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ЯндексЯндекс
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Отзывы о магазине СИТИ

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Заказал принтер. Товар отсутствует. Почему тогда он здесь выставлен, да еще по самой дешевой цене? Сомнительный способ продвижения магазина в Я-маркете.
Изменить7 лет назад, Санкт-Петербург
Комментарий 5583879
Официальный представитель магазина
Ответ официального представителя магазина
К счастью, Вы не единственный наш покупатель в день. И номер заказа нужен был Вам, чтобы подтвердить выплеснутый на нас в этот непростой осенний период негатив. Ваши последние слова подтверждают, что процесс заказа в нашей сети магазинов Вам не знаком. (Номер заказа приходит в эектронной почте и смс.) У нас не существует ботов, пишущих "стандартные отписки", так что с каждым отзывом, в котором клиент, чем то недоволен, идет предметное разбирательство. Вас на предметный диалог никак не вызвать. Так что, еще раз Вам гармонии с окружающим миром!
К счастью, Вы не единственный наш покупатель в день. И номер заказа нужен был Вам, чтобы подтвердить выплеснутый на нас в этот непростой осенний период негатив. Ваши последние слова подтверждают, что процесс заказа в нашей сети магазинов Вам не знаком. (Номер заказа приходит в эектронной почте и смс.) У нас не существует ботов, пишущих "стандартные отписки", так что с каждым отзывом, в котором клиент, чем то недоволен, идет предметное разбирательство. Вас на предметный диалог никак не вызвать. Так что, еще раз Вам гармонии с окружающим миром!
Комментарий 5595343
Имя скрыто
Странно, что Вы не можете найти заказ по наименованию принтера, дело секундное. Я покупал его для знакомых, вся информация была у них. Вот нашел, разбирайтесь предметно. Заказ № 57128 Вторник, 25 Октября 2016 14:27 Статус: Заказ Аннулирован Не удивлюсь, если следствие покажет, что "Заказ Аннулирован" по вине покупателя.
Странно, что Вы не можете найти заказ по наименованию принтера, дело секундное. Я покупал его для знакомых, вся информация была у них. Вот нашел, разбирайтесь предметно. Заказ № 57128 Вторник, 25 Октября 2016 14:27 Статус: Заказ Аннулирован Не удивлюсь, если следствие покажет, что "Заказ Аннулирован" по вине покупателя.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Заказ был доставлен, вежливый и позитивный курьер.
Недостатки:
Долго не могли определиться с оплатой. Не смогли с первого раза оформить документы правильно, несмотря на несколько писем с просьбами сделать все с первого раза и не тратить мое и свое время на исправление документов. Вся необходимая информация была предоставлена. По итогу, документы пришли с ошибками в реквизитах. Оператор сказал - приезжайте в любой магазин, там все исправят (читаем - вам надо, вы и приезжайте). У меня нет времени ездить и исправлять каждый неправильный документ, тем более, что это не моя ошибка. После написания жалобы в отдел контроля качества, все документы были исправлены и отправлены с курьером. Вопрос - почему нельзя было сделать все правильно сразу? И почему понадобились жалобы чтобы Ваша работа была сделана хорошо?
Комментарий:
Спасибо Отделу контроля качества, или вышестоящему руководству (не знаю кто посодействовал), за быструю и своевременную реакцию на лень своих сотрудников.
Изменить8 лет назад, Санкт-Петербург
Комментарий 4949327
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Отдел контроля качества и вышестоящее руководство у нас - одни и те же лица. Мы в курсе всей ситуации по Вашему заказу. Честно, нам очень жаль, что так вышло. Менеджер, который вел Ваш заказ, совершил недопустимые действия, не соответствующие стандартам обслуживания клиентов в СИТИ. Меры по исправлению и недопущению подобных ситуаций приняты. Приносим свои извинения, за ошибки нашего сотрудника. Надеемся, Вы дадите нам шанс реабилитироваться в Ваших глазах. Удачи!
