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ЯндексЯндекс
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Отзывы о магазине RBT.ru

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Настя Н.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Работа сотрудника Нурсултана, который в течение 3 минут обслужил нас, решив проблему "в два счёта: вынес, проверил товар и рассказал об особенностях использования. Быстро, вежливо и со знанием своего дела. Спасибо ему большое!
Недостатки:
Работа девушки на кассе, которая после распечатки счёта, сказала:"Идите вот к той стойке и ждите. Ждать нужно будет долго, потому что мне некогда." Почему именно её нужно было ждать, насколько долго и почему нас не мог обслужить другой сотрудник, осталось "за кадром". Как оказалось можно было справиться с обслуживанием и без "занятой" сотрудницы.
Комментарий:
Магазин РБТ г.Тюмень ТЦ Южный
8 месяцев назад, Тюмень
Комментарий 165656861
RBT.ru
Ответ официального представителя магазина
Добрый день. Благодарим за обратную связь. Будем отрабатывать предоставленную информацию, для повышения качества обслуживания покупателей. Надеемся, Вы сохраните лояльность к магазину RBT.RU и будете оформлять новые заказы. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день. Благодарим за обратную связь. Будем отрабатывать предоставленную информацию, для повышения качества обслуживания покупателей. Надеемся, Вы сохраните лояльность к магазину RBT.RU и будете оформлять новые заказы. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Светлана Дюрягина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Недостатки:
Девушка на кассе отказалась списать бонусы, пришлось оформлять заказ через сайт, возвращаться в магазин и забирать заказ
8 месяцев назад, Челябинск
Комментарий 165657836
RBT.ru
Ответ официального представителя магазина
Добрый день, Светлана. Спасибо за обратную связь. Список акционного товара в розничном магазине и в интернет-магазине может отличаться, поэтому в магазине не на все товары могут списать бонусы. Приносим извинения за доставленные неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день, Светлана. Спасибо за обратную связь. Список акционного товара в розничном магазине и в интернет-магазине может отличаться, поэтому в магазине не на все товары могут списать бонусы. Приносим извинения за доставленные неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
людмила сокорынина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Машинка нам понравилась ,и по дизайну и по работоспособности. Работает тихо,множество режимов ,показывает время стирки ,это очень круто))) машинкой пользуемся первый день, надеюсь нас она не подведёт.
Недостатки:
Пока недостатков не выявили )
Комментарий:
Очень огромный минус сотрудникам магазина на Старых Большевиков 82/1 Отвратительное отношение к покупателям !!! Приехали за товаром,захотели посмотреть ,все ли на месте ,как открывается дверца и так далее,а нам говорят типо не покажут ... но показали все равно ,так как мы настояли. Второй момент ,ни какого уважения и знаков приличия ... про лицевую часть машинки говорит "морда лица" и весь разговор был в таком роде . Как будто мы пришли что то за копейку купить !!! Да и вообще не важно за какую сумму приобретается товар, уважение иметь нужно к покупателям .
8 месяцев назад, Екатеринбург
Комментарий 165662447
RBT.ru
Ответ официального представителя магазина
Людмила, добрый день. Благодарим, что нашли время и написали свое мнение по работе магазина. Руководство магазина внимательно отнеслось к указанной информации. Будет проведен анализ по выявлению ошибок, влияющих на качество обслуживания в магазине RBT.RU. Приносим извинения за возникшие неудобства. Надеемся увидеть Ваши новые заказы на сайте магазина RBT.RU. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Людмила, добрый день. Благодарим, что нашли время и написали свое мнение по работе магазина. Руководство магазина внимательно отнеслось к указанной информации. Будет проведен анализ по выявлению ошибок, влияющих на качество обслуживания в магазине RBT.RU. Приносим извинения за возникшие неудобства. Надеемся увидеть Ваши новые заказы на сайте магазина RBT.RU. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Евдокия Ж.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Недостатки:
При подтверждении заказа 6059131 от 31.07.23 г. продавец консультант озвучил, что премиум установка накопительного водонагревателя стоит 4600 руб сюда входят все комплектующие, покупать не надо, а сервисный мастер попросил купить розетку , шланги, потом вспомнил, что нет кранов, это еще 2950. Ваш консультант не правильно консультирует, что это за премиум установка????? понадобилось 4 часа, работы. Осталось негативное впечатление
9 месяцев назад, Тюмень
Комментарий 165657054
RBT.ru
Ответ официального представителя магазина
Евдокия , добрый день. Спасибо за обратную связь и комментарий по магазину. Отзыв будет отработан руководством магазина. Проведем проверку правильности выполнения технологии по обслуживанию Вашего заказа. Приносим извинения за неудобства. Надеемся, Вы будете заказывать товары на сайте магазина www.rbt.ru. С уважением, Оксана Сотрудник отдела контроля качества магазина RBT.RU.
