Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине SPIM

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Пользователь удален
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
привезли вовремя, как обещали
Недостатки:
Матрас издаёт не приятный химический запах. При закрытых окнах в комнате не возможно находиться. Матрас пролежал на кровати четыре дня, запах не снизился. Вынес матрас на пять дней на улицу, но ситуация не поменялась. Ответ от производителя –«…не приятный запах изделия не является основанием для возврата товара..» Советую перед покупкой задавать такой вопрос.
Год назад, Тюмень
Комментарий 151916050
Пользователь удален
SPIM, здравствуйте, № 37064839
SPIM, здравствуйте, № 37064839
Комментарий 151918296
Логотип SPIM
SPIM
Ответ официального представителя магазина
Здравствуйте ,Евгений ! Ваша претензия удовлетворена, денежные средства за матрас возвращены.
Здравствуйте ,Евгений ! Ваша претензия удовлетворена, денежные средства за матрас возвращены.
иван мазайкин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Для продаж магазин нормальный ,быстрая связь с Вами созвоняться ,доставят
Недостатки:
4 янв купил матрасы DIMAX после вскрытия герметичной упаковки стали сильно вонять наверное заводским клеем , созвонился с магазином на следующий день , сказали что отдел по претензиям откроется после праздников , продажи работают возврат нет, в наше время это наверное нормально удивляться не стоит . связались 9 января в письменном виде , что отправили претезию на фабрику ждите ответа в течении 10 раб.дней . На вопросы дальше отвечают из серии мы заняты , трубки не берут . Имейте ввиду ! На хамство - отвечу тем же !
Комментарий:
По продаже нет вопросов , по возврату товара ведут себя по- хамски !
2 года назад, Москва
Комментарий 150188803
Логотип SPIM
SPIM
Ответ официального представителя магазина
Здравствуйте, Иван ! В момент Вашего звонка менеджер разговаривал по другой линии, по данной причине не могла ответить на Ваш звонок. Позже с Вами связались. Ваша рекламация рассматривается фабрикой, ожидайте оперативного ответа.
Здравствуйте, Иван ! В момент Вашего звонка менеджер разговаривал по другой линии, по данной причине не могла ответить на Ваш звонок. Позже с Вами связались. Ваша рекламация рассматривается фабрикой, ожидайте оперативного ответа.
Alexandra Varfolomeeva
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Вежливые менеджеры Большой выбор
Недостатки:
Не соблюдают сроки поставок
Комментарий:
Ждём кровать месяц. Хотя изначально было заявлено 10 дней. Сначала не предупредили, что у фабрики кончилась ткань и производство затянулось. Теперь кормят завтраками «кровать на упаковке, ждите - вам перезвонят».
2 года назад, Москва
Комментарий 105324833
Логотип SPIM
SPIM
Ответ официального представителя магазина
Здравствуйте. Благодарим Вас за отзыв, и приносим свои извинения за доставленные неудобства. Действуем, как согласовали с Вами в телефонном разговоре вчера. Спасибо Вам за понимание!
Здравствуйте. Благодарим Вас за отзыв, и приносим свои извинения за доставленные неудобства. Действуем, как согласовали с Вами в телефонном разговоре вчера. Спасибо Вам за понимание!
Светлана Н.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Товар качественный.
Недостатки:
Мой большой заказ от 24.05.20г. (общая сумма 57642 руб.) к 16.06.20г. доставили лишь на половину! По телефону сотрудницы интернет-магазина https://spim.ru/ (8(800) 555-60-55 себе позволяют хамить, в особенности, когда уже клиент полностью оплатил заказ.
Комментарий:
В этом магазине вводят в заблуждение клиента, т.е., уже после оформления заказа клиентом, начинают прибедняться, заявляя что нужно подождать (сколько?), чтобы в полном объёме получить заказ. В интернет-магазина https://spim.ru/ не умеют работать оперативно!
