Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине PETFOOD

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NikFreeman
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Отличный магазин зоотоваров с большим выбором всего, что необходимо для вашего питомца. Касательно меня, это кошка, шотландская вислоухая) Цены приемлемые, обслуживание качественное, рекомендую.
Недостатки:
В целом не встречал
Комментарий:
Доставка бесплатная, что радует.
2 года назад, Барнаул
Комментарий 150709532
PETFOOD
Ответ официального представителя магазина
Спасибо за ваш отзыв. Рады, что вы остались довольны.
Спасибо за ваш отзыв. Рады, что вы остались довольны.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Пунктуальность, вежливость
Комментарий:
Давно заказываю в Pet Food, всегда довольна, оперативны, пунктуальны, вежливы. Надёжный магазин
Изменить2 года назад, Москва
Комментарий 150695761
PETFOOD
Ответ официального представителя магазина
Благодарим вас за отзыв.
Благодарим вас за отзыв.
Ильсаф К.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Цены, большой ассортимент товаров
Недостатки:
Не выявлено
Комментарий:
Заказывал в этом магазине корм и спрей от клещей для своего кота. Практически сразу позвонили для подтверждения покупки, заказ доставили сравнительно быстро. Товары были хорошо упакованы, со сроками годности тоже всё в порядке. Рекомендую.
2 года назад, Москва
Комментарий 150692408
PETFOOD
Ответ официального представителя магазина
Ильсаф, благодарим вас за отзыв и высокую оценку.
Ильсаф, благодарим вас за отзыв и высокую оценку.
Александр
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Крайне вежливые сотрудники и хорошая обратная связь даже по спорным вопросам
Недостатки:
Возможны ситуации с отсутствием той или иной позиции на складе, тем не менее, сотрудники стараются урегулировать возникающие затруднения.
Комментарий:
В целом, хороший магазин с достаточно большим ассортиментом и быстрой доставкой.
2 года назад, Москва
Комментарий 150669577
PETFOOD
Ответ официального представителя магазина
Александр, благодарим за ваш отзыв.
Александр, благодарим за ваш отзыв.
Светлана Букреева
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Мой терьерчик готов есть нескончаемо роял канин для его породы именно из этого магазина. Постоянно ему закупаю по 15 кг, доносят прямо до двери, оплачиваю наличкой, так дешевле чуток. Плюс постоянные бонусы из-за долгого сотрудничества дают выгоду и ощутимую.
2 года назад, Москва
Комментарий 150666562
PETFOOD
Ответ официального представителя магазина
Светлана, благодарим за ваш отзыв. Рады, что вы остались довольны.
Светлана, благодарим за ваш отзыв. Рады, что вы остались довольны.
Анастасия
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Корм в наличии
Недостатки:
срок годности на пачке указан до октября. Пачка за 2600 (2,5 кг) прорезана (выяснилось, когда размотали стрейч-пленку) - не уверена, безопасно ли будет давать собаке.
2 года назад, Москва
Комментарий 150666244
PETFOOD
Ответ официального представителя магазина
Анастасия, уточните пожалуйста номер вашего заказа для выяснения обстоятельств и решения данного вопроса.
Анастасия, уточните пожалуйста номер вашего заказа для выяснения обстоятельств и решения данного вопроса.
Антон Иванов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нету
Недостатки:
Менеджер сказала срок годности, всех доставляемых кормов минимум год, привезли 7кг корма брит для кошки, до сентября 2022 года, и говорят почему вы не вскрывали,и не проверили, да потому, что не было необходимости, сказали год, год меня устроил бы, с возвратом фиг знает, что сказали, что в течении 2 дней только рассмотрят жалобу, деньги через 10 только вернут, отношение к клиентам нулевое, ничем не хотят помочь и придётся только ждать непонятно сколько. Не советую этот магазин никому, корм стоил 7100р с датой в 4 месяца, вот так вот
Комментарий:
Ужасный магазин
2 года назад, Санкт-Петербург
Комментарий 150664717
PETFOOD
Ответ официального представителя магазина
Антон, приносим извинения за доставленные неудобства. Мы работаем над улучшением качества сервиса и обязательно примем во внимание ваши замечания. Видим, что вам уже направлен номер накладной, по которой вы сможете за наш счет вернуть товар. Как только товар к нам вернется, в течение 7-ми рабочих дней вам вернутся денежные средства на р/сч.
Антон, приносим извинения за доставленные неудобства. Мы работаем над улучшением качества сервиса и обязательно примем во внимание ваши замечания. Видим, что вам уже направлен номер накладной, по которой вы сможете за наш счет вернуть товар. Как только товар к нам вернется, в течение 7-ми рабочих дней вам вернутся денежные средства на р/сч.
Наталья Мадзик
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ничего. Совсем
Недостатки:
Товар так и не доставили. 2 дня ожидания..Заказ 94105.. Полный бардак!!!!Во второй день ожидания пообещали какие то 100 баллов. Неужели кто то будет играть в эту рулетку???? Куда их применить в этой безответственной конторе????
Комментарий:
Никому не рекомендую
2 года назад, Павловский Посад
Комментарий 150664485
PETFOOD
Ответ официального представителя магазина
Наталья, приносим извинения за доставленные неудобства. Мы работаем над улучшением качества сервиса и обязательно примем во внимание ваши замечания. В данном случает нас подвели наши партнеры - транспортная компания, где произошел технический сбой.
Наталья, приносим извинения за доставленные неудобства. Мы работаем над улучшением качества сервиса и обязательно примем во внимание ваши замечания. В данном случает нас подвели наши партнеры - транспортная компания, где произошел технический сбой.
