Пункт выдачи не работал, хотя режим работы с 10:00. Прождав 50 минут, пришлось уйти. Вернувшись после обеда пункт открыт, но продавца на месте не было. Вернувшись, разговаривает грубо, предлагает больше не пользоваться как маркетом, так и пунктом…
Во-первых о времени доставки сообщили только день в день и то после того, когда я задергала в чате продавца и поддержку Яндекса. Накануне никто не звонил и не писал. Это крайне не удобно, тк доставка была на адрес квартиры, где никто не живет, т.е пришлось ехать с утра и ждать у моря погоды. В итоге водитель подъехал к 16ч и сообщил о том, что тумбу не донесет, тк парковка от парадной далеко, а на тротуаре парковаться он не будет. Шок. Это первый отказ в доставке за все время! Это не проблемы клиента, что на заказ отправляют одного человека без помощника! Предложили перенести доставку на более позднее время. Это опять дискомфорт, тк человек итак весь день прождал доставку. В итоге спустя примерно час 2 грузчиков доставили тумбу до квартиры. Спасибо и на этом. Также есть нарекание и к продавцу. В описании карточки товара есть расхождение по комплектации, на вопрос продавец так и не ответил. В принципе были готовы к тому, что комплектность будет меньшая. Остался неприятный осадок. Больше не хочу иметь дело с Яндекс доставкой. Сейчас надо еще дозаказать раковину. Покупать буду в другом месте, несмотря на то, что на Яндекс дешевле. Я больше не хочу этот лишний стресс
Нам очень жаль. Мне показалось, мы решили все проблемы, и товар доставлен к Вам в квартиру. Не смотря на то, что Правилами дорожного движения запрещена стоянка транспортных средств на тротуаре. Это нарушение влечет за собой наложение административного штрафа и эвакуацию тс на специализированную стоянку. Тем не менее, магазином в кратчайшие сроки, а именно, в течение 30мин было найдено решение для транспортировки Вашего заказа к Вам в квартиру. По поводу комплектации с нашей стороны был исчерпывающий и квалифицированный ответ. Я Вам сказал, что по данному артикулу раковина не входит в комплектацию. Это первый отрицательный отзыв за все время работы нашего магазина. Благодарю Вас. Всего наилучшего!
Нам очень жаль. Мне показалось, мы решили все проблемы, и товар доставлен к Вам в квартиру. Не смотря на то, что Правилами дорожного движения запрещена стоянка транспортных средств на тротуаре. Это нарушение влечет за собой наложение административного штрафа и эвакуацию тс на специализированную стоянку. Тем не менее, магазином в кратчайшие сроки, а именно, в течение 30мин было найдено решение для транспортировки Вашего заказа к Вам в квартиру. По поводу комплектации с нашей стороны был исчерпывающий и квалифицированный ответ. Я Вам сказал, что по данному артикулу раковина не входит в комплектацию. Это первый отрицательный отзыв за все время работы нашего магазина. Благодарю Вас. Всего наилучшего!
Заказ не укомплектован полностью. Отсутствует кнопка слива. На коробке есть следы переупаковки скоб степлера. Очень плохо, что при доставке нельзя проверить товар.
• Упаковка повреждена
• Товар не соответствует описанию
Комментарий:
Не части привезли
Год назад
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