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Отзывы о магазине SEPHORA

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Отзывы

Сортировать:

по дате по оценке по полезности

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Имя скрыто

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Ужасный магазин

Способ покупки: доставка

Достоинства:: Удобная доставка

Недостатки:: При оформлении заказа к покупке были 2 подарка, которые после покупки исчезли. Оператор сказал, что видимо их нет в наличии, но почему система продолжает их показывать при оформлении? Кроме того при покупке я воспользовалась скидкой, обменяв свои накопленные бонусы на промокод на скидку, так вот если отменить заказ, то обратно бонусы не вернутся и скидку повторно использовать будет нельзя! То есть я коплю покупками бонусы, использую их при покупке и если эту покупку я отменю по какой либо причине, то мои накопленные бонусы Сефора просто украдёт и разведёт руками. Для них это нормально. Лояльность не про них.

Комментарий:: Разочарование

Изменить2 года назад, Мытищи

Комментарий 150433110

SEPHORA

2 года назад

Добрый день! Спасибо за Ваше обращение. Пожалуйста, напишите на нашу эл. почту client@sephora.ru, приложив скриншот Вашей Дисконтной карты, а также скриншот списания бонусов и мы обязательно разберемся в данной ситуации. Команда SEPHORA

Комментарий 150433700

Имя скрыто

2 года назад

SEPHORA, а в чем разбираться вы будете? Мне сотрудник контактного центра ответил, что если я заказ отменю, то бонусы обратно мне не вернутся и я не смогу больше ими воспользоваться. Я уже не отменила заказ, так как скидка была 150₽ (за 50 бонусов), мне было жаль ее терять. И кстати подарок все так же доступен при заказе, но не попадает в корзину так как его нет в наличии. Я считаю это нечестно.

Лилия Грызунова

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Отличный ассортимент, быстрая доставка, приятная система бонусов и подарков

2 года назад, Москва

Комментарий 150642026

SEPHORA

2 года назад

Здравствуйте! Благодарны за высшую оценку. Всегда стараемся удивлять нашим ассортиментом и выгодными акциями. Хорошего Вам дня! Команда SEPHORA

Имя скрыто

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Ужасный магазин

Достоинства:: Продавцы отлично врут выдавая левый товар за "вам очень повезло, только здесь и у нас вы можете приобрести этот аромат со скидкой"

Недостатки:: Левый товар за большие деньги

Изменить2 года назад, Москва

Комментарий 150432933

SEPHORA

2 года назад

Добрый день! Благодарны за Ваше обращение. В нашем магазине все товары имеют Сертификаты соответствия. Вы можете запросить Декларацию на выбранный Вами товар по нашей эл. почте. Команда SEPHORA

Ольга Засухина

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Очень хорошая работа службы доставки!

Недостатки:: Нет такого

Комментарий:: Выбираю вас))

2 года назад, Краснодар

Комментарий 150432990

SEPHORA

2 года назад

Здравствуйте, Ольга! Благодарим Вас за отзыв. Нам приятно, что Вы выбрали наш магазин и остались довольны сервисом и службой доставки! Хорошего Вам дня и отличного настроения. Команда SEPHORA

Имя скрыто

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Качественная косметика

Недостатки:: Приложение сефора, работает не до конца

Комментарий:: Люблю эту косметику, все очень нравится

Изменить2 года назад, Геленджик

Комментарий 150402577

SEPHORA

2 года назад

Добрый вечер1 Благодарим за высший балл и Ваш отзыв. Рады, что Вы довольны нашей косметикой. Если есть сложности с использованием приложения, попробуйте, пожалуйста, удалить его и скачать новую версию. Команда SEPHORA

Инна Богданова

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Очень быстрая доставка, раньше указанных сроков

Комментарий:: Большой ассортимент, Акции, комплименты в виде миниверсий

2 года назад, Волгоград

Комментарий 150402657

SEPHORA

2 года назад

Добрый вечер, Инна! Благодарим за пятерку! Здорово, что Вам понравилось покупать в SEPHORA. Мы постараемся, чтобы Ваши впечатления от сотрудничества с нашей командой стали только ярче и позитивнее. Всегда рады Вам! Команда SEPHORA

Сергей Г.

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Широта и охват брэндов. Качественные фотографии товара. Возможность пробы многих парфюмов в действующих магазинах. Удобство заказа в интернет-магазине. Быстрое формирование и передача в доставку заказов. Наличие подарков - очень полезное и увлекательное дополнение.

Недостатки:: Недостатки: Недостаточная широта охвата всех брэндов. Негарантированный поиск на сайте. Недостаточное информирование по ожидаемым срокам поставки отсутствующих парфюмов. Транспортная компания может неоднократно (до 3 и более раз) менять сроки доставки посылок.

Комментарий:: Общее впечатление от интернет-магазина отличное - 8 баллов из 10.

2 года назад, Хабаровск

Комментарий 150402736

SEPHORA

2 года назад

Здравствуйте, Сергей! Спасибо за то, что поделились своим впечатлением о нашем магазине. Ваши тёплые слова — самая лучшая похвала для нас. Примем во внимание Ваши замечания и постараемся учесть их в будущем. До новых встреч! Команда SEPHORA

Имя скрыто

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: самовывоз

Достоинства:: Нравится всегда покупать косметику по интересным ценам

Изменить2 года назад, Москва

Комментарий 105541314

SEPHORA

2 года назад

Здравствуйте, Ирина! Спасибо за отзыв , мы очень ценим Ваше доверие и нам всегда приятно получать добрые слова наших покупателей. До новых встреч! Команда SEPHORA

Наталья Меденцева

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Быстрая доставка до двери, отличный ассортимент товаров,часто бывают акции и скидки, подарки за покупку. Отличный магазин!

Недостатки:: Нет

2 года назад, Видное

Комментарий 150380503

SEPHORA

2 года назад

Здравствуйте, Наталья! Благодарим Вас за отзыв и высокую оценку! Для нас важно и ценно получать реальные отзывы. Мы очень благодарны Вам за доверие и высокую оценку нашей работы. Будем рады, если сможем вновь исполнить Ваш заказ. Команда SEPHORA

Ирина К.

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Быстрая доставка, хорошая упаковка Большая скидка

Недостатки:: Нет

2 года назад, Видное

Комментарий 150380505

SEPHORA

2 года назад

Здравствуйте, Ирина! Благодарим Вас за отзыв! Наша команда старается обеспечить высокий уровень сервиса, выполнить заказ быстро и своевременно. Обязательно будем продолжать развитие и радовать Вас качеством обслуживания. Команда SEPHORA

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