Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине RFMS

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Сергей Ильюхин
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Заказ 10521/15 от 15.10.2019 - дегидратор (сушилка). Изначально заказывал самовывозом, оператор предложила доставку на дом без дополнительной оплаты. Воспользовался предложением, приехал курьер - все получил как договаривались
Недостатки:
У курьера POS-терминал не смог принять оплату бесконтактным платежом, с телефона оплатить не удалось (курьер сказал там у него ограничение на 10 тыс руб, что превышает сумму заказа, а двумя платежами оплачивать нельзя). Пришлось искать карточку.
Комментарий:
После почти двух месяцев ожидания обещанный бонус 300 руб на телефон так и не получил. UPD. После снижении рейтинга отзыва и публикации этого комментария, на телефон деньги все таки пришли, после чего мне позвонила менеджер с извинениями, что-де "забыли только вам и еще одному покупателю". Надеюсь что речь о вводе в заблуждение не идет, и описанный мною случай был результатом ошибки менеджера
4 года назад, Москва
Паша
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Быстро отработали. Провели платеж по карте. Подтвердили заказ и наличие. Обещали на следующий день.
Недостатки:
Перезвонили через пару часов и сказали что товара нет в наличии. То есть: в яндекс маркете цена и наличие есть, на сайте товар добавляется в корзину, товар можно оплатить, его наличие подтверждает оператор и только потом оказывается, что товара нет в наличии...
5 лет назад, Москва
Комментарий 101984907
RFMS
Ответ официального представителя магазина
Добрый день! Приносим извинения за неудобства. Мы старались выполнить все заказы, но всем товара не хватило( Вернули деньги обратно через несколько минут после звонка! Будем рады видеть снова =) С уважением, команда проекта RFMS 8 (800) 707-52-82
Добрый день! Приносим извинения за неудобства. Мы старались выполнить все заказы, но всем товара не хватило( Вернули деньги обратно через несколько минут после звонка! Будем рады видеть снова =) С уважением, команда проекта RFMS 8 (800) 707-52-82
Юрий Семенов
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Единственные 2 достоинства: 1. Цена на мойку была ниже, чем в других интернет-магазинах. 2. Общаются с клиентами по телефону вежливо.
Недостатки:
По просьбе жены приобрел здесь мойку воздуха AIC S050. На сайте было написано, что по акции доставка в Подмосковье (Электросталь) бесплатно. На самом деле по телефону сначала сказали, что доставка будет 750 руб, потом снизили до 350 руб. Решил в итоге доставить покупку дочери в Москве бесплатно. Доставляли 3 дня! Все чего-то у них не получалось. Но самый финиш - в этой мойке не оказалось вентилятора, в связи с чем она оказалась совершенно бездельной вещью! И год выпуска ее оказался 2015! Хотел немедленно вернуть, но уговорили съездить в их сервисный центр, где тоже удивились отсутствию вентилятора, но поставили быстро новый без всяких разговоров. В общем, покупка вызвала много отрицательных эмоций...
Комментарий:
Больше в этот магазин ни ногой!
