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ЯндексЯндекс
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Отзывы о магазине Разнообразие

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Геля
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Заказ быстро обработали и в срок доставили
Недостатки:
Сделала заказ на данном сайте, приобрела пылесос ручной. Через 2 недели он перестал работать. Связалась с магазином для решения данного вопроса, на что мне было предложено написать заявку на сайте магазина. На мою просьбу оформить заявку онлайн по телефону мне отказали. Оформила заявку на сайте и ожидаю больше недели ответа, пришлось опять же звонить самой и узнавать как продвигается рассмотрение моей заявки. Телефон отдела с рекламациями не предоставляют, можно поговорить только с оператором, который толком ничего не знает и отвечает шаблонными фразами: "оставьте заявку", "связи с другими отделами нет", "ожидайте, с вами свяжутся". Пишешь и общаешься с пустотой. На данный момент вопрос не решен и ответа от них нет.
Комментарий:
Если не хотите усложнить себе жизнь, не заказывайте в данном магазине!
5 лет назад, Москва
Комментарий 101911023
Разнообразие
Ответ официального представителя магазина
Здравствуйте Геля! Отдел продаж не имеет отношения к рекламации, на сайте указан номер телефона и почта отдела претензий. Заявки все без исключения обрабатываются. Вы также должны понимать, что товар был в эксплуатации и сломался, соответственно возврат или обмен строго после заключения СЦ. Можете через наш отдел это сделать или самостоятельно обратиться в СЦ производителя.
Здравствуйте Геля! Отдел продаж не имеет отношения к рекламации, на сайте указан номер телефона и почта отдела претензий. Заявки все без исключения обрабатываются. Вы также должны понимать, что товар был в эксплуатации и сломался, соответственно возврат или обмен строго после заключения СЦ. Можете через наш отдел это сделать или самостоятельно обратиться в СЦ производителя.
Комментарий 101911563
Ответного письма я так и не получила от васи со мной никто не связался! Вы продали не качественный товар, соответственно прошу провести экспертизу в СЦ! и дать заключение.
Ответного письма я так и не получила от васи со мной никто не связался! Вы продали не качественный товар, соответственно прошу провести экспертизу в СЦ! и дать заключение.
Юлия В.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Заказала беспроводную акустику, менеджер позвонил оперативно, т.к. заказывала вечером, перезвонили мне на следующий день.
Недостатки:
При разговоре с менеджером, сказала конкретно, мне нужно чтобы хорошо ловило радио и возможность прослушивания через обычную флэшку, меня заверили что все так и есть. По факту оказалось иначе, забрала колонку вечером, решила проверить её в работе, как оказалось, USB порта для обычной флэшки нет, и радио не ловит практически ничего, а если что-то и поймало, то слушать вообще не возможно, одно шипение. Связалась на следующий день утром с магазином и попросила вернуть, т.к. товар не соответствует характеристикам, на что мне прислали письмо, извините, товар не принимается, пользуйтесь тем, что есть. Простыми словами, послали меня куда подальше. Никому не советую данный магазин, те кто уверен в своём товаре и дорожит репутацией, не будут так делать. Ну а мне придётся покупать новую колонку с радио и USB портом, но уже в другом месте.
Комментарий:
Не ведитесь на этот лохотрон, я так понимаю, в этом маназине лишь слить товар и не важно какого он качества.
5 лет назад, Москва
Комментарий 101913577
Разнообразие
Ответ официального представителя магазина
Здравствуйте Юлия! Никто Вам не отказывал в возврате денег или отмене товара. Если действительно товар не соответствует заявленным характеристикам или брак привозите его к нам. Но мы вернем деньги только на основании Акта СЦ.
Здравствуйте Юлия! Никто Вам не отказывал в возврате денег или отмене товара. Если действительно товар не соответствует заявленным характеристикам или брак привозите его к нам. Но мы вернем деньги только на основании Акта СЦ.
Институт Прикладной Психологии О.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Цена товара, который правда не удалось получить
Недостатки:
Сервис
Комментарий:
Дополнение от 04.04: Оценка магазина изменена в лучшую сторону. На следующий день после оставления отзыва связался менеджер, объяснил причину сбоя и предложил выбрать аналог с большой скидкой. Мы уже оплатили товар в другом магазине, менеджер обещал сохранить скидку и на следующий заказ. Это замечательная работа с рекламациями, повысили оценку магазина. Если при заказе действительно будет скидка можно будет смело повышать оценку еще, за сдержанное обещание 1.04.19 днем сделал заказ в интернет-магазине разнообразие, предварительно связавшись по телефону. Отправил на электронную почту запрос на счет для юрлица на принтер hp 6970 и зарядку для макбука. На момент заказа на сайте все было в наличии. Через 20 минут мне написали: «по техническим причинам счет сможем отправить только завтра». Завтра, т.е. 02.04 ни ответа, ни привета. Послезавтра, 03.04, я сам написал с повторным запросом счета, на что получил ответ, что принтера, который я заказывал нет в наличии на сайте, предложили заказать другой. Судя по всему это и была та самая «техническая причина». Не понятно, почему об отсутствии не сообщили сразу, почему не написали на следующий день, как обещали, почему не решают никак проблему. Сервис отвратительный.
