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ЯндексЯндекс
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Отзывы о магазине RED KEY

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Petru Petru
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Одна зарядка нормальная была, новая
Недостатки:
Привезли б/у зарядное устройство под видом нового. Прям все поюзанное, как будто год пользовались. Но в коробке. Второе нормальное. Ехать разбираться с ними себе дороже выйдет. Но никому не советую покупать тут.
3 года назад, Москва
Комментарий 104135465
Спасибо за ответ. Ехать из-за одной зарядки будет дорого, по времени и по транспорту. Видимо ваш поставщик на это и надеялся, положив такую зарядку вам в заказ. Сетевая зарядка Baseus Bojure Series Type-C. Не берите у этого поставщика. ;)
Спасибо за ответ. Ехать из-за одной зарядки будет дорого, по времени и по транспорту. Видимо ваш поставщик на это и надеялся, положив такую зарядку вам в заказ. Сетевая зарядка Baseus Bojure Series Type-C. Не берите у этого поставщика. ;)
Комментарий 104163124
Официальный представитель магазина
Ответ официального представителя магазина
Благодарим за ответ. Наша вина тоже есть, не посмотрели данный товар, приносим извинения. Надеемся она функционирует и проблем с ней нет. С Уважением, RED-KEY.
Благодарим за ответ. Наша вина тоже есть, не посмотрели данный товар, приносим извинения. Надеемся она функционирует и проблем с ней нет. С Уважением, RED-KEY.
Alex Yur
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Ничего
Недостатки:
Кликбейт на Яндекс Маркете, в самом магазине заявленных скидок нет!
Комментарий:
На Яндекс маркете указана скидка на ультрабук Fujitsu LifeBook A359, со скидкой цена составляет - 49720 р. Когда переходишь в магазин, указана обычная цена в 82 тысячи с лишним. Такая вот «хитрая» накрутка посещаемости сайта. Для модераторов замечу, что скрины у меня есть! Не надо отвергать отзыв, как обычно, якобы за недостоверную информацию или по каким-то иным надуманным причинам.
3 года назад, Санкт-Петербург
Комментарий 103980102
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Благодарим Вас за отзыв. Спасибо, что выбрали нас. Приносим извинения за доставленные не удобства, все проблемы с ценообразованием и сайтом были устранены. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY.
Добрый день. Благодарим Вас за отзыв. Спасибо, что выбрали нас. Приносим извинения за доставленные не удобства, все проблемы с ценообразованием и сайтом были устранены. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY.
Сафронов Вадим
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
оценили доставку за мкад (солнцево) для беспроводной колонки в 1000 руб. Позвонили целый 1 раз, недозвонились, после этого написали письмо, что мол, не смогли дозвониться, и теперь сам нам перезванивай. Клиентоориентированность на недосигаемой высоте
3 года назад, Москва
Комментарий 103925946
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Благодарим Вас за отзыв. Стоимость доставки указана у нас на сайте, спасибо, что перезвонили нам. Сожалеем о не состоявшемся заказе. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY.
Добрый день. Благодарим Вас за отзыв. Стоимость доставки указана у нас на сайте, спасибо, что перезвонили нам. Сожалеем о не состоявшемся заказе. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY.
Евгений М
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
никаких
Недостатки:
Обман
Комментарий:
Заказал карту Samsung SD U3, привезли U1, в чеке указана U3, не сразу заметили, наглый обман покупателей.
3 года назад, Москва
Комментарий 103980278
завтра до какого часа можно приехать сдать это всё?
завтра до какого часа можно приехать сдать это всё?
Комментарий 103981916
Официальный представитель магазина
Ответ официального представителя магазина
Как было уже сказано менеджером, мы работаем ежедневно с 10 до 20 часов. Ждем Вас по адресу: г. Москва, проспект Буденного, дом 53 стр.2, пав. А13, кц "Буденовский". Схема проезда есть на сайте магазина, в разделе контакты. Напоминаем, что для возврата или обмена товара потребуется наличие чека, товарной накладной, паспорта и самого товара в товарном виде, не бывшего в употреблении, запечатанного, в полном комплекте, что касается данного товара - он не должен быть вскрыт. В связи с эпидемиологической ситуацией в г. Москве обязательно при себе иметь перчатки и маску. С Уважением, RED-KEY.
