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ЯндексЯндекс
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Отзывы о магазине Страна игрушки

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Жанна
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Прислали не тот товар. Нужный нам товар имел ОДИНАКОВОЕ название с похожим товаром. Продавец должен был уточнить какой товар нам нужен, т.е. спросить индекс. Покупатели: ни о каком обмене или возврате и не мечтайте.
3 года назад, Москва
Александр Чужба
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Не имеется
Недостатки:
01 ноября сделал заказ. Менеджер перезвонил, обговорили стоимость и сроки доставки. Жду. Через неделю написал на почту запрос предоставить трек-номер. А в ответ тишина. Ещё через неделю (сегодня 15 ноября) через их сайт запросил обратный звонок. Недождавшись, позвонил сам. И выяснилось, что заказ мой НЕ отправлен. По какой причине НЕ известно. Товара в наличии больше нет. Почему меня не известили НЕ известно. Короче, работа магазина отвратительна. Впервые с таким сталкиваюсь за 15 лет активных интернет-покупок. Ребята, так нельзя!
5 лет назад, Красноярск
Ирина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
После размещения заказа оперативно позвонили, все подтвердили, доставили к дате
Недостатки:
НО!!! доставку за неделю согласовывала специально под день рождение ребенка., заказ привезли урезанный, за неделю НИКТО НЕ позвонил!!! На мое негодование сказали менеджер будет наказан!! Мне то не легче от того что он будет наказан. Как вижу это норма данного магазина. Пришлось бежать и искать в рознице аналог выбранного!!!!
5 лет назад, Москва
Alla A.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Курьер вместо 1 единицы заказанного товара привез 2, заказ принимала бабушка и соответственно оплатила дважды. Менеджер по телефону сказала оставить рекламацию на сайте, чтобы отправить форму нужно распечатать лист, заполнить его, отсканировать, прикрепить через сайт и отправить - всё сделали, в ответ полная тишина. Менеджер по телефону в раздраженном тоне отвечает "ждите". Видимо, тянут сроки, когда обращение по Закону О защите прав потребителей уже будет невозможно.
Комментарий:
Собираюсь писать жалобу в Роспотребнадзор.
5 лет назад, Москва
Александр
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
НЕТ!
Недостатки:
Заказ оформлялся в этом интернет-магазине 13.03.18, доставили только 19.03.18. При звонке менеджера этого магазина 13.03.18 уверяли, что все 4 позиции из заказа есть в наличии и будут доставлены все точно по списку. При получении обнаружилось, что вместо гусеничного экскаватора, положили самосвал, хотя на сайте, на фотографиях и в приложенном чеке по артикулу указан именно экскаватор! Также, вместо 4 позиций привезли только 3, основной, из-за которой и делался в этом магазине заказ, не привезли! После долгих споров и пререканий с менеджерами к решению не пришли. Менять игрушку отказываются и довозить не собираются! Никто даже не позвонил и не предупредил, что не довезут часть заказа и заменят позицию на другую.
Комментарий:
Не советую делать заказы в этом магазине, если не хотите проблем. Абсолютно не клиентоориентированный сервис. Желания работать с людьми отсутствует. Решать свои же косяки отказываются.
6 лет назад, Москва
Эля Эля
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Нет!
Недостатки:
Низкая цена оказалась сыром в мышеловке. Игрушка конструктор Знаток Умная машина стоила 3150. Дальше пошло весело, по ссылке с Яндекс Маркета попала на фото другого конструктора,но артикул был нужный,а ещё внизу описание машинки. В разговоре с оператором выяснилось что цена уже 3560. Заказала,на следующий день звонят, привезли не тот( понятно что артикулы на сайте запутаны), через день звонят, нужный кончился. Через 2 недели опять появился на сайте, заказала по артикулу. Путаницу на сайте не убрали. В пункте самовывоза на Алексеевской (искать сложно даже с навигацией). Был опять не тот конструктор. На машину цена оказалась опять выше чем на Яндекс Маркет.
Комментарий:
Магазин проблема. Договориться о чем то сложно. Только после ругани исправили сайт. Но продать по указанной цене сайта отказались. Хоть это и нарушение закона. Не хотите проблемы не связывайтесь!
6 лет назад, Москва
Ольга Г.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
НЕТ!!!!!
Недостатки:
Сплошные недостатки! Заказала подарок ребенку к новому году 25 декабря. Заказ подтвердили и доставку назначили на 28 декабря. В итоге 28 не привезли. 29 числа позвонила, сказали, что доставка стоит в плане на 29-е. Ни 29 ни 30 мне так и не привезли ничего! Сегодня 31- декабря, курьер был не рад моему звонку с претензиями и обещал перезвонить! В общем, ничего я так и не получила! Желаю всем сотрудникам этого УЖАСНЕЙШЕГО МАГАЗИНА весь год испытавать те же эмоции, что и я и мой ребенок испытываем уже несколько дней!!!!
6 лет назад, Москва
Валентина З.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Не обнаружилось.
Недостатки:
Не отвечали на звонки, неоднократно оставляла заявку на их сайте перезвонить, со мной никто не всязался, по телефону дозвониться невозможно. Неизвестно, что с моим заказом, похоже его так и не привезут. Как будто есть сайт, а самого магазина и сервиса не существует.
Комментарий:
Заказала детскую кроватку в магазине, со мной никто не связался, мне никто не перезвонил. Сервис как таковой отсутствует.
6 лет назад, Москва
Юрий Че
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Просто ужасный магазин! Привезли не то что заказывал, обменивать отказались, никогда больше сюда не позвоню!
Комментарий:
Просто ужасный магазин! Привезли не то что заказывал, обменивать отказались, никогда больше сюда не позвоню!
6 лет назад, Москва
Ещё 29 человек поставили магазину оценку, но ничего не написали о нём
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