень быстро позвонили, согласовали адрес и дату доставки. В дальнейшем сотрудники на всех этапах перезванивали и сообщали об изменениях в планах и помогали.
Недостатки:
Доставка была назначена на среду или четверг, но из-за оплошности поставщика товар доставлен не был, доставку перенесли на пятницу, а потом и на понедельник. К сожалению, это не согласовывалось с моими планами и заказ пришлось отменить.
Комментарий:
Не смотря на в целом неудачную попытку покупки, магазин оставил очень хорошее впечатление, сотрудники проявили профессионализм и клиентоориентированность . Предоплату вернули в разумный срок.
6 лет назад, Москва
Комментарий 100183516
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Александер! Спасибо за оставленный отзыв! Рады что вы остались довольны нашим сервисом и качеством доставленного товара. Ждём Вас в нашем интернет-магазине снова!
Добрый день, Александер! Спасибо за оставленный отзыв! Рады что вы остались довольны нашим сервисом и качеством доставленного товара. Ждём Вас в нашем интернет-магазине снова!
Дмитрий З.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Соответствие информации на сайте и в реальности. Удобные точки самовывоза. Оперативная доставка к точке самовывоза. Адекватный персонал.
Недостатки:
Не обнаружил пока.
Комментарий:
Необходимо добавить наружный указатель при въезде на точку самовывоза в Люберцах. Надо бы поработать с производителем душ. кабин (в моём случае Ривер Амур) - крайне невнятная инструкция.
6 лет назад, Белоозерский
Комментарий 100176245
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Дмитрий! Спасибо за хорошую оценку! Мы активно работаем над сокращением времени доставки товара Клиенту.Ждем Вас в нашем интернет магазине снова!
Добрый день, Дмитрий! Спасибо за хорошую оценку! Мы активно работаем над сокращением времени доставки товара Клиенту.Ждем Вас в нашем интернет магазине снова!
Басанг Д.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Все устроило, спасибо!
6 лет назад, Москва
Комментарий 100153256
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Константин! Спасибо за хорошую оценку! Мы активно работаем над улучшением качества сервиса, стараясь сделать его максимально качественным и комфортным для Клиента. Ждем Вас в нашем интернет магазине снова!
Добрый день, Константин! Спасибо за хорошую оценку! Мы активно работаем над улучшением качества сервиса, стараясь сделать его максимально качественным и комфортным для Клиента. Ждем Вас в нашем интернет магазине снова!
Екатерина Ткаченко
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Хороший ассортимент и цены, заказываю не первый раз
Недостатки:
Не довезли одну позицию, потом пришлось самостоятельно звонить, выяснять, когда ее привезут. В итоге довезли через неделю
6 лет назад, Москва
Комментарий 100138977
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Екатерина! Спасибо за хорошую оценку! Мы активно работаем над сокращением времени доставки товара Клиенту.Ждем Вас в нашем интернет магазине снова!
Добрый день, Екатерина! Спасибо за хорошую оценку! Мы активно работаем над сокращением времени доставки товара Клиенту.Ждем Вас в нашем интернет магазине снова!
Алексей Горчаков
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Отличный интернет магазин, такой какой он и должен быть.
Недостатки:
Доставкой не пользовался , т.к. живу через дом от пункта выдачи. НО!!!! время выдачи в пункте самовывоза по будням с 12 до 17 часов!!! Пришлось отпрашиваться с работы. Не очень удобно.
6 лет назад, Москва
Комментарий 100060897
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Алексей! Спасибо за хорошую оценку и полезную обратную связь. Мы работаем над оптимизацией работы склада, чтобы самовывоз производился в адекватные временные промежутки. Спасибо, ждем Вас снова в интернет-магазине Перфекто!
Добрый день, Алексей! Спасибо за хорошую оценку и полезную обратную связь. Мы работаем над оптимизацией работы склада, чтобы самовывоз производился в адекватные временные промежутки. Спасибо, ждем Вас снова в интернет-магазине Перфекто!
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