Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине ТЕРМА-МСК

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Валентин В
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Не знаю
Недостатки:
Бракованные радиаторы
Комментарий:
Купил три чугунных радиатора. Четыре секции нарастили в магазине. Как мне показалось, стянули секции плохо. Позвонил в магазин, мне сказали не волнуйтесь, протечек не было. Сегодня поставили радиаторы... Два текут! И не просто подтекают, а струи бьют фонтанами из стыков. В понедельник буду звонить в магазин, если исправят на месте, оценку подниму немного. Если нет - никому не посоветую связываться.
Год назад, Москва
P.S
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Цена
Недостатки:
Менеджеры разговаривать совсем не умеют. Переходят на повышенный тон. Доставка вообще отдельный случай. Не предупредили что доставка только до подъезда. У меня жена с маленьким ребёнком видимо должна сама спуститься и поднимать тяжёлый антифриз. И никакой альтернативы нет. Сейчас конечно же ответят официально из компании что менеджер предупредил , но это к сожалению не так.
2 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Цена на товары
Недостатки:
Сервис ужасный привезли вывалили у подъезда даже в пакеты не сложили, водители хамы. Если хотите испортить себе настроение закажите в этом интернет магазине.
Изменить2 года назад, Москва
Sergey Vlasyukov
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Заказал насосную станцию. Сказали, что есть в наличии, при этом позвонили на склад для уточнения. Успокоился, рано успокоился. На следующий день позвонили и сказали, что данной станции нет в наличии. Не верьте этой фирме.
2 года назад, Москва
Комментарий 105067537
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Товар резервируется после оплаты. Если Вы не оплачивали товар, ваш товар в резерв не ставится. Его может приобрести любой желающий.
Добрый день. Товар резервируется после оплаты. Если Вы не оплачивали товар, ваш товар в резерв не ставится. Его может приобрести любой желающий.
владимир м.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
разговаривают, трубку не бросают
Недостатки:
продаваемый товар радиатор.без опресовки на заводе.сбиты резьбы в заглушках д-20мм.присланный комплект заглушек д-15 не подходит к радиатору.
Комментарий:
вместо заказанного радиатора 7 секций с выходными отверстиями д-15 прислали то что было д-20мм, а к ним пробки д-15мм которые не подходят к радиатору.право лево подходит.
3 года назад, Москва
Комментарий 104546822
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Радиаторы поставляются с завода с опрессовкой (по паспорту). Проверять опрессовку каждого радиаторы мы не имеем возможности. В заводской комплектации радиаторы укомплектованы проходными пробками на 3/4" (ДУ20). Дополнительно Вам были отгружены пробки с правой резьбой 1/2"(ДУ15), которые у всех до этого вкручивались в радиаторы Если ваши сантехники пытаются вкручивать пробки с правой резьбой в отверстия с левой резьбой - это уже вопрос к вашим сантехникам, которые вам "впаривают" как дополнительные услуги, так и дополнительную продукцию
Добрый день. Радиаторы поставляются с завода с опрессовкой (по паспорту). Проверять опрессовку каждого радиаторы мы не имеем возможности. В заводской комплектации радиаторы укомплектованы проходными пробками на 3/4" (ДУ20). Дополнительно Вам были отгружены пробки с правой резьбой 1/2"(ДУ15), которые у всех до этого вкручивались в радиаторы Если ваши сантехники пытаются вкручивать пробки с правой резьбой в отверстия с левой резьбой - это уже вопрос к вашим сантехникам, которые вам "впаривают" как дополнительные услуги, так и дополнительную продукцию
ff1234567
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Быстро привезли.
Недостатки:
Купил чугунную батарею отопления. За дополнительные 600 рублей обязались сделать дополнительную услугу - опрессовку, т.е. проверить герметичность батареи. Сегодня заказал, завтра привезли, у оператора Евгении, при заказе спросил - успеют ли опрессовать, ответ "конечно успеем". Обманули: Батарею привезли в толстой пыли снаружи и сухой внутри. Я сказал курьеру - что испытаний не было, её не погружали в воду. Он, смеясь, сказал что "может обливали/поливали утром". Неприятно и очень, когда тебя держат за дурака и обманывают на ровном месте. За 600руб. жертвовать репутацией фирмы - это по-русски. Но деваться некуда - старая течёт а на днях включат отопление.
Комментарий:
Одно расстройство.
3 года назад, Москва
Комментарий 103706573
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый, покупатель. Ещё раз, специально для вас. Никто вас не обманывал. Мы производим опрессовку сжатым воздухом. При таком способен опрессовке батарея внутри секции остаётся сухой. Раствор наносится снаружи. Читайте внимательно описания, прежде чем что-то утверждать.
