срок годности на пачке указан до октября.
Пачка за 2600 (2,5 кг) прорезана (выяснилось, когда размотали стрейч-пленку) - не уверена, безопасно ли будет давать собаке.
• Курьер приехал точно в срок
• Заказ подняли на этаж
• Курьер был вежлив
• Курьер позвонил заранее
• Товары надёжно упакованы
• Была возможность проверить товар
• Курьер был в маске
Разачарована в доставке. На сайте указана доставка 3-4 дня. В итоге прошло 4 дня, а заказ так и не передали в доставку. Если Вы не из Москвы, то расчитывайте максимально по времени.
Мне понравилось, что я нашла там средство от кошачьих меток по хорошей цене и с хорошим сроком годности. В остальном, условия бесплатной доставки +/- как и везде.
Недостатки:
Звезду я снимаю потому, что недостаточно внимательно отнеслись именно к моей просьбе привезти заказ ДО определенного времени, что вызвало некоторые неудобства.
Комментарий:
Менеджер, как обычно, пообещал как и просили, но на деле, как обычно, вышло не так. Хотя интерфейс сайта позволял выбрать именно мне нужный интервал, но ручное управление как обычно оставляет желать лучшего. Моя просьба не была выполнена, что немного усложнило жизнь вечера того дня.
Большой ассортимент. Быстрое оформление заказа и отзвонились менеджеров. Курьер немного опаздывал, но позвонил и предупредил.
Недостатки:
Очень медленное начисление бонусов за заказ. Даже через две недели после получения заказа в личном кабинете стоит статус: не оплачен и не начислены бонусы.
Комментарий:
В общем впечатление хорошее . Недочеты мелкие и легко исправимы. Ассортимент большой. Менеджеры профессионалы.
После оставления негативного отзыва, связались операторы, спросили, как могут загладить свою вину, предложили начислить баллы, согласилась. Баллы начислены! Но хотелось бы, чтобы в дальнейшем была исправлена работа курьеров, а также, операторы были в курсе наличия товаров, а не в день доставки! Меняйтесь в лучшую сторону!
Недостатки:
Операторы, о наличии товара не в курсе, курьеры, которые вечно опаздывают, причём минимум на час
Комментарий:
С конца 2019 года, отвратительная работа менеджеров и доставки! Думала может что-то изменилось, а нет! 07.08.20 сделала заказ № 407350 , оператор перезвонил, сказал доставка на 10.08, по наличию товара, оператор уточнит в понедельник! В понедельник 10.08 звонок-некоторых позиций нет, но во вторник будут, перенесли доставку на вторник 11.08, на другой адрес, время обговорили строго до 16:00! Во вторник 12:08 звонок, этих же позиций-нет! (Зачем говорить, накануне, что они будут???) Договорились на среду 12.08, обговорили строго до 16:00! Среда, время 15:30, тишина, звоню сама, оператор обещает уточнить и перезвонить! Уточняет 25 мин! (Что говорить о доставке, если оператор только уточняет столько времени) Звонит и сообщает, что курьер опоздает, минут на 40! Следом звонит курьер и сообщает про своё опоздание, это в 16:00! В итоге отказ!!!
Курьер не связался, опоздал на час, пришлось звонить, чтобы узнать статус заказа.
Комментарий:
В целом все хорошо, но если бы у меня было меньше времени, все было бы не так хорошо.
3 года назад, Москва
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