Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине PULT.ru

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Обложки винила / Владислав
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Быстрая доставка, бесплатная курьерская доставка по городу
Недостатки:
навязывание доп. товаров по телефону
Комментарий:
Покупал проигрыватель винила по акции. Менеджер созвонился и сообщил о наличии на складе, поставил в резерв. Доставка со склада заняла меньше недели. После этого, ещё 3 дня ждал курьерскую доставку до дома. Оплата курьеру наличкой или через терминал - очень удобно и в случае чего можно отказаться от товара. (например, если на коробке есть очевидные повреждения). В моём случае, всё было идеально новое. В целом, я остался доволен. Минус звезда за позицию компании с навязыванием (впариванием) доп. товаров по телефону во время созвона. Понимаю, что это не относится к конкретному сотруднику, поскольку он всё же действует от лица Компании. Но мне было неприятно, когда сотрудник начал втюхивать допы, которые в момент разговора мне были не нужны и я не могу в этот момент быстро сориентироваться, что именно мне предлагают - залежалый товар продающийся с наценкой в 300% или действительно что-то интересное (на то и расчёт во всех подобных схемах).
Год назад, Новосибирск
Комментарий 150962327
Логотип PULT.ru
PULT.ru
Ответ официального представителя магазина
Добрый день! Сергей, благодарим Вас за отзыв о нашей работе. Ваши замечания будут переданы в соответствующий отдел. Приносим извинения за доставленные неудобства. Спасибо, что помогаете нам стать лучше! С уважением, коллектив магазина Пульт.Ру!
Добрый день! Сергей, благодарим Вас за отзыв о нашей работе. Ваши замечания будут переданы в соответствующий отдел. Приносим извинения за доставленные неудобства. Спасибо, что помогаете нам стать лучше! С уважением, коллектив магазина Пульт.Ру!
Клиент
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Контактность персонала и наличие.
Недостатки:
Отсутствие каких либо скидок, ограниченный ассортимент.
Комментарий:
Крайне разочаровало, отношение к клиентам, компания в одностороннем порядке лишает клиентов стандартных скидок, без пояснений при этом не забывает поднимать цены. В сегодняшних условиях главное не подаваться панике, а сиюминутные поиски выгоды в условиях кризиса, могут отвратить даже старых клиентов, а привлечение новых клиентов в условиях сего дня - очень большой вопрос.
2 года назад, Москва
Комментарий 150590396
Логотип PULT.ru
PULT.ru
Ответ официального представителя магазина
Добрый день! Для объективной оценки проблемы, сообщите, пожалуйста, номер заказа. С Уважением, коллектив магазина Пульт.Ру!
Добрый день! Для объективной оценки проблемы, сообщите, пожалуйста, номер заказа. С Уважением, коллектив магазина Пульт.Ру!
Alex Sch
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Ассортимент и цены.
Недостатки:
Не всегда товар на самом деле есть в наличии. На фоне увеличения цен на всё и вся в феврале-марте 2022 года произошел казус. Заказал товар по акции 27 февраля, а когда товар был доставлен в НН, то позвонил менеджер и сказал, что цена изменилась (акционная скидка пропала). Но в итоге после споров и письма директору, все же отгрузили товар по цене на момент оформления заказа.
Комментарий:
27.02.2022 заказал аудиоинтерфейс по цене со скидкой 13990. По поступлению заказа на склад в Нижнем Новгороде 02.02.2022 позвонил менеджер и сказал, что по этой цене отгрузить не можем, цена изменилась. Сказал, что руководство магазина запретило продавать по старым ценам и отгружать можно только по новым. Новая цена 17490. От покупки отказался. Написал письмо директору (по форме на сайте) с требованием отгрузить товар по цене на момент заключения сделки (оформления заказа. Вечером того же дня перезвонил менеджер и сказал, что отгрузят. Товар в итоге забрал по правильной цене. По правилам дистанционной торговли интернет-магазины обязаны отгружать товар по цене на момент оформления заказа. Ранее в декабре 21г. пытался купить товар, который был "в наличии". Сделал заказ - перезвонили, сказали, что товар будет только в марте и цена может измениться. Отказался.
