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ЯндексЯндекс
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Отзывы о магазине Perfekto.ru

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Хотела получить товар во-время, как положено, но не получила его вообще
Комментарий:
Не доставили товар в назначенное время и даже не удосужились об этом сообщить
Изменить2 года назад, Москва
Комментарий 106030936
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Очень сожалеем, что у вас возникли проблемы с заказом. Мы обязательно разберемся в причинах произошедшего, если вы укажете нам номер или другие детали вашего заказа.
Добрый день! Очень сожалеем, что у вас возникли проблемы с заказом. Мы обязательно разберемся в причинах произошедшего, если вы укажете нам номер или другие детали вашего заказа.
МИЛа
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Ответили на следующий день.
Недостатки:
Выбранного товара не оказалось в наличии.
3 года назад, Санкт-Петербург
Комментарий 104804859
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Мила! Мы очень внимательно следим за тем, чтобы все товары, представленные на Маркете были в наличии. К сожалению, совсем избежать ситуаций, когда при оформлении заказа товары оказываются под другим резервом, не удается. Поверьте, мы прикладываем все усилия, чтобы найти товар клиенту или предложить подходящий аналог. Очень жаль, что в вашем случае это не получилось. Нам бы очень помогло, если бы вы сообщили нам, с каким именно товаром произошла описанная вами ситуация.
Здравствуйте, Мила! Мы очень внимательно следим за тем, чтобы все товары, представленные на Маркете были в наличии. К сожалению, совсем избежать ситуаций, когда при оформлении заказа товары оказываются под другим резервом, не удается. Поверьте, мы прикладываем все усилия, чтобы найти товар клиенту или предложить подходящий аналог. Очень жаль, что в вашем случае это не получилось. Нам бы очень помогло, если бы вы сообщили нам, с каким именно товаром произошла описанная вами ситуация.
Анна В.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Хороший выбор, быстрое оформление заказа
Недостатки:
Подвели с установкой. На сайте указана возможность заказать установку в аффилированной конторе, просьбу организовать установку указала и в комментарии к заказу, и в разговоре с менеджером. В итоге представитель "Гидромассаж сервис" позвонил мне один раз, когда я была в метро. Связь пропала и больше звонков от них не поступало. Когда позвонила сама, выяснилось, что о заказе моем не слышали и установку должен заказывать менеджер Перфекто, иначе цена существенно возрастает. Плюс работает контора только по рабочим дням с 9 до 18 - как этот бизнес еще жив, непонятно. В итоге после двух звонков в Перфекто тишина, менеджеры откровенно плохо соображают, с третьей попытки объяснить, что мне надо, обещают связаться с "Гидромассаж сервис" и пропадают. Смысл указывать на сайте возможность установки непонятен. Смысл держать в кол-центре людей, которые не понимают процедуру работы со своими же подрядчиками, непонятен.
Комментарий:
Надеюсь, заказ привезут не побитый, и тому буду рада
3 года назад, Москва
Тёма З.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Цены адекватные, и курьер адекватный, остальное не понравилось
Недостатки:
Прислали 2 ссылки на оплату заказа, решил проверить совпадает ли сумма заказа с ссылками, и правильно сделал что проверил. На 3 тыс больше было, чем в заказе. Хорошо, устранили проблему 1 звонком. Но на этом приключения не закончились. В день доставки позвонил курьер с заказом, везут не весь. Т.к не все пришло. Говорит до этого менеджер согласовал 2 доставки, но ничего подобного не было. Спасибо ему что 3 дня возил заказ пока все не пришло. А так пришлось бы платить за 2 доставки вместо одной. В общем впечатление так себе
3 года назад, Москва
Lev M.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
пользуюсь магазином с 2014 года. До марта 2020 года всегда было хорошее соотношение: качество товара+ цена+скорость обработки+доставка.
Недостатки:
Явная проблема коммуникации покупатель+продавец(менеджер)+склад. На сайте перфекто написано, что обмен или возврат без проблем. Мне пришлось озадачиться возвратом товара. 14 дней я не могла соединиться с менеджером: на электронные письма не отвечали, а на входящие звонки не перезванивали. После чего я решила, что проще оформить новый заказ с требуемым товаром, чтобы при доставке обменять или сделать возврат. На новый заказ ответили оперативно, после согласования начали комплектацию. Однако условие возврата было самим поехать в Люблино и сдать лично. Тогда же я оговорила, что при возврате мы заберем новый заказ.
