Добрый день! В заказе велосипед Stinger grafite le 29" 18".Приехал Stinger grafite le 27" 18".Даже на коробке написано колеса 27".В чем проблема, почему везем заказ оплаченный заранее, зная, что он не соответствует. Звонка не от кого не было, что товар не соответствует. Просьба сделать бонус, возврат на заказ, который я забрал, т. к. буду покупать самостоятельно колеса 29".(Можете связаться с продавцом).Если будет найден компромисс, оценку изменю соответственно, чтобы NPS -был достойный.
Роман, добрый день! Ошибка была допущена Яндексом в карточке товара. Вы можете вернуть товар, и мы обязательно сделаем вам скидку на аналогичный велосипед с 29 колесами, который вы выберете. У нас нет способа связи с вами, а Яндекс не дает телефоны своих клиентов. Свяжитесь с нами, чтобы решить этот вопрос.
Роман, добрый день! Ошибка была допущена Яндексом в карточке товара. Вы можете вернуть товар, и мы обязательно сделаем вам скидку на аналогичный велосипед с 29 колесами, который вы выберете. У нас нет способа связи с вами, а Яндекс не дает телефоны своих клиентов. Свяжитесь с нами, чтобы решить этот вопрос.
велосипед либо ранее использовался, либо гнил на складе в ненадлежащих условиях: ржавые винты и иные детали креплений, облупившая краска, на руле краска и вовсе в разводах, пакеты с доп деталями просто завязаны в узел. да и сам ведосипед упакован отвратительно - просто брошен в драную коробку.
заказывал сыну на день рождения в подарок - благодарю* продавца, "ат душы".
Менеджер интернет-магазина косноязычный хамоватый тип.
Ну невозможно слушать что он пытается говорить. Зачем сажать на звонки человека без минимальной культуры речи и нормальной дикции ???
Комментарий:
Цены норм, качество обслуживание - отвратительное. В рамках такого огромного выбора магазинов - такое отношение к клиенту недопустимо.
Без проблем заказала велосипед в другом магазине по той же цене, зато с доставкой до двери, доброжелательным отношением и вежливым персоналом
Добрый день, Елена!
Приносим свои извинения за доставленные неудобства! Сообщите, пожалуйста, детали: номер заказа (если он был), во сколько звонили, чем интересовались. Любые подробности. Можно здесь или на smm@pro-bike.ru. Мы очень хотим разобраться и дать обратную связь. Спасибо!
С уважением, команда Про-Байк.
Добрый день, Елена!
Приносим свои извинения за доставленные неудобства! Сообщите, пожалуйста, детали: номер заказа (если он был), во сколько звонили, чем интересовались. Любые подробности. Можно здесь или на smm@pro-bike.ru. Мы очень хотим разобраться и дать обратную связь. Спасибо!
С уважением, команда Про-Байк.
Читать дальше
Максим Титаренко
1
Отзыв не учитывается в рейтинге магазина
Недостатки:
Получил на день рождения в январе подарочную карту магазина pro-bike. Разумеется, на самой карте нет никаких сведений об условиях использования. Летом решил воспользоваться подарком. В магазине сообщили, что действует она всего лишь 3 месяца (!!!). Странно, что не 3 дня. На основании какой нормы права господа из Pro-bike решают по истечении 3 месяцев просто присвоить себе ваши деньги, не ясно. Короче, обман покупателей.
Комментарий:
Ассортимент товара как после цунами. Ряда позиций, таких как седла или велокомпьютеры, нет в принципе. То есть ни одного. Ребята, как вы вообще еще существуете с таким отношением к покупателю? Видимо только на подарочных картах пока держитесь, которые доверчивые покупатели не успевают отоварить.
Добрый день, Максим!
Не могли бы вы, пожалуйста, сообщить номер сертификата? Можно здесь или на smm@pro-bike.ru. Мы обязательно проверим и дадим обратную связь. Спасибо!
С уважением, команда Про-Байк.
Добрый день, Максим!
Не могли бы вы, пожалуйста, сообщить номер сертификата? Можно здесь или на smm@pro-bike.ru. Мы обязательно проверим и дадим обратную связь. Спасибо!
С уважением, команда Про-Байк.
"Про-байк", уже дали обратную связь. Подарочную карту отоварят за пределами 3-месячного срока. Спасибо.
"Про-байк", уже дали обратную связь. Подарочную карту отоварят за пределами 3-месячного срока. Спасибо.
Читать дальше
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