3 года назад, Москва
Комментарий 103293345
Логотип SPIM
SPIM
Ответ официального представителя магазина
Добрый День, Светлана . Про проведенной проверке дату доставки обозначили до оплаты заказа в момент подтверждения заказа.
Добрый День, Светлана . Про проведенной проверке дату доставки обозначили до оплаты заказа в момент подтверждения заказа.
Регина К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Большой ассортимент
Недостатки:
1. Долгое ожидание отправки и доставки, очень неудобная доставка СДЕК 2. Работу операторов оцениваю на 1 из 5: менеджер Марианна без моего согласия и без оповещения разбила заказ на 2 части, первую на доставку в пункт выдачи, вторую на доставку курьером, кроме этого в чате перед покупкой не смогла меня проконсультировать по подушкам Орматек. Придя в пункт выдачи и получив только один товар из списка я позвонила в компанию и попала на оператора, которая в неприятной манере со мной разговаривала. 3. Экономят на упаковке посылок - вместо коробки кладут в пакет и обматывают скотчем так, что открыть просто нереально, причем даже без каких-либо опознавательных знаков, что открывать нужно осторожно. При вскрытии посылки прорезала насквозь подушку. Оператор Елена не смогла ничем помочь кроме того, что предложила перезвонить их руководителю завтра и начала мне объяснять, что не знает что делать в такой ситуации и она просто оператор - считаю такой подход неуместным, потому что я звоню в компанию Spim.ru, а не оператору Елене.
4 года назад, Москва
Комментарий 103189196
Логотип SPIM
SPIM
Ответ официального представителя магазина
Здравствуйте , Регина . Действительно в данный момент сложная ситуация по срокам доставки силами СДЭК из-за увеличившегося количества заказов в период пандемии. Посылки свыше 30 тысяч рублей отправляются только по предоплате,во избежание этого ваш заказ и был разбит на 2 части. ПО поводу того,что Вас не предупредили мы выясним всем подробности. Упаковку посылок мы проработаем,но это первый случай за нашу многолетнюю практику.
Здравствуйте , Регина . Действительно в данный момент сложная ситуация по срокам доставки силами СДЭК из-за увеличившегося количества заказов в период пандемии. Посылки свыше 30 тысяч рублей отправляются только по предоплате,во избежание этого ваш заказ и был разбит на 2 части. ПО поводу того,что Вас не предупредили мы выясним всем подробности. Упаковку посылок мы проработаем,но это первый случай за нашу многолетнюю практику.
Григорий Чумаков
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Покупал латексный матрас sleepline latex, по факты привезли какую-то хрень
Недостатки:
Жёсткий и неудобный матрас, мучаюсь второй месяц, привыкнуть не могу! Надо что-то поверх покупать. Коллега рекомендовал латексный матрас, но он у него весит 100 кг, а мой не больше 20. Надо было сразу отказаться, но тогда в голову не пришло.
Комментарий:
Написал на сайт компании, комментарии удалили.
4 года назад, Санкт-Петербург
Комментарий 103104805
Логотип SPIM
SPIM
Ответ официального представителя магазина
Здравствуйте, Григорий. Если матрас Вам не подходит,просим обратиться на почту Brak@2236055.ru или указать номер заказа для связи.
Здравствуйте, Григорий. Если матрас Вам не подходит,просим обратиться на почту Brak@2236055.ru или указать номер заказа для связи.
Андрей
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
нет
Недостатки:
доставка ночью, непонятки с ценой на доставку, подарок не соответствует действительности
Комментарий:
На сайте списался в чате с оператором и уточнил по поводу доставки матраса. Менеджер сказал что доставка будет стоить 300 рублей и в подарок дадут подушку. Согласовал и отправил заказ через сайт, через 10 минут звонит менеджер и говорит что доставка 990 рублей! Отказался. Зашел на сайт посмотрел и вижу что доставка 300 рублей, звоню сам, говорят, да действительно на сайте указано 300 видимо ошибка, доставим за 300. Курьер приехал на следующий день в 12 ночи! Подушку подарочную не дал, говорю а подушка где, он сказал что раз в накладной нет значит не положено, но все равно дал просто попросил написать в накладной. Но подушка не та которая указана на сайте, размер другой, наволочки красивой нет. По самому матрасу трудно что то сказать, вроде нормальный.