Как было уже сказано менеджером, мы работаем ежедневно с 10 до 20 часов. Ждем Вас по адресу: г. Москва, проспект Буденного, дом 53 стр.2, пав. А13, кц "Буденовский". Схема проезда есть на сайте магазина, в разделе контакты. Напоминаем, что для возврата или обмена товара потребуется наличие чека, товарной накладной, паспорта и самого товара в товарном виде, не бывшего в употреблении, запечатанного, в полном комплекте, что касается данного товара - он не должен быть вскрыт. В связи с эпидемиологической ситуацией в г. Москве обязательно при себе иметь перчатки и маску. С Уважением, RED-KEY.
Борис С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Сделал заказ. Ни кто не перезвонил не уточил и не привез =)
Комментарий:
отвратительное отношение к клиентам. Судя по отзывам в этом магазине это в порядке вещей.
3 года назад, Москва
Комментарий 103802297
при повторном заказе???? Вашей наивности нет предела! я оставлял номер который используется повседневно. Более того Ваш манагер почему то дозвонился до меня на третий день и извинялся что про***бал мой заказ. А Вы пытаетесь перевалить отсутствие клиентоориентированности на самого клиента??? Ну ну...
при повторном заказе???? Вашей наивности нет предела! я оставлял номер который используется повседневно. Более того Ваш манагер почему то дозвонился до меня на третий день и извинялся что про***бал мой заказ. А Вы пытаетесь перевалить отсутствие клиентоориентированности на самого клиента??? Ну ну...
Комментарий 103814879
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Благодарим за информацию. Напоминаем, что наш менеджер смог наконец-то связаться с Вами по указанному телефону только на третий день, до этого все попытки подтвердить заказ были тщетны. Приносим извинение, за доставленные неудобства. Спасибо, что выбрали нас. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY.
Добрый день. Благодарим за информацию. Напоминаем, что наш менеджер смог наконец-то связаться с Вами по указанному телефону только на третий день, до этого все попытки подтвердить заказ были тщетны. Приносим извинение, за доставленные неудобства. Спасибо, что выбрали нас. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY.
Фабрика
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Сделал заказ, на протяжении суток никто со мной не связался! Отвратительное отношение к клиенту!
Недостатки:
НИКТО НЕ СВЯЗАЛСЯ! ПРОШЛО БОЛЕЕ 24 часов с момента оформления заказа
3 года назад, Москва
Комментарий 103348635
Официальный представитель магазина
Ответ официального представителя магазина
Добрый вечер! Спасибо, что оставили свой отзыв. Нам очень жаль, что произошла такая неприятная ситуация. Все заказы у нас обрабатываются в порядке очереди и заказы, по которым мы не смогли связаться с клиентами на протяжении длительного времени, идут с отдельной пометкой в базах менеджеров. Если при нескольких повторных звонках никто не отвечает, звонок сбрасывается или же контактный номер неверен- мы отправляем письмо, на указанную в заказе почту, с информацией о том, что до Вас не смогли дозвонились. Просим Вас, для выяснения всех причин возникшей проблемы и устранения возможных неполадок системы, прислать нам Ваши актуальные данные, которые Вы оставляли при оформлении заказа, номер заказа или же что Вы заказывали и в какое время. Мы обязательно с Вами свяжемся и решим эту ситуацию. С Уважением, RED-KEY.