Добрый день! Отдел контроля качества и вышестоящее руководство у нас - одни и те же лица. Мы в курсе всей ситуации по Вашему заказу. Честно, нам очень жаль, что так вышло. Менеджер, который вел Ваш заказ, совершил недопустимые действия, не соответствующие стандартам обслуживания клиентов в СИТИ. Меры по исправлению и недопущению подобных ситуаций приняты. Приносим свои извинения, за ошибки нашего сотрудника. Надеемся, Вы дадите нам шанс реабилитироваться в Ваших глазах. Удачи!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Кроме цен ничего
Недостатки:
Заказал на один адрес, на него же получил подтверждение. Заказ пришлось забирать с другого адреса. Без объяснения причин.
Комментарий:
Серьезные компании так бизнес не ведут.
Изменить8 лет назад, Сосновый Бор
Комментарий 4218635
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Мы стараемся вести наши дела серьезно и нам очень бы хотелось разобраться в этой ситуации, если действительно все было, как Вы описываете. Напишите пожалуйста номер заказа, мы обязательно разберемся. В любом случае приносим свои извинения за доставленные неудобства.
Здравствуйте! Мы стараемся вести наши дела серьезно и нам очень бы хотелось разобраться в этой ситуации, если действительно все было, как Вы описываете. Напишите пожалуйста номер заказа, мы обязательно разберемся. В любом случае приносим свои извинения за доставленные неудобства.
Комментарий 4300911
Имя скрыто
49965
49965
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстро заправили.
Недостатки:
Долгое обслуживание, в части курьерской доставки картриджей.
Комментарий:
Уважаемые! Наша компания больше не обратится за вашими услугами! Пожалуйста заранее извещайте клиентов о том что тогда будет произведена доставка, и во сколько.
Изменить8 лет назад, Санкт-Петербург
Комментарий 3791778
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! К сожалению не можем прокомментировать Ваше недовольство, т.к. не можем идентифицировать Ваше обращение к нам. Предоставьте пожалуйста, либо номер заказа, либо номер купона на заправку для предметного разбирательства.Сейчас получается, это не более, чем голословные обвинения.
Добрый день! К сожалению не можем прокомментировать Ваше недовольство, т.к. не можем идентифицировать Ваше обращение к нам. Предоставьте пожалуйста, либо номер заказа, либо номер купона на заправку для предметного разбирательства.Сейчас получается, это не более, чем голословные обвинения.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Никаких
Недостатки:
Качество заправки картриджа для принтера HP1102 не выдерживает никакой критики. Хотя цена невелика, всего 390 рубл., однако качество печати перезаправленным картриджем было столь низким, что через 2 дня пришлось его выбросить. Кроме того, программное обеспечение принтера стало выдавать сообщение, что остаточный ресурс картриджа всего 50 стр. Перезаправили называется!!! Одним словом овчинка выделки не стоит. Купил необходимый новый не оригинальный картридж за 700 рубл. и очень доволен качеством печати.
Комментарий:
Все те же.
Изменить8 лет назад, Санкт-Петербург
Комментарий 3646939
Имя скрыто
СПб, ул. Гончарная, д.3
СПб, ул. Гончарная, д.3
Комментарий 3646991
Имя скрыто
Пусть покупатели решают, каким из двух вариантов им воспользоваться. Вами было предложено оставить отзыв на оказанную мне услугу. Отзыв оставлен, а нравится он Вам или нет - это уже другой вопрос.
Пусть покупатели решают, каким из двух вариантов им воспользоваться. Вами было предложено оставить отзыв на оказанную мне услугу. Отзыв оставлен, а нравится он Вам или нет - это уже другой вопрос.
Инна С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Впервые купила неоригинальный картридж. Оказался бракованным. принять обратно отказались, несмотря на распечатку пробной страницы, где качество очевидно плохое. Аргумент "эксперта" - качество не зависит от картриджа, а только от печатающей головки. В конце концов взяли картридж на экспертизу. Вот уже 15 дней ответа нет.
Комментарий:
Пока покупала оригинальные картриджи - проблем с Сити не было. Как только столкнулась с проблемой, стало понятно, что с этой фирмой дела иметь не надо.
9 лет назад, Санкт-Петербург
Виталий К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
недорогая доставка
Недостатки:
Заказ не был выполнен полностью. Двух товаров в магазине не оказалось.Затянули по времени с исполнением. Тряпка Чистюля 50 х 70 оказалась с двумя дырками и производила впечатление постиранного сэконд-хэнда
10 лет назад, Санкт-Петербург
Комментарий 2295302
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! С Тряпкой, уверяем Вас, мы ничего не делали. Подстава производителя? Сроки затянулись - из-за 4-х выходных на 12 июня.
