Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине SuperTools

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Александр Вареников
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Цена товара привлекательная
Недостатки:
Общение с менеджером оставило странное ощущение.
Комментарий:
Заказал электрорубанок в магазине. В качестве доставки заказал самовывоз из пунтка boxberry в Митино. За день до предполагаемой даты (18.05.2020) доставки в пункт самовывоза позвонил менеджер и предложил оплатить товар, который я в глаза не видел. Я не против оплаты товара, то того момента, как я увидел и проверил товар, но если при этом есть схема возврата этого товара обратно в магазин, в случае если он не рабочий. На мой вопрос менеджеру: "что будет, если товар не в рабочем состоянии?". Менеджер ответил: "Не знаю". Я слегка опешил от такого ответа. И еще больше я опешил от того, что после моего повторгого вопроса про возврат менеджер предложил мне обратиться в другой магазин для покупки. Ау, гранд-инструмент, повернитесь лицом к своим покупателям, особенно в такое жесткое для всех время уверен, сейчас всем тяжело и надо поднимать качество работы с клиентами. Заказ №18651-42.
4 года назад, Зеленоград
Павел В
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Близко от дома, если на автомобиле добираться.
Недостатки:
Заказ так и завис на стадии "выполняется" 13. 08, никакого "готов к выдаче" или "извините, товара нет в наличии" так и не последовало. За две недели никакой информации.
Комментарий:
Формулировку "выполняется" я не воспринял как "готов к выдаче". Или товар так и не был обнаружен за эти две недели, или это такая странная формулировка готовности. P. S. За это время решил не покупать данный товар.
4 года назад, Москва
Анна Сахарова
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
оперативно обрабатывают заказ, доставка на следующий день
Недостатки:
заказывала два инструмента, чтоб два раза не вставать. перф сдс плюс интерскола для работы. при проверке обратила внимание, что корпус в каких-то потертостях, грязи, стала смотреть внимательнее: много масла на редукторе, в патроне, на вентиляционной решетке мотора строительная пыль, вгляделась в винты редуктора: стерта краска со шлицов и с посадочных мест, значит разбирали, видимо перф был в ремонте. позвонила менеджеру, не услышала ни сожаления ни извинений, было сказано, что б/у товаром они не торгуют и предъявят претензии поставщику. второго такого же перфоратора у них не оказалось, так что привезти мне другой бесплатно они не могут. в итоге я попала на вторую платную доставку перфоратора из другого магазина, пустячок, а неприятно, и пропинала время, в то время как инструмент уже нужен для работы
Комментарий:
к доставке претензий нет, но доставка у них сторонняя
5 лет назад, Москва
Владимир Б.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Проконсультировали по телефону и на след. день как и обещали доставили
Недостатки:
Заказывал циркулярную пилу Rebir. Сразу не обратил внимания, но потом увидел, что коробка была вскрыта, а сама пила явно б/у (либо витринный экземпляр) - на корпусе имеются множественные потертости и царапины. Сама пила работает, претензий нет.
Комментарий:
Предупреждать о таком надо. И скидка процентов 10 не помешала бы.
5 лет назад, Москва
Руслан
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Купил дрель, не работает регулировка оборотов, звоню, говорят завтра поменяем, а сегодня мы до четырех(странно, ведь часы работы другие). Приезжаю: ой, а у нас такой дрели нет, мб вам другую? оформил возврат. Как чувствовал - заказал параллельно в другом магазине, ведь времени было в обрез. Коробки все драные, комплектация бумажек и упаковочных пакетиков странная. Сам магазин без опозновательных знаков, что это именно "Гранд-инструмент"(это коротый в Славянском мире). Потерял большое колличество времени, не совершайте моих ошибок.
6 лет назад, Москва
Виталий
8
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Сайт хороший, но информация о наличии товара, судя по всему, не точная. Цены разумные.
Недостатки:
Необходимого количества товара в заводской упаковке не оказалось.
Комментарий:
Доставку двух одинаковых (не самых дешёвых) газонокосилок не осилили по причине отсутствия упаковки для одной из них. Выяснилось это в день доставки. Впустую потраченное время.
6 лет назад, Королёв
Сергей Ф.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Общение.Сами звонят.
Недостатки:
Описание товара.Обещали привезти в пункт выдачи товара в Коломну потом отказ.Очень плохо.
6 лет назад, Коломна
Комментарий 100098871
Логотип SuperTools
SuperTools
Ответ официального представителя магазина
Сергей, добрый день. Заказ вами был оформлен через Яндекс.Маркет, и не удалось его отгрузить в пункт самовывоза Boxberry в связи с техническими проблемами со стороны Яндекс.Маркета. Мы, со своей стороны, готовы были отгрузить вам товар в тот же день. Приносим свои извинения.
Сергей, добрый день. Заказ вами был оформлен через Яндекс.Маркет, и не удалось его отгрузить в пункт самовывоза Boxberry в связи с техническими проблемами со стороны Яндекс.Маркета. Мы, со своей стороны, готовы были отгрузить вам товар в тот же день. Приносим свои извинения.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
красивый сайт
Недостатки:
совок
Комментарий:
позвонили узнать условия покупки мотоблока патриот дакота про, ответили, что никогда такого не было у них. перешли на сайт с маркета, товар стоял в наличии. время потратили на звонок
Изменить8 лет назад, Москва
Дмитрий Д
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Покупал в подарок бензопилу makita, привезли с разодранной коробкой, внутри без упаковки,пластиковый корпус в заусенцах и царапинах. Требуйте нормальную упаковку!
10 лет назад, Москва
Ещё 625 человек поставили магазину оценку, но ничего не написали о нём
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