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ЯндексЯндекс
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Отзывы о магазине Стрекозка

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Борис Данилов
8
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
нет ответа на мой заказ
10 месяцев назад, Москва
Комментарий 165567140
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день Борис. Спасибо большое за отзыв, не смотря на то, что он негативный. Действительно в силу, технического сбоя Ваш заказ не был обработан вовремя. Мы приносим свои извинения за доставление неудобства. Спасибо, что написали нам об этой ошибке. Нам совершенно не наплевать на наших клиентов! И именно поэтому у нас 5 честных звезд. Но к сожалению, да мы иногда, как и все люди ошибаемся и признаем ошибки. С Заботой о Вас и Ваших близких
Добрый день Борис. Спасибо большое за отзыв, не смотря на то, что он негативный. Действительно в силу, технического сбоя Ваш заказ не был обработан вовремя. Мы приносим свои извинения за доставление неудобства. Спасибо, что написали нам об этой ошибке. Нам совершенно не наплевать на наших клиентов! И именно поэтому у нас 5 честных звезд. Но к сожалению, да мы иногда, как и все люди ошибаемся и признаем ошибки. С Заботой о Вас и Ваших близких
Ъ
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
нет
Недостатки:
Делала заказ на 50 шт.каши Хайнц. Пришло подтверждение заказа на почту. На следующий день позвонили из этого магазина и сказали, что в наличии всего 2 пачки и у них не оптовая база, чтобы столько заказывать, сказали отправляться к поставщикам или изготовителям. Ну что сказать? Вежливо послали. Вот вопрос в следующем: им деньги не нужны или что? Если есть заказчик, который готов купить 50 пачек, то заказать их(даже по предоплате) нельзя?? И потом раз у них так сделан сайт, что в него легко можно добавить 50 штук одного наименования и НИГДЕ не написано, что нельзя заказать много, то почему бы об этом не написать?? Или сделать невозможной в корзине при заказе добавить больше того количества, которое есть на складе. И еще интересно. А что же тогда можно заказать?? 2 пачки каши и 2 банки пюре? И оплатить доставку?? А смысл где? Или надо купить 50 наименований по 2 штуки??? Очень часто мамы заказывают товаров на месяц, а то и два, чтобы не заказывать постоянно одно и то же по 3 раза в неделю. Практически все интернет-магазины принимают заказы на большое количество товаров, т.к. это выгодно и покупателю и продавцу. Год назад примерно у меня была та же проблема с этим магазином. Ничего не изменилось совсем. Просто удивительно, что в наше время при такой конкуренции они так работают
4 года назад, Москва
Комментарий 102466750
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Елена Валентиновна. Спасибо, что пишите нам. Прежде всего, приносим свои искренние извинения за доставленные неудобства. У нас действительно не было в таком количестве запрашиваемой позиции. У нас нет таких остатков, потому, что Вы заходите к нам всего один раз в год. Если бы Ваши заказы были более регулярные, мы делали это специально для Вас) Ну и конечно, мы Вас никуда ни в коем случае не посылали, а рекомендовали обратиться на горячую линую производителя, с вопросом, о том где можно приобрести данную позицию в таком количестве. С уважением
Добрый день, Елена Валентиновна. Спасибо, что пишите нам. Прежде всего, приносим свои искренние извинения за доставленные неудобства. У нас действительно не было в таком количестве запрашиваемой позиции. У нас нет таких остатков, потому, что Вы заходите к нам всего один раз в год. Если бы Ваши заказы были более регулярные, мы делали это специально для Вас) Ну и конечно, мы Вас никуда ни в коем случае не посылали, а рекомендовали обратиться на горячую линую производителя, с вопросом, о том где можно приобрести данную позицию в таком количестве. С уважением
Юлия Карташова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Цена товара
Недостатки:
Курьеры опаздывают. Могут вообще не привезти!
Комментарий:
Сделали заказ, хотели доставку 30го апреля. На утро менеджер перезвонил и подтвердил доставку на 29.04, тк 30го выходной. Ждали весь день, В итоге никто не связался, товар не доставлен. Телефоны недоступны- ни 8-800 ни московский. Безумно недовольны, тк заказ очень нужен на праздники. До этого заказывали не раз и курьер периодически опаздывал, поэтому самим приходилось его искать через горячую линию.
