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ЯндексЯндекс
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Отзывы о магазине TEHNIKALUX

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Самовывоз не работает. Продажи от имени сайта техникалюкс.ру осуществляет ООО "Ореал" (ОГРН 1217700457590) - с датой создания компании сентябрь 2021. На сайте указано про "большой опыт работы"....ну не знаю
Недостатки:
дата создания компании сентябрь 2021 (рабочие компании на "вновь созданные" обычно меняют для того, чтобы не исполнять обязательства перед клиентами....)
Изменить2 года назад, Москва
Григорий Р
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Магазин дает собственную гарантию, если нет гарантии ростеста
Недостатки:
Курьер привез товар без гарантийного талона. По телефону сотрудница магазина сказала, что мне придется приехать за талоном к ним в офис, ведь я уже принял у курьера заказ и дальше это мои проблемы.
3 года назад, Москва
Комментарий 104801899
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый Григорий! Действительно, курьер привез вам аппарат без гарантийного талона. Но наш сотрудник привез вам его лично, и Вам не пришлось никуда ехать. Поэтому считаем ваш отзыв необоснованным. В любом случае, приносим свои извинения. С Уважением TEHNIKALUX
Уважаемый Григорий! Действительно, курьер привез вам аппарат без гарантийного талона. Но наш сотрудник привез вам его лично, и Вам не пришлось никуда ехать. Поэтому считаем ваш отзыв необоснованным. В любом случае, приносим свои извинения. С Уважением TEHNIKALUX
Павел К.
8
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Не обнаружил
Недостатки:
На Яндекс-маркете выставлен товар, которого нет в наличии.
Комментарий:
Заказывал сыну на День рождения телефон Xiaomi Redmi Note 8 6/64 самовывозом, хотелось порадовать ребёнка побыстрее. Позвонил, сказали, можно забрать "сегодня или завтра". Вечером, начитавшись отзывов о магазине, позвонил ещё раз уточнить информацию по товару, не восстановленный ли телефон. После чего мне сообщили, что "кстати, сегодня телефон не привезли, приезжайте завтра". Ну и уже ожидаемо "завтра" позвонили и сказали, что телефона нет и в ближайшее время не будет. Вот так благодаря этому магазину остались без подарка на День рождения.
3 года назад, Москва
Комментарий 104142537
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый Пользователь ! Для того , чтобы разобраться с Вашей ситуацией, просим Вас оставить контакты на эл. почту tehnikalux@list.ru
Уважаемый Пользователь ! Для того , чтобы разобраться с Вашей ситуацией, просим Вас оставить контакты на эл. почту tehnikalux@list.ru
Комментарий 104142739
Хорошо, отправил.
Хорошо, отправил.
Алексей
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Вежливый менеджер
Недостатки:
Недостоверная информация о наличии товара
Комментарий:
Оформил заказ на смартфон 30.10 с самовывозом, позвонил оператор подтвердил наличие товара и сообщил, что заказ забрать возможно не ранее 18.00 02.11. В день самовывоза после 17 часов позвонил оператор и сообщил, что товар переместили со склада но он оказался с дефектом, "мятая коробка" или что-то в этом роде и заказ выполнить магазин не может. Сейчас получается я 3 дня прождал и вынужден купить смартфон значительно дороже в другом магазине а в день заказа 30.10 были предложения на маркете и дешевле вашего, просто мне удобно территориально забрать заказ у вас. Уважаемый магазин и его работники прекратите вы из покупателей делать дураков - это ваше стандартное враньё про дефекты и мятые коробки выглядит глупо и вызывает только раздражение, наберитесь мужества и в день заказа сообщите, что нет товара, так будет всем проще.
3 года назад, Москва
Комментарий 103888569
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый Алексей! К сожалению, даже во "флагманских смартфонах" бывает заводской брак, также при транспортировке бывают случаи, когда нарушается внешний вид упаковки. Мы стараемся вовремя оповестить покупателей о таких случаях и если это возможно предложить альтернативу. В любом случае, приносим свои извинения за предоставленные Вам неудобства ! С Уважением TEHNIKALUX .
