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ЯндексЯндекс
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Отзывы о магазине RBT.ru

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Борис Щ.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
У телевизора плохой звук. Слышно начинается от 25-30 единиц из ста. На максимуме просто громко. При настройке вариантов звука никаких изменений не замечено.
Комментарий:
Предложено самостоятельно привезти телевизор в магазин. Возможен обмен или возврат денег. Жаль потраченного времени и оплаты услуг такси.
8 месяцев назад, Омск
Комментарий 165657346
RBT.ru
Ответ официального представителя магазина
Добрый день, Борис. Спасибо за Ваше мнение. Приносим извинения за возникшие неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день, Борис. Спасибо за Ваше мнение. Приносим извинения за возникшие неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Ирина К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Заказали принтер canon g3411. Забирали из магазина на следующий день. На стойки выдачи молодой человек при нас распаковал товар, показал комплектацию, дал пояснения по подключению. На стойке оформления все очень быстро оформили, напомнили про гарантию.
Недостатки:
Не могу указать, не было
8 месяцев назад, Екатеринбург
Комментарий 165657348
RBT.ru
Ответ официального представителя магазина
Добрый день, Ирина. Спасибо за Ваше мнение. На сайте www.rbt.ru представлен довольно обширный ассортимент различных товаров. Приглашаем Вас оформлять новые заказы! С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Ирина. Спасибо за Ваше мнение. На сайте www.rbt.ru представлен довольно обширный ассортимент различных товаров. Приглашаем Вас оформлять новые заказы! С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Отзывчива сотрудники
Недостатки:
Нет
Изменить8 месяцев назад, Москва
Комментарий 165657385
RBT.ru
Ответ официального представителя магазина
Добрый день. Благодарим за обратную связь. Ждем Ваших новых заказов или посещения розничной сети RBT.RU. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день. Благодарим за обратную связь. Ждем Ваших новых заказов или посещения розничной сети RBT.RU. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Ирина Бутроменко
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Очень красивый дизайн! Удобно,что можно управлять с пульта. Работает вообще без шума.
Недостатки:
Нет.
Комментарий:
Не даром говорят, что увлажнитель дома это супер!!!
8 месяцев назад, Москва
Комментарий 165657360
RBT.ru
Ответ официального представителя магазина
Добрый день, Ирина. Благодарим за отзыв. Приятно узнать, что покупка, совершенная в нашем магазине, радует Вас. На сайте www.rbt.ru представлен довольно обширный ассортимент товаров. Приглашаем Вас оформлять новые заказы! С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Ирина. Благодарим за отзыв. Приятно узнать, что покупка, совершенная в нашем магазине, радует Вас. На сайте www.rbt.ru представлен довольно обширный ассортимент товаров. Приглашаем Вас оформлять новые заказы! С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Что можно через интернет выписать и забрать товар. Увидеть где есть в наличии.
Недостатки:
В интернете на сайте не предупреждают, что товар с ветрины. Он уже получается б/у. Неизвестно сколько смартфон стоял на ветри и был на зарядке постоянно. Аккумулятор же расходуется. К тому же без плёнки защитной. Его весь руками запачкают руками. И на него должна быть хорошая скидка, а он стоит столько же сколько и совершенно новый со склада. И было бы удобно, чтобы в интернете писали, что на складе нет смартфона только с ветрины. А так в целом всё хорошо.
Изменить8 месяцев назад, Красноярск
Комментарий 165657624
RBT.ru
Ответ официального представителя магазина
Добрый день. Для анализа ситуации просим указать номер заказа. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день. Для анализа ситуации просим указать номер заказа. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Нина
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Цена на товар приятная, оформление заказа удобное.