5 лет назад, Ногинск
Комментарий 101614036
RFMS
Ответ официального представителя магазина
Доброго дня, Юрий! Благодарим за оценку нашей работы! Как видите, мы со своей задачей справились на 100%, но к нашему большому удивлению поставщик поставил нам испорченный. К сожалению бывает и такое, что впервые на нашей практике. Китайцы творят чудеса :-) Хорошего Вам настроения! С уважением, команда проекта RFMS +7 495 961-82-82
Доброго дня, Юрий! Благодарим за оценку нашей работы! Как видите, мы со своей задачей справились на 100%, но к нашему большому удивлению поставщик поставил нам испорченный. К сожалению бывает и такое, что впервые на нашей практике. Китайцы творят чудеса :-) Хорошего Вам настроения! С уважением, команда проекта RFMS +7 495 961-82-82
Елена Ш.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Есть он-лайн чат. Можно поболтать с сотрудником на тему отсутствия доставки
Недостатки:
Заказ до меня так и не доехал
Комментарий:
Совершила заказ увлажнителя. На почту сразу пришло письмо с деталями и датой доставки 10.11 (но никто не позвонил). ОК. За день по доставки был звонок на тему " не сможем завтра привезти, можно ли через 3 дня 13.11". ОК. В итоге в день доставки тишина. Пишу в магазин, говорят сейчас узнаем и снова тишина. Пишу снова через час. Говорят еще не узнали, ждем инфо от курьерской службы. В итоге написала снова уже ночью считай. Как ни странно мне сразу ответили, что завтра с вами до 11 свяжется сотрудник и все решит обязательно. Но надо ли говорить, что на следующий день (14.11) ни в 11, ни в 12, ни в 14 никто со мной не связался. "Отличный" сервис. Конечно, возможно это именно мне так повезло. Отзывы вроде хорошие. Но...как есть. И хоть бы позвонили и сказали так, мол, и так, подвела служба доставки. Раздражает именно это - тишина, отсутствие информации и кормление завтраками.
5 лет назад, Санкт-Петербург
Комментарий 101540823
RFMS
Ответ официального представителя магазина
С вами полностью согласен, будем учиться на своих ошибках. Давайте отправим вам ароматизаторов для вашей будущей мойки. Закончим нашу полемику на приятной ноте :-) С уважением, команда проекта RFMS +7 495 961-82-82
С вами полностью согласен, будем учиться на своих ошибках. Давайте отправим вам ароматизаторов для вашей будущей мойки. Закончим нашу полемику на приятной ноте :-) С уважением, команда проекта RFMS +7 495 961-82-82
Комментарий 101543009
Спасибо, конечно, но не надо. Всего вам хорошего!
Спасибо, конечно, но не надо. Всего вам хорошего!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Достоинства:
Цена на товар ниже, чем в магазинах города на 2000р
Недостатки:
Пункт самовывоза закрыт с 1.02.18.Но меня не известили и пункт выбрался на сайте, и оператор тоже озвучил его. В результате я пришла получать товар, а пункта нет, информации о том, куда привезли товар нет. Искала по всему району другой сдэк, чтобы найти свой заказ. Отвратительное обслуживание!!!
Комментарий:
Сотрудники не уточняют , а открыт ли для клиента выбранный пункт самовывоза.
Изменить6 лет назад, Нижний Новгород
Комментарий 100412117
RFMS
Ответ официального представителя магазина
Добрый день! Вам приходит смс-сообщение с адресом пункта самовывоза. По звонку в такой ситуации мы могли бы сообщить адрес. Извините за доставленные неудобства. Учтем данную информацию и примем в работу. С уважением, Команда RFMS.RU
Добрый день! Вам приходит смс-сообщение с адресом пункта самовывоза. По звонку в такой ситуации мы могли бы сообщить адрес. Извините за доставленные неудобства. Учтем данную информацию и примем в работу. С уважением, Команда RFMS.RU
Татьяна Б.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
доставили быстро, но раньше времени мне пришлось убегать с работы, хорошо,что работаю рядом с домом
Недостатки:
не предложили проверить, после ухода курьера обнаружила оторванную ручку, отпариватель пришлось проверять самой потому, что всё было в дикой спешке.
Комментарий:
слава богу отпариватель работает
8 лет назад, Москва
Комментарий 100045521
RFMS
Ответ официального представителя магазина
Добрый день! Татьяна, спасибо за отзыв. Проделана работа с курьерами, такого больше не повториться! С уважением, команда проекта RFMS +7 (495) 961 - 82 - 82 sale@rfms.ru
Добрый день! Татьяна, спасибо за отзыв. Проделана работа с курьерами, такого больше не повториться! С уважением, команда проекта RFMS +7 (495) 961 - 82 - 82 sale@rfms.ru
Ещё 691 человек поставили магазину оценку, но ничего не написали о нём
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