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ЯндексЯндекс
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Отзывы о магазине "РумКлимат"

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Александра Миронова
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: покупка в магазине
Достоинства:
нет.
Недостатки:
Нужна была приточно-вытяжная установка Вентс. Нашла у них на сайте, позвонила, уточнила актуальна ли информация на сайте, назвала артикул товара, девушка ответила, что все актуально, нужно оплатить товар, срок поставки 1-2 дня. Муж в будни отпросился с работы, специально поехал к ним в офис, чтобы заказать и оплатить товар, убедиться что все в порядке. Приехал, а они говорят, что такой товар не поставляют и он снят с продажи. Время потрачено зря!
3 года назад, Москва
Комментарий 104537179
Господа, Ваш уровень общения с клиентами не перестаёт удивлять. Вместо того, чтобы принести извинения за не актуальную информацию на сайте https://RoomKlimat.ru и предоставленную мне в телефонном разговоре 26.02.21 г, вы пишете о моем "самоутверждении", мужу моему по телефону говорите, что он "разговоривает не по-русски", хотя он коренной москвич. Это что за хамство? Мы приехали оплачивать товар на следующий РАБОЧИЙ день вашего магазина, а выбранная модель товара отсутствует на складах в России уже давно, эту информацию позже предоставили головном офисе компании Вентс в России.
Господа, Ваш уровень общения с клиентами не перестаёт удивлять. Вместо того, чтобы принести извинения за не актуальную информацию на сайте https://RoomKlimat.ru и предоставленную мне в телефонном разговоре 26.02.21 г, вы пишете о моем "самоутверждении", мужу моему по телефону говорите, что он "разговоривает не по-русски", хотя он коренной москвич. Это что за хамство? Мы приехали оплачивать товар на следующий РАБОЧИЙ день вашего магазина, а выбранная модель товара отсутствует на складах в России уже давно, эту информацию позже предоставили головном офисе компании Вентс в России.
Комментарий 104540869
Официальный представитель магазина
Ответ официального представителя магазина
Вашему супругу, после того, как он перешёл на жаргон, «удалите нахрен, с вашего сайта» девушка сказала: «давайте не будем искажать наш русский язык и позволять себе такие слова в общении», на что он ответил «да-да, извините я не прав» А сейчас вы пишите, что он коренной москвич.., ну чтож, извините нас, мы не знали, что коренным так можно выражаться, в общении с девушками. С Уважением, почтением и извинениями, к коренным москвичам,- коллектив RoomKlimat.ru
Вашему супругу, после того, как он перешёл на жаргон, «удалите нахрен, с вашего сайта» девушка сказала: «давайте не будем искажать наш русский язык и позволять себе такие слова в общении», на что он ответил «да-да, извините я не прав» А сейчас вы пишите, что он коренной москвич.., ну чтож, извините нас, мы не знали, что коренным так можно выражаться, в общении с девушками. С Уважением, почтением и извинениями, к коренным москвичам,- коллектив RoomKlimat.ru
Элина Н.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Товар был в наличии (но увидеть его не удалось)
Недостатки:
Хамское общение с клиентами со стороны некоторых менеджеров (Анастасия, которая отказала отгрузить заказ)
Комментарий:
Руководству магазина Roomklimat надо внимательнее относится к подбору персонала, пресекая грубость и хамство в отношении клиента. 22.09.2020 сделали заказ, получили подтверждение о наличии. Договорились уточнить дату самовывоза. Перезвонили в оговоренное заранее время, менеджера Анастасии, на которую попали при первом звонке, не оказалось на месте. Второй менеджер оставила ей сообщение с просьбой связаться с нами и с планируемой датой вывоза (29.09). Анастасия не перезвонила. За день до доставки в пункт самовывоза снова позвонили, Анастасии снова не было на месте. Также ей было отправлено сообщение связаться с нами для подтверждения самовывоза (в ответ - тишина). В день, когда должны были забирать заказ (о чем второй менеджер оставлял Анастасии информацию) позвонили и попали на Анастасию, которая сказала, что ей лично никто не звонил, а сообщения по работе она не читает. На вопрос (в корректной форме), почему я не могу забрать заказ (фирма то одна и обслуживание не должно зависеть от наличия конкретного менеджера на работе), получила ответ: "что, хотите научить меня жить..., что поругаться захотелось?... Я вообще ничего отгружать не буду, заказывайте в другом месте". Вот, и весь разговор с потенциальным клиентом. Естественно, я больше никогда не обращусь в этот магазин. Возможно, у девушки проблемы и плохое настроение, но переносить свои проблемы на клиентуру - недопустимо!