Добрый вечер! Спасибо, что оставили свой отзыв. Нам очень жаль, что произошла такая неприятная ситуация. Все заказы у нас обрабатываются в порядке очереди и заказы, по которым мы не смогли связаться с клиентами на протяжении длительного времени, идут с отдельной пометкой в базах менеджеров. Если при нескольких повторных звонках никто не отвечает, звонок сбрасывается или же контактный номер неверен- мы отправляем письмо, на указанную в заказе почту, с информацией о том, что до Вас не смогли дозвонились. Просим Вас, для выяснения всех причин возникшей проблемы и устранения возможных неполадок системы, прислать нам Ваши актуальные данные, которые Вы оставляли при оформлении заказа, номер заказа или же что Вы заказывали и в какое время. Мы обязательно с Вами свяжемся и решим эту ситуацию. С Уважением, RED-KEY.
Владислав Панкрашкин
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Вежливый менеджер, согласованное время доставки
Недостатки:
Привезли товар, ранее вскрытый
Комментарий:
Заказал монитор DELL U2719D. Долго выбирал, но только в этом магазине устроила цена. Привезли монитор со вскрытой упаковкой. Причем ЯВНО грубо вскрытой коробкой. Пакет с сетевым шнуром с растёгнутым замком, сам шнур не перемотан. При дальнейшем осмотре выявил следы грязи на подставке. Сама панель упакована в пакет "не по заводски". Просто отвратительно! Осматривать товар далее даже не стал.
4 года назад, Москва
Комментарий 103223795
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Благодарим Вас за отзыв. Данный товар был возвращен поставщику. Приносим свои извинения за доставленные неудобства. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY.
Добрый день. Благодарим Вас за отзыв. Данный товар был возвращен поставщику. Приносим свои извинения за доставленные неудобства. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY.
G!man Kolobkov
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Цена - но она как сирены искусительницы, таит тайну!
Недостатки:
мат редакторы не пропускают - одно только слово подходит сюда!
Комментарий:
Заказа оформил в ЧТ, отзвонились в ПТ что доставку сделать не могут, предложили на СБ, ближайший день подходил мне на ПН, но они так не могут. Думаю хорошо, сделаю заказ в ПН. Сделал заказ, отзвонились согласовали на ВТ на 12-15 время, все ок. В ВТ позвонили в 17 сказали не успевают, только на СР, со скрипом согласился. Перезвонили в 18 сказали что нет в наличии вашего ноутбука. ЗАНАВЕС!
4 года назад, Москва
Комментарий 103211606
напишите почту куда я могу Вам отправить свои личные данные.
напишите почту куда я могу Вам отправить свои личные данные.
Комментарий 103219823
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Просим прислать Ваши данные на "manager1@red-key.ru",просим также указать контактный номер телефона и адрес электронной почты. Укажите пожалуйста в теме письма: Для администратора интернет-магазина RED-KEY. С Уважением, администрация RED-KEY.
Добрый день. Просим прислать Ваши данные на "manager1@red-key.ru",просим также указать контактный номер телефона и адрес электронной почты. Укажите пожалуйста в теме письма: Для администратора интернет-магазина RED-KEY. С Уважением, администрация RED-KEY.
Павел О
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Товар в наличии
Недостатки:
Оплата ТОЛЬКО НАЛИЧНЫМИ. И это во время карантина. Я ушам не поверил. Ни перевода, ничего. То есть покупатель должен тащиться в банкомат и рисковать здоровьем. А потом открывать дверь курьеру, который через наличные трогает сотни людей. Ещё и сдачу выдаст. У нас сейчас живёт пожилой человек в доме. И никак рисковать не здоровьем нельзя. А тут такое. Неприятно удивлен, такое впервые за весь карантин встретил ( Заказ №43876
4 года назад, Москва
Комментарий 103033625
Официальный представитель магазина
Ответ официального представителя магазина
Добрый вечер, Анастасия! Благодарим Вас за отзыв. Понимаем Ваше возмущение, к сожалению, на данный момент, из-за сложившейся ситуации в стране, удаленной работы многих подрядчиков и обслуживающий структур, принять меры по введению новых видов оплаты - мы не можем, это требует тщательного изучения, внимательного подсчёта, работы с банками, а так же программирования. Сейчас,если Вы не можете произвести оплату наличными, мы можем предложить Вам оплату путём выставления счёта. После подтверждения оплаты банком, мы доставим Ваш товар в ближайшее время. Надеемся, на дальнейшее сотрудничество. С Уважением, RED-KEY.
