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Отзывы о магазине Тойсвиль

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Отзывы

Сортировать:

по дате по оценке по полезности

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Евгения Орхидея

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Обычный магазин

Способ покупки: доставка

Достоинства:: Доставка в срок, дней 10

Недостатки:: Было сломано несколько частей игрушки

3 года назад, Краснодар

Комментарий 103371927

Тойсвиль

3 года назад

Евгения, при получении заказа есть возможность проверить все игрушки. Перед отправлением мы обязательно товар проверяем, однако поломка может произойти во время транспортировки, но происходит это крайне редко.

Маргарита Г.

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Обычный магазин

Способ покупки: самовывоз

Достоинства:: Большой ассортимент, цена

Недостатки:: Качество

Комментарий:: Сделала заказ в данном интернет-магазине впервые, радовалась после получения недолго, поскольку среди многих заказанных игрушек самая дорогая-музыкальная игрушка в этом списке не работала. При получении заказа проверить ее не было возможности, необходимо было вставить батарейки. Когда пришли домой, вскрыв упаковку и вставив батарейки, было очевидно, что она не будет работать. А теперь самое интересное...Моя ли вина в браке товара?нет, конечно!!!А поменять его, как оказалось, можно только в офисе на м.Кожуховская.Мы живем в другом конце Москвы и я, к сожалению, не могу поехать с маленьким ребенком или оставить его на долгий срок, чтобы поехать к Вам в офис, да и нести дополнительные расходы и тратить время, чтобы получить товар надлежащего качества выйдет дороже, чем купить новую игрушку или отремонтировать ее. Так что данный "сервис" по возврату товара ненадлежащего качества, который ложится на плечи потребителя, огорчил. К слову, были заказы в других интернет-магазинах, где в подобных случаях курьер приезжал и забирал такой товар, возвратив деньги.

8 лет назад, Москва

Комментарий 4274170

Тойсвиль

8 лет назад

Маргарита, добрый день. Возврат в магазине это общая практика, т.к. курьер не может на месте установить причину поломки. Если установлен брак производителя мы, конечно, предлагаем варианты обмена или возврата денег, но к сожалению только в магазине. Попробуйте купить новые батарейки, бывает к нам обращаются с подобной проблемой и когда мы проверяем игрушку с новыми батарейками - игрушка начинает работать.

Комментарий 4274302

Маргарита Г.

8 лет назад

Естественно, пробовали не одну пару новых батареек. В итоге отдали в ремонт рядом с домом и нам починили, была проблема с контактом в микросхеме, в общем, пришлось нести дополнительные издержки, так что "не гонись за дешевизной" вышло...

Ещё 316 человек поставили магазину оценку, но ничего не написали о нём

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