Уважаемый, покупатель. Ещё раз, специально для вас. Никто вас не обманывал. Мы производим опрессовку сжатым воздухом. При таком способен опрессовке батарея внутри секции остаётся сухой. Раствор наносится снаружи. Читайте внимательно описания, прежде чем что-то утверждать.
Комментарий 103715748
ТЕРМА-МСК, Они лгут в глаза. Мне, инженеру строителю с 40 летним стажем. Сначала говорили, что прессовали водой. На вопрос где следы воды внутри? Ответили «прессовали воздухом, и обливали водой». Всё чудесатее и чудесатее. Т.е. они накаченную воздухом батарею не погрузили в воду, чтобы увидеть пузыри, а «обливали»! только и это ложь. Вся батарея в вековой пыли! Никто и ничем её не поливал/обливал. Посмотрите другие отзывы – их батареи текут. И сколько людей обманули на таких виртуальных опрессовках! Продали совесть за 600 рублей. Вот вам современные Балагановы и Паниковские - «дети лейтенанта Шмидта». Вот Вам новый Остап Бендер, с его "четыреста сравнительно честных способов отъема денег". А потом звонят и предлагают привезти новую батарею, "урегулировать вопрос". Интересно всем обманутым они такое предлагают?
ТЕРМА-МСК, Они лгут в глаза. Мне, инженеру строителю с 40 летним стажем. Сначала говорили, что прессовали водой. На вопрос где следы воды внутри? Ответили «прессовали воздухом, и обливали водой». Всё чудесатее и чудесатее. Т.е. они накаченную воздухом батарею не погрузили в воду, чтобы увидеть пузыри, а «обливали»! только и это ложь. Вся батарея в вековой пыли! Никто и ничем её не поливал/обливал. Посмотрите другие отзывы – их батареи текут. И сколько людей обманули на таких виртуальных опрессовках! Продали совесть за 600 рублей. Вот вам современные Балагановы и Паниковские - «дети лейтенанта Шмидта». Вот Вам новый Остап Бендер, с его "четыреста сравнительно честных способов отъема денег". А потом звонят и предлагают привезти новую батарею, "урегулировать вопрос". Интересно всем обманутым они такое предлагают?
bug inf
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Товар на сайте числился в наличии. Заказ подтвердили. На следующий день позвонили и сказали «извините, товара нет». Потерял 2 дня.
3 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
При общении с офисом по телефону заказ был принят (товар в наличии). Была заказана теплоизоляция конкретного типоразмера. По приезду в офис товар был оплачен, выписана накладная (то есть, заказ подтвержден). Однако, по прибытии на склад было заявлено, что такого товара в наличии нет (письменное подтверждение имеется). На складе бардак. В офисе развели руками с деланным сожалением.
Комментарий:
Потеряно личное время (пришлось ехать в другой конец Москвы), бензин, нервы. Скотское отношение к клиенту.
Изменить6 лет назад, Москва
andrey p.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
привезли как и обещали вовремя-на этом достоинства закончились
Недостатки:
в оригинальной коробке циркуляционного насоса Grundfos UPS 32-80 лежала КИТАЙСКАЯ ПОДДЕЛКА, при этом коробка была кустарным образом запечатана. Отличить подделку от оригинала проблем не составляет, тем кто хоть раз держал в руках эти насосы. Доставку заказывал на дом, когда обнаружил обман пришлось везти насос обратно самому. Деньги вернули без вопросов, видимо для магазина terma-msk.ru это обычная практика, правда неохотно вернули за доставку...
Комментарий:
НЕ РЕКОМЕНДУЮ-ОСТОРОЖНО МОШЕННИКИ!!!
8 лет назад, Москва
lexney
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Привлекла более низкая цена товара
Недостатки:
Не выполнили заказ
Комментарий:
Заказал через сайт насос-измельчитель в среду, на следующий день на почту пришло письмо с подтверждением заказа. Не перезвонили. Позвонил сам в пятницу, ответили, что привезут после выходных. Не перезвонили, на звонок не отвечают. Прождал больше недели. Заказ не выполнен.
9 лет назад, Москва
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Четыре секции нарастили в магазине. Как мне показалось, стянули секции плохо. Позвонил в магазин, мне сказали не волнуйтесь, протечек не было.\nСегодня поставили радиаторы... Два текут! И не просто подтекают, а струи бьют фонтанами из стыков. В понедельник буду звонить в магазин, если исправят на месте, оценку подниму немного. 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