Уважаемый Алексей! К сожалению, даже во "флагманских смартфонах" бывает заводской брак, также при транспортировке бывают случаи, когда нарушается внешний вид упаковки. Мы стараемся вовремя оповестить покупателей о таких случаях и если это возможно предложить альтернативу. В любом случае, приносим свои извинения за предоставленные Вам неудобства ! С Уважением TEHNIKALUX .
Александр
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Возможность самовывоза в день заказа. Близость ПВЗ к метро и кольцевой линии. В пункте самовывоза девушка обстоятельно объяснила свойства товара и условия гарантии. Ну и приятно порадовала цена.
Недостатки:
Оператор по телефону ни словом не обмолвился о дополнительной комиссии в 5% за оплату картой. Мелочь, конечно, но при сумме заказа около 20000 набегает прилично. Пришлось бежать к банкомату. Знал бы заранее, выбрал бы другой магазин.
3 года назад, Балашиха
Павел В.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Их нет, товар мне так и не привезли.
Недостатки:
Работа с клиентом, отсутствие обратной связи
Комментарий:
Заказал через сайт AirPods Pro, на почту пришло подтверждение заказа от магазина. Указал просьбу, доставить заказ в первой половине дня(на следующий день разумеется). Ждал звонка со дня заказа с 16:00 о подтверждении встречи. В день заказа так никто и не позвонил на следующий день звонка так же не последовало. Набрал сам, сказали, что якобы до меня не дозвонились, и могут привести товар только на 3 день. Я так понимаю, что в наличии товара не было, а звонить и говорить мне об этом они посчитали не нужным. Итог, потраченное время и новые поиск/заказ в другом магазине, благо есть еще нормальные магазины которые заботятся о своих клиентах.
3 года назад, Москва
Комментарий 103749633
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый Покупатель! Приносим свои извинения за предоставленные Вам неудобства , но оператор действительно не мог Вам в данном случае дозвониться. С Уважением TEHNIKALUX
Уважаемый Покупатель! Приносим свои извинения за предоставленные Вам неудобства , но оператор действительно не мог Вам в данном случае дозвониться. С Уважением TEHNIKALUX
Григорий
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
может, не повезло
Недостатки:
Заказал телефон в подарок на день рожденья, заранее, обговорили, что нужно до 17.00. По телефону сказали, что тогда лучше перенести доставку на послезавтра. Доставку перенесли, но в назначенный день, в 16.40 курьер даже еще не забирал из офиса и не успеет (а времени нет, 17.00- крайний срок (чтобы все точно было- переносили на день вперед): день рожденья же). Пришлось судорожно бегать, искать по другим магазинам
Комментарий:
Девушка по телефону общается хорошо. Видимо, звезды не сошлись. Осадочек остался
3 года назад, Москва
Комментарий 103511457
Официальный представитель магазина
Ответ официального представителя магазина
Приносим свои извинения за предоставленные Вам неудобства! Ждем Ваших новых заказов! С Уважением TEHNIKALUX
Приносим свои извинения за предоставленные Вам неудобства! Ждем Ваших новых заказов! С Уважением TEHNIKALUX
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
невысокие цены
Недостатки:
купила Redmi Note 8 09.03, перестал включаться через 10 дней, сдала на экспертизу 24 марта, мне назвали срок 21 день. из-за карантина срок продлился, не знаю, это в полной мере правомерно или нет. звонила несколько раз узнавать, как обстоят дела, разговаривали по телефону что в сервисе, что в магазине, довольно неприятно. осталось три дня на завершение срока диагностики, надеюсь, ответ будет.
Комментарий:
Самовывоз неудобный, на входе нужно показать паспорт и подождать выдачи временного пропуска. Очереди.
Изменить4 года назад, Москва
Комментарий 103313431
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый Покупатель ! Просим Вас прислать контактную информацию на эл. почту tehnikalux@list.ru , Мы обязательно разберемся с Вашей ситуацией!
Уважаемый Покупатель ! Просим Вас прислать контактную информацию на эл. почту tehnikalux@list.ru , Мы обязательно разберемся с Вашей ситуацией!
Комментарий 103320412
Имя скрыто
TEHNIKALUX, я указала номер заказа, разве этого не достаточно для идентификации? :( Ответа, кстати, по экспертизе до сих пор нет.
TEHNIKALUX, я указала номер заказа, разве этого не достаточно для идентификации? :( Ответа, кстати, по экспертизе до сих пор нет.