Добрый вечер, Анастасия! Благодарим Вас за отзыв. Понимаем Ваше возмущение, к сожалению, на данный момент, из-за сложившейся ситуации в стране, удаленной работы многих подрядчиков и обслуживающий структур, принять меры по введению новых видов оплаты - мы не можем, это требует тщательного изучения, внимательного подсчёта, работы с банками, а так же программирования. Сейчас,если Вы не можете произвести оплату наличными, мы можем предложить Вам оплату путём выставления счёта. После подтверждения оплаты банком, мы доставим Ваш товар в ближайшее время. Надеемся, на дальнейшее сотрудничество. С Уважением, RED-KEY.
Андрей О.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Заказ 46612(смартфон ). Позвонил заказал, заказ вежливо приняли. Сказали завтра привезут в пункт самовывоза. Пошёл купил сразу заднюю крышку к нему и стекло. Прошел час. Доволен сижу и вдруг звонок , извините телефон есть но он бракованный, купите другой. Каково было разочарование ведь я все для него уже купил. Сидят менеджеры и ни чего про свой товар не знают. Очень разочарован работой.
4 года назад, Москва
Комментарий 102715977
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Благодарим за отзыв. Выяснили обстоятельства, все верно, данный товар приехал бракованный на склад, в связи с чем был обратно возвращен поставщику. Вам было об этом сразу сообщено и предложены варианты для урегулирования вопроса. Так как товар на склад поступает только под определенный заказ и в том количестве, которое было указано в заказе. Менеджеры нашего магазина знают технические характеристики и особенности товара, так же полностью компетентны подсказать и посоветовать при выборе товара. Но то, в каком состоянии приезжает товар на склад от поставщика они узнают от персонала склада после проверки качества и приема товара. Наш магазин приносит извинения за доставленные неудобства и предлагает дальнейшее сотрудничество Будем рады помочь Вам с выбором. С Уважением, RED-KEY.
Добрый день. Благодарим за отзыв. Выяснили обстоятельства, все верно, данный товар приехал бракованный на склад, в связи с чем был обратно возвращен поставщику. Вам было об этом сразу сообщено и предложены варианты для урегулирования вопроса. Так как товар на склад поступает только под определенный заказ и в том количестве, которое было указано в заказе. Менеджеры нашего магазина знают технические характеристики и особенности товара, так же полностью компетентны подсказать и посоветовать при выборе товара. Но то, в каком состоянии приезжает товар на склад от поставщика они узнают от персонала склада после проверки качества и приема товара. Наш магазин приносит извинения за доставленные неудобства и предлагает дальнейшее сотрудничество Будем рады помочь Вам с выбором. С Уважением, RED-KEY.