2 года назад, Нижний Новгород
Комментарий 150590356
Логотип PULT.ru
PULT.ru
Ответ официального представителя магазина
Добрый день! Алексей, мы обязательно проведем проверку на основании информации, полученной от Вас и свяжемся с Вами в ближайшее время. С уважением, коллектив Пульт.ру!
Добрый день! Алексей, мы обязательно проведем проверку на основании информации, полученной от Вас и свяжемся с Вами в ближайшее время. С уважением, коллектив Пульт.ру!
Сергей М.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Вежливые сотрудники, хороший технический специалист, все подсказал и рассказал.
Недостатки:
Приехал на товаром заранее его заказав, и на месте его не оказалось в наличии. К счастью был такой же товар заказанный другим человеком, который за ним не пришел.
Комментарий:
В целом хороший магазин, планирую брать там еще.
2 года назад, Москва
Комментарий 150479503
Логотип PULT.ru
PULT.ru
Ответ официального представителя магазина
Добрый день! Сергей, благодарим Вас за отзыв о нашей работе. Ваши замечания будут переданы в соответствующий отдел. Приносим извинения за доставленные неудобства. Спасибо, что помогаете нам стать лучше! С уважением, коллектив магазина Пульт.Ру!
Добрый день! Сергей, благодарим Вас за отзыв о нашей работе. Ваши замечания будут переданы в соответствующий отдел. Приносим извинения за доставленные неудобства. Спасибо, что помогаете нам стать лучше! С уважением, коллектив магазина Пульт.Ру!
Аня Л.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
1. Хороший ассортимент товаров. Бывают позиции, недоступные в других магазинах. 2. Неплохие, часто очень хорошие цены.
Недостатки:
1. Информация о товарах на сайте не всегда соответствует реальному ассортименту. Оборудование со статусом "в наличии" очень даже может отсутствовать даже на центральном складе. 2. Нелегко побудить магазин на разговор. На сайте висит почта, на нее можно отправить заявку - но просмотрят ее только после того, как дозвонишься до магазина и спросишь: вот писали вам позавчера, дошло письмо? 3. Часто задерживают доставку с центрального склада. Вообще медленно очень все, если товар не в наличии в Екб. 4. Если уже после покупки потребовалась документация на товар - сертификат, декларация, копии закрывающих - добывать будешь не меньше месяца. Последний запрошенный сертификат так и не выслали.
Комментарий:
Цена очень многое искупает. Если спешить некуда, заказывать в магазине можно, неплохой шанс, что выйдет выгодно. Но срочные заказы - это не для Пульта.
2 года назад, Екатеринбург
Комментарий 150461012
Логотип PULT.ru
PULT.ru
Ответ официального представителя магазина
Анастасия, спасибо за обратную связь. Мы обязательно проведем проверку на основании информации, полученной от Вас и свяжемся с Вами в ближайшее время. С уважением, коллектив Пульт.ру!
Анастасия, спасибо за обратную связь. Мы обязательно проведем проверку на основании информации, полученной от Вас и свяжемся с Вами в ближайшее время. С уважением, коллектив Пульт.ру!
Комментарий 150539894
PULT.ru, спустя две недели не очень верю в Ваши слова, однако сохраняю надежду на некоторый результат.
PULT.ru, спустя две недели не очень верю в Ваши слова, однако сохраняю надежду на некоторый результат.
Ольга Л.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
В целом хороших впечатлений больше. В частности - от посещения магазинов и общения с консультантами.
Недостатки:
Консультант в чате отказался давать рекомендации в выборе, ссылаясь на наличие личного менеджера. Не думаю что это верная политика, учитывая то, что звонок по телефону иногда может быть просто не возможен/удобен. На ответ что это сейчас не удобно - прекратил общение. Доставка - из восьми заказов, один переносили на другую дату в самый последний момент, второй привезли позже указанного интервала, а третий - не смогли довезти за неделю до собственного магазина - заказ сначала задержался по срокам, а потом разъехался по разным магазинам частями.
2 года назад, Москва
Комментарий 150290733
Логотип PULT.ru
PULT.ru
Ответ официального представителя магазина
Добрый день! Ольга, для скорейшего решения Вашего вопроса просьба уточнить номер заказа. С уважением, коллектив Пульт.ру!
Добрый день! Ольга, для скорейшего решения Вашего вопроса просьба уточнить номер заказа. С уважением, коллектив Пульт.ру!
