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ЯндексЯндекс
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Отзывы о магазине Sanner.ru

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Эрик Б.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Приятный сайт. Приятный персонал. Получил заказ точно в обещанные сроки.
Недостатки:
Я не предупредил, что хочу расплатиться банковской картой. В результате мобильного терминала у курьера с собой не было. Пришлось вытаскивать наличку.
6 лет назад, Москва
Николай У.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Недостатки:
Нет в наличии, хоть на сайте и было показано, что товар есть.
Комментарий:
Для того, что б сделать заказ не требуется много времени. По ценам претензий нет совсем, ведь они средние. Огорчило, что не было в наличии унитаза, хоть менеджер и предложил мне достойную замену, но факт остался фактом
6 лет назад, Москва
Евгений З.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Наличие товара на складе
Недостатки:
Немного смутило, что никак не мог дозвониться к ним, только в конце рабочего дня подняли трубку
Комментарий:
Акриловая ванна, которую я выбрал себе была в наличии, наверное именно из-за этого и привезли уже на следующий день. Если б дозвониться удалось быстро, то было б вообще супер
6 лет назад, Москва
Юлия К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Цена. Доставка
Недостатки:
На сайте магазина было написано, что товар в наличии, но как оказалось он отсутствовал. Хоть мне и предложили другой вариант ничем не хуже, но все таки…
Комментарий:
Все не плохо. И цена не высокая, и доставка быстрая, ещё б весь товар был в наличии, так вообще было бы отлично
7 лет назад, Москва
Нина Д.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
выбор большой, цены более-менее адекватные.
Недостатки:
не весь товар есть в наличии.
Комментарий:
Ну, в принципе, оценку «хорошо» поставить можно. Ну подумаешь, не было нужной мне ванны в продаже, их менеджер подобрал мне почти что идентичный вариант, который стоил совсем чуток дороже, чем та ванна. В итоге, покупкой я все равно осталась довольна.
7 лет назад, Москва
Дмитрий Сергеев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Выгодные цены, широкий ассортимент сантехники.
Недостатки:
не сильно могу придраться к чему-то, т.к. о задержке доставки меня предупредили
Комментарий:
Все равно неприятно, доставку я не получил в нужное мне время, так что пришлось отпрашиваться с работы, чтобы не пропустить курьера. За это и снял у них один балл.
7 лет назад, Москва
Виктор С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
удобство оформления через интернет-магазин
Недостатки:
не подсказали по комплектующим
Комментарий:
В феврале приобрела здесь тумбу, раковину, смеситель. Обнаружила на сайте много оригинальных решений для ванных комнат, но сама все же остановилась на классике. Всё бы ничего, но менеджер, оформлявший заказ, упустил из виду несколько комплектующих и сантехник, устанавливающий мне всё это, очень ворчал и бегал кое-что докупать.
7 лет назад, Москва
Pavel M.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
цены человеческие, с ассортиментом порядок доставку привезли до праздников, что уже хорошо, доставка недорого обошлась.
Недостатки:
можно было платить наличкой, но у курьера не было сдачи
Комментарий:
В нескольких магазинах смотрел расценки, тут мне было выгоднее всего покупать. Да и магазин оказался нормальным, косяк был с оплатой, но все решили.
7 лет назад, Москва
Иван Т.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Недостатки:
Заявку на обратный звонок пришлось дважды оставлять.Только на второй раз перезвонили. Как я понял, был какой-то сбой в системе. Но все равно не очень-то приятный факт.
Комментарий:
Выбранная душевая кабина Aqualux была в наличии, что подтвердил менеджер перезвонив на мой заказ всего через 10 минут. Перед выполнением доставки уточнили удобное для меня время.Спрашивали не зря, привезли достаточно пунктуально.
7 лет назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Хорошие цены
Комментарий:
Заказывал унитаз. Нужен был определенной модели и без крышки. В других магазинах, где были не высокие цены, без крышки не продавали, поэтому ценник сильно увеличивался. Тут нашел именно в том виде, как искал и за хорошую цену. Перенесли доставку на другой день, но было не критично. В целом всем доволен.
Изменить7 лет назад, Королёв
Комментарий 5763218
Логотип Sanner.ru
Sanner.ru
Ответ официального представителя магазина
Спасибо. За Вашу высокую оценку нашего магазина
Спасибо. За Вашу высокую оценку нашего магазина
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С выбором определялся достаточно долго, в каталоге достаточно большой ассортимент. Если говорить за сервис обслуживания, то здесь я тоже остался доволен. Во всяком случае, при оформлении и доставке моего заказ проблем не возникало. Ванну получил в отличном виде, она полностью соответствует описанию сайта магазина. В общем, ставлю пять баллов из пяти.","pro":"Достаточно большой и разнообразный выбор, качество сервиса на должном уровне, оформление заказа прошло быстро.","contra":"серьезных не вижу","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"92616984":{"entity":"review","id":"92616984","isCpa":false,"recommend":true,"shopId":340048,"userId":907702837,"anonymous":0,"created":1563552040000,"averageGrade":5,"comment":"У меня уже давно были планы обновить полностью ванную комнату, а тут повезло наткнуться на магазин Sanner. Для себя я подчеркнула несколько положительных сторон. Во-первых, у них достаточно большой и разнообразный выбор сантехники. Я за каталогом провела не меньше двух часов. Во-вторых, вполне себе нормальные цены. В третьих, сервис обслуживания находится на должном уровне. За последнее я переживала больше всего, так как мой заказ был довольно большим. Уже после получения я поняла, что переживала зря. Ни оформление, ни доставка не задержались. Купленными товарами я очень довольна.","pro":null,"contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"108882211":{"entity":"review","id":"108882211","isCpa":false,"recommend":true,"shopId":340048,"userId":970556164,"anonymous":0,"created":1594303426000,"averageGrade":5,"comment":"При покупке указала самовывоз, хотя можно было смело и доставку организовать. Изначально побоялась что могут привести что то не то или бракованное, поэтому самовывоз, но в итоге все в порядке, И дали консультацию на будущее. ","pro":"Компетентные сотрудники. действительно знают что говорят. Не было такого, что начали отговаривать от одного в пользу другого.\nЕсть парковка, как и обещали- очень удобно.\nПодождали меня, хотя я опаздывала.\nКофе в подарок. \nТовара много по каталогам, хотя к сожалению не видно этого на сайте, но это скорей не минус, потому что все равно рассказали про него. 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Помогла найти аналоги снятых с производства позиций под наш дизайн-проект. Также очень быстро подобрала нам по параметрам требуемую продукцию.","contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"111029507":{"entity":"review","id":"111029507","isCpa":false,"recommend":true,"shopId":340048,"userId":439296128,"anonymous":0,"created":1597481791000,"averageGrade":5,"comment":"Менеджер Анна - УРОВЕНЬ , которого не встречала ни в одном интернет магазине за долгие годы покупок! Помощь во всем, очень грамотные советы! Теплота общения!Благодарна ей бесконечно!! ","pro":"Замечательный магазин! Действительно - лучший! Отличный ассортимент! Приятные, адекватные цены! Супер - обслуживание с момента обращения! 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С проблемой разобрались меньше чем за 10 минут, и всё время курьер был на связи и не уезжал от дома до тех пор, пока всё не решилось. Хотелось бы, чтобы у всех магазинов было такое отношение к клиенту.","contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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