6 лет назад, Москва
Комментарий 100583507
Официальный представитель магазина
Ответ официального представителя магазина
Юлия добрый день. Мы приносим свои извинения, за сложившуюся ситуацию. И не смотря на факт недоразумения, разочарованный клиент - это всегда наша вина. Менеджер с Вами связался и решил все Ваши проблемы. Вы с нами сотрудничаете больше года, и ничего подобного не было. И мы уверены, что будете сотрудничать далее) Помощь маме - наше дело!
Юлия добрый день. Мы приносим свои извинения, за сложившуюся ситуацию. И не смотря на факт недоразумения, разочарованный клиент - это всегда наша вина. Менеджер с Вами связался и решил все Ваши проблемы. Вы с нами сотрудничаете больше года, и ничего подобного не было. И мы уверены, что будете сотрудничать далее) Помощь маме - наше дело!
Сергей К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Купил комод Valle Fairytale привезли к подъезду поднять не помогли хорошо что я дома был жена бы даже до лифта не дотащила. хорошо начал собирать болты не подходят дырки сделаны под другие направляющие ну короче пришлось покупать другие саморезы но когда собрал комод по тем дыркам которые там были ящики не закрывались стоят криво ужас короче но добило то что когда позвонил в магазин мне первый раз сказали что сфотографируйте и пришлите мы посмотрим и решим (это было про болты которые не те) когда позвонил по тому поводу что комод кривой мне сказали в течение дня с вами свяжутся и решат вопрос ну вот 3 день жду звонка короче магазин
7 лет назад
Комментарий 5982098
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день Уважаемый Сергей. Мы приносим свои извинения, за доставленные хлопоты. Мы запрашивали у Вас фотографию, что бы понять причину проблем: либо это производственный брак; либо Вам просто требуется помощь и консультации в сборке. Если это был бы брак мы просто заменили Вам изделие. Вы не дождавшись звонка менеджера, который перезвонил Вам на следующий день, Вы решили проблему через ввинчивание саморезов. К сожалению после данного вмешательства, мы уже не могли предлагать Вам замену изделия. Еще раз приносим извинения, за доставленные хлопоты. Помощь маме - наше дело!
Добрый день Уважаемый Сергей. Мы приносим свои извинения, за доставленные хлопоты. Мы запрашивали у Вас фотографию, что бы понять причину проблем: либо это производственный брак; либо Вам просто требуется помощь и консультации в сборке. Если это был бы брак мы просто заменили Вам изделие. Вы не дождавшись звонка менеджера, который перезвонил Вам на следующий день, Вы решили проблему через ввинчивание саморезов. К сожалению после данного вмешательства, мы уже не могли предлагать Вам замену изделия. Еще раз приносим извинения, за доставленные хлопоты. Помощь маме - наше дело!
Александра
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстрая доставка
Недостатки:
Практически просроченный сезонный товар для детей
Комментарий:
Номер заказа: 32856 от 07.04.2016 23:55 Заказывала первый раз и очень разочарована... Помимо трусиков заказала 1 х MAGIC HERBS Молочко детское солнцезащитное SPF-30 140мл (00010021) - 103.00 руб. - жалко не догадалась посмотреть срок годности (изг.06.2014 срок годности 2 года) ((( он конечно не закончен, но он заканчивается в июне, а как Вы думаете, я заказала его не на лето ли? Первый раз с таким сталкиваюсь, теперь всегда придется проверять у других интернет магазинов сроки при получении товара. А это молочко придется выбросить ((( В этот магазин больше обращаться желания нет. Печально
8 лет назад, Москва
Комментарий 4843959
Официальный представитель магазина
Ответ официального представителя магазина
Спасибо за отзыв Александра. Даже за негативный. Мы приносим Вам свои извинения за то, что разочаровали Вас. Мы не стремились ввести Вас в заблуждение. Сроки годности контролирует автоматическая система. И для нее не истечение срока годности, обозначает пригодность для использования товара. Машина не может думать за нас)) Вы всегда можете без проблем вернуть деньги за товар, который Вам не подошел. Помощь маме - наше дело!