Недостатки:
Во-первых, доставка. Интервал с 10 до 23, неудобно, но других вариантов нет. Целый день прождали, в 21-00 позвонила в поддержку, там сказали все хорошо, ждите. Где-то через полчаса позвонил водитель и сообщил, что сегодня не успеет привезти и очень удивился, что я в ожидании с самого утра, ведь ему заявку выдали только в семь часов вечера. Во-вторых, работа поддержки. Звоню в поддержку, на вопрос что будем делать, предлагают перенести доставку с таким же интервалом. Объясняю, что у нас нет возможности сидеть и ждать с утра до вечера, можно ли сократить интервал? Нет, нельзя, причем если вас дома не будет, то ожидание платное. То есть мой потраченный впустую день ничего не стоит, ок. На просьбу переключить на того, кто сможет решить вопрос с интервалом, говорят решение одно, переносите доставку. На повторную просьбу переключить на другого человека трубку бросают. Я впервые сталкиваюсь с тем, что в поддержке мало того, что помочь не пытаются, дак ещё и трубку бросают. Следующий диалог был практически такой же и с тем же результатом (да, трубку бросили снова). В третий раз разговор начался не с просьбы решить вопрос с доставкой, а с оставления жалобы на работу предыдущих операторов. После описания проблемы с поддержкой и доставкой (уже в который раз) оператор (единственная из всех) выразила сожаление за сорванную доставку, адекватно общалась и предложила вернуть деньги за доставку. Прошла неделя, товар доставили (ура!). Прошла ещё одна неделя, я все ещё жду возврат денег за доставку. В поддержке сообщают, что вообще-то оператор не могла вам обещать возврат за доставку, это не согласовано, поэтому мы сейчас разберёмся и перезвоним завтра точно. Разговор был в среду, сегодня пятница, звонка так и не было.
Комментарий:
Если вы срываете доставку, с учётом того, что ждать её нужно весь день, то идите навстречу клиенту в решении вопроса хоть каким-то сокращением интервала доставки. Кстати, при второй доставке позвонили и сказали, что привезут через час, по факту прошло более двух. А операторам не мешало бы поучиться общаться с клиентом, а не бросать трубку. Думала купить что-то ещё, но желание как-то поугасло.
8 месяцев назад, Екатеринбург
Комментарий 165657567
RBT.ru
Ответ официального представителя магазина
Нина, добрый день. Благодарим за отзыв по магазину RBT.RU. По всем указанным проблемам проведем работу. Надеемся в будущем, Вы не столкнетесь с аналогичным обслуживанием. Приносим извинения за возникшие неудобства. Надеемся сохранить Вашу лояльность. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Нина, добрый день. Благодарим за отзыв по магазину RBT.RU. По всем указанным проблемам проведем работу. Надеемся в будущем, Вы не столкнетесь с аналогичным обслуживанием. Приносим извинения за возникшие неудобства. Надеемся сохранить Вашу лояльность. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Максим Бондаренко
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Всё на высшем уровне!
Недостатки:
Нет
8 месяцев назад, Патрушева
Комментарий 165657590
RBT.ru
Ответ официального представителя магазина
Добрый день, Максим. Благодарим за положительный отклик! Вновь ждем Вас на сайте www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Максим. Благодарим за положительный отклик! Вновь ждем Вас на сайте www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Фёдор Челобанов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Понравилась самая выгодная цена на пылесос Kerher. И наличие во всех магазинах города и не по одному витринному экземпляру. Выбрали удобный для нас магазин, зарезервировали товар, вечером забрали новый в коробке, которую никто не вскрывал. Выдача товара быстрая, товар при нас проверили. Оплатили через терминал.
8 месяцев назад, Екатеринбург
Комментарий 165657648
RBT.ru
Ответ официального представителя магазина
Добрый день, Фёдор. Благодарим за обратную связь. Спасибо, что Вы выбрали для заказа интернет-магазин RBT.RU. Ждем Ваших новых посещений сайта магазина www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Фёдор. Благодарим за обратную связь. Спасибо, что Вы выбрали для заказа интернет-магазин RBT.RU. Ждем Ваших новых посещений сайта магазина www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
694782 Логинова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Всё ок. Сделала заказ, через 15 мин забрала
8 месяцев назад, Томск
Комментарий 165657965
RBT.ru
Ответ официального представителя магазина
Добрый день. Благодарим за положительный отклик! Вновь ждем Вас на сайте www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Добрый день. Благодарим за положительный отклик! Вновь ждем Вас на сайте www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Светлана Дюрягина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Недостатки:
Девушка на кассе отказалась списать бонусы, пришлось оформлять заказ через сайт, возвращаться в магазин и забирать заказ
8 месяцев назад, Челябинск
Комментарий 165657836
RBT.ru
Ответ официального представителя магазина
Добрый день, Светлана. Спасибо за обратную связь. Список акционного товара в розничном магазине и в интернет-магазине может отличаться, поэтому в магазине не на все товары могут списать бонусы. Приносим извинения за доставленные неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день, Светлана. Спасибо за обратную связь. Список акционного товара в розничном магазине и в интернет-магазине может отличаться, поэтому в магазине не на все товары могут списать бонусы. Приносим извинения за доставленные неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
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