Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине RBT.ru

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Привезли заказ в тот день, на который и назначили. Доставили до квартиры.
Недостатки:
На ожидание доставки надо тратить весь день.
Комментарий:
Товар доставлен без заводской упаковки. Заранее об этом в известность не поставили. Хотя внешних повреждений нет. Доставка не в удобное для меня время, а ожидание с утра и до вечера, для чего надо использовать свой выходной день. Техника работает. Без нареканий.
Изменить10 месяцев назад, Москва
Комментарий 165208537
Официальный представитель магазина
Ответ официального представителя магазина
Марина, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Марина, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Евгений Пашнин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Достоинства:
Нашёл то что искал, по хорошей цене
Недостатки:
На выдаче товара пришлось ждать более получаса. Сначала из-за того что оба кассира очень долго обслудивали предыдущих клиентов. А потом из-за того что товар по ошибке приготовили не мой. То ли неорганизованность, то ли некомпетентность...
10 месяцев назад, Челябинск
Комментарий 165149626
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Евгений. Ваш отзыв является анонимным на текущий момент. Для подтверждения достоверности отзыва просим указать № заказа или иные данные, подтверждающие факт обращения в наш магазин. В противном случае отзыв будет признан недостоверным. После получения конкретных данных проверим историю заказа, определим ошибки в работе и проведем конкретные корректирующие мероприятия. С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Евгений. Ваш отзыв является анонимным на текущий момент. Для подтверждения достоверности отзыва просим указать № заказа или иные данные, подтверждающие факт обращения в наш магазин. В противном случае отзыв будет признан недостоверным. После получения конкретных данных проверим историю заказа, определим ошибки в работе и проведем конкретные корректирующие мероприятия. С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
Валерий Ф.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
лучшая цена, заказ доставили точно в обещанный срок
Недостатки:
в целом нет
Комментарий:
Несколько моментов удивило: 1. Позвонили голосом, просили подтвердить заказ. Зачем его подтверждать, если я его уже даже оплатил? 2. Не отслеживался статус заказа на сайте, было сразу написано "выполен" 3. Невозможно дозвониться на номер 8800. Три раза за день звонил, минут по 10 слушал музыку, так и не дождался ответа. Причем когда позвонил с другого номера, трубку взяли моментально. Логично, что тут скажешь - зачем тратить время на разговоры с тем, кто уже и так твой клиент :-)
11 месяцев назад, Пермь
Комментарий 165009753
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Валерий. Спасибо за Ваше мнение. В связи с проведением акций в нашей сети магазинов поступает большое количество звонков, горячая линия загружена. Приносим свои извинения за неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Добрый день, Валерий. Спасибо за Ваше мнение. В связи с проведением акций в нашей сети магазинов поступает большое количество звонков, горячая линия загружена. Приносим свои извинения за неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Недостатки:
Товар был выдан с ветрины магазина, без упаковки, без проверки работоспособности и комплектации. Гарантийный талон не оформлен.
Изменить11 месяцев назад, Нижняя Тавда
Комментарий 165009845
Официальный представитель магазина
Ответ официального представителя магазина
Павел, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Павел, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Галина Н.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Заказ 5986981 доставлен в согласованные сроки Внешний вид товара был проверен на складе продавца Претензий нет Техника в рабочем состоянии
Недостатки:
Их нет
11 месяцев назад, Тюмень
Комментарий 164956990
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Галина. Благодарим за отзыв. Ждем Ваших новых заказов или посещения розничной сети RBT.RU. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Галина. Благодарим за отзыв. Ждем Ваших новых заказов или посещения розничной сети RBT.RU. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
iShr00m
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Цена на 1000 р. дешевле, но это оказался витринный образец - о чем не было сказано на сайте.
Недостатки:
Ждал выдачи заказа субъективно минут 20, никто не никуда не торопился и вообще было непонятно несут ли его. Сервис никакой.
11 месяцев назад, Муромцево
Комментарий 164488542
Официальный представитель магазина
Ответ официального представителя магазина
Никита, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Никита, добрый день. Благодарим за Ваше мнение. Отзывы помогают улучшать качество обслуживания покупателей. Рассчитываем, что в ближайшее время Вы вновь вспомните о магазине RBT.RU и посетите его. Будем рады Вас обслуживать. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Сергей С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Простота использования.
Недостатки:
Рожок не закручивается до метки. Приготовленный кофе в кофейник не добивается, на половине ёмкости (2 метка) перестаёт наливать.
Комментарий:
Впринципе, рекомендую, для одного человека достаточно.