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А тут такое.\n\nНеприятно удивлен, такое впервые за весь карантин встретил (\n\nЗаказ №43876","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":8,"reject":6,"total":14,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"106755984":{"entity":"review","id":"106755984","isCpa":false,"recommend":false,"shopId":5648,"userId":22071486,"anonymous":0,"created":1591101293000,"averageGrade":1,"comment":"Заказа оформил в ЧТ, отзвонились в ПТ что доставку сделать не могут, предложили на СБ, ближайший день подходил мне на ПН, но они так не могут. Думаю хорошо, сделаю заказ в ПН. Сделал заказ, отзвонились согласовали на ВТ на 12-15 время, все ок. В ВТ позвонили в 17 сказали не успевают, только на СР, со скрипом согласился. Перезвонили в 18 сказали что нет в наличии вашего ноутбука. ЗАНАВЕС!","pro":"Цена - но она как сирены искусительницы, таит тайну!","contra":"мат редакторы не пропускают - одно только слово подходит сюда!","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":4,"reject":0,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"106893535":{"entity":"review","id":"106893535","isCpa":false,"recommend":false,"shopId":5648,"userId":65823880,"anonymous":0,"created":1591284480000,"averageGrade":1,"comment":"Заказал монитор DELL U2719D. Долго выбирал, но только в этом магазине устроила цена. Привезли монитор со вскрытой упаковкой. Причем ЯВНО грубо вскрытой коробкой. Пакет с сетевым шнуром с растёгнутым замком, сам шнур не перемотан. При дальнейшем осмотре выявил следы грязи на подставке. Сама панель упакована в пакет \"не по заводски\". Просто отвратительно! Осматривать товар далее даже не стал.","pro":"Вежливый менеджер, согласованное время доставки","contra":"Привезли товар, ранее вскрытый","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"108463217":{"entity":"review","id":"108463217","isCpa":false,"recommend":false,"shopId":5648,"userId":1130000038880623,"anonymous":0,"created":1593703237000,"averageGrade":1,"comment":null,"pro":"Сделал заказ, на протяжении суток никто со мной не связался! Отвратительное отношение к клиенту!","contra":"НИКТО НЕ СВЯЗАЛСЯ! ПРОШЛО БОЛЕЕ 24 часов с момента оформления заказа","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":5,"reject":0,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"114314286":{"entity":"review","id":"114314286","isCpa":false,"recommend":false,"shopId":5648,"userId":902158738,"anonymous":0,"created":1602575283000,"averageGrade":1,"comment":"отвратительное отношение к клиентам. Судя по отзывам в этом магазине это в порядке вещей.","pro":"Нет","contra":"Сделал заказ. Ни кто не перезвонил не уточил и не привез =)","type":0,"delivery":0,"deliveredBy":null,"orderId":"48143","votes":{"agree":3,"reject":0,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"116048352":{"entity":"review","id":"116048352","isCpa":false,"recommend":false,"shopId":5648,"userId":255420511,"anonymous":0,"created":1604759252000,"averageGrade":1,"comment":"Заказал карту Samsung SD U3, привезли U1, в чеке указана U3, не сразу заметили, наглый обман покупателей.","pro":"никаких","contra":"Обман","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":0,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"116094832":{"entity":"review","id":"116094832","isCpa":false,"recommend":false,"shopId":5648,"userId":14443696,"anonymous":0,"created":1604826851000,"averageGrade":1,"comment":"оценили доставку за мкад (солнцево) для беспроводной колонки в 1000 руб. Позвонили целый 1 раз, недозвонились, после этого написали письмо, что мол, не смогли дозвониться, и теперь сам нам перезванивай. Клиентоориентированность на недосигаемой высоте","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":2,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"116344851":{"entity":"review","id":"116344851","isCpa":false,"recommend":false,"shopId":5648,"userId":1059041830,"anonymous":0,"created":1605188092000,"averageGrade":1,"comment":"На Яндекс маркете указана скидка на ультрабук Fujitsu LifeBook A359, со скидкой цена составляет - 49720 р. Когда переходишь в магазин, указана обычная цена в 82 тысячи с лишним. Такая вот «хитрая» накрутка посещаемости сайта.