Комментарий:
На комплектацию нового заказа ушло 14 дней. Мне прислали письмо на почту, что заказ укомплектован и можно забирать в Люблино. Документы на возврат оформили удаленно. Требовалось просто приехать и сдать товар. Хочу оговорить,что речь идет о простом полотенцесушителе среднего ценового сегмента. В воскресенье подали документы на вьезд автомобиля на территорию склада. По приезду на пропускном пункте информации о машине не было, пришлось ждать, чтобы проехать на территорию больше часа. Далее по новой оформлять документы на возврат (еще больше часа). Далее про новый заказ. В понедельник и вторник мне звонили из магазина с уточнением, когда мы заберем новый заказ. Ведь заказ к выдаче готов. На деле оказалось: заказ не был готов к выдаче. Работник склад в лицо моему мужу выругался матом на менеджеров. Далее он был очень не доволен, что ему придется долго собирать заказ. Мой супруг был вынужден еще больше часа провести на складе. Он наслушался о всех недостатках работы в перфекто. Все сотрудники работают не соблюдая масочный режим, все опаздывают. Водителям скрепя сердцем разрешают попить воды. Столовой на территории нет. Рабочий день моего супруга был потерян. Меня еще возмутило, что робот мне прислал, что заказ выполнен и доставлен.
4 года назад, Москва
Игорь И.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Ассортимент
Недостатки:
Добрый день, приобретал в интернет магазине PERFECTO.RU сантехники на сумму более 200 тыс. рублей. Закончилось все сотрудничество последней покупкой слива-перелива Heritage за сумму около 5 тыс.рублей. Несколько раз задавал менеджеру по имени Кирилл вопросы о комплектности данного товара. Получил положительные ответы и заверения в том, что товар полностью комплектен. В итоге получил гнутую хромированную трубу в полупустой коробке. Товар вернул после долгих разбирательств и изучении сотрудниками, то есть менеджерами, материальной части комплектующих ванны Heritage. На настоящий момент деньги так и не возвращены. Причина не известна... Менеджеры до сих пор разбираются кто получил коробку с возвращенной "трубой" и длится это уже более полутора месяцев. Понятно что такая ситуация в принципе возможна в любой интернет барахолке., но в уважающей себя компании ... Думаю, что полное игнорирование таких проблем в итоге сведет имидж компании к нулю. Лично я больше не буду заказывать товары в PERFECTO.RU, есть много других сильных игроков на рынке сантехники.
4 года назад, Ростов-на-Дону
Комментарий 103118118
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Игорь! Сообщите пожалуйста номер заказа и мы обязательно разберемся в проблеме!
Добрый день, Игорь! Сообщите пожалуйста номер заказа и мы обязательно разберемся в проблеме!
егорка с.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Врут про промзводителей
Комментарий:
Спрашивала специально, где сделано, из третьих стран могла бы купить дешевле! Поверила, что немецкий, оказалось, что Египет!
4 года назад, Москва
Tanya S.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Обманули по сроку доставки. Из-за непрофессионалтнай работы сотрудников была сорван юа работа и понесены финансовые и временные потери.
4 года назад, Москва
Комментарий 102512826
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Татьяна! Сообщите пожалуйста номер заказа и мы обязательно разберемся что пошло не так :( Спасибо!
Добрый день, Татьяна! Сообщите пожалуйста номер заказа и мы обязательно разберемся что пошло не так :( Спасибо!
Юлия Д.
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Договор-счет №IB-73141(50047047) от 13.11.2019г. Экран для ванной не привезли. Каркас для ванной привезли не тот который указан на сайте. Чек по доставке не дали. У водителя не работает интернет. 1.Уважаемые менеджеры(Александр), вас по телефону спросили ванна идет с экраном. Ну если вы не знаете, так и скажите что не знаете. Зачем говорить что да, а по факту доставки выясняется что нет. Водитель начал усердно уверять что экран идет отдельно, и за него надо платить отдельно. У вас что в компании водитель больше знает чем менеджеры? 2. Почему привезли не тот каркас под ванну? На сайте указан каркас цельный из метала пр-ва Германия и стоимость соответственная. Привезли все на шпильках пр-во ИП-Ромашка. 3. Почему водитель не дал чек. С интернетом у нас связь нормальная, в 100 метрах стоит вышка. Прием у всех операторах 100%. Пообещал отправить на почту, ждем сегодня 18.11.19г. Итог. Планировал заказывать еще сантехнику для с/у, но с таким подходом буду обращаться в другую компанию. Дмитрий
4 года назад, Москва
Комментарий 102504278
Официальный представитель магазина
Ответ официального представителя магазина
Дмитрий, здравствуйте! Приносим извинения за сложившуюся ситуацию. Нам очень жаль, что менеджер не смог верно вас проконсультировать. Высылаем чек на электронную почту!