Святослав К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Сразу не связываются для подтверждения заказа курьер не имеет понятия когда он приедет
4 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Доставили на следующий день, цена нормальная
Недостатки:
Курьер опоздал на 1.5 часа, а потом оказалось что и адрес перепутал. Оплата - вообще жесть, на сайте оплатить нельзя, сразу после заказа выслать счет для оплаты магазин тоже не может, надо именно дождаться когда приедет курьер и лично скажет на какую карту переводить. И он сам даже не может проверить пришли деньги или нет, т.к. скидываешь их не ему. Надо показать чек об операции, который он должен сфотографировать... и это все в 2020 году
Комментарий:
Цена на товар адекватная, и доставка быстрая, но вот эта дичь с оплатой отбивает желание что-то еще тут покупать. Ну и за такого курьера тоже минус
Изменить4 года назад, Москва
Комментарий 103146877
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый покупатель! Приносим свои извинения за предоставленные Вам неудобства.
Уважаемый покупатель! Приносим свои извинения за предоставленные Вам неудобства.
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Указал просьбу, доставить заказ в первой половине дня(на следующий день разумеется). Ждал звонка со дня заказа с 16:00 о подтверждении встречи. В день заказа так никто и не позвонил на следующий день звонка так же не последовало. Набрал сам, сказали, что якобы до меня не дозвонились, и могут привести товар только на 3 день. Я так понимаю, что в наличии товара не было, а звонить и говорить мне об этом они посчитали не нужным. Итог, потраченное время и новые поиск/заказ в другом магазине, благо есть еще нормальные магазины которые заботятся о своих клиентах.","pro":"Их нет, товар мне так и не привезли. 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В пункте самовывоза девушка обстоятельно объяснила свойства товара и условия гарантии. Ну и приятно порадовала цена.","contra":"Оператор по телефону ни словом не обмолвился о дополнительной комиссии в 5% за оплату картой. Мелочь, конечно, но при сумме заказа около 20000 набегает прилично. Пришлось бежать к банкомату. Знал бы заранее, выбрал бы другой магазин. 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В день самовывоза после 17 часов позвонил оператор и сообщил, что товар переместили со склада но он оказался с дефектом, \"мятая коробка\" или что-то в этом роде и заказ выполнить магазин не может. Сейчас получается я 3 дня прождал и вынужден купить смартфон значительно дороже в другом магазине а в день заказа 30.10 были предложения на маркете и дешевле вашего, просто мне удобно территориально забрать заказ у вас. Уважаемый магазин и его работники прекратите вы из покупателей делать дураков - это ваше стандартное враньё про дефекты и мятые коробки выглядит глупо и вызывает только раздражение, наберитесь мужества и в день заказа сообщите, что нет товара, так будет всем проще.","pro":"Вежливый менеджер","contra":"Недостоверная информация о наличии товара","type":0,"delivery":1,"deliveredBy":null,"orderId":"2140772","votes":{"agree":3,"reject":0,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"118222885":{"entity":"review","id":"118222885","isCpa":false,"recommend":false,"shopId":32902,"userId":5226238,"anonymous":0,"created":1608046445000,"averageGrade":2,"comment":"Заказывал сыну на День рождения телефон Xiaomi Redmi Note 8 6/64 самовывозом, хотелось порадовать ребёнка побыстрее. Позвонил, сказали, можно забрать \"сегодня или завтра\". Вечером, начитавшись отзывов о магазине, позвонил ещё раз уточнить информацию по товару, не восстановленный ли телефон. После чего мне сообщили, что \"кстати, сегодня телефон не привезли, приезжайте завтра\". Ну и уже ожидаемо \"завтра\" позвонили и сказали, что телефона нет и в ближайшее время не будет. Вот так благодаря этому магазину остались без подарка на День рождения.","pro":"Не обнаружил","contra":"На Яндекс-маркете выставлен товар, которого нет в наличии.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":0,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":2,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"125992031":{"entity":"review","id":"125992031","isCpa":false,"recommend":false,"shopId":32902,"userId":1411358553,"anonymous":0,"created":1618669886000,"averageGrade":2,"comment":null,"pro":"Магазин дает собственную гарантию, если нет гарантии ростеста","contra":"Курьер привез товар без гарантийного талона. 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