Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине SuperBath

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Валерия Шуть
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер приехал не в то время • Заказ доставили не в тот день
2 года назад
Дмитрий
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Цена
Недостатки:
Заказ не привезли, сославшись на отсутствие товара, хотя когда принимали заказ, сказали что товар в наличии
Комментарий:
Заказ был сделан в пятницу, доставку пообещали на среду, в среду никто не приехал и даже не позвонили, после моего звонка перенесли доставку на четверг, в четверг тоже не привезли, сказали возможно в пятницу, из чего я делаю вывод , что товара просто нет в наличии.
3 года назад, Москва
Комментарий 104492624
SuperBath
Ответ официального представителя магазина
Добрый день! Мы правильно понимаем, что речь идет о заказе, сделанном в августе 2020 года?
Добрый день! Мы правильно понимаем, что речь идет о заказе, сделанном в августе 2020 года?
Андрей П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
По телефону обговорили, что будет занос ванны (стальной, не чугун!) в дом (частный дом) бесплатно и будет 2 человека заносить, а если поднимать на 2 этаж, то цена 200 рублей. В итоге водитель приехал один и за совместный со мной с ним занос на 1 этаж потребовал 500 рублей. Так как приехал только в 10 вечера и некого было позвать пришлось согласиться. За совместный занос на 2 этаж просил 1000 рублей, а если один занесет то 2000. Испортил всё настроение от покупки. Заказ номер 28490, если вдруг администрации магазина это интересно. Водитель думаю зарабатывает больше чем сам магазин :-)
Комментарий:
По самому товару претензий нет, но считаю водители должны быть адекватные.
3 года назад, Москва
Комментарий 103507869
SuperBath
Ответ официального представителя магазина
Добрый день! Мы постараемся разобраться в данной ситуации. Если вернем Вам денежные средства, можем рассчитывать на изменение Вашего мнения?
Добрый день! Мы постараемся разобраться в данной ситуации. Если вернем Вам денежные средства, можем рассчитывать на изменение Вашего мнения?
Алексей 1c
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Отвратительный сервис. Нет ничего в наличии, просто зеркалят поставщиков. Дорогая доставка
4 года назад
Комментарий 102531264
SuperBath
Ответ официального представителя магазина
Добрый день! Приносим свои извинения, если нужного Вам товара не оказалось в наличии на складе. Часть ассортимента заказная, и это отображается на Яндекс Маркете. Стоимость доставки у нас средняя по Москве.
Добрый день! Приносим свои извинения, если нужного Вам товара не оказалось в наличии на складе. Часть ассортимента заказная, и это отображается на Яндекс Маркете. Стоимость доставки у нас средняя по Москве.
Сергей
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
общаются достойно но это не гарантировало качество услуги
Недостатки:
сроки поставки , товар не соответствовал заказанному
Комментарий:
ноль.
4 года назад, Москва
Игорь Е.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Нет таких
Недостатки:
Заказ от 02.06.19 по состоянию на 18.06.19!!! так и не получен
Комментарий:
Заказ 24959. Сделал заказ, жду, как обычно, звонка менеджера. Никто не звонит, проходят сутки! (уже тогда стоило призадуматься) Звоню сам, что с моим заказом - всё нормально, завтра привезём, оговорили время. ОК. На след день за пару часов до доставки девушка мне сообщает, что товар пришёл к ним с браком, доставки не будет, предлагает подождать следующей доставки через неделю, обещает сделать скидку. Скидку сделали, время обговорили. Прошла неделя, ни звонка, ни письма. Пытаюсь дозвониться до менеджера, телефон постоянно занят, городской не берут! WTF??? Наконец как то дозвонился, а мне сообщают - так вам же позавчера всё привезли! Чёрт, почему я об этом не в курсе? В итоге выясняем, что ничего не привезли, товара нет, что происходит она не понимает - обещает сообщить в понедельник что будет происходить далее и сделать бесплатную доставку. Проходит понедельник. Догадались, да? Верно - никто мне ничего не сообщил! Сегодня вторник 18.06.19, позвонил, "Так вам же 13.06 всё привезли?!" Я говорю "Нет! Никто ничего мне не привози! Ок, я свяжусь с вашим менеджером уточню и вам перезвоню" Как думаете, стоит мне ждать от них звонка? Набрал отзыв и мне перезванивают, завтра всё привезём и в виде компенсации даём ещё скидку. Что ж, подожду до завтра. Потом дополню отзыв. 20/06/19 Заказ доставлен, правда в 0-30 ночи. С курьером всё распаковали, посмотрели, не торопил. Отзванивался, что задерживается, согласовывал привезти позже. За такие задержки менеджер сделала нормальную скидку, но, тем не менее, о магазине не очень хорошие впечатления. В наше время так работать нельзя.