Дмитрий, здравствуйте! Приносим извинения за сложившуюся ситуацию. Нам очень жаль, что менеджер не смог верно вас проконсультировать. Высылаем чек на электронную почту!
Иван Пашинцев
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Вовремя не оповестили о том, что заказ не был доставлен в пункт самовывоза. Заказал в другом месте
4 года назад, Москва
Комментарий 102477284
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Иван! Просим прощения за доставленные неудобства :( Разбираемся что пошло не так! Спасибо Вам за обратную связь.
Добрый день, Иван! Просим прощения за доставленные неудобства :( Разбираемся что пошло не так! Спасибо Вам за обратную связь.
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Закончилось все сотрудничество последней покупкой слива-перелива Heritage за сумму около 5 тыс.рублей. \nНесколько раз задавал менеджеру по имени Кирилл вопросы о комплектности данного товара. Получил положительные ответы и заверения в том, что товар полностью комплектен.\nВ итоге получил гнутую хромированную трубу в полупустой коробке.\nТовар вернул после долгих разбирательств и изучении сотрудниками, то есть менеджерами, материальной части комплектующих ванны Heritage.\nНа настоящий момент деньги так и не возвращены. Причина не известна...\nМенеджеры до сих пор разбираются кто получил коробку с возвращенной \"трубой\" и длится это уже более полутора месяцев.\nПонятно что такая ситуация в принципе возможна в любой интернет барахолке., но в уважающей себя компании ...\nДумаю, что полное игнорирование таких проблем в итоге сведет имидж компании к нулю.\nЛично я больше не буду заказывать товары в PERFECTO.RU, есть много других сильных игроков на рынке сантехники.","type":0,"delivery":0,"deliveredBy":null,"orderId":"Да, есть","votes":{"agree":1,"reject":1,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Ростов-на-Дону"},"isProblemResolved":false,"factors":[{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"107255536":{"entity":"review","id":"107255536","isCpa":false,"recommend":false,"shopId":26709,"userId":1050294633,"anonymous":0,"created":1591867788000,"averageGrade":3,"comment":"На комплектацию нового заказа ушло 14 дней. Мне прислали письмо на почту, что заказ укомплектован и можно забирать в Люблино. Документы на возврат оформили удаленно. Требовалось просто приехать и сдать товар. Хочу оговорить,что речь идет о простом полотенцесушителе среднего ценового сегмента. В воскресенье подали документы на вьезд автомобиля на территорию склада. По приезду на пропускном пункте информации о машине не было, пришлось ждать, чтобы проехать на территорию больше часа. Далее по новой оформлять документы на возврат (еще больше часа). Далее про новый заказ. В понедельник и вторник мне звонили из магазина с уточнением, когда мы заберем новый заказ. Ведь заказ к выдаче готов. На деле оказалось: заказ не был готов к выдаче. Работник склад в лицо моему мужу выругался матом на менеджеров. Далее он был очень не доволен, что ему придется долго собирать заказ. Мой супруг был вынужден еще больше часа провести на складе. Он наслушался о всех недостатках работы в перфекто. Все сотрудники работают не соблюдая масочный режим, все опаздывают. Водителям скрепя сердцем разрешают попить воды. Столовой на территории нет. Рабочий день моего супруга был потерян. Меня еще возмутило, что робот мне прислал, что заказ выполнен и доставлен.","pro":"пользуюсь магазином с 2014 года. До марта 2020 года всегда было хорошее соотношение: качество товара+ цена+скорость обработки+доставка.","contra":"Явная проблема коммуникации покупатель+продавец(менеджер)+склад. На сайте перфекто написано, что обмен или возврат без проблем. Мне пришлось озадачиться возвратом товара. 14 дней я не могла соединиться с менеджером: на электронные письма не отвечали, а на входящие звонки не перезванивали. После чего я решила, что проще оформить новый заказ с требуемым товаром, чтобы при доставке обменять или сделать возврат. На новый заказ ответили оперативно, после согласования начали комплектацию. Однако условие возврата было самим поехать в Люблино и сдать лично. Тогда же я оговорила, что при возврате мы заберем новый заказ. 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На 3 тыс больше было, чем в заказе. Хорошо, устранили проблему 1 звонком. Но на этом приключения не закончились. В день доставки позвонил курьер с заказом, везут не весь. Т.к не все пришло. Говорит до этого менеджер согласовал 2 доставки, но ничего подобного не было. Спасибо ему что 3 дня возил заказ пока все не пришло. А так пришлось бы платить за 2 доставки вместо одной. 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