5 лет назад, Москва
Николай
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
не нашел
Недостатки:
не продают товар по цене, заявленной на сайте никакой клиентоориентированности и лояльности
Комментарий:
Заказал в магазине смарт-часы Самсунг, 2шт. Сначала позвонил оператор и сообщил, что в наличии есть только 1шт. Ок, хорошо, обговорили доставку на понедельник. На следующий день позвонила девочка и сказала, что товар "не прошел предпродажную подготовку", а других нет. При том, что товар светился и на сайте и на Маркете. Предложила замену - Ритмикс. Супер! Это вместо Самсунга.
5 лет назад, Москва
Даша К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Магазин- мечта. Мне понравился. Здесь есть все что нужно. Консультант детально ответил на возникшие вопросы. Помог сделать выбор.
Недостатки:
Нет
Комментарий:
Очень понравились цены. Служба доставки работает четко.
5 лет назад
Елизавета К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Ездить по магазинами просто нет времени. Зашла на сайт магазина и выбрала утюг. Характеристики и дизайн меня устроили.
Недостатки:
Все понравилось
Комментарий:
Цена очень хорошая, привезли быстро.
5 лет назад
Лидия Н.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Название магазина говорит само за себя. Выбор всего широкий. Отличные консультанты, знают свое дело. Все очень даже понравилось.
Недостатки:
Нет
Комментарий:
На звонок ответил вежливый консультант. Цены приятно радуют. Доставкой тоже осталась довольна.
5 лет назад
Юрий С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
Замечательный магазин! Быстро, просто и со вкусом. Вот действительно "Разнообразие" по низким ценам!
Недостатки:
Нет.
Комментарий:
Курьер выбрал оптимальное время для доставки. Молодец!
5 лет назад, Москва
Валерий
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Понравился достаточно широкий выбор товаров. Заинтересованность предоставить мне то, что я ищу. Внимательное и вежливое отношение ко мне как покупателю. Достаточно широкий и удобнвй временной диапазон доставки товара в любой день недели. Точное соблюдение сроков доставки товара. Доброжелательность и вежливое отношение к клиентам со стороны курьера службы доставки.
Недостатки:
Не нашлось
Комментарий:
В общем доволен, что обратился в этот интернет-магазин и рекомендую его всем своим друзьям и знакомым.
5 лет назад, Москва
Никита Голд
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Быстрое обслуживание и доступные цены. Курьер приезжает с терминалом и можно оплатить покупку картой после проверки!
Комментарий:
Выбрал на сайте видео регистратор MiVue C380d, мне тут же перезвонили и оформили заказ с доставкой. На следующий день курьер позвонил за час и привёз товар. Регистратор был упакован и запаян в заводскую плёнку. Курьер разрешил вскрыть упаковку и проверить работоспособность товара, после чего заказ был оплачен.
5 лет назад, Москва
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мне тут же перезвонили и оформили заказ с доставкой. На следующий день курьер позвонил за час и привёз товар. Регистратор был упакован и запаян в заводскую плёнку. Курьер разрешил вскрыть упаковку и проверить работоспособность товара, после чего заказ был оплачен.","pro":"Быстрое обслуживание и доступные цены. Курьер приезжает с терминалом и можно оплатить покупку картой после проверки!","contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":"заказ № 244920","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"88426989":{"entity":"review","id":"88426989","isCpa":false,"recommend":true,"shopId":45341,"userId":97666005,"anonymous":0,"created":1552992774000,"averageGrade":5,"comment":"В общем доволен, что обратился в этот интернет-магазин и рекомендую его всем своим друзьям и знакомым.\n","pro":"Понравился достаточно широкий выбор товаров. Заинтересованность предоставить мне то, что я ищу. Внимательное и вежливое отношение ко мне как покупателю. Достаточно широкий и удобнвй временной диапазон доставки товара в любой день недели. Точное соблюдение сроков доставки товара. Доброжелательность и вежливое отношение к клиентам со стороны курьера службы доставки. ","contra":"Не нашлось","type":0,"delivery":0,"deliveredBy":null,"orderId":"244910","votes":{"agree":2,"reject":1,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"88457046":{"entity":"review","id":"88457046","isCpa":false,"recommend":false,"shopId":45341,"userId":853784639,"anonymous":0,"created":1553066880000,"averageGrade":4,"comment":"Курьер выбрал оптимальное время для доставки. Молодец!","pro":"Замечательный магазин! Быстро, просто и со вкусом. Вот действительно \"Разнообразие\" по низким ценам!","contra":"Нет.","type":0,"delivery":2,"deliveredBy":null,"orderId":"244 865","votes":{"agree":3,"reject":1,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"88501665":{"entity":"review","id":"88501665","isCpa":false,"recommend":false,"shopId":45341,"userId":854291472,"anonymous":0,"created":1553164146000,"averageGrade":5,"comment":"На звонок ответил вежливый консультант. Цены приятно радуют. Доставкой тоже осталась довольна.","pro":"Название