\nДля модераторов замечу, что скрины у меня есть! Не надо отвергать отзыв, как обычно, якобы за недостоверную информацию или по каким-то иным надуманным причинам.","pro":"Ничего","contra":"Кликбейт на Яндекс Маркете, в самом магазине заявленных скидок нет!","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":3,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"118356351":{"entity":"review","id":"118356351","isCpa":false,"recommend":false,"shopId":5648,"userId":68779480,"anonymous":0,"created":1608243152000,"averageGrade":1,"comment":null,"pro":"Одна зарядка нормальная была, новая","contra":"Привезли б/у зарядное устройство под видом нового. Прям все поюзанное, как будто год пользовались. Но в коробке. Второе нормальное. Ехать разбираться с ними себе дороже выйдет. Но никому не советую покупать тут.","type":0,"delivery":0,"deliveredBy":null,"orderId":"49681","votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]}},"pager":{"787912ce":{"pageNum":2,"pages":[{"num":1,"current":false},{"num":2,"current":true},{"num":3,"current":false},{"num":4,"current":false},{"num":5,"current":false},{"num":6,"current":false},{"num":7,"current":false},{"num":8,"current":false},{"num":9,"current":false}],"pageSize":10,"count":160,"total":160,"totalPageCount":16,"type":"shopReview","id":"787912ce","entity":"pager"}},"commentary":{"102715977":{"text":"Добрый день. Благодарим за отзыв. Выяснили обстоятельства, все верно, данный товар приехал бракованный на склад, в связи с чем был обратно возвращен поставщику. Вам было об этом сразу сообщено и предложены варианты для урегулирования вопроса. Так как товар на склад поступает только под определенный заказ и в том количестве, которое было указано в заказе. Менеджеры нашего магазина знают технические характеристики и особенности товара, так же полностью компетентны подсказать и посоветовать при выборе товара. Но то, в каком состоянии приезжает товар на склад от поставщика они узнают от персонала склада после проверки качества и приема товара. Наш магазин приносит извинения за доставленные неудобства и предлагает дальнейшее сотрудничество Будем рады помочь Вам с выбором. С Уважением, RED-KEY.","id":102715977,"entityId":100216720,"state":"NEW","changed":false,"updateTime":1579517150000,"createTime":1579527950497,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"5648"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/100216720"},"103033625":{"text":"Добрый вечер, Анастасия! Благодарим Вас за отзыв. Понимаем Ваше возмущение, к сожалению, на данный момент, из-за сложившейся ситуации в стране, удаленной работы многих подрядчиков и обслуживающий структур, принять меры по введению новых видов оплаты - мы не можем, это требует тщательного изучения, внимательного подсчёта, работы с банками, а так же программирования. Сейчас,если Вы не можете произвести оплату наличными, мы можем предложить Вам оплату путём выставления счёта. После подтверждения оплаты банком, мы доставим Ваш товар в ближайшее время. \nНадеемся, на дальнейшее сотрудничество. С Уважением, RED-KEY.","id":103033625,"entityId":104480263,"state":"NEW","changed":false,"updateTime":1587499616000,"createTime":1587510416084,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"5648"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/104480263"},"103211606":{"text":"напишите почту куда я могу Вам отправить свои личные данные.","id":103211606,"entityId":106755984,"parentId":103211377,"state":"NEW","changed":false,"updateTime":1591175447000,"createTime":1591186246582,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"vpjxv74hnc9vmaybk903vq9a1c"},"entity":"commentary","canDelete":false,"isLeaf":false,"replyTo":{"entity":"shop","id":"5648"},"levelRootId":"/shopReviewComment/106755984"},"103219823":{"text":"Добрый день. Просим прислать Ваши данные на \"manager1@red-key.ru\",просим также указать контактный номер телефона и адрес электронной почты. \nУкажите пожалуйста в теме письма: Для администратора интернет-магазина RED-KEY.\nС Уважением, администрация RED-KEY.","id":103219823,"entityId":106755984,"parentId":103211606,"state":"NEW","changed":false,"updateTime":1591286258000,"createTime":1591297058049,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"5648"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/106755984"},"103223795":{"text":"Добрый день. Благодарим Вас за отзыв. Данный товар был возвращен поставщику. Приносим свои извинения за доставленные неудобства. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY.","id":103223795,"entityId":106893535,"state":"NEW","changed":false,"updateTime":1591355318000,"createTime":1591366118870,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"5648"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/106893535"},"103348635":{"text":"Добрый вечер!