1. При попытке получить заказ выяснилось, что он не на ПВЗ, а на складе на краю города.
2. По телефону, указанному в контактах у ПВЗ, отвечают, что у них интернет-магазин, а я заказ делал через другую платформу и ничем мне помочь они не могут, пишите в "Чат с продавцом"
3. В "Чате с продавцом" на первое сообщение ответили через 7 часов, на второе через 4.
Здравствуйте, Надия! Сожалеем, что у вас остались неприятные впечатления от сотрудничества. Проводим проверку по вашему обращению, свяжемся с вами по итогам.
Здравствуйте, Надия! Сожалеем, что у вас остались неприятные впечатления от сотрудничества. Проводим проверку по вашему обращению, свяжемся с вами по итогам.
14 июня купила лейку для душа Orange LM33pd. Она оказалась с браком - течет по шву. Я обратилась в магазин, но от меня отмахнулись и послали в сервисный центр марки Orange. Там 30 июня подтвердили брак (есть переписка), обещали "в течение пары дней" прислать замену, но ничего не прислали. Обещают, кормят завтраками - и ничего.
Договорные отношения у меня - с магазином. Досудебную претензию направлю именно им.
Сначала я заказал, в заказе было написано, что доставка на среду, потом позвонили и сказали, что нет нужного товара в наличии, обещали привести в четверг , потом поменяли на пятницу , потому что не было курьера на этот день. Потом обещали привезти пораньше, так как я должен был сдать объект в пятницу 17 часов, но привезли 16-40.
Комментарий:
Больше никогда не воспользуюсь услугами вашего магазина
Здравствуйте, Артур! Искренне жаль, что не смогли доставить ваш заказ в назначенный день. Мы выясним причину и сделаем все возможное, чтобы таких ситуаций больше не повторялось!
Здравствуйте, Артур! Искренне жаль, что не смогли доставить ваш заказ в назначенный день. Мы выясним причину и сделаем все возможное, чтобы таких ситуаций больше не повторялось!
Здравствуйте! Примите искренние извинения за задержку доставки! Мы разберемся в причинах отсутствия информирования и сделаем все возможное, чтобы такого не повторялось.
Здравствуйте! Примите искренние извинения за задержку доставки! Мы разберемся в причинах отсутствия информирования и сделаем все возможное, чтобы такого не повторялось.
Здравствуйте! Искренне жаль, что с товаром возникли проблемы. Ваша заявка в работе у коллег, сделаем все возможное, чтобы решить вопрос как можно быстрее.
Здравствуйте! Искренне жаль, что с товаром возникли проблемы. Ваша заявка в работе у коллег, сделаем все возможное, чтобы решить вопрос как можно быстрее.
К сожалению, не доставили в назначенный день. И сообщили об этом уже в 7 вечера, еще и в чате, а не позвонили. Все планы-договорённости пришлось переносить и на работе снова отпрашиваться.
Добрый день, Анастасия! Примите извинения за задержку доставки. Мы уже разбираемся в причинах отсутствия информирования. Свяжемся с вами по итогам проверки.
Добрый день, Анастасия! Примите извинения за задержку доставки. Мы уже разбираемся в причинах отсутствия информирования. Свяжемся с вами по итогам проверки.
Курьер позвонил, как договаривались, за час, но приехал через 1 час 50 минут, при этом не предупупредил об опоздании. Из-за этого был вынужден менять свои планы.
Здравствуйте, Елена! Подскажите, пожалуйста, вам поступили деньги за товар?
Здравствуйте, Елена! Подскажите, пожалуйста, вам поступили деньги за товар?
Читать дальше
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