4 года назад, Электроугли
Комментарий 102625507
Логотип SPIM
SPIM
Ответ официального представителя магазина
Здравствуйте,Андрей! Путаница с доставкой возникла из-за того,что в адресе указана деревня,а не город. Приносим извинения за возникшую проблему.
Здравствуйте,Андрей! Путаница с доставкой возникла из-за того,что в адресе указана деревня,а не город. Приносим извинения за возникшую проблему.
Александр Миронов
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
1) Завалили спамом почту, 2) обещали скидку 10% на первый заказ, но обманули, 3) доставка в Подмосковье платная 4) матрас ждать 5 дней
Комментарий:
Купил в итоге у производителя - одно письмо, один звонок, через день бесплатно привезли. Подарок сделали. Учитесь, как надо работать!
4 года назад, Москва
Комментарий 102423514
Логотип SPIM
SPIM
Ответ официального представителя магазина
Здравствуйте,Александр! Просим внимательно ознакомиться с условиями,прописанными в промокоде. Вы можете отписаться от рассылки,если не хотите получать наши предложения.
Здравствуйте,Александр! Просим внимательно ознакомиться с условиями,прописанными в промокоде. Вы можете отписаться от рассылки,если не хотите получать наши предложения.
Комментарий 102423892
3) внимательно ознакомился с текстом за звездочкой: *Промокод действует на весь ассортимент, кроме некоторых товаров из разделов «Кровати» и «Матрасы». "кроме некоторых" - я понял методику обмана
3) внимательно ознакомился с текстом за звездочкой: *Промокод действует на весь ассортимент, кроме некоторых товаров из разделов «Кровати» и «Матрасы». "кроме некоторых" - я понял методику обмана
Alexander
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Заявленных товаров нет в наличии. Долго реагируют. Потом вовсе пропали. Подробно: Оставил заказ на одеяло ночью. В пришедшем на почту автоответе было сказано, что менеджер свяжется со мной в течение 1 часа в рабочее время. По факту менеджер позвонила во второй половине дня, после 14:00, и сказала, что одеяла в заказанном цвете наличии нет. Предложила отправить на почту ссылку на аналогичное. Ссылка на почту на аналогичный товар пришла без сопроводительного текста. Я запросил информацию о наличии других цветов (которые на сайте числятся) и на этом наше общение прекратилось.
5 лет назад, Москва
Комментарий 101945736
Логотип SPIM
SPIM
Ответ официального представителя магазина
Здравствуйте,Александр! Приносим свои извинения за длительное ожидание. В качестве извинений готовы предоставить скидку на заказ. За подробной информацией просим обратиться в интернет магазин.
Здравствуйте,Александр! Приносим свои извинения за длительное ожидание. В качестве извинений готовы предоставить скидку на заказ. За подробной информацией просим обратиться в интернет магазин.
Имя скрыто
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Большой ассортимент.
Недостатки:
Отвратительное качество товара. При оформлении возврата, магазин требует, чтобы товар был отправлен Почтой России.
