Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Perfekto.ru

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Ольга Горячкина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Плохой магазин
Недостатки:
отменяют заказ без объяснения причины, рекомендуют сделать оплату предоплату в размере 100%
Комментарий:
Заказывала 19 декабря 2014 раковину Gustavberg с пьедесталом. Перезвонили в понедельник 22 декабря. Подтвердили, что товар есть в наличии. Уточнили цену. Предложили первыми осуществить доставку в пятницу 26 декабря. Уточнили вопрос оплаты. В связи со сложившейся обстановкой, курсами валют сказали, что можно сделать 100 % предоплату, и тогда цена будет без изменения. Если нет, то оплату можно сделать наличными курьеру при получении заказа, но цену уточнят на день доставки. Я согласилась оплатить по факту получения товара 22 декабря. А 23 декабря получаю два письма на электронную почту о том, что заказ мой отменен без объяснения причины. Складывается мнения, что полное кидалово. Лучше не осуществлять им предоплату. Не заинтересованы в продаже товаров.
9 лет назад, Москва
Комментарий 2916247
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Ольга. В заказах от 19 декабря не смогли найти указанную позицию. Пожалуйста, сообщите номер заказа. С уважением, администрация магазина Perfekto.ru
Добрый день, Ольга. В заказах от 19 декабря не смогли найти указанную позицию. Пожалуйста, сообщите номер заказа. С уважением, администрация магазина Perfekto.ru
Комментарий 2916831
Прошу прощения, не 19 декабря. А вот из информации, которую я получила на электронную почту Ваш заказ номер 13812 от 22.12.2014 принят. И 22 декабря в понедельник мне перезвонил менеджер и подтвердил, наличие товара и возможность доставки 26 декабря.
Прошу прощения, не 19 декабря. А вот из информации, которую я получила на электронную почту Ваш заказ номер 13812 от 22.12.2014 принят. И 22 декабря в понедельник мне перезвонил менеджер и подтвердил, наличие товара и возможность доставки 26 декабря.
Алексей Сигаев
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Цены
Недостатки:
Самовывоз, ассортимент
Комментарий:
Покупал душевую дверь Huppe x1/ Нужен был самовывоз (назначели на воскресенье, заказал в среду). Если вы столкнетесь с самовывозом, то встретите всю современную сущность непродуманного русского бизнеса, плюс идиотизмом в виде охраны Олимпийского, врагу не пожелаю. Стоять в очереди из машин, чтобы загрузить одну коробку, при этом машины только по одной пускают на территорию. Второй раз покупаю здесь и последний.
9 лет назад, Москва
Станислав М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Цена, теоретически - большой выбор товаров
Недостатки:
Неверная информация на сайте о доставке и наличии товаров
Комментарий:
Я заказывал плиту - "Bosch Встраиваемая рабочая поверхность PPH616B21E". На сайте было обозначено, что она в наличии. По поводу доставки - цитата с сайта: "Доставка выполняется ежедневно с 10:00 до 19:00 часов, в воскресенье доставки нет." Соответственно, я надеялся на доставку в субботу (заказ делал вечером в пятницу). Однако, в субботу до обеда мне никто не отзвонился, а когда я сам позвонил в магазин подтвердить свой заказ, выяснилось следующее: 1) по субботам доставки нет; 2) заказанная мной плита на складе и мне ее смогут доставить только через 10 дней. В результате пришлось срочно искать замену в другом магазине, что было успешно сделано.
9 лет назад, Москва
Мария Дмитриевна
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Некоторых товаров из заказа не было в наличии, хотя на сайте было указано, что все есть. Предложили доставить товары, которые якобы были в наличии, через 6 дней. От заказа отказалась.
10 лет назад
Комментарий 1646831
Официальный представитель магазина
Ответ официального представителя магазина
Мария Дмитриевна, добрый день. На сегодня у нас расписаны доставки на неделю вперед, не забывайте учитывать суровые реалии московского дорожного трафика в предновогодние праздники. 6 дней - это не так уж и много. Большую часть позиций мы стараемся поддерживать в наличии на нашем центральном складе. Остальные позиции находятся на удаленном складе. С уважением, отдел логистики www.perfekto.ru.