Галина Ф.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
их нет
Недостатки:
Оформила заказ №93296 от 22 марта на бравекто 2 шт по привлекательной цене, сразу оплатила с доставкой почтой. Спустя неделю по трек номеру увидела, что номер присвоен, но товар почтой не принят, по тел выяснилось что упаковка была повреждена и заказ вернули. Мне никто не позвонил. не сообщил. В течение еще недели я пыталась выяснить, что с заказом. Звонила всегда сама, менеджеры сообщали, что узнают и перезвонят, но ни разу не перезванивали. Я написала письмо на order@petfood.ru, написала в чате на сайте. И 6 апреля я вновь не дождавшись, что мне перезвонят, дозвонилась и попросила сделать возврат ДС. Из всего этого, отношение к клиенту ужасное, складывается впечатление, что это мошенники. В нормальном магазине предложили бы хотя бы купить товар по другой цене, если он у вас закончился по аукционной.
2 года назад, Москва
Комментарий 150664262
PETFOOD
Ответ официального представителя магазина
Галина, приносим извинения за доставленные неудобства. Мы работаем над улучшением качества сервиса и обязательно примем во внимание ваши замечания.
Галина, приносим извинения за доставленные неудобства. Мы работаем над улучшением качества сервиса и обязательно примем во внимание ваши замечания.
Сергей Фроликов
7
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Много лет покупаю в магазине PETFOOD, наряду с ещё парой мест. Цены на товары сопоставимы с теми магазинами, а на некоторые нужные мне позиции даже ниже (это важно, когда у тебя 2 собаки и 3 кошки). Хороший ассортимент, оперативность обслуживания, пунктуальность, качество доставки в норме (или "на высоте" - напишу в комментарии ниже). Очень нравятся баллы, которые начисляются за каждый заказ для оплаты последующих.
Недостатки:
При нынешнем покупательном буме однажды перенесли доставку (но своевременно позвонили, извинились, сославшись на нехватку курьеров). Последнее время цены везде "скачут - подскакивают", ничего не поделаешь...
Комментарий:
Вот такой "штрих к портрету": Когда мне привезли два мешка кошачьего древесного наполнителя Хоумкэт по 20 кг (ЗАКАЗ №92272, ещё в нём заказала ошейники для собак от блох и клещей по хорошей цене), дополнительно надёжно упакованного в целофан, я обрадовалась, поскольку на асфальте было грязное снежное месиво, а мешки тяжёлые и их трудно не поставить на дорогу при разгрузке. А древесный наполнитель быстро впитывает влагу и её испарения. Я уже привыкла, что, если покупаю в другом месте, где дополнительно не пакуют, то на дне мешков много трухи, а тут - всё осталось целёхонько!! Наполнитель - вещь не дешёвая, особенно сейчас, поэтому такая ПРЕДУПРЕДИТЕЛЬНОСТЬ важна для экономии.
2 года назад, Москва
Комментарий 150639540
PETFOOD
Ответ официального представителя магазина
Сергей и Наталья, благодарим за ваш отзыв и высокую оценку нашей работы.
Сергей и Наталья, благодарим за ваш отзыв и высокую оценку нашей работы.
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Доставка всегда в срок, но бесплатная только при заказе на определенную сумму.","pro":"Ассортимент, цены, обслуживание","contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":"97213","votes":{"agree":0,"reject":1,"total":1},"photos":[],"videos":[],"region":{"entity":"region","name":"Ставрополь"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"160393671":{"entity":"review","id":"160393671","isCpa":false,"recommend":true,"shopId":179614,"userId":1545758534,"anonymous":0,"created":1653614017243,"averageGrade":5,"comment":"У моего кота аллергия и не все виды корма ему подходят, но в этом магазине нашла оптимальный для него вариант и постоянно заказываю, привозят быстро, проблем нет. Кот довольный и здоровый. Система накопительный скидок позволяет неплохо сэкономить, поэтому я тоже довольна.","pro":"В первую очередь нравится удобство заказа, потом уже качество, а затем остальное: доставка, общение с менеджером, частые скидки.","contra":"Нет серьёзных.","type":0,"delivery":0,"deliveredBy":null,"orderId":"97702","votes":{"agree":0,"reject":1,"total":1},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"160661604":{"entity":"review","id":"160661604","isCpa":false,"recommend":false,"shopId":179614,"userId":284946487,"anonymous":0,"created":1653928969243,"averageGrade":1,"comment":"Потеря времени и денег!","pro":"Нет","contra":"Оплатит товар на 10т.р, но его так и не привезли!","type":0,"delivery":1,"deliveredBy":null,"orderId":"110518932","votes":{"agree":0,"reject":1,"total":1},"photos":[],"videos":[],"region":{"entity":"region","name":"Астрахань"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"160889409":{"entity":"review","id":"160889409","isCpa":false,"recommend":true,"shopId":179614,"userId":85402461,"anonymous":0,"created":1654197208181,"averageGrade":5,"comment":"Для меня магазин удобен большим выбором товаров, для каждого животного можно что-то подобрать, будь то корм, игрушки, переноски, шлейки и даже ветеринарные лекарства. Так что можно всё купить в одном месте. Так же нравится быстрая доставка, обычно в течении дня всё привозят. Доставка бесплатная. Также есть кэшбэк.","pro":"Большой выбор, бесплатная доставка, цены,","contra":"Пока всё устраивает","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":0,"total":1},"photos":[],"videos":[],"region":{"entity":"region","name":"Макеевка"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"161129928":{"entity":"review","id":"161129928","isCpa":false,"recommend":true,"shopId":179614,"anonymous":1,"created":1654505045142,"averageGrade":5,"comment":"Я достаточно давно являюсь клиентом PETFOOD. Мне очень нравится этот магазин, здесь широкий ассортимент и низкие цены, поэтому мне намного выгоднее и удобнее закупаться здесь, чем в обычных зоомагазиннах. 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