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ЯндексЯндекс
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Отзывы о магазине СИТИ

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Сергей Федоров
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Удобный сайт, оперативное оформление заказа
Недостатки:
1) Торговля некачественной продукцией 2) Неудобный график работы магазинов самовывоза
Комментарий:
Приобрёл 10 февраля 2020 десяток батареек типа LR41 для электронного градусника. Из проверенных на данный момент четырёх с тремя он не заработал. Позже перепроверил - из заявленных 1,5 В в нерабочих батарейках 1,1-1,3 В. Остальные 6 ждут своего часа, но многого от них не жду. Возможно, деньги вернули бы без проблем, но чек утерян, да и не та сумма, что б заниматься официальными претензиями - больше потрачу личного времени. А, учитывая график работы только по будням с 10 до 19, работающему человеку крайне сложно до них доехать. Мораль - проверяйте работу приобретённого сразу, не отходя от кассы.
4 года назад, Санкт-Петербург
Комментарий 102818187
Логотип СИТИ
СИТИ
Ответ официального представителя магазина
Добрый день! Да, замена товара не надлежащего качества происходит у нас без проблем. Вы можете обратиться в любой магазин за возвратом/обменом, но к сожалению в рабочее время. Извините, что не оправдали Ваших надежд! Всего наилучшего!
Добрый день! Да, замена товара не надлежащего качества происходит у нас без проблем. Вы можете обратиться в любой магазин за возвратом/обменом, но к сожалению в рабочее время. Извините, что не оправдали Ваших надежд! Всего наилучшего!
Александр П.
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Пустой торговый зал :)
Недостатки:
Магазин не выполняет обещаний по срокам. Не работает в выходные.
Комментарий:
В магазине заявили, что привоз заказов со склада в магазин с 14 до 16 часов. Обещали прислать СМС и позвонить при поступлении товара. На деле прислали СМС в 18:05 и не позвонили. Магазин работает до 19 час., суббота и воскресенье выходные. В результате получил заказ на 3 дня позже, чем рассчитывал. Не р
4 года назад, Санкт-Петербург
Комментарий 102752060
Логотип СИТИ
СИТИ
Ответ официального представителя магазина
Добрый день! Да, мы действительно не работаем по выходным, но это временно! При оформлении заказа, Вы выбрали связь только через СМС, поэтому мы не звонили. Нам жаль, что выдача Вашего заказа была задержана, готовы искупить свою вину приятным подарком!
Добрый день! Да, мы действительно не работаем по выходным, но это временно! При оформлении заказа, Вы выбрали связь только через СМС, поэтому мы не звонили. Нам жаль, что выдача Вашего заказа была задержана, готовы искупить свою вину приятным подарком!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Основная претензия - неудовлетворительная работу службы доставки. Отзвонились для подтверждения заказа быстро, назначили время доставки через неделю в интервале с 10 до 22. В назначенный день (пятница) назначают конкретное время... И не привозят. Через час звонят и говорят о переносе доставки на понедельник, что нас не устроило. Отменил заказ по e-mail, указав, что у них ужасно работает доставка. И только после этого они позвонили и извинились. Вот так. Надеюсь, Вам повезет больше!
Изменить4 года назад, Санкт-Петербург
Комментарий 102743427
Логотип СИТИ
СИТИ
Ответ официального представителя магазина
Добрый день! Видимо произошел сбой перед Новогодними праздниками в нашей системе доставки. Извините за доставленные неудобства!
Добрый день! Видимо произошел сбой перед Новогодними праздниками в нашей системе доставки. Извините за доставленные неудобства!
Надежда А.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстрая доставка
Недостатки:
Заказ № 89323 кисточки в наборе "Гамма" щетина - 2 круглые и одна плоская. Прислали совсем не то, что нужно. Все кисти плоские и другой производитель. Даже не извинились, хотя я сразу отправила сообщение, что товар не соответствует заказанному.
4 года назад, Ульяновск
Комментарий 102474565
Логотип СИТИ
СИТИ
Ответ официального представителя магазина
Добрый день! Так и не дождались от вас фото кистей "не тех, что нужно". Будьте добры, давайте до конца разберемся!
Добрый день! Так и не дождались от вас фото кистей "не тех, что нужно". Будьте добры, давайте до конца разберемся!
ольга ф.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Удобный и быстрый способ заказа, оперативное реагирование на заказ.
Недостатки:
Доставка товара в регион магазином не была оплачена в полном объеме, поэтому пришлась доплачивать, чтобы забрать товар. Объяснений со стороны магазина не последовало даже после обращения через чат.
Комментарий:
Нет желания сотрудничать с этим магазином.
4 года назад, Брянск
Денчик
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Их нет
Недостатки:
Очень не организованная доставка для всех жителей не Питера! Принцип "тебе надо сам и делай"
Комментарий:
Купили от ЮрЛица, выставили счет, оплатил через час. Отправили с 3-мя напоминаниями через 6 дней. Сам организовывал доставку. В общем все не для клиента. Обратился впервые в исключительном порядке и видимо в последний раз
4 года назад, Челябинск
Автотема
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Цена
Недостатки:
долгая обработка заказа, отсутствие обратной связи
5 лет назад, Ростов-на-Дону
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Ужасное отношение к людям(покупателям). Впереди меня стояла женщина,ее отчитывали,как первоклассницу,даже,если проблемы с доками,так общаться нельзя! По безналу покупать товар очень сложно. В доверенности должно быть четко прописано,что и как забираешь,нам не отдали закрывающий акт по предыдущему заказу. Очень много манипуляций для обычной покупки.