Мария Дмитриевна, добрый день. На сегодня у нас расписаны доставки на неделю вперед, не забывайте учитывать суровые реалии московского дорожного трафика в предновогодние праздники. 6 дней - это не так уж и много. Большую часть позиций мы стараемся поддерживать в наличии на нашем центральном складе. Остальные позиции находятся на удаленном складе. С уважением, отдел логистики www.perfekto.ru.
Виктория S.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Позвонила в пятницу в 18 часов. Вежливый оператор спросила мое имя, контактный телефон и повод звонка: ванна Villeroy&Boch Oberon 180x80. Пообещала, что со мной созвонятся в течение 15 минут. Не перезвонили. Остаётся только искренне порадоваться, что у магазина такое количество звонков, что не успевают обслужить всех желающих. Жаль, что я не оказалась в их числе. (Две звезды только за приветливый настрой оператора:)
10 лет назад, Москва
Комментарий 1405163
Официальный представитель магазина
Ответ официального представителя магазина
Спасибо за отзыв. Мы разобрались в данной ситуации. К сожалению менеджеры в тот день и вправду были очень загружены и не успевали оформлять заказы. Мы искренне надеемся, что вы обратитесь к нам снова.
Спасибо за отзыв. Мы разобрались в данной ситуации. К сожалению менеджеры в тот день и вправду были очень загружены и не успевали оформлять заказы. Мы искренне надеемся, что вы обратитесь к нам снова.
Антон
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказывал Душевой гарнитур Croma 100 27774000 23.02.2013г. . 24.02.2013г. с утра перезвонила девушка что бы уточнить по поводу заказа и даты доставки ,договорились на понедельник 25.02.2013г. (номер заказа не был озвучен и на почту тоже письма ни какого не прислали !!!) Сегодня понедельник и для успокоения я сам перезвонил в районе 15 часов ,сказали ждать!! дальше в 17 часов набираю и начинается ,номера заказа нет будем искать по фамилии ,нашли ,начяли искать по доставшикам а потом в итоге ПОЯВИЛАСЬ дата доставки на 26.02.2013г. . Как так получаеться что сначала мы выясняем ,а потом появляется дата доставки!!!!! Обычный примитивный интернет магазин ,то есть если не получается доставить в оговоренное время и дату то клиент оказавется ВИНОВАТЫМ!!! Так что при заказе на маленькую сумму могут и не привезти товар так как я думаю что в приоритете доставка на более крупнные суммы!!!
11 лет назад
Комментарий 961650
КЛИЕНТ ВСЕГДА ПРАВ! Так вот я был прав ,что если Я и ВАША ОПЕРАТОР (ее первые слова о доставке "вам удобно в понедельник") оговаривали доставку на ПОНЕДЕЛЬНИК 25 февраля ,(ЗАЧЕМ САМОМУ СЕБЕ ВРАТЬ!!!!!!) ,а у вас так получилось что не смогли доставить в оговоренное время и дату и я оказался ВИНОВАТ что у вас оказывается оговоренное дата была почему то на 26 февраля !!! А что курьер приехал так сказать в оговоренную дату ,вы сами виноваты ,я с вами в понедельник общался и заказ был отменен ,так на секундочку!!! Значит клиент должен прогибаться под вас ,а вы будете поступать как вам удобно... Удачи в обвинениях клиентов и не доработанной доставке с ПРАВИЛЬНЫМИ операторами!!!
КЛИЕНТ ВСЕГДА ПРАВ! Так вот я был прав ,что если Я и ВАША ОПЕРАТОР (ее первые слова о доставке "вам удобно в понедельник") оговаривали доставку на ПОНЕДЕЛЬНИК 25 февраля ,(ЗАЧЕМ САМОМУ СЕБЕ ВРАТЬ!!!!!!) ,а у вас так получилось что не смогли доставить в оговоренное время и дату и я оказался ВИНОВАТ что у вас оказывается оговоренное дата была почему то на 26 февраля !!! А что курьер приехал так сказать в оговоренную дату ,вы сами виноваты ,я с вами в понедельник общался и заказ был отменен ,так на секундочку!!! Значит клиент должен прогибаться под вас ,а вы будете поступать как вам удобно... Удачи в обвинениях клиентов и не доработанной доставке с ПРАВИЛЬНЫМИ операторами!!!