Спасибо за отзыв Александра. Даже за негативный. Мы приносим Вам свои извинения за то, что разочаровали Вас. Мы не стремились ввести Вас в заблуждение. Сроки годности контролирует автоматическая система. И для нее не истечение срока годности, обозначает пригодность для использования товара. Машина не может думать за нас)) Вы всегда можете без проблем вернуть деньги за товар, который Вам не подошел. Помощь маме - наше дело!
Алена Б.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Сегодня сделала на сайте заказ номер 31494 , так мне никто и не перезвонил , а вам звонишь на номере , которые указаны на сайте , никто не берет трубку ни на бесплатном , ни на платном городском .
8 лет назад
Комментарий 4657778
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемая Алена, мы приносим Вам свои извинения, за то что не сделали Вас счастливой. 8-Марта, у магазина был выходной день. На самом большом банере на главной странице сайта, было указано, что все заказы будут доставлены 9-го марта. Нам жаль.. Помощь маме - наше дело.
Уважаемая Алена, мы приносим Вам свои извинения, за то что не сделали Вас счастливой. 8-Марта, у магазина был выходной день. На самом большом банере на главной странице сайта, было указано, что все заказы будут доставлены 9-го марта. Нам жаль.. Помощь маме - наше дело.
Vitaliy K.
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Приемлемые цены
Недостатки:
Нет обратной связи
Комментарий:
Заказал матрац детский 11 сентября. Сегодня 17 сентября - никто так и не перезвонил для подтверждения наличия. Естественно оплатить не смог. Такое ощущение что им полностью наплевать на заказы в магазине и в первую очередь на людей, которые ждут и теряют время. Не знаю как у этого магазина 5 звезд по отзывам. Но покупать здесь никому не советую. Удачи
8 лет назад, Краснодар
Комментарий 3837823
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день Виталий. Спасибо большое за отзыв, не смотря на то, что он негативный. Действительно в силу, технического сбоя Ваш заказ не был обработан вовремя. Мы приносим свои извинения за доставление неудобства и переживания. Спасибо, что написали нам об этой ошибке. Нам совершенно не наплевать на наших клиентов! И именно поэтому у нас 5 честных звезд. Но к сожалению, да мы иногда, как и все люди ошибаемся и признаем ошибки. И тогда когда есть возможность всегда стараемся их исправить. С уважением Папа Толя.
Добрый день Виталий. Спасибо большое за отзыв, не смотря на то, что он негативный. Действительно в силу, технического сбоя Ваш заказ не был обработан вовремя. Мы приносим свои извинения за доставление неудобства и переживания. Спасибо, что написали нам об этой ошибке. Нам совершенно не наплевать на наших клиентов! И именно поэтому у нас 5 честных звезд. Но к сожалению, да мы иногда, как и все люди ошибаемся и признаем ошибки. И тогда когда есть возможность всегда стараемся их исправить. С уважением Папа Толя.
Ещё 773 человека поставили магазину оценку, но ничего не написали о нём
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Сегодня 17 сентября - никто так и не перезвонил для подтверждения наличия. Естественно оплатить не смог. Такое ощущение что им полностью наплевать на заказы в магазине и в первую очередь на людей, которые ждут и теряют время. Не знаю как у этого магазина 5 звезд по отзывам. Но покупать здесь никому не советую. Удачи","pro":"Приемлемые цены","contra":"Нет обратной связи","type":0,"delivery":0,"deliveredBy":null,"orderId":"23661","votes":{"agree":0,"reject":5,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Краснодар"},"isProblemResolved":false,"factors":[]},"61853611":{"entity":"review","id":"61853611","isCpa":false,"recommend":false,"shopId":177470,"userId":369027266,"anonymous":0,"created":1457438597000,"averageGrade":1,"comment":"Сегодня сделала на сайте заказ номер 31494 , так мне никто и не перезвонил , а вам звонишь на номере , которые указаны на сайте , никто не берет трубку ни на бесплатном , ни на платном городском .","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":5,"total":7,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"62510427":{"entity":"review","id":"62510427","isCpa":false,"recommend":false,"shopId":177470,"userId":42132873,"anonymous":0,"created":1460129884000,"averageGrade":2,"comment":"Номер