Комментарий:
Заказали детскую подушку Vefer PolarGelFoam с доставкой через СДЭК. После получения внимательно осмотрели подушку Vefer. Сразу обратил на себя внимание не очень приятный запах, исходивший от подушки. Ну ладно, вещь новая, бывает, выветрится. Удивило другое. Тактильно подушка оказалась очень упругой, мгновенно восстанавливала свою форму после сжатия, как обычный поролон. Совсем не те ощущения, как от имеющихся у нас дома подушек с полимерным наполнителем. Сняли с новой подушки верхний плотный чехол. И вот здесь нас ждал главный сюрприз. Во-первых, у всех подобных подушек под верхним плотным чехлом есть ещё тонкий хлопковый чехол. Здесь нижнего чехла не было, и нашему вниманию предстал непосредственно полимер. Он сильно отличался от того, который был изображён на рекламных картинках на сайте. На вид обычный поролон с плохим качеством литья. Весь покрыт «кратерами». Но само главное, края полимера были жёлтые (цвет, как у старого лимона) и липкие. Конечно, ни о каких «экстраординарных ощущениях комфортности и высокоэластичности» даже речи не шло. Обратили внимание, что на рекламных картинках на сайте интернет-магазина на верхнем плотном чехле изображена зелёная снежинка и надпись PolarGelFoam и Purotex, а на чехле нашей подушки была только надпись MindFoam и Purotex (судя по сайту, такие чехлы на подушках другой серии). Решили оформить возврат. Здесь новый сюрприз. Если доставка была через транспортную компанию СДЭК, то возврат возможен только отправкой посылки Почтой России. Не клюйте на то, что Vefer это Италия. Оказалось, что это «несуразное изделие» продаётся только у нас в России. Наверное, специальная «санкционная» серия. На сайте очень красиво написано "Экстраординарная ЭКО-подушка с выдающимися показателями равномерной терморегуляции, необычной комфортностью и эргономикой". Выяснили, что эти подушки сняты с производства ещё в 2017 году. Не связывайтесь с подобными интернет-магазинами, где купить легко, а вернуть очень сложно.
Изменить5 лет назад, Саратов
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После получения внимательно осмотрели подушку Vefer. Сразу обратил на себя внимание не очень приятный запах, исходивший от подушки. Ну ладно, вещь новая, бывает, выветрится. Удивило другое. Тактильно подушка оказалась очень упругой, мгновенно восстанавливала свою форму после сжатия, как обычный поролон. Совсем не те ощущения, как от имеющихся у нас дома подушек с полимерным наполнителем. Сняли с новой подушки верхний плотный чехол. И вот здесь нас ждал главный сюрприз. Во-первых, у всех подобных подушек под верхним плотным чехлом есть ещё тонкий хлопковый чехол. Здесь нижнего чехла не было, и нашему вниманию предстал непосредственно полимер. Он сильно отличался от того, который был изображён на рекламных картинках на сайте. На вид обычный поролон с плохим качеством литья. Весь покрыт «кратерами». Но само главное, края полимера были жёлтые (цвет, как у старого лимона) и липкие. Конечно, ни о каких «экстраординарных ощущениях комфортности и высокоэластичности» даже речи не шло. 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По самому матрасу трудно что то сказать, вроде нормальный.","pro":"нет","contra":"доставка ночью, непонятки с ценой на доставку, подарок не соответствует действительности","type":0,"delivery":0,"deliveredBy":null,"orderId":"76452058","votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Электроугли"},"isProblemResolved":false,"factors":[{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":2,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"105392532":{"entity":"review","id":"105392532","isCpa":false,"recommend":false,"shopId":6039,"userId":561964148,"anonymous":0,"created":1588989458000,"averageGrade":2,"comment":"Написал на сайт компании, комментарии удалили.","pro":"Покупал латексный матрас sleepline latex, по факты привезли какую-то хрень","contra":"Жёсткий и неудобный матрас, мучаюсь второй месяц, привыкнуть не могу! 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В интернет-магазина https://spim.ru/ не умеют работать оперативно!","pro":"Товар качественный.","contra":"Мой большой заказ от 24.05.20г. (общая сумма 57642 руб.) к 16.06.20г. доставили лишь на половину! По телефону сотрудницы интернет-магазина https://spim.ru/ (8(800) 555-60-55 себе позволяют хамить, в особенности, когда уже клиент полностью оплатил заказ.","type":0,"delivery":0,"deliveredBy":null,"orderId":"78475325","votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":2,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"135395669":{"entity":"review","id":"135395669","isCpa":false,"recommend":false,"shopId":6039,"userId":389195997,"anonymous":0,"created":1627488120264,"averageGrade":2,"comment":"Ждём кровать месяц. 