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ЯндексЯндекс
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Отзывы о магазине RBT.ru

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Кристина В.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Скорость. Доставили раньше, чем планировалось
8 месяцев назад, Москва
Комментарий 165658195
RBT.ru
Ответ официального представителя магазина
Кристина, добрый день. Благодарим за обратную связь. Ждем новых заказов на сайте магазина www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Кристина, добрый день. Благодарим за обратную связь. Ждем новых заказов на сайте магазина www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Эконом Д.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Хотела сдать один товар из накладной-холодильник (в накладной было 2 позиции-холодильник и плита).Заказ был сделан в интернет-магазине. И вот с какой интересной вещью я столкнулась. Оказывается доставка у них есть, а чтобы забрать у меня неподошедший товар, так привозите сами. Хорошенькое дело. Свои товары развести-они нанимают транспортную компанию, а чтобы у меня забрать-такой услуги нет. На то и рассчитано, что привезти-привезли, а чтобы сдать, так помайтесь что называется. А то, что я товар у них заказала не того размера, что мне надо, тоже считаю, что их вина. Заказала фильтр по высоте холодильника 165-175 см, выпали позиции, а как оказалось, этот холодильник в характеристиках стоит до 170 см. А по факту привезли, я чуть в обморок не упала-ниже меня ростом, всего 145 см. Короче, обманывают, как могут. Конечно, моя вина, что я внутри не посмотрела характеристики. Но это, видимо, тоже часть бизнеса-выдать действительное за желаемое. Я человек принципиальный, буду судиться!!!
8 месяцев назад, Екатеринбург
Комментарий 165658174
RBT.ru
Ответ официального представителя магазина
Добрый день. Благодарим за обратную связь. Вы заказ оформляли самостоятельно на сайте. Подробные характеристики можно посмотреть в карточке товара. Ваши обвинения в адрес магазина в том, что Вы заказали не тот товар необоснованны. По вопросам обмена/возврата сотрудники магазина руководствуется ЗоЗПП. Сожалеем, что Вы столкнулись с данной ситуацией. Надеемся на Ваше понимание и дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день. Благодарим за обратную связь. Вы заказ оформляли самостоятельно на сайте. Подробные характеристики можно посмотреть в карточке товара. Ваши обвинения в адрес магазина в том, что Вы заказали не тот товар необоснованны. По вопросам обмена/возврата сотрудники магазина руководствуется ЗоЗПП. Сожалеем, что Вы столкнулись с данной ситуацией. Надеемся на Ваше понимание и дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Ольга Бренькова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Оперативность. Корректность и вежливость персонала. Неравнодушное отношение к деталям заказа. Клиентоориентированность.
Недостатки:
Две позиции из заказанных шести оказались только витринные экземпляры.
Комментарий:
Понравилось, что на этапе предподготовки заказа к доставке сами работники магазина выявили недостатки на двух витринных экземплярах. Связались со мной и уведомили об этом. Предложили возможные варианты решения проблемы.
8 месяцев назад, Екатеринбург
Комментарий 165657958
RBT.ru
Ответ официального представителя магазина
Ольга, добрый день. Спасибо, что не остались равнодушны и написали свое мнение. Оно важно для нас и будущих клиентов магазина RBT.RU. Надеемся видеть Ваши новые заказы на сайте www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Ольга, добрый день. Спасибо, что не остались равнодушны и написали свое мнение. Оно важно для нас и будущих клиентов магазина RBT.RU. Надеемся видеть Ваши новые заказы на сайте www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
iren-kochanova
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: покупка в магазине
Достоинства:
Покупки не было, кассир с деловым видом отправила оплату не на тот терминал как пояснила, я прождала 40 минут и ушла из магазина без покупки !
Недостатки:
Неквалифицированный персонал на кассе.
