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ЯндексЯндекс
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Отзывы о магазине Sony Store Online

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alpat
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Описание и качество товара
Недостатки:
В день доставки поступило два смс с двумя различными адресами для получения, пришлось ездить по району и искать свой заказ.
Комментарий:
Упаковка хорошая
2 года назад, Москва
Александр Рожков
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Хороший товар продавать легко.
Недостатки:
Очень сомнительно, что сайт и маркет sony, официальные поставщики. Просто платформа которая спёрла название.
Комментарий:
Абсолютно нет ни новинок, ни широкого выбора моделей (всего) предыдущих лет выпуска. То ли сама sony в нашей стране с пофигизмом (мягко говоря) относится к клиентам, то ли (а это более вероятно) это ширма для просто очередного маркета, используещего менитое имя. ((( Очень жаль ....
2 года назад, Москва
Надир Гараев
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Быстрая доставка
Недостатки:
Ни курьер, ни оператор Sony не могли формулировать предложение "Вы имеете право включать прибор, или для проверки или вообще, только и только после подписания бумаг о получении и оплаты товара. Это правило нельзя нарушать!" Вместо этого и курьер и оператор говорили мимо да около. Товар получен, работает. Но настроение очень плохое. Грубо.
2 года назад, Москва
Комментарий 105811860
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый Надир, Благодарим Вас за отзыв и описание ситуации. Устройство разрешено вскрывать для визуального осмотра и проверки комплектности, без включения. Приносим наши извинения, если курьер или сотрудники колл-центра предоставили некорректный ответ. Мы обязательно проведем дополнительные проверки и беседы по данному случаю. С уважением, Ваш Sony Store Online.
Уважаемый Надир, Благодарим Вас за отзыв и описание ситуации. Устройство разрешено вскрывать для визуального осмотра и проверки комплектности, без включения. Приносим наши извинения, если курьер или сотрудники колл-центра предоставили некорректный ответ. Мы обязательно проведем дополнительные проверки и беседы по данному случаю. С уважением, Ваш Sony Store Online.
Роман
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Второй раз покупаю ,и опять проблемы с доставкой ,все откладывают и откладывают
3 года назад, Мытищи
Сергей Лемешев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Достоинства:
От Sony Store мне обычна всегда была нужна только Playstation по предзаказу. В 2013 году получилось без проблем оформить предзаказ и получить приставку в день выхода в магазине.
Недостатки:
С PS5 ситуация заметно отличается не в лучшую сторону. — Форма предзаказа работала с багами, страница не прогружалась. Завершить бронь было не возможно. Удалось забронировать приставку только спустя 2 недели после старта предзаказов, без предоплаты. — За полгода я так и не получил ни одного упоминания о своем бронировании. Лишь одинокое письмо, о том что стоимость изменилась и я опоздал с подтверждением нового ценника. Бронь из кабинета пропала. — Новый предзаказ совершить через сайт нынче невозможно — нет такой опции, зато есть баннер "уже в продаже". У перекупов, да, уже давно в продаже.
Комментарий:
Я бы понял и принял все эти телодвижения компании Sony, если б не одно но... Два моих товарища, которые умудрялись оформить предзаказ спустя месяц/два после меня, смогли получить свои приставки. То есть "живой" очереди в базе данных нет.
3 года назад, Москва
Николай Кутуков
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Всё таки доставили предзаказ после отмены
Недостатки:
Отменили предзаказ ps5 сделаный ещё в сентябре, особенно обидно с учетом того что моя очередь уже почти подошла
Комментарий:
Изменяю отзыв. После отмены предзаказа всё таки позвонили и предложили купить. Непонятно к чему была эта отмена, только зря потраченые нервы. Но главное приставку всё таки получил.
3 года назад, Щербинка
Дмитрий Кашлев
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
1) год дополнительной гарантии; 2) бесплатная и быстрая доставка до дверей
Недостатки:
очень длительное ожидание предзаказа
Комментарий:
Оформлял предзаказ на PS 5 DE 17 сентября 2020 №708165, т.е. в первый день возможности оформить предзаказ. По итогу получил смех и слезы: слезы от очень длительного ожидания PS5 (более полугода), а смех от того, что мне ее доставили 1-го апреля :D Да, это очевидно, что в Sony Store намного больше залетело предзаказов, чем в остальные магазины и нехватка полупроводников, а соответственно и количества копий PS5 в мире с этой ситуации сыграли злую шутку. Однако, в защиту Sony Store я бы сказал следующее: не понимаю нытья в отзывах насчет повышения цены, мол это обман и вытекающее из этого разочарование. Ну вы же читали условия предоставления предзаказа, в случае отсутствия 100% предоплаты? Нет? А там про этот случай было написано и я это еще 17 сентября прочитал. Поэтому Sony совсем не молодцы, что не сдюжили с таким количеством предзаказов, а уж тем более с отменой сентябрьских и более поздних, но среднестатистический покупатель по классике никаких соглашений и договоров не читает, а потом все у него виноваты.
3 года назад, Москва
Evgenii
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
2 года гарантии, доставили консоль на обмен в течении 5 дней и то из-за праздников.
Недостатки:
Невозможность связаться со службой поддержки по телефону и по чату, долгое ожидание решения проблемы с бракованной консолью. Долгое ожидание доставки, хотя предзаказ был оформлен в первый день, как выяснилось позже предоплатить его было не возможно из-за какой-то ошибки сайта.