Комментарий 961918
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый Антон. Мы Вас ни в чем не обвиняем. Клиент всегда прав. Поэтому приносим свои извинения за возникшее взаимное недопонимание. С уважением администрация интернет-магазина www.perfekto.ru
Уважаемый Антон. Мы Вас ни в чем не обвиняем. Клиент всегда прав. Поэтому приносим свои извинения за возникшее взаимное недопонимание. С уважением администрация интернет-магазина www.perfekto.ru
Ещё 2696 человек поставили магазину оценку, но ничего не написали о нём
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25.02.2013г. (номер заказа не был озвучен и на почту тоже письма ни какого не прислали !!!)\r\nСегодня понедельник и для успокоения я сам перезвонил в районе 15 часов ,сказали ждать!! дальше в 17 часов набираю и начинается ,номера заказа нет будем искать по фамилии ,нашли ,начяли искать по доставшикам а потом в итоге ПОЯВИЛАСЬ дата доставки на 26.02.2013г. . Как так получаеться что сначала мы выясняем ,а потом появляется дата доставки!!!!!\r\nОбычный примитивный интернет магазин ,то есть если не получается доставить в оговоренное время и дату то клиент оказавется ВИНОВАТЫМ!!! \r\nТак что при заказе на маленькую сумму могут и не привезти товар так как я думаю что в приоритете доставка на более крупнные суммы!!!","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":5,"reject":1,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"40361189":{"entity":"review","id":"40361189","isCpa":false,"recommend":false,"shopId":26709,"userId":119388855,"anonymous":0,"created":1377943674000,"averageGrade":2,"comment":"Позвонила в пятницу в 18 часов. Вежливый оператор спросила мое имя, контактный телефон и повод звонка: ванна Villeroy&Boch Oberon 180x80. Пообещала, что со мной созвонятся в течение 15 минут. Не перезвонили. Остаётся только искренне порадоваться, что у магазина такое количество звонков, что не успевают обслужить всех желающих. Жаль, что я не оказалась в их числе. (Две звезды только за приветливый настрой оператора:)","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":10,"reject":3,"total":13,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"43005284":{"entity":"review","id":"43005284","isCpa":false,"recommend":false,"shopId":26709,"userId":227685,"anonymous":0,"created":1386154859000,"averageGrade":2,"comment":"Некоторых товаров из заказа не было в наличии, хотя на сайте было указано, что все есть. Предложили доставить товары, которые якобы были в наличии, через 6 дней. От заказа отказалась.","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":2,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"50822768":{"entity":"review","id":"50822768","isCpa":false,"recommend":false,"shopId":26709,"userId":186660538,"anonymous":0,"created":1412067925000,"averageGrade":2,"comment":"Я заказывал плиту - \"Bosch Встраиваемая рабочая поверхность PPH616B21E\". На сайте было обозначено, что она в наличии. По поводу доставки - цитата с сайта: \"Доставка выполняется ежедневно с 10:00 до 19:00 часов, в воскресенье доставки нет.\" Соответственно, я надеялся на доставку в субботу (заказ делал вечером в пятницу). Однако, в субботу до обеда мне никто не отзвонился, а когда я сам позвонил в магазин подтвердить свой заказ, выяснилось следующее:\r\n1) по субботам доставки нет;\r\n2) заказанная мной плита на складе и мне ее смогут доставить только через 10 дней.\r\nВ результате пришлось срочно искать замену в другом магазине, что было успешно сделано.","pro":"Цена, теоретически - большой выбор товаров","contra":"Неверная информация на сайте о доставке и наличии товаров","type":0,"delivery":0,"deliveredBy":null,"orderId":"10004","votes":{"agree":2,"reject":1,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"52144716":{"entity":"review","id":"52144716","isCpa":false,"recommend":false,"shopId":26709,"userId":26384571,"anonymous":0,"created":1416316641000,"averageGrade":2,"comment":"Покупал душевую дверь Huppe x1/\r\nНужен был самовывоз (назначели на воскресенье, заказал в среду).