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ЯндексЯндекс
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Отзывы о магазине PROSTOTEPLO.RU

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Alexander I.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстрый дозвон
Недостатки:
Цена не соответствует объявленной. В результате выходит дороже, чем в других магазинах.
Комментарий:
Внимание- на сайте есть баннер «попросить скидку». Скидку дают, но на словах. В день, объявленный к доставке, звонят- товара нет, будет через неделю, и на 20% дороже (доллар/шмоллар, торгуем уже по себестоимости и всё такое). Ок. Привозят товар. Да, дороже, но в чеке и обещанная скидка отражена. А доставщик берёт полную стоимость («там разберутся- разницу вернут»). В результате прислали не разницу, а новый чек- уже без скидки. («скидка будет при след.покупке, всего доброго»). И я решил глянуть на других сайтах- и почти везде мог купить и раньше, и дешевле. В общем, я поторопился, и попал на развод, как на «горбушке» 90-х.
4 года назад, Москва
Комментарий 102933058
Логотип PROSTOTEPLO.RU
PROSTOTEPLO.RU
Ответ официального представителя магазина
Александр, добрый день! Нам очень неприятно получить такую низкую оценку. Мы приносим извинения, что не оправдали Ваши ожидания! Давайте попробуем разобраться в данной ситуации. Для этого нам нужен номер Вашего заказа. Очень странно, что Вы его не указали при написании отзыва - было бы проще. Мы действительно даём скидки на товар тогда, когда это экономически возможно - в 90 случаев из 100. А ситуация в мире, к нашему огромному сожалению, снижает эту вероятность в данный момент. Очень просим Вас указать номер заказа и мы обязательно разберемся в ситуации и вернёмся с обратной связью. С Уважением коллектив "ПростоТепло.ру"
Александр, добрый день! Нам очень неприятно получить такую низкую оценку. Мы приносим извинения, что не оправдали Ваши ожидания! Давайте попробуем разобраться в данной ситуации. Для этого нам нужен номер Вашего заказа. Очень странно, что Вы его не указали при написании отзыва - было бы проще. Мы действительно даём скидки на товар тогда, когда это экономически возможно - в 90 случаев из 100. А ситуация в мире, к нашему огромному сожалению, снижает эту вероятность в данный момент. Очень просим Вас указать номер заказа и мы обязательно разберемся в ситуации и вернёмся с обратной связью. С Уважением коллектив "ПростоТепло.ру"
Александр К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Долго везли. Кормили все "завтраками"
4 года назад, Москва
Комментарий 102181094
Логотип PROSTOTEPLO.RU
PROSTOTEPLO.RU
Ответ официального представителя магазина
Александр, добрый день! Да, этот заказ стал для нас испытанием на прочность :( Наш новый сотрудник допустил несколько шибок при обработке Вашего заказа. И это полностью вина нашей компании. Нам очень жаль, что мы доставили товары позже изначально обещанных сроков. Приносим свои извинения. Если у Вас появится потребность в других товарах с нашего сайта, пожалуйста, обращайтесь - дайте нам второй шанс. С Уважением коллектив "ПростоТепло.ру
Александр, добрый день! Да, этот заказ стал для нас испытанием на прочность :( Наш новый сотрудник допустил несколько шибок при обработке Вашего заказа. И это полностью вина нашей компании. Нам очень жаль, что мы доставили товары позже изначально обещанных сроков. Приносим свои извинения. Если у Вас появится потребность в других товарах с нашего сайта, пожалуйста, обращайтесь - дайте нам второй шанс. С Уважением коллектив "ПростоТепло.ру
anna s.
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
На сайте есть, в наличии нет.
4 года назад, Москва
Комментарий 102049668
Логотип PROSTOTEPLO.RU
PROSTOTEPLO.RU
Ответ официального представителя магазина
Анна, нам остаётся только извиниться еще раз за наш промах со сроками доставки. Нам искренне жаль, что мы Вас подвели. Надежда остаётся только на то, что Вы дадите нам второй шанс и отправите свой список потребностей в товарах для ремонта, как мы и обсудили по телефону. С нетерпением ждём его и сделаем всё, чтобы Вас порадовать. С Уважением коллектив "ПростоТепло.ру"
Анна, нам остаётся только извиниться еще раз за наш промах со сроками доставки. Нам искренне жаль, что мы Вас подвели. Надежда остаётся только на то, что Вы дадите нам второй шанс и отправите свой список потребностей в товарах для ремонта, как мы и обсудили по телефону. С нетерпением ждём его и сделаем всё, чтобы Вас порадовать. С Уважением коллектив "ПростоТепло.ру"
Алексей П.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Относительно быстро связались, подтвердили наличие кондиционера и согласовали дату доставки.
Недостатки:
Через день перезвонили, уточнили, что кондиционер в наличии внезапно только один, на складе, и под чьим-то резервом - мне не привезут.
Комментарий:
Операторы вежливые, предложили альтернативу моему заказу. Впрочем, указывать на сайте наличие товара при его фактическом отсутствии - неприемлемо. Доставка и назначенный на следующий день монтаж - сорвались.
5 лет назад, Москва
Евгений С.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстро ответили
Недостатки:
Под заказ 60 дней , не очень понятно зачем вывешивать в маркет магазин , если товара нет в стране
7 лет назад, Москва
Комментарий 5493446
Логотип PROSTOTEPLO.RU
PROSTOTEPLO.RU
Ответ официального представителя магазина
Добрый день, Евгений. Спасибо за Ваше мнение. Согласитесь, то, что запрашиваемого Вами товара не оказалось в наличии, не характеризует наш интернет-магазин с плохой стороны. Нам понятно Ваше недовольство, но статус по данному товару стоял "Под заказ", а по правилам Яндекс Маркета этот статус должны иметь все товары, которых нет в наличии, но которые могут быть доставлены Покупателю в срок до 60 дней. Мы всегда стараемся отражать наиболее актуальную информацию по наличию товаров на сайте, а также выполнять свои обещания перед Покупателями. Жаль, что мы не смогли Вам предложить альтернативный вариант из наличия. Будем рады Вашим новым заказам. С уважением, "ПростоТепло"
Добрый день, Евгений. Спасибо за Ваше мнение. Согласитесь, то, что запрашиваемого Вами товара не оказалось в наличии, не характеризует наш интернет-магазин с плохой стороны. Нам понятно Ваше недовольство, но статус по данному товару стоял "Под заказ", а по правилам Яндекс Маркета этот статус должны иметь все товары, которых нет в наличии, но которые могут быть доставлены Покупателю в срок до 60 дней. Мы всегда стараемся отражать наиболее актуальную информацию по наличию товаров на сайте, а также выполнять свои обещания перед Покупателями. Жаль, что мы не смогли Вам предложить альтернативный вариант из наличия. Будем рады Вашим новым заказам. С уважением, "ПростоТепло"
Раща я
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
оказывается у них сезонность и летом обогреватели купить нельзя.Ждите сентября было сказано.Хотя на сайте указано "в наличии" Время потрачено в пустую
7 лет назад, Химки
Ещё 1717 человек поставили магазину оценку, но ничего не написали о нём
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