11 месяцев назад, Челябинск
Комментарий 164441164
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Сергей. Спасибо за высказанное мнение. Ждем Ваших новых заказов или посещения розничной сети RBT.RU. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Сергей. Спасибо за высказанное мнение. Ждем Ваших новых заказов или посещения розничной сети RBT.RU. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU
Тарас К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Цена на товар в интернет-магазине
Недостатки:
Первое негативное впечатление, это от того, что дата доставки переносилась два раза. Второе и самое печальное, узнала о том, что часть позиций вычеркнули из заказа, даже не уведомив об этом, узнала только тогда когда приехал товар
11 месяцев назад, Элитный
Комментарий 164389925
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Тарас. Благодарим за обратную связь. Мы изучили указанный Вами заказ. Дата доставки была перенесена по причине того, что часть товара своевременно не поступила с удалённого склада другого города. В ходе предпродажной подготовки в магазине у товара увлажнитель был выявлен дефект, о чём Вас хотел уведомить сотрудник магазин, но не дозвонился. На данный момент до Вас также не могут дозвониться менеджеры, чтобы решить вопрос с увлажнителем. Просим Вас быть на связи. Приносим извинения за сложившуюся ситуацию. Надеемся на понимание. С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Тарас. Благодарим за обратную связь. Мы изучили указанный Вами заказ. Дата доставки была перенесена по причине того, что часть товара своевременно не поступила с удалённого склада другого города. В ходе предпродажной подготовки в магазине у товара увлажнитель был выявлен дефект, о чём Вас хотел уведомить сотрудник магазин, но не дозвонился. На данный момент до Вас также не могут дозвониться менеджеры, чтобы решить вопрос с увлажнителем. Просим Вас быть на связи. Приносим извинения за сложившуюся ситуацию. Надеемся на понимание. С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
Вл
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
Хорошие цены
Недостатки:
В зале сидят без дела 6 человек! Никто ничем не занимался (все сидят в телефонах), а на выдаче только ОДИН, который был занят (разговаривал по телефону) в итоге ждал кучу времени чтобы получить заказ, т.к. больше НИКТО НЕ ВЫДАВАЛ. Чем они занимаются тогда? Может зря магазин столько тратит на лишние зарплаты? Сотрудников реально слишком много, а толку слишком мало. Или перераспределите задачи как нужно между ними!
Комментарий:
Магазин в удобном месте, но вот логистику работы сотрудников нужно пересматривать! Иначе нет желания заходить в этот магазин...
11 месяцев назад, Новосибирск
Комментарий 164205274
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Владимир. Благодарим за обратную связь. Товары по интернет-заказам выдаёт ответственный менеджер на точке выдаче. Продавцы обслуживают покупателей в торговом зале. Вы сообщили, что долго ожидали выдачи товара. Приносим извинения за возникшие неудобства. В целях улучшения качества обслуживания информация будет проанализирована администрацией розничного магазина. На сайте www.rbt.ru представлен довольно обширный ассортимент различных товаров. Приглашаем Вас оформлять новые заказы! С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
Добрый день, Владимир. Благодарим за обратную связь. Товары по интернет-заказам выдаёт ответственный менеджер на точке выдаче. Продавцы обслуживают покупателей в торговом зале. Вы сообщили, что долго ожидали выдачи товара. Приносим извинения за возникшие неудобства. В целях улучшения качества обслуживания информация будет проанализирована администрацией розничного магазина. На сайте www.rbt.ru представлен довольно обширный ассортимент различных товаров. Приглашаем Вас оформлять новые заказы! С уважением, Алена Сотрудник отдела контроля качества магазина RBT.RU
Сергей А.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Оформление в интернет-магазине.
Недостатки:
Получение товара в магазине. Красноярск пр. Красноярский рабочий 27 в ТК Мега. Весь персонал ка сонные мухи. Практически в пустом магазине пробыл 30 минут. Никто товар не приносил . а когда всетаки принесли то с такой медленной скоростью его распаковывали, что живу даешься где берут таких медленных менеджеров. Т.е впечатления отвратительные. И это не первый раз такая скорость выдачи.
Комментарий:
Одни негативные
Год назад, Красноярск
Комментарий 5695047
Официальный представитель магазина
Ответ официального представителя магазина
Сергей, добрый день. Благодарим за подробную информацию. Приносим свои извинения за доставленные неудобства. Руководство компании заинтересовано в улучшении качества обслуживания покупателей. Данная информация будет отработана с сотрудниками и применены необходимые мероприятия по устранению выявленной проблемы. Надеемся на дальнейшее сотрудничество. С уважением, Мария Сотрудник отдела контроля качества компании RBT.ru
Сергей, добрый день. Благодарим за подробную информацию. Приносим свои извинения за доставленные неудобства. Руководство компании заинтересовано в улучшении качества обслуживания покупателей. Данная информация будет отработана с сотрудниками и применены необходимые мероприятия по устранению выявленной проблемы. Надеемся на дальнейшее сотрудничество. С уважением, Мария Сотрудник отдела контроля качества компании RBT.ru
Комментарий 164054491
Официальный представитель магазина
Ответ официального представителя магазина
Сергей, добрый день. Благодарим за обратную связь. Будем отрабатывать предоставленную информацию, для повышения качества обслуживания покупателей. Надеемся, Вы сохраните лояльность к магазину RBT.RU и будете оформлять новые заказы. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
Сергей, добрый день. Благодарим за обратную связь. Будем отрабатывать предоставленную информацию, для повышения качества обслуживания покупателей. Надеемся, Вы сохраните лояльность к магазину RBT.RU и будете оформлять новые заказы. С уважением, Евгения Сотрудник отдела контроля качества магазина RBT.RU.
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