\r\nЕсли вы столкнетесь с самовывозом, то встретите всю современную сущность непродуманного русского бизнеса, плюс идиотизмом в виде охраны Олимпийского, врагу не пожелаю. Стоять в очереди из машин, чтобы загрузить одну коробку, при этом машины только по одной пускают на территорию. \r\n\r\nВторой раз покупаю здесь и последний.","pro":"Цены","contra":"Самовывоз, ассортимент","type":0,"delivery":1,"deliveredBy":null,"orderId":"11211","votes":{"agree":9,"reject":5,"total":14,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"53281516":{"entity":"review","id":"53281516","isCpa":false,"recommend":false,"shopId":26709,"userId":2650621,"anonymous":0,"created":1419373619000,"averageGrade":2,"comment":"Заказывала 19 декабря 2014 раковину Gustavberg с пьедесталом. Перезвонили в понедельник 22 декабря. Подтвердили, что товар есть в наличии. Уточнили цену. Предложили первыми осуществить доставку в пятницу 26 декабря. Уточнили вопрос оплаты. В связи со сложившейся обстановкой, курсами валют сказали, что можно сделать 100 % предоплату, и тогда цена будет без изменения. Если нет, то оплату можно сделать наличными курьеру при получении заказа, но цену уточнят на день доставки. Я согласилась оплатить по факту получения товара 22 декабря. А 23 декабря получаю два письма на электронную почту о том, что заказ мой отменен без объяснения причины. Складывается мнения, что полное кидалово. Лучше не осуществлять им предоплату. Не заинтересованы в продаже товаров.","pro":"Плохой магазин","contra":"отменяют заказ без объяснения причины, рекомендуют сделать оплату предоплату в размере 100%","type":0,"delivery":0,"deliveredBy":null,"orderId":"13812 от 22.12.14","votes":{"agree":1,"reject":4,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]}},"pager":{"787912ce":{"pageNum":5,"pages":[{"num":1,"current":false},{"num":2,"current":false},{"num":3,"current":false},{"num":4,"current":false},{"num":5,"current":true}],"pageSize":10,"count":46,"total":46,"totalPageCount":5,"type":"shopReview","id":"787912ce","entity":"pager"}},"commentary":{"961650":{"text":"КЛИЕНТ ВСЕГДА ПРАВ!\r\nТак вот я был прав ,что если Я и ВАША ОПЕРАТОР (ее первые слова о доставке \"вам удобно в понедельник\") оговаривали доставку на ПОНЕДЕЛЬНИК 25 февраля ,(ЗАЧЕМ САМОМУ СЕБЕ ВРАТЬ!!!!!!) ,а у вас так получилось что не смогли доставить в оговоренное время и дату и я оказался ВИНОВАТ что у вас оказывается оговоренное дата была почему то на 26 февраля !!!\r\nА что курьер приехал так сказать в оговоренную дату ,вы сами виноваты ,я с вами в понедельник общался и заказ был отменен ,так на секундочку!!!\r\nЗначит клиент должен прогибаться под вас ,а вы будете поступать как вам удобно...\r\nУдачи в обвинениях клиентов и не доработанной доставке с ПРАВИЛЬНЫМИ операторами!!!","id":961650,"entityId":35081499,"parentId":960114,"state":"NEW","changed":false,"updateTime":1361996900000,"createTime":1362007700000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"qy9tkc846nru70nej7389xcf8w"},"entity":"commentary","canDelete":false,"isLeaf":false,"levelRootId":"/shopReviewComment/35081499"},"961918":{"text":"Уважаемый Антон.\r\n\r\nМы Вас ни в чем не обвиняем. \r\nКлиент всегда прав. Поэтому приносим свои извинения за возникшее взаимное недопонимание.\r\n\r\nС уважением администрация интернет-магазина www.perfekto.ru","id":961918,"entityId":35081499,"parentId":961650,"state":"NEW","changed":false,"updateTime":1362032646000,"createTime":1362043446000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"26709"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/35081499"},"1405163":{"text":"Спасибо за отзыв. Мы разобрались в данной ситуации. К сожалению менеджеры в тот день и вправду были очень загружены и не успевали оформлять заказы. Мы искренне надеемся, что вы обратитесь к нам снова.","id":1405163,"entityId":40361189,"state":"NEW","changed":false,"updateTime":1379318158000,"createTime":1379328958000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"26709"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/40361189"},"1646831":{"text":"Мария Дмитриевна, добрый день.\r\nНа сегодня у нас расписаны доставки на неделю вперед, не забывайте учитывать суровые реалии московского дорожного трафика в предновогодние праздники. 6 дней - это не так уж и много.\r\nБольшую часть позиций мы стараемся поддерживать в наличии на нашем центральном складе. 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