Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Ростелеком

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Неужели...
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Стоимость услуг. Вежливый персонал.
Недостатки:
Пропал интернет 29.01.2022. Позвонила в техподдержку. Создали заявку на 01.02.2022. За это время интернет самопроизвольно то появлялся, то исчезал. Это явно не есть норма. Муж отпросился с работы, сидел ждал. В шесть вечера мне пришло сообщение, что заявка выполнена. Здорово, только мастер не приходил. Ну неужели нельзя было позвонить? При попытке дозвониться самой меня перевели на ответственного по заявке и....25 мин ожидания на линии. Больше ждать не стала.
2 года назад, Санкт-Петербург
Марина К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Я была направлена к продавцу более компетентному, чем остальные. Телефоны здесь были дешевле, чем в других магазинах. Больше достоинств я не увидела.
Недостатки:
Заказанный мною в интернет-магазине телефон был уже продан. Заказала утром, приехала вечером, после подтверждения заказа. Я первый раз оказалась в такой ситуации. Пришлось купить другой. На сайте срок резерва 3 дня, а когда пришло подтверждение заказа, то оказалось только 1 день. Всё равно уже телефон продали.
Комментарий:
Какие ещё могут быть впечатления?
2 года назад, Санкт-Петербург
Александр Стребков
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Быстрота регистрации заказа.
Недостатки:
1) Дама на входе не просто навязчива, а убивает навязчивостью: доп. продажи, присесть, пройти, снова доп. продажи. 2) Заказ искали час. ЧАС. Не нашли. Нашли ту же модель, но другого цвета. Я плюнул на все и согласился. Оперативно сработал администратор. Сказал, что программисты ошиблись и вовремя не отменили заказ.
Комментарий:
Это декабрь 2020 года. Обработка заказа на уровне 2005...
3 года назад, Воронеж
Лилияна Ф.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: покупка в магазине
Достоинства:
Очень вежливые операторы.
Недостатки:
То что у вас по акции качество не очень наушники аккумулятор и шнур
4 года назад, Егорьевск
Андрей Опарин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Недостатки:
Отказались принимать банковскую карту, потребовали наличными.
4 года назад, Москва
Наталья
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Цена
Недостатки:
Долго искали заказ на складе.
Комментарий:
Пришли забирать заказ, а ушли только через 1.30 ч.
4 года назад, Барнаул
Даниил
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Дешевле, чем на алиэкспрессе.
Недостатки:
Зачем-то звонили два раза из Москвы в 9 утра, чтобы уточнить, действительно ли я собираюсь забрать заказ. Если бы я спал, то ругался бы очень сильно. Сама точка Ростелекома совсем не приспособлена для выдачи заказов. Электронная очередь заняла 25 минут, работал один сотрудник, обрабатывал претензии клиентов компании. Когда дошла моя очередь, на обработку моего заказа ушло минут 13, сначала не могли понять, что за посылка такая, вроде не предвидилось. Потом поняли, что она лежит на витрине в смежном зале. И все равно видно, что даже после этого у сотрудников вызывает затруднение оформление заказов. Когда закончили, мне сообщили, что посылку можно было получить без талона и без очереди, но зачем тогда соответствующая графа о получении интернет-заказов на терминале?
Комментарий:
В общем, если бы выделили отдельного сотрудника на выдачу заказов со своей электронной очередью, который был бы полностью компентентен в этом вопросе, а также в программе поясняли бы своим сотрудникам, что товар нужно взять с витрины, а не со склада посылок, было бы замечательно. А пока максимум 3 звезды за хорошую цену.