Комментарий:
Оформил предзаказ на PS5 DE в день старта, предоплату внести не предложили. Обратная связь по предполагаемой дате доставки отсутсвует, дозвониться не возможно. Сегодня узнал, что другим покупателям аналогичного товара, но с большим порядковым номером заказа №702ХХХ (значит и оформленным тоже позже) товар доставили еще в ноябре. Получить комментарии почему так происходит не представляется возможным, как и узнать о судьбе своего заказа. UPD: приставку все-таки доставили, но оказалась с браком (разноцветные полосы на экране во время игры и в меню, скорее всего битый GPU). Служба поддержки определила, что это замена, однако за 2 недели с заявкой на обмен ничего не произошло, я продолжаю ждать... UPD 10.01.20: 30 числа позвонили, согласовали возврат консоли и доставку новой. Уже 5 числа с утра привезли новую (задержка из-за новогодних праздников). Проблему решили, проблема с прошлой консоли больше не появлялась. Спасибо. Но со службой поддержки надо что-то делать, дозвониться не возможно, как и дописаться через чат.
3 года назад, Москва
Комментарий 104248793
Официальный представитель магазина
Ответ официального представителя магазина
Евгений, добрый день, Спасибо за отзыв. Мы сталкиваемся с большой загруженностью линии колл-центра из-за повышенного спроса на категорию PlayStation. Мы предпринимаем все возможные меры для улучшения работы службы поддержки, и в ближайшее время вернемся в режим штатной работы. С уважением, фирменный магазин Sony Store Online
Евгений, добрый день, Спасибо за отзыв. Мы сталкиваемся с большой загруженностью линии колл-центра из-за повышенного спроса на категорию PlayStation. Мы предпринимаем все возможные меры для улучшения работы службы поддержки, и в ближайшее время вернемся в режим штатной работы. С уважением, фирменный магазин Sony Store Online
Михаил Козлов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Достоинства:
Пока не увидел
Недостатки:
Никакой информации по товару который ждёт вся наша страна, никакой обратной связи, ни одного ответа на заявки через форму обратной связи, письма в чат без ответа... Возлагая надежды на прямого представителя в России сделал предзаказ у них, а не в сетевом ритейлере, в надежде ожидания товара быть максимально информированным по товару и гарантированно получить его в ближайшие сроки релиза, так я ещё никогда не ошибался...
Комментарий:
Поспешных выводов делать не стану по другим критериям работы официального магазина, сделал лишь оценку их обратной связи с клиентом и полное отсутствие клиентоориентированности, как для представителя японского бренда с передовыми технологиям... Позор российскому представительству!
3 года назад, Оренбург
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Официальный магазин Sony
Недостатки:
Предзаказ на PS5 не получен до сих пор. Сегодня 25.11.2020.
Комментарий:
Понадеялся на то, что магазин официальный и не стал делать предзаказ в сетевых магазинах. Чат на сайте не отвечает несколько дней. По телефону тоже не отвечают. В итоге без приставки и сроки доставки непонятны, т.к. никак с магазином не связаться.
Изменить3 года назад, Москва
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Но со службой поддержки надо что-то делать, дозвониться не возможно, как и дописаться через чат.","pro":"2 года гарантии, доставили консоль на обмен в течении 5 дней и то из-за праздников.","contra":"Невозможность связаться со службой поддержки по телефону и по чату, долгое ожидание решения проблемы с бракованной консолью. Долгое ожидание доставки, хотя предзаказ был оформлен в первый день, как выяснилось позже предоплатить его было не возможно из-за какой-то ошибки сайта.","type":0,"delivery":0,"deliveredBy":null,"orderId":"700194","votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"125415266":{"entity":"review","id":"125415266","isCpa":false,"recommend":true,"shopId":365,"userId":783878500,"anonymous":0,"created":1617981293000,"averageGrade":3,"comment":"Оформлял предзаказ на PS 5 DE 17 сентября 2020 №708165, т.е. в первый день возможности оформить предзаказ. 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Поэтому Sony совсем не молодцы, что не сдюжили с таким количеством предзаказов, а уж тем более с отменой сентябрьских и более поздних, но среднестатистический покупатель по классике никаких соглашений и договоров не читает, а потом все у него виноваты.","pro":"1) год дополнительной гарантии;\n2) бесплатная и быстрая доставка до дверей","contra":"очень длительное ожидание предзаказа","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":6,"reject":11,"total":17,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"125762506":{"entity":"review","id":"125762506","isCpa":false,"recommend":true,"shopId":365,"userId":1207031177,"anonymous":0,"created":1618407800000,"averageGrade":3,"comment":"Изменяю отзыв. 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У перекупов, да, уже давно в продаже.","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":10,"reject":1,"total":11,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"128542848":{"entity":"review","id":"128542848","isCpa":false,"recommend":false,"shopId":365,"userId":1007074138,"anonymous":0,"created":1621616554000,"averageGrade":3,"comment":null,"pro":null,"contra":"Второй раз покупаю ,и опять проблемы с доставкой ,все откладывают и откладывают","type":0,"delivery":0,"deliveredBy":null,"orderId":"834223","votes":{"agree":0,"reject":4,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Мытищи"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"140572191":{"entity":"review","id":"140572191","isCpa":false,"recommend":false,"shopId":365,"userId":19431582,"anonymous":0,"created":1634719924452,"averageGrade":3,"comment":null,"pro":"Быстрая доставка","contra":"Ни курьер, ни оператор Sony не могли формулировать предложение \"Вы имеете право включать прибор, или для проверки или вообще, только и только после подписания бумаг о получении и оплаты товара. Это правило нельзя нарушать!\" Вместо этого и курьер и оператор говорили мимо да около. Товар получен, работает. Но настроение очень плохое. 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