• Товары надёжно упакованы
• Была возможность проверить товар
• Пункт выдачи легко найти
• Было просто забрать заказ
• Заказ был в пункте выдачи в назначенный день
• Курьер приехал точно в срок
• Заказ подняли на этаж
• Курьер был вежлив
• Курьер позвонил заранее
Комментарий:
Заказ приехал без коробки, светильник просто замотан в пищевую пленку, без документов. Такое впечатление, что его сняли с витрины где-то, но я не видела пометки «витринный образец».
Был очень большой заказ, выключателя, рамки, розетки, терморегулятор, на всю квартиру. Позиций много, количество тоже. Собрали быстро, доставили как договорились. Процветание и такой же сильной команды!
Хороший магазин, покупал теплый пол и терморегулятор. Уже установил на даче все радует, помещение в 18кв.м. греется только от инфракрасного теплого пола.
Искренне выражаю благодарность за понимание и помощь работникам и руководству Вашей компании. Так, не смотря на утрату мной чека за купленный нагревательный кабель NEXANS TXLP/2R 1000-17 (10022288) менеджер Юля помогла восстановить дату покупки и номер заказа, и в дальнейшем согласовать с руководством компании замену его на менее мощный, т.е. с возвратом разницы в цене. Честно говоря был очень удивлен, т.к. при отсутствии чека на товар мне имели полное право отказать в возврате и обмене товара. Даже и не рассчитывал.
Такой подход к работе с клиентами характеризует компанию, как стабильную и пришедшую на рынок на долго. Удачи Вам. Еще раз спасибо!
Купил термррегуляторы. Все привезли быстро.
Один, правда, не рабочий оказался - приняли на эаспертизу без чека и датчика, который уже залит в стяжку.
Ждем результатов экспертизы.
Добрый день, Михаил!
Благодарим за выбор нашего магазина и за оставленный отзыв. Мы делаем все возможное для скорейшего решения Вашего вопроса. От лица Компании приносим Вам искренние извинения за доставленные неудобства.
Добрый день, Михаил!
Благодарим за выбор нашего магазина и за оставленный отзыв. Мы делаем все возможное для скорейшего решения Вашего вопроса. От лица Компании приносим Вам искренние извинения за доставленные неудобства.
За доставку пришлось немного доплатить, но это вообще не вопрос, потому что вышло все-равно дешевле, чем в других магазинах. Регулятор хороший, куча функционала, даже сберегающий режим есть, в котором я последнее время его и оставляю. И управление, опять же, удобное, сенсорное. Я лично очень этим доволен, привык давно уже, еще со времен первого сенсорного телефона так и покупаю теперь все на таком управлении. А сам магазин вообще хороший, и ассортимент я смотрю, большой. Эх, жалко, что раньше его не нашел, а то бы и все остальное для дома здесь бы взял.
Выключатель стильный, удобный, и, недорогой. Так что поехал его забирать сам, доставку не было смысла гонять. Заранее, я его, конечно, зарезервировал и дождался звонка, а потом уж поехал забирать. Нашел их сразу же, по телефону мне доступно объяснили, как их найти. Ждал выдачи заказа тоже недолго, буквально минут пять. Так что мне все понравилось, всем угодили.
5 лет назад, Москва
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