Изменить5 лет назад, Санкт-Петербург
Комментарий 101726923
Имя скрыто
Добрый день,число сейчас не вспомню,но покупку и заправку картриджей производили в конце декабря 2018 и в январе 2019,магазин по адресу Новочеркасский просп., 1АЗ.
Добрый день,число сейчас не вспомню,но покупку и заправку картриджей производили в конце декабря 2018 и в январе 2019,магазин по адресу Новочеркасский просп., 1АЗ.
Комментарий 101726939
Имя скрыто
Добрый день,число сейчас не вспомню,но покупку и заправку картриджей производили в конце декабря 2018 и в январе 2019,магазин по адресу. Новочеркасский просп., 1АЗ. Из-за хамского отношение девушек,к сожалению больше не хочется работать с вашим магазином.
Добрый день,число сейчас не вспомню,но покупку и заправку картриджей производили в конце декабря 2018 и в январе 2019,магазин по адресу. Новочеркасский просп., 1АЗ. Из-за хамского отношение девушек,к сожалению больше не хочется работать с вашим магазином.
Чу
9
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Быстро подтвердили, отзваниваются, все тут в порядке. Хорошая цена по сравнению с другими.
Недостатки:
Сделал заказ 6 светодиодных лампочек. Дома выяснилось что 1 дохлая. Сделал новый заказ, т.к. мне понравилось как светят уже купленные. Оператор позвонил, подтвердил. Я спросил что делать с бракованной лампочкой, может пусть в новом заказе положат замену для бракованной. Это было бы быстро и просто. Ответили что не могут- это надо согласовывать с руководством. Наверно замена лампочки в 50 р согласовывается с ген. директором. И если он решит и боги будут благосклонны, мне ее как то заменят. Это просто смешно. Получая новый заказ, и отдавая брак, мне в вину было поставлено, что я ее не проверил- типа мои проблемы. Но во первых- стенда не было и воспользоваться им мне не предлагали. Второе- я могу вернуть лампу в течении ВСЕГО срока гарантии.
Комментарий:
Прошло почти 20 дней и проблема не решена. Из элементарной процедуры по замене брака раздули целую историю. Это не красиво. Совет потенциальным покупателям- не рассчитывайте легкое решение легких проблем. Совет магазину- лучше уж занимайтесь расходниками к оргтехнике, это у вас получается лучше.
6 лет назад, Санкт-Петербург
Комментарий 100282268
1.да, через несколько дней, когда пришел за новым заказом. трещина была не из-за меня и на светодиодных лампочках она ни на что не влияет. 2. именно сейчас мне и не нужно было. я купил первым заказом лампочки. одна из них оказалась бракованная. я заказал ТОЧНО ТАКИЕ ЖЕ!!! и предложил положить на ОДНУ больше, чтобы ей заменить брак. чего вы мне тут втираете то? 3. я не перезваниваю, т.к. в день мне звонят до 15 разных людей с разных номеров. 4. ваши издевательские пожелания гармонии, которые вы тут всем раздаете- оставьте при себе. вы должны быть в гармонии с покупателем. а вы сейчас очень некрасиво выкручиваетесь, как уж на сковородке. вопрос для меня решен- к вам я больше не приду. надеюсь и часть клиентов, прочитавших мой отзыв- тоже. более отвечать на ваши сообщения я не намерен.
1.да, через несколько дней, когда пришел за новым заказом. трещина была не из-за меня и на светодиодных лампочках она ни на что не влияет. 2. именно сейчас мне и не нужно было. я купил первым заказом лампочки. одна из них оказалась бракованная. я заказал ТОЧНО ТАКИЕ ЖЕ!!! и предложил положить на ОДНУ больше, чтобы ей заменить брак. чего вы мне тут втираете то? 3. я не перезваниваю, т.к. в день мне звонят до 15 разных людей с разных номеров. 4. ваши издевательские пожелания гармонии, которые вы тут всем раздаете- оставьте при себе. вы должны быть в гармонии с покупателем. а вы сейчас очень некрасиво выкручиваетесь, как уж на сковородке. вопрос для меня решен- к вам я больше не приду. надеюсь и часть клиентов, прочитавших мой отзыв- тоже. более отвечать на ваши сообщения я не намерен.
Комментарий 100284352
Логотип СИТИ
СИТИ
Ответ официального представителя магазина
Думается, что большинство людей читающих эту переписку, в здравом уме и понимают, что не отвечать на телефонные звонки в современном мире - путь в некуда, в одиночество и дисгармонию. В нашем магазине вопросы всегда решаются и решаются в 99% в пользу клиента, даже если клиент, который, как известно "всегда прав!" - не прав! Пять баллов в рейтинге уже не первый год, (без накрученных отзывов, стоит отметить) доказывают, что мы умеем работать с клиентами.
Думается, что большинство людей читающих эту переписку, в здравом уме и понимают, что не отвечать на телефонные звонки в современном мире - путь в некуда, в одиночество и дисгармонию. В нашем магазине вопросы всегда решаются и решаются в 99% в пользу клиента, даже если клиент, который, как известно "всегда прав!" - не прав! Пять баллов в рейтинге уже не первый год, (без накрученных отзывов, стоит отметить) доказывают, что мы умеем работать с клиентами.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Понравилось то, что картридж в итоге удалось забрать
Недостатки:
Долго собирали заказ. Неудобное время работы магазина - по будням, тогда же, когда рабочее время у всех, кто работает в пятидневку.
Комментарий:
Если вы тоже работаете по пятидневному графику - ищите магазин с более удобными часами работы
Изменить6 лет назад, Санкт-Петербург
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