8 месяцев назад, Челябинск
Комментарий 165658279
RBT.ru
Ответ официального представителя магазина
Добрый день. Спасибо за обратную связь. Вы написали анонимный отзыв, который не содержит конкретной информации-нет информации для обратной связи. Для улучшения качества обслуживания в магазинах просим указать контакты покупателя, город, адрес магазина. Данные можно разместить на сайте www.rbt.ru, закладка "обратная связь". Надеемся на продолжение сотрудничества. Приносим извинения за возникшие неудобства. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день. Спасибо за обратную связь. Вы написали анонимный отзыв, который не содержит конкретной информации-нет информации для обратной связи. Для улучшения качества обслуживания в магазинах просим указать контакты покупателя, город, адрес магазина. Данные можно разместить на сайте www.rbt.ru, закладка "обратная связь". Надеемся на продолжение сотрудничества. Приносим извинения за возникшие неудобства. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Елена П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Привезли заказ, коробка вся разорвана. Такое впечатление, что эту коробку уже изрядно потаскали по заказчикам. Курьер сказал, что ему без разницы, что дают, то и возит. Жаль, что не возможно прикрепить фото. Брали в подарок. Разочарованы ужасно.
8 месяцев назад, Челябинск
Комментарий 165658333
RBT.ru
Ответ официального представителя магазина
Елена, добрый день. Спасибо за обратную связь. Отработаем предоставленную информацию. Приносим извинения за возникшие неудобства. Будем ждать Ваших новых заказов. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Елена, добрый день. Спасибо за обратную связь. Отработаем предоставленную информацию. Приносим извинения за возникшие неудобства. Будем ждать Ваших новых заказов. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Надежда П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Быстрое обслуживание персоналом
Недостатки:
Заказ был оформлен онлайн утром и только спустя 3 часа он был подтвержден и выслано смс
8 месяцев назад, Курган
Комментарий 165659176
RBT.ru
Ответ официального представителя магазина
Добрый день, Надежда. Спасибо за отзыв. Заказ 6109646 был оформлен 27.08.2023 9:40,. После открытия магазина товар был подготовлен к выдаче и отправлено смс-уведомление 27.08.2023 10:57. Будем рады дальнейшему сотрудничеству. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день, Надежда. Спасибо за отзыв. Заказ 6109646 был оформлен 27.08.2023 9:40,. После открытия магазина товар был подготовлен к выдаче и отправлено смс-уведомление 27.08.2023 10:57. Будем рады дальнейшему сотрудничеству. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Volmen
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Не первая покупка в РБТ (ранее холодильник, пылесос и так по мелочи) тогда остался доволен поэтому обратился вновь. Всё как и было раньше на уровне. Заказал на сайте в кабинете, оплатил, шустро оформили и привезли. Вопросов нет.
Недостатки:
Всё оправдало.
Комментарий:
Достаточно удобный сайт интернет магазина.
8 месяцев назад, Барнаул
Комментарий 165659195
RBT.ru
Ответ официального представителя магазина
Добрый день, Владимир. Спасибо за то, что остаетесь покупателем интернет-магазина RBT.RU. Благодарим за отзыв! Ждем Ваших новых заказов или посещения розничной сети RBT.RU. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Владимир. Спасибо за то, что остаетесь покупателем интернет-магазина RBT.RU. Благодарим за отзыв! Ждем Ваших новых заказов или посещения розничной сети RBT.RU. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Андрей Никитенко
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Остался очень доволен обслуживанием в магазине по адресу г.Пермь, Юрша 1В. Буквально с порога к нам подошел сотрудник магазина, выяснил что мы хотим получить заказ, принёс нашу сушилку, распаковал аккуратно, проверил работоспособность, показал комплексность. Очень было все доброжелательно и с хорошим настроением. Мы остались довольны покупкой и обслуживанием. Такое в наше время встретишь не часто.
Комментарий:
Сразу захотелось что то ещё приобрести в этом магазине, уже знаем что.