\nСпасибо, что оставили свой отзыв. Нам очень жаль, что произошла такая неприятная ситуация. Все заказы у нас обрабатываются в порядке очереди и заказы, по которым мы не смогли связаться с клиентами на протяжении длительного времени, идут с отдельной пометкой в базах менеджеров. Если при нескольких повторных звонках никто не отвечает, звонок сбрасывается или же контактный номер неверен- мы отправляем письмо, на указанную в заказе почту, с информацией о том, что до Вас не смогли дозвонились. Просим Вас, для выяснения всех причин возникшей проблемы и устранения возможных неполадок системы, прислать нам Ваши актуальные данные, которые Вы оставляли при оформлении заказа, номер заказа или же что Вы заказывали и в какое время. Мы обязательно с Вами свяжемся и решим эту ситуацию.\nС Уважением, RED-KEY.","id":103348635,"entityId":108463217,"state":"NEW","changed":false,"updateTime":1593810044000,"createTime":1593820844057,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"5648"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/108463217"},"103802297":{"text":"при повторном заказе???? Вашей наивности нет предела! я оставлял номер который используется повседневно. Более того Ваш манагер почему то дозвонился до меня на третий день и извинялся что про***бал мой заказ. А Вы пытаетесь перевалить отсутствие клиентоориентированности на самого клиента??? Ну ну...","id":103802297,"entityId":114314286,"parentId":103778239,"state":"NEW","changed":false,"updateTime":1603184747000,"createTime":1603195546754,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"jzf6hmmdeha6qv0ycekx3m5ma0"},"entity":"commentary","canDelete":false,"isLeaf":false,"replyTo":{"entity":"shop","id":"5648"},"levelRootId":"/shopReviewComment/114314286"},"103814879":{"text":"Добрый день.\nБлагодарим за информацию. Напоминаем, что наш менеджер смог наконец-то связаться с Вами по указанному телефону только на третий день, до этого все попытки подтвердить заказ были тщетны. Приносим извинение, за доставленные неудобства. Спасибо, что выбрали нас. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY.","id":103814879,"entityId":114314286,"parentId":103802297,"state":"NEW","changed":false,"updateTime":1603378466000,"createTime":1603389266215,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"5648"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/114314286"},"103925946":{"text":"Добрый день.\nБлагодарим Вас за отзыв. Стоимость доставки указана у нас на сайте, спасибо, что перезвонили нам. Сожалеем о не состоявшемся заказе. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY. ","id":103925946,"entityId":116094832,"state":"NEW","changed":false,"updateTime":1605258552000,"createTime":1605269352271,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"5648"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/116094832"},"103980102":{"text":"Добрый день. Благодарим Вас за отзыв. Спасибо, что выбрали нас. Приносим извинения за доставленные не удобства, все проблемы с ценообразованием и сайтом были устранены. Надеемся на дальнейшее сотрудничество. С Уважением, RED-KEY.","id":103980102,"entityId":116344851,"state":"NEW","changed":false,"updateTime":1606133658000,"createTime":1606144458815,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"5648"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/116344851"},"103980278":{"text":"завтра до какого часа можно приехать сдать это всё?","id":103980278,"entityId":116048352,"parentId":103980090,"state":"NEW","changed":false,"updateTime":1606134894000,"createTime":1606145694288,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"fauj2u5e2h2zuq9t7xybj2ahcm"},"entity":"commentary","canDelete":false,"isLeaf":false,"replyTo":{"entity":"shop","id":"5648"},"levelRootId":"/shopReviewComment/116048352"},"103981916":{"text":"Как было уже сказано менеджером, мы работаем ежедневно с 10 до 20 часов. Ждем Вас по адресу: г. Москва, проспект Буденного, дом 53 стр.2, пав. А13, кц \"Буденовский\". Схема проезда есть на сайте магазина, в разделе контакты.\nНапоминаем, что для возврата или обмена товара потребуется наличие чека, товарной накладной, паспорта и самого товара в товарном виде, не бывшего в употреблении, запечатанного, в полном комплекте, что касается данного товара - он не должен быть вскрыт.\nВ связи с эпидемиологической ситуацией в г. Москве обязательно при себе иметь перчатки и маску. С Уважением, RED-KEY.","id":103981916,"entityId":116048352,"parentId":103980278,"state":"NEW","changed":false,"updateTime":1606149618000,"createTime":1606160418396,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"5648"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/116048352"},"104135465":{"text":"Спасибо за ответ. Ехать из-за одной зарядки будет дорого, по времени и по транспорту. 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