Написал заявку на возврат денежных средств за подарочную карту. Вот уже скоро месяц рассматривают. При обращении на горячую линию предлагают ещё и ещё оставлять заявки .
Не вернулись деньги за заказ 51468183, отмененный 9 марта (хотя я просила отменить заказ еще 7 марта, звонила по телефону, но это ладно). Обещали в течение десяти рабочих дней возврат средств. Сегодня 15-й!!! рабочий день. Почему нельзя по-человечески вернуть деньги? Почему вынуждаете по 30 раз звонить, писать (кстати, чаты в ватсапе не работают, сообщения читаются, но ответа никакого)? Отвратительно.
Добрый день!
Спасибо, что сообщили о проблеме.
После тщательной проверки выяснили, что была задержка с оплатой. Приносим свои извинения за это!
В ближайшие 3 дня денежные средства поступят на Ваш расчетный счет.
Команда SEPHORA
Добрый день!
Спасибо, что сообщили о проблеме.
После тщательной проверки выяснили, что была задержка с оплатой. Приносим свои извинения за это!
В ближайшие 3 дня денежные средства поступят на Ваш расчетный счет.
Команда SEPHORA
На 8 марта получила подарки в виде сертификатов магазина. И, о, в этот же день магазины закрылись, а сайт вообще перестал работать. На мой вопрос на горячую линию, смогу ли я получить денежные средства , эквивалентные средствам сертификата, мне посоветовали обратиться с письмом на электронную почту и предоставить сам сертификат и чек о его покупке. Скажите: когда Вам дарят сертификат, часто в нем Вы видите фискальный чек о его покупке? Без его наличия, они не рассматривают вопрос возврата денежных средств при наличии самого сертификата. У меня такой чек отсутствует. Теперь, по правилам, установленным компанией, я должна или дожидаться возможного их открытия магазинов или попрощаться со своей возможностью приобрести подарки на подаренные мне их сертификаты. И еще, у меня остались неиспользованные полностью средства по сертификатам, подаренным еще к Новому году. По ним вообще ситуация туманная. Кстати, если 08.03.22 сайт компании "лежал", сегодня информация на на нем появилась, но в наличии ничего нет.
Здравствуйте!
Спасибо за отзыв!
Нам очень приятно, что Вы довольны.
Наша команда старается, чтобы обслуживание было на высочайшем уровне и Вы всегда получали радость и удовольствие от покупок.
Для нас очень важно получать от Вас обратную связ!
Команда SEPHORA
Здравствуйте!
Спасибо за отзыв!
Нам очень приятно, что Вы довольны.
Наша команда старается, чтобы обслуживание было на высочайшем уровне и Вы всегда получали радость и удовольствие от покупок.
Для нас очень важно получать от Вас обратную связ!
Команда SEPHORA
Красиво разводят людей на покупки по акциям, заманивают на предоплату доставкой товара с пробниками и прочими допами
НЕ СВЯЗЫВАЙТЕСЬ С ЭТОЙ КОМПАНИЕЙ!!!
Недостатки:
Время доставки , нет обратной связи, нельзя отменить оплаченный заказ
НЕ РЕКОМЕНДУЮ ЭТОТ МАГАЗИН
Комментарий:
Уже неделю жду оплаченный заказ, на связь не выходят , пишут что из за технических проблем , однако при отслеживании товара был статус , что товар прибыл в город получателя неделю назад
Скорее всего не хотят отдавать по старой цене
Добрый день!
Нам важно разобраться в ситуации, так как заказы оформлялись без предоплаты.
Вы всегда можете отменить оплаченный заказ в любое время.
Уточните, пожалуйста, номер Вашего заказа.
Команда SEPHORA
Добрый день!
Нам важно разобраться в ситуации, так как заказы оформлялись без предоплаты.
Вы всегда можете отменить оплаченный заказ в любое время.
Уточните, пожалуйста, номер Вашего заказа.
Команда SEPHORA
Добрый день, Ирина!
Спасибо Вам за приятный отзыв!
Цель нашей команды доставлять покупателям максимум радости от совершения покупок в нашем магазине.
Мы очень рады, что Вы остались довольны!
Команда SEPHORA
Добрый день, Ирина!
Спасибо Вам за приятный отзыв!
Цель нашей команды доставлять покупателям максимум радости от совершения покупок в нашем магазине.
Мы очень рады, что Вы остались довольны!
Команда SEPHORA
От визитов в магазин никогда не была в восторге, просто он был рядом с работой , но самое интересное произошло когда закрыли их магазины по Москве на 8ое марта))))
Думаю я не одна такая....на руках у меня аж 4 подарочные карты, которые я не могу использовать. Компания предлагает ждать открытия магазинов (надеюсь мы вас на рынке России не увидим), либо ехать к ним в офис, чтобы ОТДАТЬ: ЧЕКИ, КАРТЫ И ЗАЯВЛЕНИЕ и ждать от 10 дней.....ждать пока они смогут вернуть деньги!!!
Это просто запредельный сервис, ребята! Может Вам ещё коробке в магазине помочь разобрать?
Такого сервиса уже не видно лет 7-8!!!
Добрый день!
Если Вы желаете вернуть денежные средства, необходимо отправить в наш Центральный офис оригиналы документов, необязательно их привозить лично Вам.
Команда SEPHORA
Добрый день!
Если Вы желаете вернуть денежные средства, необходимо отправить в наш Центральный офис оригиналы документов, необязательно их привозить лично Вам.
Команда SEPHORA
Читать дальше
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