3 года назад, Москва
Комментарий 103719268
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Примите наши извинения, за несогласованность менеджеров, при обработке вашего заказа! Действительно, у девушки были проблемы, ей приходилось в течении дня отлучаться с работы, соответственно, возникло недопонимание с другим менеджером и некорректное общение с вами. Мы отстранили данного сотрудника от обработки заказов. Спасибо за оценку!
Добрый день! Примите наши извинения, за несогласованность менеджеров, при обработке вашего заказа! Действительно, у девушки были проблемы, ей приходилось в течении дня отлучаться с работы, соответственно, возникло недопонимание с другим менеджером и некорректное общение с вами. Мы отстранили данного сотрудника от обработки заказов. Спасибо за оценку!
ким 1.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Цена на мой заказ ниже чем у остальных продавцов (колодец КН-780/2000). Быстрая обработка заказа и доставка до ТК. Все заказанное в наличии.
Недостатки:
Критических замечаний нет.
Комментарий:
Несколько необычно, для работы с магазином нужно открывать личный кабинет на их сайте. Кто часто к ним обращается это удобно. Кто разовыми заказами, особо не нужен. Работой менеджеров удовлетворён.
4 года назад, Тамбов
Комментарий 103719294
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, спасибо за оценку нашей работы. Коллектив RoomKlimat.ru
Здравствуйте, спасибо за оценку нашей работы. Коллектив RoomKlimat.ru
Роман К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
У меня была долгая доставка. Товара в магазине много, но ценник порой завышен. В целом 4- или 3+.
4 года назад, Москва
Комментарий 103719304
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, спасибо за оценку нашей работы. Коллектив RoomKlimat.ru
Здравствуйте, спасибо за оценку нашей работы. Коллектив RoomKlimat.ru
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
по доставке говорят одно, по факту другое, лишь бы оплатил поскорее, а дальше, общения ноль. ни о чем не предупреждают, накладную приходится выпрашивать (с 3 раза прислали)... из - за их доставки груз из Москвы в Питер везли больше недели... не связывайтесь с врунами
Изменить4 года назад, Санкт-Петербург
kiss.6662019
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Сначала не работала оплата через Сбербанк онлайн, потом переменили оплату после звонка и все прошло.с доставкой обещали одно, по факту не отправили,и никто даже не оповестил. Такое ощущение что им просто всё равно.
4 года назад, Орехово-Зуево
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Отзывчивость сотрудника,желание помочь.
Недостатки:
Не заметил
Комментарий:
Обещал,что дам знать,как у нас дела-пишу) Кот жив,счастлив и не боится вентилятора,жена с дочкой выдохнули. Ура! От семьи Новоселовых вам большое спасибо за решение нашей проблемы,очень доволен консультацией девушки-менеджера и качеством предложенного вентилятора. Приобретал испанский 100-ый вентилятор белого цвета,если помните.
Изменить4 года назад, Москва
Комментарий 104525877
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, спасибо за оценку нашей работы. Коллектив RoomKlimat.ru
Здравствуйте, спасибо за оценку нашей работы. Коллектив RoomKlimat.ru
Иван И.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ничего!
Недостатки:
Медленные. Не принимают товар обратно, в упаковке не поврежден. Просто не принимают!!!
Комментарий:
Не советую!
4 года назад, Москва
Комментарий 104525865
Официальный представитель магазина
Ответ официального представителя магазина
Всегда принимаем товар обратно! Ваш отзыв не соответствует действительности!
Всегда принимаем товар обратно! Ваш отзыв не соответствует действительности!
Виталий Ц.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Не привезти товар в назначенное время, а потом еще раз переносить срок доставки - это слишком!
5 лет назад, Москва
Константин Бенькович
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Из сервиса магазин предлагает только уменьшительно-ласкательные суффиксы в разговоре: машиночка, вытяжечка, доставочка... Заказал вытяжку для кухни 29 апреля. Доставка сказали будет 6 мая. Договорился с монтажниками, которые собирают мне кухню. 30 апреля перезванивают из магазина и говорят, что сломалась машина и могут доставить только 7 мая. На вопрос: "Вы что, машину не почините за 5 дней?!" - мне ответили: "Выходные же". Договорились, что 6 мая мне перезвонят и скажут, смогут ли доставить товар. Если до этого я найду альтернативу, я предупрежу, если нет - то доставка на 7 мая. Естественно, никто не перезвонил. Звоню сам - спрашиваю: "Когда доставка?". Говорят - теперь только 8 мая, так как вы не подтвердили. Подвел монтажников в результате. Пофигизм, безалаберность, безответственность.
5 лет назад, Москва
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