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ЯндексЯндекс
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Отзывы о магазине RBT.ru

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Валерий А.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
Товар соответствует описанию.
Недостатки:
Товар с витрины. В объявлении должно быть указано на этот факт. Мы привыкли получать товар в упаковке, а не с прилавка.
8 месяцев назад, Самара
Комментарий 165704826
RBT.ru
Ответ официального представителя магазина
Валерий, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Валерий, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Дмитрий К.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Быстро заказал ноутбук на сайте. Правда сайт кривоват, и пришлось немного изменить поиск, чтобы выдал информацию, что ноутбук в наличии. После оформления заказа должен был поступить звонок, но он где-то потерялся. Пришёл в магазин, а заказ уже на кассе. Включил ноутбук, проверил, порадовался, что всё отлично и купил.
Недостатки:
Мелкие недостатки в работе сайта
Комментарий:
В целом всё хорошо. После покупки пришли бонусы, что приятно.
8 месяцев назад, Тюмень
Комментарий 165656579
RBT.ru
Ответ официального представителя магазина
Дмитрий, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Дмитрий, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
ВАСИЛИЙ ШИШ
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
качество
Недостатки:
нет инструкции
8 месяцев назад, Новокузнецк
Комментарий 165656884
RBT.ru
Ответ официального представителя магазина
Василий, добрый день. Благодарим за обратную связь. Для анализа ситуации просим указать номер заказа. С уважением, Евгения. Сотрудник отдела контроля качества магазина RBT.RU.
Василий, добрый день. Благодарим за обратную связь. Для анализа ситуации просим указать номер заказа. С уважением, Евгения. Сотрудник отдела контроля качества магазина RBT.RU.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Что можно через интернет выписать и забрать товар. Увидеть где есть в наличии.
Недостатки:
В интернете на сайте не предупреждают, что товар с ветрины. Он уже получается б/у. Неизвестно сколько смартфон стоял на ветри и был на зарядке постоянно. Аккумулятор же расходуется. К тому же без плёнки защитной. Его весь руками запачкают руками. И на него должна быть хорошая скидка, а он стоит столько же сколько и совершенно новый со склада. И было бы удобно, чтобы в интернете писали, что на складе нет смартфона только с ветрины. А так в целом всё хорошо.
Изменить8 месяцев назад, Красноярск
Комментарий 165657624
RBT.ru
Ответ официального представителя магазина
Добрый день. Для анализа ситуации просим указать номер заказа. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день. Для анализа ситуации просим указать номер заказа. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Надежда П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Быстрое обслуживание персоналом
Недостатки:
Заказ был оформлен онлайн утром и только спустя 3 часа он был подтвержден и выслано смс
8 месяцев назад, Курган
Комментарий 165659176
RBT.ru
Ответ официального представителя магазина
Добрый день, Надежда. Спасибо за отзыв. Заказ 6109646 был оформлен 27.08.2023 9:40,. После открытия магазина товар был подготовлен к выдаче и отправлено смс-уведомление 27.08.2023 10:57. Будем рады дальнейшему сотрудничеству. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день, Надежда. Спасибо за отзыв. Заказ 6109646 был оформлен 27.08.2023 9:40,. После открытия магазина товар был подготовлен к выдаче и отправлено смс-уведомление 27.08.2023 10:57. Будем рады дальнейшему сотрудничеству. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Александр П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Оперативность и точность
Недостатки:
Морозильная камера пришла с разбитой, дыркой стенкой. Сразу проверить не было возможности- на работе. Получал сосед, вскрывать без нас не стал.
Комментарий:
Откликнулись оперативно, скрупулёзно уточнил время, способ и оплата доставки
8 месяцев назад, Магадан
Комментарий 165662417
RBT.ru
Ответ официального представителя магазина
Александр, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Александр, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Александр Усов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Приехал холодильник в надлежащем состоянии
Недостатки:
Доставку ждал весь день, только к вечеру привезли товар. Не было понимания в какое время ждать свой заказ. Менеджеры магазина объяснили что доставка с10до 22. Вот и пришлось в выходной сидеть ждать, когда привезут!
Комментарий:
В целом привезённый товар работае пока всё нормально.
