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ЯндексЯндекс
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Отзывы о магазине Ростелеком

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stanislavvasilyevlisovik
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
без очереди удалось получить интернет-заказ
Недостатки:
много народу и работало всего пару окон на обслуживание . не работала электронная очередь
2 года назад, Москва
владимир питкевич
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Очень" демократичные " цены.
Недостатки:
нет
Комментарий:
Действует программа бонусов
3 года назад, Волгоград
Дмитрий Смирнов
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Достоинства:
Качество ПРЕДОСТАВЛЕННОГО сервиса. Уж если настроено - то таки РАБОТАЕТ и работает ХОРОШО.
Недостатки:
Нереально трудно добиться каких-либо изменений в РАБОТАЮЩЕМ сервисе. К части ИТ-спецов нареканий нет. К сотрудникам на телефонах претензий нет. Но все и всё, что между этими двумя точками - это ни в какие ворота не лезет. Сказать, что работает КОМАТОЗНО - ничего не сказать. Менеджмент никакущий!! Добраться до управляющих процессами невозможно чтобы именно им матом объяснить кто они сами и откуда они повыползали. Но виновные знают о моем желании и старательно прячутся за сотрудников на телефоне и форму обратной связи, а им выговаривать невозможно - они то не при чем.
Комментарий:
Менеджеров Ростелеком, работающих с физлицами - на кол!!! Менеджеров высшего звена Ростелеком на кол дважды, ибо (на мой взгляд) они недостаточно платят недостаточному количеству поддержки, отчего так все и происходит. Одни делают вид, что платят, другие делают вид что работают.. Классика!
3 года назад, Санкт-Петербург
Надир Исмаилов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Быстрая обработка
Недостатки:
нет
Комментарий:
Быстро обработали заказ и выдали
3 года назад, Махачкала
Андрей К
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Скорость ,цена,качество,общение!
Недостатки:
Для меня их нет пока.
Комментарий:
Купил защитное стекло,на смартфон за сущие копейки!Привезли на следующий день в пункт самовывоза,был приятно удивлён.Проживаю в городе Перми.Качество изделия отличное.Всем рекомендую магазин!
4 года назад, Пермь
Александр Богомолов
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
доброжелательное отношение продавцов
Комментарий:
Не очень удобное расположение магазина, но это только лично для меня
4 года назад, Екатеринбург
Комментарий 102511709
Логотип Ростелеком
Ростелеком
Ответ официального представителя магазина
Здравствуйте, Александр! Большое спасибо Вам за отзыв. Будем и дальше стараться радовать наших замечательных покупателей! С уважением, Ростелеком.
Здравствуйте, Александр! Большое спасибо Вам за отзыв. Будем и дальше стараться радовать наших замечательных покупателей! С уважением, Ростелеком.
Евгения С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
Оперативно отреагировали и решили проблему.
Комментарий:
Здравствуйте! 15.07 я оформила заказ в интернет-магащине Ростелеком. С заказом произошла неприятная ситуация - из-за проблем с кассовым аппаратом деньги от меня ушли, а в машазин не дошли. Хочу отметить, что по моему обращению РОстелеком с ситуацией разобрался, деньги оперативно вернули и дали скидку на новый заказ, который я смогла выкупить 22.07.
4 года назад, Санкт-Петербург
Комментарий 102165149
Логотип Ростелеком
Ростелеком
Ответ официального представителя магазина
Здравствуйте, Евгения! Большое спасибо Вам за отзыв. Мы рады, что удалось оперативно исправить ситуацию и обеспечить Вас качественным сервисом, ведь нам важен каждый клиент! Будем рады видеть Вас снова в нашем Интернет-магазине С уважением, Ростелеком
Здравствуйте, Евгения! Большое спасибо Вам за отзыв. Мы рады, что удалось оперативно исправить ситуацию и обеспечить Вас качественным сервисом, ведь нам важен каждый клиент! Будем рады видеть Вас снова в нашем Интернет-магазине С уважением, Ростелеком
Maksim.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Все из списка товаров в наличии, сайт магазина удобный - пора мобильную версию делать. Реально выгодные предложения по аксессуарам (карты памяти, кабели, пр.), на отдельные модели смартфонов.
Недостатки:
Мало пунктов выдачи заказов, ассортимент мог бы быть больше.
Комментарий:
В целом здорово, что Ростелеком открыл свой интернет-магазин.
5 лет назад, Санкт-Петербург
Комментарий 102059743
Логотип Ростелеком
Ростелеком
Ответ официального представителя магазина
Добрый день!. Благодарим Вас за оставленный отзыв! Мы обязательно учтем Ваши пожелания с целью улучшения качества работы Интернет Магазина) Будем рады видеть Вас снова! С уважением, Ростелеком.
Добрый день!. Благодарим Вас за оставленный отзыв! Мы обязательно учтем Ваши пожелания с целью улучшения качества работы Интернет Магазина) Будем рады видеть Вас снова! С уважением, Ростелеком.
нина кривошеева
7
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Хорошая скидка на телефон который долго искала.
Недостатки:
Явное навязывание дом услуг и аксессуаров. Попытки поспорить с покупателем.
Комментарий:
Магазин в котором был нужный мне товар оказался один и далеко.
5 лет назад, Санкт-Петербург
Комментарий 102059742
Логотип Ростелеком
Ростелеком
Ответ официального представителя магазина
Благодарим Вас за оставленный отзыв! Мы обязательно учтем Ваши пожелания для улучшения сервиса Интернет Магазина. Будем рады видеть Вас снова! С уважением, Ростелеком.
Благодарим Вас за оставленный отзыв! Мы обязательно учтем Ваши пожелания для улучшения сервиса Интернет Магазина. Будем рады видеть Вас снова! С уважением, Ростелеком.
Ещё 752 человека поставили магазину оценку, но ничего не написали о нём
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Телефон в Реутово, батарейки в Электростали. Утром перед поездкой позвонил на сайт и уточнил о наличии, т.к. мне надо ехать из Москвы. Девушка по телефону 84995508883 перезвонила и сказала, что все есть в наличии( хотя батареек нет в наличии а телефоны все сломаны и об этом знают сотрудники, куда она звонил не понятно).Приехав в Реутов оказалось что телефон сломан. Поехал в Электросталь т.к. такой же телефон есть и там(написано на сайте)и забрать батарейки. В Электростали сотрудники сразу сказали, что телефон сломан а батареек нет. Представте мое состояние: потратил 5 часов в одну сторону, что бы это услышать. Полное хамское отношение. Зачем выкладывать на сайте того, чего нет в наличии? Зачем Ваш сотрудник перезванивает и несет полную дезинформацию? Зачем на почту пришло сообщение, что заказ выполнен(это что-издевательство?) Зачем на вашем сайте опять написано, что телефоны есть в наличии? Что бы очередной покупатель поехал и потратил свое время в пустую? Ужасный магазин. Обходите его стороной. Они могут только каждый день названивать и предлагать бестолковые услуги. Первые 2 месяца по нормальной цене, а потом взвинчивают в 5 раз. Вносишь их в черный список, так они названивают с других номеров. Лучше бы наладили свою работу.","pro":"Ничего","contra":"Хамское отношение к своим покупателям","type":0,"delivery":1,"deliveredBy":null,"orderId":"im-49940. im-49941, im-49981","votes":{"agree":7,"reject":1,"total":8},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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