заказа: 32856 от 07.04.2016 23:55\r\nЗаказывала первый раз и очень разочарована... Помимо трусиков заказала 1 х MAGIC HERBS Молочко детское солнцезащитное SPF-30 140мл (00010021) - 103.00 руб. - жалко не догадалась посмотреть срок годности (изг.06.2014 срок годности 2 года) ((( он конечно не закончен, но он заканчивается в июне, а как Вы думаете, я заказала его не на лето ли? Первый раз с таким сталкиваюсь, теперь всегда придется проверять у других интернет магазинов сроки при получении товара. А это молочко придется выбросить ((( В этот магазин больше обращаться желания нет. Печально","pro":"Быстрая доставка","contra":"Практически просроченный сезонный товар для детей","type":0,"delivery":0,"deliveredBy":null,"orderId":"32856","votes":{"agree":1,"reject":3,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"67091103":{"entity":"review","id":"67091103","isCpa":false,"recommend":false,"shopId":177470,"userId":419425225,"anonymous":0,"created":1481813244000,"averageGrade":1,"comment":"Купил комод Valle Fairytale привезли к подъезду поднять не помогли хорошо что я дома был жена бы даже до лифта не дотащила. хорошо начал собирать болты не подходят дырки сделаны под другие направляющие ну короче пришлось покупать другие саморезы но когда собрал комод по тем дыркам которые там были ящики не закрывались стоят криво ужас короче но добило то что когда позвонил в магазин мне первый раз сказали что сфотографируйте и пришлите мы посмотрим и решим (это было про болты которые не те) когда позвонил по тому поводу что комод кривой мне сказали в течение дня с вами свяжутся и решат вопрос ну вот 3 день жду звонка короче магазин","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":3,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"78537701":{"entity":"review","id":"78537701","isCpa":false,"recommend":false,"shopId":177470,"userId":374168497,"anonymous":0,"created":1525075282000,"averageGrade":2,"comment":"Сделали заказ, хотели доставку 30го апреля. На утро менеджер перезвонил и подтвердил доставку на 29.04, тк 30го выходной. Ждали весь день, В итоге никто не связался, товар не доставлен. Телефоны недоступны- ни 8-800 ни московский. Безумно недовольны, тк заказ очень нужен на праздники. До этого заказывали не раз и курьер периодически опаздывал, поэтому самим приходилось его искать через горячую линию.\n","pro":"Цена товара","contra":"Курьеры опаздывают. Могут вообще не привезти!","type":0,"delivery":0,"deliveredBy":null,"orderId":"60940 от 25.04","votes":{"agree":1,"reject":5,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"96771129":{"entity":"review","id":"96771129","isCpa":false,"recommend":false,"shopId":177470,"userId":24579119,"anonymous":0,"created":1573119454000,"averageGrade":1,"comment":null,"pro":"нет","contra":"Делала заказ на 50 шт.каши Хайнц. Пришло подтверждение заказа на почту. На следующий день позвонили из этого магазина и сказали, что в наличии всего 2 пачки и у них не оптовая база, чтобы столько заказывать, сказали отправляться к поставщикам или изготовителям. Ну что сказать? Вежливо послали. Вот вопрос в следующем: им деньги не нужны или что? Если есть заказчик, который готов купить 50 пачек, то заказать их(даже по предоплате) нельзя?? И потом раз у них так сделан сайт, что в него легко можно добавить 50 штук одного наименования и НИГДЕ не написано, что нельзя заказать много, то почему бы об этом не написать?? Или сделать невозможной в корзине при заказе добавить больше того количества, которое есть на складе. И еще интересно. А что же тогда можно заказать?? 2 пачки каши и 2 банки пюре? И оплатить доставку?? А смысл где? Или надо купить 50 наименований по 2 штуки??? \nОчень часто мамы заказывают товаров на месяц, а то и два, чтобы не заказывать постоянно одно и то же по 3 раза в неделю. Практически все интернет-магазины принимают заказы на большое количество товаров, т.