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На вопросы дальше отвечают из серии мы заняты , трубки не берут . Имейте ввиду ! На хамство - отвечу тем же !","type":0,"delivery":0,"deliveredBy":null,"orderId":"87697835","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":2,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"168906269":{"entity":"review","id":"168906269","isCpa":false,"recommend":false,"shopId":6039,"userId":675443275,"anonymous":0,"created":1662465703682,"averageGrade":2,"comment":null,"pro":"привезли вовремя, как обещали","contra":"Матрас издаёт не приятный химический запах. При закрытых окнах в комнате не возможно находиться. Матрас пролежал на кровати четыре дня, запах не снизился. Вынес матрас на пять дней на улицу, но ситуация не поменялась.\nОтвет от производителя –«…не приятный запах изделия не является основанием для возврата товара..»\nСоветую перед покупкой задавать такой вопрос.","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Тюмень"},"isProblemResolved":false,"factors":[{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]}},"pager":{"787912ce":{"pageNum":1,"pages":[{"num":1,"current":true},{"num":2,"current":false},{"num":3,"current":false},{"num":4,"current":false}],"pageSize":10,"count":39,"total":39,"totalPageCount":4,"type":"shopReview","id":"787912ce","entity":"pager"}},"commentary":{"101945736":{"text":"Здравствуйте,Александр!\nПриносим свои извинения за длительное ожидание.\nВ качестве извинений готовы предоставить скидку на заказ.\nЗа подробной информацией просим обратиться в интернет магазин.","id":101945736,"entityId":89687286,"state":"NEW","changed":false,"updateTime":1556285785000,"createTime":1556296585572,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"6039"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/89687286"},"102423514":{"text":"Здравствуйте,Александр!\nПросим внимательно ознакомиться с условиями,прописанными в промокоде.\nВы можете отписаться от рассылки,если не хотите получать наши предложения.\n","id":102423514,"entityId":96223290,"state":"NEW","changed":false,"updateTime":1571988035000,"createTime":1571998835781,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"6039"},"entity":"commentary","canDelete":false,"isLeaf":false,"levelRootId":"/shopReviewComment/96223290"},"102423892":{"text":"3) внимательно ознакомился с текстом за звездочкой:\r\n*Промокод действует на весь ассортимент, кроме некоторых товаров из разделов «Кровати» и «Матрасы». \r\n\r\n\"кроме некоторых\" - я понял методику обмана","id":102423892,"entityId":96223290,"parentId":102423514,"state":"NEW","changed":false,"updateTime":1571992782000,"createTime":1572003582911,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"c31ja742rq8dkg7zk5jgcztd1c"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/96223290"},"102625507":{"text":"Здравствуйте,Андрей!\nПутаница с доставкой возникла из-за того,что в адресе указана деревня,а не город.\nПриносим извинения за возникшую проблему.","id":102625507,"entityId":98735876,"state":"NEW","changed":false,"updateTime":1577085058000,"createTime":1577095858285,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"6039"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/98735876"},"103104805":{"text":"Здравствуйте, Григорий.\nЕсли матрас Вам не подходит,просим обратиться на почту Brak@2236055.ru или указать номер заказа для связи.","id":103104805,"entityId":105392532,"state":"NEW","changed":false,"updateTime":1589179729000,"createTime":1589190529665,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"6039"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/105392532"},"103189196":{"text":"Здравствуйте , Регина .\nДействительно в данный момент сложная ситуация по срокам доставки силами СДЭК из-за увеличившегося количества заказов в период пандемии. Посылки свыше 30 тысяч рублей отправляются только по предоплате,во избежание этого ваш заказ и был разбит на 2 части. 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