4 года назад, Екатеринбург
Ещё 754 человека поставили магазину оценку, но ничего не написали о нём
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Не видитесь на их уловки!","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":0,"total":3},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"155525626":{"entity":"review","id":"155525626","isCpa":false,"recommend":true,"shopId":549803,"userId":28044799,"anonymous":0,"created":1648193355982,"averageGrade":4,"comment":null,"pro":"без очереди удалось получить интернет-заказ","contra":"много народу и работало всего пару окон на обслуживание . не работала электронная очередь","type":0,"delivery":1,"deliveredBy":null,"orderId":"IM-49698","votes":{"agree":0,"reject":0,"total":0},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"156129901":{"entity":"review","id":"156129901","isCpa":false,"recommend":false,"shopId":549803,"userId":568940683,"anonymous":0,"created":1648927245285,"averageGrade":1,"comment":"Не стоит тратить время на подключение данного недопровайдера","pro":"Достоинств нет","contra":"Качество услуг не соответсвует заявленным, интернет пропадает","type":0,"delivery":0,"deliveredBy":null,"orderId":"Номер договора","votes":{"agree":5,"reject":2,"total":7},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"156437619":{"entity":"review","id":"156437619","isCpa":false,"recommend":false,"shopId":549803,"userId":29034225,"anonymous":0,"created":1649231428971,"averageGrade":1,"comment":"Друзья, никогда и ни за что не обращайтесь в ростелеком. Сдал все им назад. Обещали вернуть деньги на карту в течение 10 дней. Не вернули и ответов не дают","pro":"Понравилось только общение с первым оператором.","contra":"Вообще все полное дно! Товары из китая купленные на вес. Не работает вообще ничего! Даже то что привезли на замену проработало 16 часов!!!","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":1,"total":4},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"156575357":{"entity":"review","id":"156575357","isCpa":false,"recommend":false,"shopId":549803,"userId":89877,"anonymous":0,"created":1649354247513,"averageGrade":1,"comment":null,"pro":"ничего","contra":"решила поменять своего провайдера на другого, и остановила свой выбор на ростелеком. Пришли быстро подключили , все оперативно. а дальше началось. При заявленной скорости 500, больше 250 она не поднималась. Пришли мастера посмотрели, сказали да увы у ростелекома плохое оборудование и больше скорости вы не получите. Я решила отказаться от таких услуг и тут началось. На попытку вернуть оборудование мне сказали, что надо его отправить почтой ,мол давайте сверим серийные номера, сверили мол не совпадают. С чем они сверяли не пойму. Мол оборудование вы вернуть не можете , но вы можете его выкупить!!!Вымогатели!!! Обходите эту контору стороной!!!","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":8,"reject":1,"total":9},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"156786225":{"entity":"review","id":"156786225","isCpa":false,"recommend":false,"shopId":549803,"anonymous":1,"created":1649584632905,"averageGrade":1,"comment":"хочу рассказать, о недо провайдере Ростелеком, самый тупой интернет в нашей стране, провели в мой дом в деревни этот интернет, в договоре заверили что скорость будет 8мб, а итоге что? А НЕЧЕГО интернет не какой, скорость не какая + интернет постоянно вылетает, а в группе вк у них полнейшая реклама, был ''монтажёр'' вызывали так как инет, часто вылетал, проверил скорость в своём телефоне, сказал скорость ''нормальная'' и уехал. \n\nнадеюсь я всё таки найду хорошего провайдера.. который будет уважать клиентов а не только деньги с клиентов","pro":"Достоинств, не каких у этого провайдера нет","contra":"Недостатки большие, от маленькой скорости интернета до постоянных вылетов","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":10,"reject":1,"total":11},"photos":[],"videos":[],"region":{"entity":"region","name":"Павловск"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"156937210":{"entity":"review","id":"156937210","isCpa":false,"recommend":false,"shopId":549803,"userId":437809457,"anonymous":0,"created":1649743349110,"averageGrade":1,"comment":"Заказал мобильный телефон раскладушку и батарейки Варта. Телефон в Реутово, батарейки в Электростали. Утром перед поездкой позвонил на сайт и уточнил о наличии, т.к. мне надо ехать из Москвы. Девушка по телефону 84995508883 перезвонила и сказала, что все есть в наличии( хотя батареек нет в наличии а телефоны все сломаны и об этом знают сотрудники, куда она звонил не понятно).Приехав в Реутов оказалось что телефон сломан. Поехал в Электросталь т.к. такой же телефон есть и там(написано на сайте)и забрать батарейки. В Электростали сотрудники сразу сказали, что телефон сломан а батареек нет. Представте мое состояние: потратил 5 часов в одну сторону, что бы это услышать. Полное хамское отношение. Зачем выкладывать на сайте того, чего нет в наличии? Зачем Ваш сотрудник перезванивает и несет полную дезинформацию? Зачем на почту пришло сообщение, что заказ выполнен(это что-издевательство?) Зачем на вашем сайте опять написано, что телефоны есть в наличии? Что бы очередной покупатель поехал и потратил свое время в пустую? Ужасный магазин. Обходите его стороной. Они могут только каждый день названивать и предлагать бестолковые услуги. Первые 2 месяца по нормальной цене, а потом взвинчивают в 5 раз. Вносишь их в черный список, так они названивают с других номеров. Лучше бы наладили свою работу.","pro":"Ничего","contra":"Хамское отношение к своим покупателям","type":0,"delivery":1,"deliveredBy":null,"orderId":"im-49940. im-49941, im-49981","votes":{"agree":7,"reject":1,"total":8},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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