4 года назад, Москва
Алексей Н.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Цена
Недостатки:
Заказывыл на сайте. В течении часа отзвонился менеджер, сказал что товара нет в наличии, замены не предлагал, хотя на сайте есть и другие модификации.
5 лет назад, Москва
Комментарий 101997669
SuperBath
Ответ официального представителя магазина
Добрый день! Приносим извинения за создавшуюся ситуацию, как правило, клиенты интернет-продаж ищут конкретную модель и редко соглашаются на замену, а производители не всегда сообщают нам о перебоях по наличию. Если заказ еще актуален для Вас, мы готовы попытаться исправить ситуацию и подобрать Вам аналоги.
Добрый день! Приносим извинения за создавшуюся ситуацию, как правило, клиенты интернет-продаж ищут конкретную модель и редко соглашаются на замену, а производители не всегда сообщают нам о перебоях по наличию. Если заказ еще актуален для Вас, мы готовы попытаться исправить ситуацию и подобрать Вам аналоги.
Sovereign
8
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
доставка хромает
Комментарий:
заказал ванну с доставкой в Балашиху после 18.00, предложили уже на следующий день привезти, обещали доставить до 20.00. в итоге привезли к 22.00. замученный ожиданием в голой квартире, забрал все.водила сам занес ванну. утром опомнился, гарантийку то никакую не дали. созвонился, доставщик забыл передать, предложили привезти талон завтра. а довезли в итоге только на 3 день.
7 лет назад
Михаил
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстро
Недостатки:
если проглядели дефект или брак, то не заменят
Комментарий:
Вот и доказывай сам, что ты не виноват. Обидно!!!
9 лет назад, Орехово-Зуево
Комментарий 2746118
SuperBath
Ответ официального представителя магазина
Здравствуйте! Если дефект или брак - вина изготовителя, то товар возможно заменить по гарантии. Чтобы это сделать, необходимо заключение от сервисного центра. Если же повреждение имеет механический характер - то тогда к сожалению, товар не подлежит замене, так как риск порчи товара переходит к покупателю сразу после его передачи. К слову, товар был передан Вам 28.08.2014. Что с ним могло произойти с этого дня по настоящее время - нам неизвестно, именно поэтому мы были вынуждены отказать в замене товара ненадлежащего качества.
Здравствуйте! Если дефект или брак - вина изготовителя, то товар возможно заменить по гарантии. Чтобы это сделать, необходимо заключение от сервисного центра. Если же повреждение имеет механический характер - то тогда к сожалению, товар не подлежит замене, так как риск порчи товара переходит к покупателю сразу после его передачи. К слову, товар был передан Вам 28.08.2014. Что с ним могло произойти с этого дня по настоящее время - нам неизвестно, именно поэтому мы были вынуждены отказать в замене товара ненадлежащего качества.
Королев Илья
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Невысокие цены
Недостатки:
Привезли товар не соотвествующий заказу
Комментарий:
Заказ комплект из акриловой ванны, каркаса для неё, двух декоративных экранов и слива-перелива. Привезли ванну уже установленную на каркас. Конструкция была не устойчивая и отличалась от фото на сайте. Жаль потерянного времени.
9 лет назад, Москва
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Сделал заказ, жду, как обычно, звонка менеджера. Никто не звонит, проходят сутки! (уже тогда стоило призадуматься) Звоню сам, что с моим заказом - всё нормально, завтра привезём, оговорили время. ОК. На след день за пару часов до доставки девушка мне сообщает, что товар пришёл к ним с браком, доставки не будет, предлагает подождать следующей доставки через неделю, обещает сделать скидку. Скидку сделали, время обговорили. Прошла неделя, ни звонка, ни письма.\nПытаюсь дозвониться до менеджера, телефон постоянно занят, городской не берут! WTF???\nНаконец как то дозвонился, а мне сообщают - так вам же позавчера всё привезли! Чёрт, почему я об этом не в курсе?\nВ итоге выясняем, что ничего не привезли, товара нет, что происходит она не понимает - обещает сообщить в понедельник что будет происходить далее и сделать бесплатную доставку.\nПроходит понедельник. Догадались, да? Верно - никто мне ничего не сообщил! 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Обновлено 30.05.2024 в 01:54 по московскому времени.
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