Евдокия , добрый день. Спасибо за обратную связь и комментарий по магазину. Отзыв будет отработан руководством магазина. Проведем проверку правильности выполнения технологии по обслуживанию Вашего заказа. Приносим извинения за неудобства. Надеемся, Вы будете заказывать товары на сайте магазина www.rbt.ru. С уважением, Оксана Сотрудник отдела контроля качества магазина RBT.RU.
Владимир Лаврищев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Цены конкурентные. Ассортимент большой.
Недостатки:
Вы пробовали дозвонится по горячей линии? Связь сугубо односторонняя. Если пропустил звонок от магазина, то перезванивать нет смысла, переводят на горячую линию, а там не информируют ни какой ты в очереди, ни сколько висеть на линии. Я провел час времени, два раза по пол часа, в прослушивании музыки, кстати музон тоже так себе 😁
9 месяцев назад, Красноярск
Комментарий 165267356
RBT.ru
Ответ официального представителя магазина
Владимир , добрый день. Спасибо за обратную связь. В связи с проведением акций в нашей сети магазинов поступает большое количество звонков, горячая линия загружена. Приносим свои извинения за неудобства. Вы всегда можете написать нам через форму обратной связи на нашем сайте , мы Вам перезвоним. Будем рады выполнять Ваши новые заказы. С уважением, Оксана Сотрудник отдела контроля качества магазина RBT.RU.
Владимир , добрый день. Спасибо за обратную связь. В связи с проведением акций в нашей сети магазинов поступает большое количество звонков, горячая линия загружена. Приносим свои извинения за неудобства. Вы всегда можете написать нам через форму обратной связи на нашем сайте , мы Вам перезвоним. Будем рады выполнять Ваши новые заказы. С уважением, Оксана Сотрудник отдела контроля качества магазина RBT.RU.
Виктория Цвид
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Недостатки:
В день доставки не было никакого оповещения , позвонили за 30 минут
9 месяцев назад, Екатеринбург
Комментарий 165166742
RBT.ru
Ответ официального представителя магазина
Добрый день, Виктория. Благодарим за отзыв. Просим сообщить номер заказа или продажи для анализа ситуации. Информацию Вы можете разместить в ответе на Яндекс.Маркете или на сайте www.rbt.ru в закладке "Обратная связь". С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день, Виктория. Благодарим за отзыв. Просим сообщить номер заказа или продажи для анализа ситуации. Информацию Вы можете разместить в ответе на Яндекс.Маркете или на сайте www.rbt.ru в закладке "Обратная связь". С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Юлия Назмиева
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Достоинства:
Привезли заказ действительно на следующий день как и обещали. Но пришлось сидеть дома и ждать весь день, караулить доставку.
Недостатки:
Привезли холодильник, внешне в порядке. Но дно мы не осматривали, только когда доставка уехала, начали перенавешивать двери и увидели, что розеткой пробито дно холодильника. Перезвонила в доставку, говорят это нормально и ничего страшного.... Третий день пытаюсь дозвониться до "круглосуточного" номера поддержки и без успеха. Оставила претензию на сайте, где пишут, что ответ в течении суток, прошло двое и ничего в ответ. Сервис у вас отвратительный!