Илья Мосин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Исключительно вежливый персонал, внимательное отношение к клиентам. Поддержка отвечает очень быстро.
Недостатки:
Если переплатите на сайте, возврат средств может занять больше времени, чем хотелось бы.
Комментарий:
Заказывал студийные мониторы. После оплаты на сайте выяснилось, что нужной модели нет в наличии, однако, мне помогли подобрать похожую модель за ту же стоимость (!), а также сделали скидку. Фактически магазин теперь должен был вернуть мне часть уплаченных средств в размере этой скидки. И если сам заказ доставили практически сразу, то на возврат средств у магазина ушло более трёх недель. Как оказалось, для этого нужно писать заявление на имя генерального директора магазина. Затем пришлось отправлять им реквизиты банка, хотя другие магазины, по личному опыту, просто присылают деньги на банковскую карту, с которой была совершена покупка. Искреннюю благодарность хочу выразить менеджеру за то, что он провёл меня буквально за руку через этот запутанный процесс, а также отстаивал мои интересы в отделе бухгалтерии. (К сожалению, по правилам маркета не могу написать имя). Ставлю магазину червёрку за его участливое отношение, ну и за то, что изначально инициатива вернуть мне часть денег в виде скидки исходила, в общем, от самого магазина.
2 года назад, Химки
Комментарий 150063042
Логотип PULT.ru
PULT.ru
Ответ официального представителя магазина
Добрый день, Илья! Благодарим Вас за отзыв о нашей работе и высокую оценку. Спасибо, что помогаете нам стать лучше! Ждем Вас снова! С уважением, коллектив магазина Пульт.Ру
Добрый день, Илья! Благодарим Вас за отзыв о нашей работе и высокую оценку. Спасибо, что помогаете нам стать лучше! Ждем Вас снова! С уважением, коллектив магазина Пульт.Ру
Андрей Ч.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Недостатки:
Одно крепление решетки на сабвуфер было сломано
Комментарий:
Предложили вернуть и отдать на экспертизу, из-за чего сломалось крепление
2 года назад, Новокузнецк
Комментарий 106018357
Логотип PULT.ru
PULT.ru
Ответ официального представителя магазина
Добрый день! Андрей, для скорейшего решения Вашего вопроса просьба уточнить номер заказа. С уважением, коллектив Пульт.ру!
Добрый день! Андрей, для скорейшего решения Вашего вопроса просьба уточнить номер заказа. С уважением, коллектив Пульт.ру!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Довольно приличный выбор усилителей, акустики и тд, есть поддержка экспертов, есть возможность прослушать звук.
Недостатки:
всё же цены нередко выше чем у конкурентов.
Изменить2 года назад, Ростов-на-Дону
Комментарий 105985488
Логотип PULT.ru
PULT.ru
Ответ официального представителя магазина
Добрый день! Cпасибо за Ваш отзыв о нашей работе! Нам очень приятно, что Вам все понравилось, надеемся увидеть Вас еще раз в нашем магазине! С уважением, коллектив Пульт.ру
Добрый день! Cпасибо за Ваш отзыв о нашей работе! Нам очень приятно, что Вам все понравилось, надеемся увидеть Вас еще раз в нашем магазине! С уважением, коллектив Пульт.ру
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Хорошие цены, скидки и акции...
Недостатки:
В сравнении с Аудиоманией - отправка в регионы хуже. Товар вроде есть на складе, а отправка занимает несколько дней. Когда с нетерпением ждёшь чего-то, это немного не приятно.
Комментарий:
Сегодня (13.11.2021) попытался оплатить счёт картой Халва. Высветилось сообщение: "оплата заемными средствами недоступна". Раньше такого не было. В интернете прочитал, что возможно это из-за того, что "партнером не были своевременно предоставлены данные терминала". В банк я уже написал. Проверьте, пожалуйста, со своей стороны. В остальном всё хорошо.
Изменить2 года назад, Пенза
Комментарий 105915736
Логотип PULT.ru
PULT.ru
Ответ официального представителя магазина
Добрый день! Для скорейшего решения Вашего вопроса просьба уточнить номер заказа. С уважением, коллектив Пульт.ру!
Добрый день! Для скорейшего решения Вашего вопроса просьба уточнить номер заказа. С уважением, коллектив Пульт.ру!
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