магазина говорит само за себя. Выбор всего широкий. Отличные консультанты, знают свое дело. Все очень даже понравилось. ","contra":"Нет","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":2,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"88570048":{"entity":"review","id":"88570048","isCpa":false,"recommend":false,"shopId":45341,"userId":855321604,"anonymous":0,"created":1553335963000,"averageGrade":5,"comment":"Цена очень хорошая, привезли быстро.","pro":"Ездить по магазинами просто нет времени. Зашла на сайт магазина и выбрала утюг. Характеристики и дизайн меня устроили.","contra":"Все понравилось ","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":2,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"88594639":{"entity":"review","id":"88594639","isCpa":false,"recommend":false,"shopId":45341,"userId":855735124,"anonymous":0,"created":1553413146000,"averageGrade":5,"comment":"Очень понравились цены. Служба доставки работает четко.","pro":"Магазин- мечта. Мне понравился. Здесь есть все что нужно. Консультант детально ответил на возникшие вопросы. Помог сделать выбор.","contra":"Нет","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":4,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"88779088":{"entity":"review","id":"88779088","isCpa":false,"recommend":false,"shopId":45341,"userId":2465931,"anonymous":0,"created":1553850319000,"averageGrade":1,"comment":"Заказал в магазине смарт-часы Самсунг, 2шт.\nСначала позвонил оператор и сообщил, что в наличии есть только 1шт.\nОк, хорошо, обговорили доставку на понедельник.\nНа следующий день позвонила девочка и сказала, что товар \"не прошел предпродажную подготовку\", а других нет. При том, что товар светился и на сайте и на Маркете. \nПредложила замену - Ритмикс. Супер! Это вместо Самсунга.","pro":"не нашел","contra":"не продают товар по цене, заявленной на сайте\nникакой клиентоориентированности и лояльности","type":0,"delivery":0,"deliveredBy":null,"orderId":"4055 ","votes":{"agree":3,"reject":0,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":2,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"88991189":{"entity":"review","id":"88991189","isCpa":false,"recommend":true,"shopId":45341,"userId":1130000012914969,"anonymous":0,"created":1554365013000,"averageGrade":3,"comment":"Дополнение от 04.04:\nОценка магазина изменена в лучшую сторону. На следующий день после оставления отзыва связался менеджер, объяснил причину сбоя и предложил выбрать аналог с большой скидкой. Мы уже оплатили товар в другом магазине, менеджер обещал сохранить скидку и на следующий заказ. Это замечательная работа с рекламациями, повысили оценку магазина. \n\nЕсли при заказе действительно будет скидка можно будет смело повышать оценку еще, за сдержанное обещание \n\n\n1.04.19 днем сделал заказ в интернет-магазине разнообразие, предварительно связавшись по телефону. Отправил на электронную почту запрос на счет для юрлица на принтер hp 6970 и зарядку для макбука. На момент заказа на сайте все было в наличии.\n\nЧерез 20 минут мне написали: «по техническим причинам счет сможем отправить только завтра».\n\nЗавтра, т.е. 02.04 ни ответа, ни привета.\n\nПослезавтра, 03.04, я сам написал с повторным запросом счета, на что получил ответ, что принтера, который я заказывал нет в наличии на сайте, предложили заказать другой. Судя по всему это и была та самая «техническая причина». \n\nНе понятно, почему об отсутствии не сообщили сразу, почему не написали на следующий день, как обещали, почему не решают никак проблему. Сервис отвратительный. \n","pro":"Цена товара, который правда не удалось получить","contra":"Сервис","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":4,"reject":1,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"89019104":{"entity":"review","id":"89019104","isCpa":false,"recommend":false,"shopId":45341,"userId":43468024,"anonymous":0,"created":1554442561000,"averageGrade":1,"comment":"Не ведитесь на этот лохотрон, я так понимаю, в этом маназине лишь слить товар и не важно какого он качества.","pro":"Заказала беспроводную акустику, менеджер позвонил оперативно, т.к. заказывала вечером, перезвонили мне на следующий день.","contra":"При разговоре с менеджером, сказала конкретно, мне нужно чтобы хорошо ловило радио и возможность прослушивания через обычную флэшку, меня заверили что все так и есть. По факту оказалось иначе, забрала колонку вечером, решила проверить её в работе, как оказалось, USB порта для обычной флэшки нет, и радио не ловит практически ничего, а если что-то и поймало, то слушать вообще не возможно, одно шипение. Связалась на следующий день утром с магазином и попросила вернуть, т.к. товар не соответствует характеристикам, на что мне прислали письмо, извините, товар не принимается, пользуйтесь тем, что есть. Простыми словами, послали меня куда подальше. Никому не советую данный магазин, те кто уверен в своём товаре и дорожит репутацией, не будут так делать. Ну а мне придётся покупать новую колонку с радио и USB портом, но уже в другом месте. 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