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ЯндексЯндекс
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Отзывы о магазине

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Али И.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Цена
Недостатки:
Невозможно получить заказ. Сроки выдачи переносят 3 недели, сами не звонят, каждый день обещают завтра привезти, наступает завтра и снова "товар не поступил".
Комментарий:
Ужасное отношение. Не рекомендую связываться. Офорил заказ на Прихожую 11 ноября. Срок получения был 29 ноября. Заказ не пришел, сказали через неделю точно будет, новый срок 2 декабря. В эту дату заказ не приехал, где не знают, выходные, никого нет. Обещают привезти 6 декабря. Дальше история повторяется - 6 декабря от магазина тишина, 7 декабря сам звоню и говорят снова заказ не приехал, но вот в субботу 10 декабря точно будет! Наступает 10 декабря, в личном кабинете вижу статус "готов к выдаче", радостный еду, по пути звоню в магазин и выясняется что снова его нет! Менеджер ничего не знает, пеняет на отдел закупки, сегодня выходные,информации нет, смогут сказать только в понедельник. Итого почти 3 недели просрочки и когда будет заказ неизвестно.
Год назад, Москва
Лео
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Магазин неделю отказывается доставить оплаченный заказ. Уже цена поднялась на четверть
Комментарий:
Зачем продавать, если товар не доставляют.
Год назад, Коломна
Комментарий 152923399
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Пожалуйста, уточните номер заказа?
Добрый день! Пожалуйста, уточните номер заказа?
Анна Т.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Отсутствие информации и возможности её получить у оператора, задержка товаров от месяца и тп
Комментарий:
Сделала заказ, сказали ожидайте доставку полтора месяца - в производстве. Ну хорошо согласилась, оформили. Теперь полтора месяца истекли, ничего так и не привезли. Несколько раз звонила уточняла - все ли в силе, привезут ли вовремя, подтвердили сказали конечно привезут. И вот уже три недели как звонят раз в неделю в дату доставки и рассказывают, что привезут через неделю 🙈 И никто ничего не знает, только одно и то же повторяют, уточнить ничего не могут, связаться не с кем 🤷‍♀️ Жулики какие-то..
Год назад, Химки
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Привезли быстро
Недостатки:
крышка от унитаза сразу была расколота - поменяли, позже обнаружилось, что и крышка бачка бракованная - замена через магазин заняла более месяца
Комментарий:
Крышка бачка оказалось меньшего диаметра чем кнопка, обратился в магазин, послали к производителю, хотя брак виден сразу при попытке вставить кнопку в крышку - не влазит. Производитель дал через некоторое время акт, что это брак. затем магазин ещё более около 3-х недель не мог никак привезти замену (покупал с курьерской доставкой). Всё это время не было крышки на установленном унитазе. А если бы брак был в чаше унитаза? Наверно жил бы с горшком :(
ИзменитьГод назад, Москва
александр медведев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Быстро отреагировали на заказ и оплату - молодцы
Недостатки:
Доставили товар , который не заказывали. Пытаюсь сделать замену уже второй месяц. По кругу водят , за нос, пришлите чеки ,пришлите фото, пришлите жалобу. Очень вежливо водят . За это спасибо. Но вопрос не решается . Не рекомендую данный магазин
Комментарий:
Впечатления не приятные
Год назад, Москва
Комментарий 152737523
Официальный представитель магазина
Ответ официального представителя магазина
Александр, добрый день! К сожалению, случается, что производитель изменяет дизайн без предварительного уведомления. Понимаем как Вас это расстроило. Видим, что по Вашей претензии уже есть решение и Вы оформили обмен. Ждем Вас 23 ноября в пункте возврата!
Александр, добрый день! К сожалению, случается, что производитель изменяет дизайн без предварительного уведомления. Понимаем как Вас это расстроило. Видим, что по Вашей претензии уже есть решение и Вы оформили обмен. Ждем Вас 23 ноября в пункте возврата!
Алексей
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Поют как вы хотите.
Недостатки:
Ложное описание товара. Продавец идёт на обман осознанно.
Комментарий:
Читал, общался по телефону. Обещают одно , привозят другое. Экономьте своё время, не давайте вас обмануть и нажиться на вас.
Год назад, Москва
Комментарий 152116200
Официальный представитель магазина
Ответ официального представителя магазина
Алексей, добрый день. Мы не обманываем наших покупателей. В случае с купленным Вами пуско-зарядным устройством - были неверно предоставлены характеристики товара, которые впоследствии были перенесены в карточку товара. Мы понимаем, что данная ситуация произошла не по вине покупателя поэтому сразу предложили Вам оформить возврат.
Алексей, добрый день. Мы не обманываем наших покупателей. В случае с купленным Вами пуско-зарядным устройством - были неверно предоставлены характеристики товара, которые впоследствии были перенесены в карточку товара. Мы понимаем, что данная ситуация произошла не по вине покупателя поэтому сразу предложили Вам оформить возврат.
Сергей Л.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Просто нет
Недостатки:
Не понравилось что товар (микроволновую печь тэсле ) привезли в нерабочем состоянии и менять ее никто не собирается либо вернуть деньги и посылают с ней в тех цент (ремонтную мастерскую) где мне сказали ждать результата от 30--45 дней и может вы получите деньги либо отремонтированный товар при этом что я сообщил продавцу в магазин о неробочем товаре в день покупки товара . Советую не связываться с таким продавцом(интернет магазин) !!!!!!!!!