8 месяцев назад, Новокузнецк
Комментарий 165659890
RBT.ru
Ответ официального представителя магазина
Добрый день, Александр. Благодарим за отзыв. Доставка в пределах города осуществляется в интервале с 10-00 до 22-00. Интервал доставки един для всех покупателей. За 1 час перед осуществлением доставки экспедитор предупреждает о времени визита. Дату доставки необходимо согласовать с менеджером при подтверждении заказа. Все подробные условия услуги "Доставка" размещены на сайте www.rbt.ru. Спасибо, что Вы выбрали для заказа интернет-магазин RBT.RU. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Александр. Благодарим за отзыв. Доставка в пределах города осуществляется в интервале с 10-00 до 22-00. Интервал доставки един для всех покупателей. За 1 час перед осуществлением доставки экспедитор предупреждает о времени визита. Дату доставки необходимо согласовать с менеджером при подтверждении заказа. Все подробные условия услуги "Доставка" размещены на сайте www.rbt.ru. Спасибо, что Вы выбрали для заказа интернет-магазин RBT.RU. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Недостатки:
Мужчины не приветливы, весь мусор раскидали в подъезде.
Изменить8 месяцев назад, Челябинск
Комментарий 165662465
RBT.ru
Ответ официального представителя магазина
Добрый день. Спасибо за обратную связь. Отработаем предоставленную информацию. Приносим извинения за возникшие неудобства. Будем ждать Ваших новых заказов. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день. Спасибо за обратную связь. Отработаем предоставленную информацию. Приносим извинения за возникшие неудобства. Будем ждать Ваших новых заказов. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Иван Алексеев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Отличный холодильник по роскошной цене. Надеюсь прослужит долго. Удобная оплата - картой при получении товара. Отдельно хочу выделить работу курьеров - оперативно, аккуратно. Весь процесс с распаковкой, осмотром и оплатой занял 10мин!
Недостатки:
Подтверждение заказа на сайте от оператора только не след.день - достаточно долго.
Комментарий:
Сказали, что холодильник на витрине в другом городе. По факту - оказался абсолютно новый в заводской упаковке.
9 месяцев назад, Тюмень
Комментарий 165659276
RBT.ru
Ответ официального представителя магазина
Иван , добрый день. Спасибо за наивысшую оценку работы сотрудников RBT.RU. В связи с проведением акций в нашей сети магазинов поступает большое количество заказов, возникает некоторая задержка в обработке. Приносим свои извинения за неудобства. Надеемся, приобретенная техника доставит Вам много положительных эмоций. Мы, в свою очередь, рады видеть Вас в магазинах сети RBT.RU. С уважением, Оксана Сотрудник отдела контроля качества магазина RBT.RU.
Иван , добрый день. Спасибо за наивысшую оценку работы сотрудников RBT.RU. В связи с проведением акций в нашей сети магазинов поступает большое количество заказов, возникает некоторая задержка в обработке. Приносим свои извинения за неудобства. Надеемся, приобретенная техника доставит Вам много положительных эмоций. Мы, в свою очередь, рады видеть Вас в магазинах сети RBT.RU. С уважением, Оксана Сотрудник отдела контроля качества магазина RBT.RU.
Юлия Маркова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Покупала холодильник LG, холодильником довольна. Красивый, вместительный.
Недостатки:
нет
Комментарий:
Менеджер внимательный, перезванивал несколько раз. Доставка отличная, ребята позвонили за 1,5 часа, предупредили о доставке, занесли на кухню, распаковали. Подъем на этаж и доставка бесплатные.
9 месяцев назад, Новосибирск
Комментарий 165154158
RBT.ru
Ответ официального представителя магазина
Добрый день, Юлия. Благодарим за обратную связь. Ситуация была проанализирована администрацией розничного магазина. Можем пояснить следующее. Ответственный менеджер салона в процессе предпродажной подготовки проверил внешний вид подарка и его комплектацию. Товар должен быть Вам предоставлен в полной комплектации. На данный момент Вы приглашены в магазин для проверки комплектации и работоспособности товара. Надеемся на продолжение сотрудничества. С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Юлия. Благодарим за обратную связь. Ситуация была проанализирована администрацией розничного магазина. Можем пояснить следующее. Ответственный менеджер салона в процессе предпродажной подготовки проверил внешний вид подарка и его комплектацию. Товар должен быть Вам предоставлен в полной комплектации. На данный момент Вы приглашены в магазин для проверки комплектации и работоспособности товара. Надеемся на продолжение сотрудничества. С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
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