Добрый день! С Тряпкой, уверяем Вас, мы ничего не делали. Подстава производителя? Сроки затянулись - из-за 4-х выходных на 12 июня.
Николай Д.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Очень долгие сроки поставки, 8 дней
10 лет назад, Санкт-Петербург
Комментарий 2183683
Официальный представитель магазина
Ответ официального представителя магазина
Так получилось, что заказ вы сделали в разгар майских праздников, не все поставщики работали в полную силу. Но мы делали все возможное, чтобы товар был доставлен вам, как можно быстрее. Не совсем согласны с вашей оценкой нашей работы, но в любом случае приносим извинения за доставленные неудобства.
Так получилось, что заказ вы сделали в разгар майских праздников, не все поставщики работали в полную силу. Но мы делали все возможное, чтобы товар был доставлен вам, как можно быстрее. Не совсем согласны с вашей оценкой нашей работы, но в любом случае приносим извинения за доставленные неудобства.
Сергей С.
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Раньше были!!
Недостатки:
Сейчас появились!!
Комментарий:
В личном кабинете стоит статус заказа выполнен!!! Когда успели!??? Только попросили отзыв оставить!!! Заказ выполнили без меня,а я его жду, уже почти месяц!!! Здорово,отличная работа!!! Наверное придется в другой магазин обращаться!!! Спасибо!! Заказ № 37937!!!
10 лет назад, Санкт-Петербург
Комментарий 2140199
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Продублируем ответ, который был отправлен вам на эл. почту. К сожалению, заказанные Вами позиции появились на сайте в результате технического сбоя. Заказанные картриджи NV Print HP CH563H и HP CH564HE, пока не производятся компанией NV Print. На данный момент есть только оригинальные картриджи." Статус заказа "выполнен", появился автоматически после удаления этих позиций из нашей базы. От лица компании СИТИ приносим свои извинения за доставленные неудобства.
Добрый день. Продублируем ответ, который был отправлен вам на эл. почту. К сожалению, заказанные Вами позиции появились на сайте в результате технического сбоя. Заказанные картриджи NV Print HP CH563H и HP CH564HE, пока не производятся компанией NV Print. На данный момент есть только оригинальные картриджи." Статус заказа "выполнен", появился автоматически после удаления этих позиций из нашей базы. От лица компании СИТИ приносим свои извинения за доставленные неудобства.
Андрей Диманов
1
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
Адекватный персонал
Недостатки:
Не повезло с товаром
Комментарий:
Заказывал Colortek Фотобарабан Epson DU C1100/CX-11F (S051104), ждал 4 дня доставки, привезли... дико бу шный фотобарабан, с истершимся валом, и отовсюду сыпавшимся отработаным тонером (я такой как раз выбросил перед заказом), причем сам фотокондуктор был запаян в пленку!!, как такое может быть? на помойке они их находят что ли? до этого заказывал у этой фирмы тонер, все было нормально, с фотобарабаном до сих пор в шоке. Обязательно проверяйте перед тем как отдавать денег курьеру все что получаете, даже если товар запаян в пленку. Денег вернули, но осадок остался. Не поставил минус магазину, только потому что адекватные менеджеры, раньше проблем не было с ними.
10 лет назад, Санкт-Петербург
Комментарий 1934223
Официальный представитель магазина
Ответ официального представителя магазина
Спасибо за комментарий. Обязательно передадим вашу рекламацию в Колортек. На подобного рода замечания в Колортеке реагируют достаточно оперативно. Проблем с ходовыми картриджами Colortek давно нет. Мы конечно заинтересованы, чтобы покупатели у нас были постоянными, поэтому сделаем все для снижения к нулю подобных ситуаций! Приносим свои извинения, надеемся, что осадок растворится)
Спасибо за комментарий. Обязательно передадим вашу рекламацию в Колортек. На подобного рода замечания в Колортеке реагируют достаточно оперативно. Проблем с ходовыми картриджами Colortek давно нет. Мы конечно заинтересованы, чтобы покупатели у нас были постоянными, поэтому сделаем все для снижения к нулю подобных ситуаций! Приносим свои извинения, надеемся, что осадок растворится)
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