Комментарий:
Сплошной неготив по вашему интерне магазину больше сам приобретать у вас ничего не буду и друзьям и знакомым буду советовать не покупать у вас ничего
Год назад, Москва
Комментарий 151843881
Официальный представитель магазина
Ответ официального представителя магазина
Сергей, здравствуйте! Понимаем Ваше расстройство. Нам тоже очень жаль, что Вы столкнулись с такой ситуацией. Сотрудники отдела рекламации предлагали Вам провести нашу проверку, срок ее не превышает 20 дней.
Сергей, здравствуйте! Понимаем Ваше расстройство. Нам тоже очень жаль, что Вы столкнулись с такой ситуацией. Сотрудники отдела рекламации предлагали Вам провести нашу проверку, срок ее не превышает 20 дней.
Alexey M&M's
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Удобно делать заказ, онлайн консультации и в выходные. Сделают все чтоб вы получили товар.
Недостатки:
Неудобство работы с отделом рекламации, общение только по электронной почте, могут ответить в этот же день, а могут и через день, телефона у данного отдела нет, оператор на них не переключает. Сделают все чтоб вы не вернули товар
Комментарий:
делал обмен товара, тот кто вел обмен - не удосужился даже написать о том что товара на складе не оказалось или вернули со склада с браком. Т.е. я весь день до них пытался достучаться всеми способами чтобы узнать что делать - ждать довоз или не ждать, в итоге плюнул и заказал в другом магазине.
Год назад, Балашиха
Комментарий 151843632
по поводу механических повреждений это спорный вопрос, т.к. во-первых это могло быть повреждено и при доставке и при приемке товара и во-вторых - достаточно странно что осмотрели не всю ванну , а определенную часть и очень быстро нашли "повреждение", которое по факту является небольшой вмятиной снизу борта. Ну и объясните мне каким образом "повреждение" на ванне явилось причиной отказа от приемки на возврат каркаса-подставки ванной и фронтальной панели , которая была даже не распакована?
по поводу механических повреждений это спорный вопрос, т.к. во-первых это могло быть повреждено и при доставке и при приемке товара и во-вторых - достаточно странно что осмотрели не всю ванну , а определенную часть и очень быстро нашли "повреждение", которое по факту является небольшой вмятиной снизу борта. Ну и объясните мне каким образом "повреждение" на ванне явилось причиной отказа от приемки на возврат каркаса-подставки ванной и фронтальной панели , которая была даже не распакована?
Комментарий 151844672
Официальный представитель магазина
Ответ официального представителя магазина
Фронтальная панель доступна к продаже только в комплекте, приобрести ее отдельно невозможно (данная информация указана на сайте - id566294). Поскольку был отказ в возврате ванны по причине механического повреждения, комплект к ней не приняли к возврату.
Фронтальная панель доступна к продаже только в комплекте, приобрести ее отдельно невозможно (данная информация указана на сайте - id566294). Поскольку был отказ в возврате ванны по причине механического повреждения, комплект к ней не приняли к возврату.
ulyana z.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Когда уже Вы соблаговолите вернуть деньги за возвращённый 2 августа бракованный товар?
Год назад, Москва
Комментарий 151813596
Официальный представитель магазина
Ответ официального представителя магазина
Ульяна, добрый день! Вас дважды приглашали за возвратом денежных средств. Пожалуйста, проверьте почту.
Ульяна, добрый день! Вас дважды приглашали за возвратом денежных средств. Пожалуйста, проверьте почту.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Большой выбор мебели
Недостатки:
Привезли полку не того цвета. Теперь, что бы ее вернуть, ждать придется до 30 дней и отправить кучу доказательств о том, что я ее купила и еще разобраться в таких понятиях как: "фото S/N"... и других... 7 пунктов по фото, что нужно прислать.. и еще непонятного размера, а именно "не очень большие фотографии а то сервер не пропустит"...вот и думаю это какого размера???? Если не хотите проблем на свою голову - не советую данный магазин! Опыт он-лайн покупок у меня большой и хуже сервиса я не видела... Позор! Ужасный сервис "все для людей"
Комментарий:
До этого задавала вопрос по мебели по телефону... хотели купить мебель для книг суммой более чем на 50 000 рублей мне так и не ответили. Обещали перезвонить... В итоге магазин потерял прибыль а мы купили в другом...
ИзменитьГод назад, Казань
Комментарий 151300137
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Сожалеем, что сложилось такое мнение о нас. За два года, прошедших с момента оформления данного заказа, мы усердно работали над улучшением предоставляемого сервиса. Очень надеемся, что Вы дадите нам шанс исправить впечатление в лучшую сторону. Будем рады видеть Вас снова!
Добрый день! Сожалеем, что сложилось такое мнение о нас. За два года, прошедших с момента оформления данного заказа, мы усердно работали над улучшением предоставляемого сервиса. Очень надеемся, что Вы дадите нам шанс исправить впечатление в лучшую сторону. Будем рады видеть Вас снова!
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Ну хорошо согласилась, оформили. Теперь полтора месяца истекли, ничего так и не привезли. Несколько раз звонила уточняла - все ли в силе, привезут ли вовремя, подтвердили сказали конечно привезут. 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