к. это выгодно и покупателю и продавцу. Год назад примерно у меня была та же проблема с этим магазином. Ничего не изменилось совсем. Просто удивительно, что в наше время при такой конкуренции они так работают","type":0,"delivery":0,"deliveredBy":null,"orderId":"№ 73471","votes":{"agree":0,"reject":10,"total":10,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"227791960":{"entity":"review","id":"227791960","isCpa":false,"recommend":false,"shopId":177470,"userId":1583444212,"anonymous":0,"created":1692089386757,"averageGrade":1,"comment":null,"pro":null,"contra":"нет ответа на мой заказ","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]}},"pager":{"787912ce":{"pageNum":1,"pages":[{"num":1,"current":true}],"pageSize":10,"count":7,"total":7,"totalPageCount":1,"type":"shopReview","id":"787912ce","entity":"pager"}},"commentary":{"3837823":{"text":"Добрый день Виталий. Спасибо большое за отзыв, не смотря на то, что он негативный. Действительно в силу, технического сбоя Ваш заказ не был обработан вовремя. Мы приносим свои извинения за доставление неудобства и переживания. Спасибо, что написали нам об этой ошибке. Нам совершенно не наплевать на наших клиентов! И именно поэтому у нас 5 честных звезд. Но к сожалению, да мы иногда, как и все люди ошибаемся и признаем ошибки. И тогда когда есть возможность всегда стараемся их исправить. \r\nС уважением\r\nПапа Толя.","id":3837823,"entityId":58425936,"state":"NEW","changed":false,"updateTime":1442588316000,"createTime":1442599116000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"177470"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/58425936"},"4657778":{"text":"Уважаемая Алена, мы приносим Вам свои извинения, за то что не сделали Вас счастливой. 8-Марта, у магазина был выходной день. На самом большом банере на главной странице сайта, было указано, что все заказы будут доставлены 9-го марта. Нам жаль.. Помощь маме - наше дело.","id":4657778,"entityId":61853611,"state":"NEW","changed":false,"updateTime":1458062509000,"createTime":1458073309000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"177470"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/61853611"},"4843959":{"text":"Спасибо за отзыв Александра. Даже за негативный. Мы приносим Вам свои извинения за то, что разочаровали Вас. Мы не стремились ввести Вас в заблуждение. Сроки годности контролирует автоматическая система. И для нее не истечение срока годности, обозначает пригодность для использования товара. Машина не может думать за нас)) Вы всегда можете без проблем вернуть деньги за товар, который Вам не подошел. Помощь маме - наше дело!","id":4843959,"entityId":62510427,"state":"NEW","changed":false,"updateTime":1461402898000,"createTime":1461413698000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"177470"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/62510427"},"5982098":{"text":"Добрый день Уважаемый Сергей. Мы приносим свои извинения, за доставленные хлопоты. Мы запрашивали у Вас фотографию, что бы понять причину проблем: либо это производственный брак; либо Вам просто требуется помощь и консультации в сборке. Если это был бы брак мы просто заменили Вам изделие. Вы не дождавшись звонка менеджера, который перезвонил Вам на следующий день, Вы решили проблему через ввинчивание саморезов. К сожалению после данного вмешательства, мы уже не могли предлагать Вам замену изделия. Еще раз приносим извинения, за доставленные хлопоты. \r\nПомощь маме - наше дело!","id":5982098,"entityId":67091103,"state":"NEW","changed":false,"updateTime":1485789721000,"createTime":1485800521000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"177470"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/67091103"},"100583507":{"text":"Юлия добрый день. \r\nМы приносим свои извинения, за сложившуюся ситуацию. И не смотря на факт недоразумения, разочарованный клиент - это всегда наша вина. Менеджер с Вами связался и решил все Ваши проблемы. Вы с нами сотрудничаете больше года, и ничего подобного не было. И мы уверены, что будете сотрудничать далее)\r\nПомощь маме - наше дело!","id":100583507,"entityId":78537701,"state":"NEW","changed":false,"updateTime":1525881817000,"createTime":1525892617842,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"177470"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/78537701"},"102466750":{"text":"Добрый день, Елена Валентиновна. Спасибо, что пишите нам. \nПрежде всего, приносим свои искренние извинения за доставленные неудобства. \nУ нас действительно не было в таком количестве запрашиваемой позиции.\nУ нас нет таких остатков, потому, что Вы заходите к нам всего один раз в год. 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