9 месяцев назад, Новосибирск
Комментарий 165166709
RBT.ru
Ответ официального представителя магазина
Добрый день, Юлия. Спасибо за Ваше мнение. В связи с проведением акций в нашей сети магазинов поступает большое количество звонков, горячая линия загружена. По Вашему запросу администрация магазина предоставили Вам ответ. Приносим извинения за возникшие неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день, Юлия. Спасибо за Ваше мнение. В связи с проведением акций в нашей сети магазинов поступает большое количество звонков, горячая линия загружена. По Вашему запросу администрация магазина предоставили Вам ответ. Приносим извинения за возникшие неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
ВЛАДИМИР ШМУНЬ
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
товар пришел в отличном состоянии
Недостатки:
не отработан вопрос с установкой техники,долго ждать мастера
Комментарий:
вопрос долгого ожидания установки техники портит хорошие впечатления о магазине
9 месяцев назад, Магнитогорск
Комментарий 165129385
RBT.ru
Ответ официального представителя магазина
Добрый день, Владимир. Благодарим за отзыв. Услугу по установке производит мастер авторизованного сервисного центра. В связи с высоким спросом на услугу в данный период времени сроки установки могут быть увеличены. Приносим извинения за неудобства, не зависящие от магазина. Будем рады продолжению сотрудничества с Вами. С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Владимир. Благодарим за отзыв. Услугу по установке производит мастер авторизованного сервисного центра. В связи с высоким спросом на услугу в данный период времени сроки установки могут быть увеличены. Приносим извинения за неудобства, не зависящие от магазина. Будем рады продолжению сотрудничества с Вами. С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Недостатки:
При покупке товара в кредит, втюхали услугу смс информирования, соответственно сумма кредита увеличилась. Пришлось звонить на горячую линию рбт и отключать эту услугу, так там еще прикинулись, как будто не знают о чем речь идет. На каком основании без ведома покупателя вы это делаете?
Изменить10 месяцев назад, Омск
Комментарий 165129409
RBT.ru
Ответ официального представителя магазина
Добрый день, уважаемый покупатель. Благодарим за обратную связь. Кредитный договор с клиентом заключает банк. У каждого клиента своя история, свои возможности, и представитель банка рассматривает персональную заявку. Далее специалист банка предлагает возможные варианты кредитования. В кредитных документах указывается информация о подключенных услугах и о представителе данных услуг. По всем вопросам Вы можете обратиться в организацию, которая предоставляет данную услугу. Надеемся на понимание и на продолжение сотрудничества. С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, уважаемый покупатель. Благодарим за обратную связь. Кредитный договор с клиентом заключает банк. У каждого клиента своя история, свои возможности, и представитель банка рассматривает персональную заявку. Далее специалист банка предлагает возможные варианты кредитования. В кредитных документах указывается информация о подключенных услугах и о представителе данных услуг. По всем вопросам Вы можете обратиться в организацию, которая предоставляет данную услугу. Надеемся на понимание и на продолжение сотрудничества. С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
Сергей С.
Способ покупки: покупка в магазине
Отзыв не учитывается в рейтинге магазина
Достоинства:
Доставка в магазин всегда вовремя, много раз обращался.
Недостатки:
Товар который сейчас купил электротример DEKO DKTR 400(063-4233) , отработал у жены всего 10 минут и из него повалил дым.
10 месяцев назад, Красноярск
Комментарий 165082194
RBT.ru, Спасибо магазину, сразу вернули деньги, как только приехал и обратился, сразу решили мой вопрос и поехал за другим, так как у них в магазине мне ничего по цене не подошло. Конечно дальше буду у них покупать, так как по гарантии вопросы быстро решаются.
RBT.ru, Спасибо магазину, сразу вернули деньги, как только приехал и обратился, сразу решили мой вопрос и поехал за другим, так как у них в магазине мне ничего по цене не подошло. Конечно дальше буду у них покупать, так как по гарантии вопросы быстро решаются.
Комментарий 165082612
RBT.ru
Ответ официального представителя магазина
Добрый день, Сергей. Спасибо за Ваше мнение.
Добрый день, Сергей. Спасибо за Ваше мнение.
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