8 месяцев назад, Пермь
Комментарий 165659223
RBT.ru
Ответ официального представителя магазина
Добрый день, Андрей. Благодарим за позитивный отзыв. Мы рады, что Вы остались довольны обслуживанием магазина RBT.RU. Будем стремиться и в перспективе радовать Вас качеством выполняемых услуг! Ждем Ваших новых заказов на сайте www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Андрей. Благодарим за позитивный отзыв. Мы рады, что Вы остались довольны обслуживанием магазина RBT.RU. Будем стремиться и в перспективе радовать Вас качеством выполняемых услуг! Ждем Ваших новых заказов на сайте www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Гогич
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
хорошая цена
Недостатки:
заставили прождать не предупредив, что заказ отменили, потом отправили товар с браком, при приеме не дали времени проверить
Комментарий:
С данным магазином сталкиваюсь не первый раз, до этого тоже были проблемы, но не такие критичные. На этот раз заказали морозильный ларь. Нам сообщили, что доставка будет с 18 до 22, всё это время прождали, на следующий день дозвонились до горячей линии - оказалось при проверке выяснили, что товар с повреждением и просто отменили наш заказ, не отзвонившись, ничего не сообщив. Тогда мы выбрали другой ларь. Из плюсов - он шел с бесплатным подарком на выбор, выбрали набор инструментов. В назначенный день доставки нам внезапно позвонили днем, сказав, что скоро завезут, хотя время также было указано с 18 до 22. Благо, мы оказались дома. К нам завезли ларь с инструментами, муж начал осматривать, но ему сказали, что очень спешат, осмотрите позднее, сейчас подпишите. Он подписал, курьер сразу ушел. Как только он вышел - открыли ящик с инструментами - там оказалось часть инструментов отсутствует, а отвертка явно сразу с браком - куска металла нет, сломать так невозможно. Попытались дозвониться до курьера (он вышел от нас 2 минуты назад) - трубку он брать не стал, позвонили на горячую линию - нам объяснили, что с нами свяжутся. После этого осмотрели сам ларь - он оказался перецарапан с передней стороны, сбоку вмятинка. Позвонили сразу ещё раз в поддержку, наш звонок переадресовали в тюменский филиал. Сказали, что, к сожалению, подобных инструментов в наличии нет, поэтому обменять не могут, но могут оформить возврат. Что возврат можно оформить только приехав в магазин лично. Расстроились, т.к. у нас трое детей, чтобы поехать в магазин пришлось бы заказывать няню. Но тут увидели, что в целом лари такие в магазине в продаже ещё есть. Решили, что нам дешевле будет не заморачиваться с возвратом, а просто обменять ларь. Дозвонились до горячей линии, вот только на этот раз сотрудник сказал "подписали - ваши проблемы, могли осматривать хоть час, ни возврата, ни обмена делать не будем, и не важно, что времени осмотреть не дал работник магазина".
8 месяцев назад, Тюмень
Комментарий 165659059
RBT.ru
Ответ официального представителя магазина
Добрый день. Благодарим за развернутый отзыв. По всем указанным проблемам проведем работу. Надеемся в будущем, Вы не столкнетесь с аналогичным обслуживанием. Приносим извинения за возникшие неудобства. Надеемся сохранить Вашу лояльность. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день. Благодарим за развернутый отзыв. По всем указанным проблемам проведем работу. Надеемся в будущем, Вы не столкнетесь с аналогичным обслуживанием. Приносим извинения за возникшие неудобства. Надеемся сохранить Вашу лояльность. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Имя скрыто
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Способ покупки: самовывоз
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Все прошло без накладок
Изменить8 месяцев назад, Иркутск
Комментарий 165659238
RBT.ru
Ответ официального представителя магазина
Добрый день. Благодарим за положительный отклик! Вновь ждем Вас на сайте www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Добрый день. Благодарим за положительный отклик! Вновь ждем Вас на сайте www.rbt.ru. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
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